72,108 Customer Relationship Manager jobs in the United States

• As the "single point of contact" for each assigned customer, assists with the research and resolution of all matters, for all applicable products and services.
• Builds and maintains close working relationships with all levels of customer staff and management to ensure the long-term viability of the relationship.
• Maintains a high degree of communication with the management of each customer, including regularly scheduled conference calls and/or onsite, face-to-face visits. Assists with research and resolution of identified issues and reports pertinent findings to JHA management in the defined method.
• Tracks and manages the resolution of all issues for new customers, as well as, post-release issues for existing customers.
• May perform other job duties as assigned.

• Must have a minimum of 6 years of banking operations experience or customer relationship experience within the banking or financial industry.
• Must be able to travel 25% of the time to assigned clients.

• Bachelor's degree.
• Experience with JHA products and services.

• Build and maintain strong relationships with customers to understand their technology needs and provide appropriate solutions
• Serve as the primary point of contact for all IT-related issues and requests
• Collaborate with cross-functional teams to provide guidance and support in the implementation of technology solutions
• Ensure that customer issues/requests are addressed and resolved in a timely and efficient manner
• Manage customer expectations and deliver exceptional customer service
• Identify areas for improvement in IT services and implement strategies to enhance customer satisfaction
• Coordinate and facilitate meetings for evaluating optimization and project requests; including defining agenda, documenting minutes, and tracking action items
• Develop pricing estimates and statement of works with defined scope, budget, and timeline
• Plan, execute, and finalize some projects with project team and stakeholders
• Develop status reports/dashboards and present updates to customers routinely

• Bachelors' Degree in CIS/CS, Healthcare Informatics, Health Information Management, or Equivalent Education preferred
• Proven experience in a customer-facing IT role
• Prior IT project management experience preferred
• Previous experience or knowledge of Epic or an electronic medical record system preferred

Define and lead the roadmap for CRM content infrastructure including CMS, DAM, and templating systems that power our CRM campaigns. Deliver content capabilities that reduce campaign build time, improve governance, and enable reuse across web, app, Product Manager, Relationship, Manager, Relations, Customer, Product Management, Business Services

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! T-Mobile's Contextual Experience Product team is transforming how we deliver personalized, real-time experiences to millions of customers. As part of this transformation, we're looking for a Product Manager to own the strategy and delivery of Customer Relationship Management (CRM) content capabilities - from Content Management System (CMS) and Digital Asset Manager (DAM) integration to automation and content reuse across channels. This role sits at the heart of our content acceleration strategy, helping marketing teams go faster, personalize smarter, and scale creative more efficiently.

Responsibilities:

• Define and lead the roadmap for CRM content infrastructure - including CMS, DAM, and templating systems that power our CRM campaigns.
• Deliver content capabilities that reduce campaign build time, improve governance, and enable reuse across web, app, email, and push.
• Partner with internal engineering, platform product, creative operations, and marketing teams to build scalable solutions that match how real teams work.
• Translate business needs into user stories and technical requirements and guide execution across sprint teams.
• Identify blockers and pain points in the content creation lifecycle and turn them into product opportunities.
• Drive continuous improvement through stakeholder feedback, testing, and iteration.

Qualifications:

• Have 4-7 years of product management experience (preferably in MarTech, CMS, or CRM)
• Know your way around enterprise content systems and can speak both marketer and developer
• Love simplifying complexity - especially around workflows, templates, asset tagging, or content governance
• Are comfortable leading cross-functional efforts across marketing, creative, product, and engineering teams
• Have experience with tools like Adobe Experience Manager (AEM), Contentful, or equivalent CMS/DAM platforms
• Are passionate about enabling faster, smarter campaign delivery through better tooling
• Bachelors Degree required

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance.

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. Thats how were UNSTOPPABLE for our employees!

Responsibilities:

• Define and lead the roadmap for CRM content infrastructure including CMS, DAM, and templating systems that power our CRM campaigns.
• Deliver content capabilities that reduce campaign build time, improve governance, and enable reuse across web, app, email, and push.
• Partner with internal engineering, platform product, creative operations, and marketing teams to build scalable solutions that match how real teams work.
• Translate business needs into user stories and technical requirements and guide execution across sprint teams.
• Identify blockers and pain points in the content creation lifecycle and turn them into product opportunities.
• Drive continuous improvement through stakeholder feedback, testing, and iteration.

Qualifications:

• Have 4-7 years of product management experience (preferably in MarTech, CMS, or CRM)
• Know your way around enterprise content systems and can speak both marketer and developer
• Love simplifying complexity especially around workflows, templates, asset tagging, or content governance
• Are comfortable leading cross-functional efforts across marketing, creative, product, and engineering teams
• Have experience with tools like Adobe Experience Manager (AEM), Contentful, or equivalent CMS/DAM platforms
• Are passionate about enabling faster, smarter campaign delivery through better tooling
• Bachelors Degree required

• At least 18 years of age
• Legally authorized to work in the United States

The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobiles amazing benefits, check out .

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers, because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, youre living our values while investing in your career growthand we applaud it. Youre unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing or calling 1- . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

We are seeking a dedicated and friendly Customer Service Representative to join our team at Climate Control Systems of Greenwood INC. As a key member of our customer service department, you will be responsible for providing exceptional service to our clients and ensuring their needs are met in a timely and professional manner.

• Answer incoming customer inquiries via phone, email, and in-person
• Assist customers with product information, pricing, and orders
• Resolve customer complaints and issues in a timely and efficient manner
• Process returns, exchanges, and refunds according to company policies
• Maintain accurate customer records and documentation

• High school diploma or equivalent
• Previous customer service experience preferred
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficient in Microsoft Office and CRM software

If you are a customer-focused individual with a passion for helping others, we would love to hear from you. Apply now to join our team at Climate Control Systems of Greenwood INC!