727 Customer Retention Manager jobs in the United States
Customer Retention Marketing Manager
Posted today
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Job Description
Rails is looking for a Retention Marketing Manager to lead our efforts in deepening customer relationships and driving repeat engagement through best-in-class Email, SMS, and loyalty strategies.
In this role, you will own the retention marketing strategy from ideation through execution — developing thoughtful, data-driven campaigns that align with our brand and business goals. You will also play a key role in shaping and growing our new loyalty program, working cross-functionally to ensure a seamless and rewarding customer experience.
Develop and lead the retention marketing strategy across Email and SMS channels, with a strong focus on customer lifecycle
Own campaign planning and execution, overseeing everything from content briefing and deployment to analysis and optimization
Manage the retention marketing calendar, ensuring alignment with brand, merchandising, and promotional priorities
Oversee and evolve automated lifecycle campaigns, maintaining and optimizing flows to improve customer engagement and revenue
Design and implement a robust testing framework to consistently improve performance and uncover new opportunities
Analyze performance metrics and customer data, and translate insights into actionable improvements and reports for leadership and internal partners
Stay on top of industry trends and innovations in retention and CRM marketing, bringing fresh ideas and tools to the table
Collaborate cross-functionally with creative, merchandising, and operations teams to ensure cohesive and impactful campaigns
Must be able to maintain an onsite presence in our Los Angeles office 4 days per week
Bachelor’s degree with 4–6+ years of relevant experience in retention or CRM marketing, ideally within the E-commerce or DTC space
Experience managing loyalty programs and driving measurable growth
Experience with Klaviyo, Attentive, or similar platforms
Proficiency in Excel or Google Sheets, and familiarity with project management tools like Asana
Strong analytical and reporting skills, with the ability to turn data into strategy
Excellent communication and project management skills
Ability to efficiently prioritize tasks and projects based on impact, and adapt to changing priorities and responsibilities
Must have a strong sense of personal accountability; taking ownership of initiatives and delivering top-quality results
Rails is committed to providing equal employment opportunities and building a diverse workplace in all its forms and considers candidates without regard to race, color, religion, age, gender identity, sexual orientation, national origin, disability status, veteran status or any other characteristic protected by applicable laws.
Customer Retention Sales Manager
Posted 27 days ago
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Job Description
Keep Clients Happy. Drive Growth. Earn Without Limits.
We’re seeking a motivated Customer Retention Sales Manager to lead the way in building strong client relationships and driving long-term customer loyalty. In this role, you’ll focus on keeping existing clients engaged, upselling services, and ensuring satisfaction — all while enjoying the freedom of remote work and uncapped earning potential.
Customer Retention Sales Manager
Posted 6 days ago
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Job Description
About the Role
We are seeking a proactive and relationship-driven professional to join our team as a Customer Retention Sales Manager. This remote, 1099 independent contractor role offers performance-based pay with unlimited earning potential . You will work with existing and returning clients to strengthen relationships, identify additional needs, and ensure they remain long-term customers. Full training and mentorship are provided—no prior sales or insurance experience required.
What You’ll Do
Manage and maintain relationships with existing clients
Conduct virtual or phone check-ins to assess satisfaction and uncover new needs
Recommend additional products or services to enhance coverage and benefits
Guide clients through updates, renewals, and policy changes
Keep accurate records of all interactions in our CRM
Participate in ongoing training to refine your sales and service skills
What We Offer
100% remote work – you set your own schedule
Comprehensive training & mentorship
Access to a steady stream of warm, qualified leads
Earnings tied directly to performance – no cap on income
Long-term career growth opportunities in a growing industry
Qualifications
Excellent communication and relationship-building skills
Strong problem-solving abilities
Self-motivated and results-oriented
Comfortable working independently from home
Basic computer skills and attention to detail
Must be authorized to work in the U.S.
Must be able to obtain a state life insurance license (training provided)
Position Type: 1099 Independent Contractor
Compensation: 100% commission – income based entirely on results
Customer Retention Sales Manager
Posted 12 days ago
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Job Description
Keep Clients Happy. Drive Renewals. Lead with Impact.
Are you a relationship-driven sales professional with a passion for keeping clients engaged and loyal? We’re looking for a Customer Retention Sales Manager to lead client retention strategies, boost renewal rates, and drive long-term value — all while working remotely and earning uncapped commission.
What You’ll Do:
Manage relationships with existing clients to ensure satisfaction and retention
Identify opportunities for renewals, upsells, and long-term engagement
Proactively resolve issues and address client concerns
Develop retention strategies and implement follow-up campaigns
Track performance metrics and share insights with leadership
What You’ll Get:
100% commission-based pay – unlimited income potential
Remote flexibility – work from home, on your own time
Performance incentives and bonuses for high retention rates
Training & mentorship from top-producing leaders
Opportunities to grow into senior leadership roles
Customer Retention Sales Manager
Posted 14 days ago
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Job Description
Keep Clients Engaged. Drive Renewals. Grow Revenue.
We’re seeking a proactive, relationship-driven Customer Retention Sales Manager to help us maintain and grow our client base. In this role, you’ll focus on strengthening client loyalty, preventing churn, and maximizing long-term value — all while working remotely with unlimited earning potential.
What You’ll Do:
Manage a portfolio of existing clients, ensuring satisfaction and loyalty
Proactively engage with clients to prevent cancellations or drop-off
Identify upsell and cross-sell opportunities to increase client value
Resolve service issues and overcome objections with confidence
Collaborate with internal teams to ensure smooth client experiences
What You Get:
100% commission pay – earn on renewals, upsells, and retention wins
Remote work flexibility – work from anywhere, on your schedule
Training and mentorship from industry leaders
Bonuses and recognition for top performance
Career advancement opportunities based on results
Customer Retention Sales Manager
Posted 16 days ago
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Job Description
About Us
The Rustman Agency is a fast-growing brokerage focused on helping families protect their financial futures. We provide life insurance, final expense, and mortgage protection solutions with a strong emphasis on integrity, service, and long-term client relationships.
Job Summary
We are seeking a Customer Retention Sales Manager to lead our client loyalty efforts. In this role, you will manage a team focused on maintaining and growing relationships with existing clients. You will help ensure policyholders stay engaged, supported, and protected. This position is ideal for a relationship-driven leader who thrives on service, strategy, and performance.
Responsibilities
Manage a remote team dedicated to customer retention and satisfaction
Develop and implement strategies to reduce policy cancellations
Support existing clients through policy reviews and value-based conversations
Identify upsell opportunities where appropriate
Handle escalated concerns with professionalism and care
Track team performance and provide coaching to improve results
Work closely with sales and service teams to ensure continuity in the customer journey
Maintain accurate records of communication and performance
What We Offer
Remote work with flexible hours
Leadership bonuses and uncapped commission potential
Ongoing training and development
Supportive team culture focused on impact and growth
Clear advancement opportunities in a growing agency
Requirements
Minimum of two years of experience in sales, customer service, or account management
Previous leadership or management experience preferred
Background in insurance or financial services is a plus
Strong communication, problem-solving, and organizational skills
Comfortable using CRM platforms and managing remote workflows
Life and Health insurance license or willingness to obtain within 30 days
Customer Retention Sales Manager
Posted 20 days ago
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Job Description
Remote | 100% Commission | Leadership Opportunity
About The Rustman AgencyThe Rustman Agency is a fast-growing, client-focused life insurance brokerage helping families across the country protect their financial futures. We specialize in life, final expense, and mortgage protection insurance. Our mission is rooted in integrity, service, and long-term impact—for both clients and agents.
Position OverviewWe’re seeking a Customer Retention Sales Manager to lead and grow a team focused on client loyalty, satisfaction, and policy renewals. In this fully remote, 100% commission-based role, you’ll be responsible for ensuring existing policyholders remain protected, engaged, and supported—while also developing the skills of a high-performing retention team.
This is an ideal role for a relationship-driven leader with a strong background in sales, service, or client management.
Key ResponsibilitiesLead a remote team focused on client satisfaction and retention
Develop strategies to reduce policy cancellations and increase renewals
Support agents in conducting policy reviews and value-based conversations
Personally manage high-impact or escalated client accounts
Identify and act on upsell or cross-sell opportunities
Track team performance, provide coaching, and improve retention metrics
Collaborate with sales and service departments for a seamless client journey
Maintain accurate records of all client communications and outcomes
100% Commission-Based Income – Uncapped earnings and leadership bonuses
Remote & Flexible Work – Manage your team from anywhere
Leadership Growth Track – Clear advancement opportunities
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Customer Retention Sales Manager
Posted 23 days ago
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Job Description
About Us
The Rustman Agency is a fast-growing brokerage focused on helping families protect their financial futures. We provide life insurance, final expense, and mortgage protection solutions with a strong emphasis on integrity, service, and long-term client relationships.
Job Summary
We are seeking a Customer Retention Sales Manager to lead our client loyalty efforts. In this role, you will manage a team focused on maintaining and growing relationships with existing clients. You will help ensure policyholders stay engaged, supported, and protected. This position is ideal for a relationship-driven leader who thrives on service, strategy, and performance.
Responsibilities
Manage a remote team dedicated to customer retention and satisfaction
Develop and implement strategies to reduce policy cancellations
Support existing clients through policy reviews and value-based conversations
Identify upsell opportunities where appropriate
Handle escalated concerns with professionalism and care
Track team performance and provide coaching to improve results
Work closely with sales and service teams to ensure continuity in the customer journey
Maintain accurate records of communication and performance
What We Offer
Remote work with flexible hours
Leadership bonuses and uncapped commission potential
Ongoing training and development
Supportive team culture focused on impact and growth
Clear advancement opportunities in a growing agency
Requirements
Minimum of two years of experience in sales, customer service, or account management
Previous leadership or management experience preferred
Background in insurance or financial services is a plus
Strong communication, problem-solving, and organizational skills
Comfortable using CRM platforms and managing remote workflows
Life and Health insurance license or willingness to obtain within 30 days
Customer Retention Sales Manager
Posted 25 days ago
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Job Description
The Rustman Agency is a fast-growing, mission-driven brokerage committed to helping families protect their futures through life insurance, final expense, and mortgage protection. We focus on building lasting client relationships through service, trust, and integrity.
Job SummaryWe are seeking a Customer Retention Sales Manager to lead efforts in maintaining and strengthening client relationships. This remote, 100% commission-based role is ideal for a leader who thrives in a performance-driven environment and is passionate about client satisfaction. You’ll oversee a team dedicated to supporting policyholders, minimizing cancellations, and ensuring long-term protection for families.
ResponsibilitiesLead and mentor a team focused on client retention and relationship management
Develop strategies to reduce policy cancellations and improve customer loyalty
Conduct virtual policy reviews and value-driven client check-ins
Handle escalated client concerns with care and professionalism
Identify upsell and cross-sell opportunities to meet evolving client needs
Monitor team metrics and coach team members for continuous improvement
Collaborate with sales and service departments to deliver seamless client experiences
Maintain accurate client and performance records using CRM tools
100% Commission – Uncapped income based on performance
Remote Flexibility – Work from anywhere, manage your own schedule
Training & Leadership Development – Continued support as you lead
Customer Retention Sales Manager
Posted 25 days ago
Job Viewed
Job Description
The Rustman Agency is a fast-growing brokerage dedicated to helping families protect their financial futures. We specialize in life insurance, final expense, and mortgage protection solutions, with a strong commitment to integrity, service, and long-term client relationships.
Job SummaryWe are seeking a dedicated and strategic Customer Retention Sales Manager to lead our client retention efforts. You will manage a remote team focused on maintaining and strengthening relationships with existing clients to reduce policy cancellations and increase satisfaction. This role offers a 100% commission-based compensation model, ideal for a performance-driven leader who values flexibility and results.
ResponsibilitiesLead and manage a remote team dedicated to customer retention and satisfaction
Develop and implement strategies to reduce policy cancellations and increase client loyalty
Conduct policy reviews and value-based conversations with clients
Identify upsell and cross-sell opportunities to enhance client protection
Handle escalated client concerns with professionalism and empathy
Monitor team performance and provide coaching to improve results
Collaborate closely with sales and service teams to ensure continuity of the customer journey
Maintain accurate records of client interactions and team metrics
100% Commission – Earn based on your and your team’s performance, with no limits
Remote Flexibility – Work from anywhere with a flexible schedule
Ongoing Training – Access to leadership development and coaching