What Jobs are available for Customer Satisfaction in Minneapolis?
Showing 259 Customer Satisfaction jobs in Minneapolis
Customer Experience Manager - Digital Support
55401 Minneapolis, Minnesota
$95000 Annually
WhatJobs Direct
Posted 1 day ago
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Job Description
Our client is seeking an innovative and strategic Customer Experience Manager to lead their digital support initiatives in Minneapolis, Minnesota, US . This role is paramount in defining and implementing strategies that enhance the overall customer journey across digital channels, ensuring exceptional service delivery and customer satisfaction. You will be responsible for overseeing the digital customer support team, analyzing customer feedback, and identifying opportunities for improvement in user experience, self-service options, and support workflows. Key responsibilities include developing and executing customer service strategies, managing digital support channels (e.g., chat, email, social media), and collaborating with product and technology teams to implement user-centric solutions. The ideal candidate will have a strong background in customer service management, digital marketing, or a related field, with a proven ability to improve customer satisfaction metrics. Excellent leadership, communication, analytical, and problem-solving skills are essential. Experience with CRM systems, customer feedback platforms, and digital analytics tools is highly desirable. This position offers a challenging and rewarding opportunity to shape customer interactions and drive loyalty in a dynamic market. A Bachelor's degree in Business, Marketing, Communications, or a related field is preferred, along with substantial experience in managing customer experience and digital support operations. Join our team in Minneapolis, Minnesota, US and help us create unparalleled customer experiences. This hybrid role offers a balance of in-office collaboration and remote flexibility.
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0
Customer Experience Manager
55401 Minneapolis, Minnesota
$78000 Annually
WhatJobs Direct
Posted 2 days ago
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Job Description
Our client is seeking a dedicated and empathetic Customer Experience Manager to enhance customer satisfaction and loyalty. This role involves overseeing customer service operations, analyzing customer feedback, and implementing strategies to improve the overall customer journey. You will be a key player in ensuring our client provides exceptional service across all touchpoints.
Responsibilities:
Qualifications:
Responsibilities:
- Develop and implement customer service policies and procedures to ensure consistent, high-quality support.
- Train and manage the customer service team, providing guidance and performance feedback.
- Monitor customer interactions across various channels (phone, email, chat, social media) and ensure timely and effective resolution of issues.
- Analyze customer feedback data (surveys, reviews, complaints) to identify trends and areas for improvement.
- Collaborate with other departments (e.g., product, sales) to address customer concerns and implement solutions.
- Develop and maintain customer service performance metrics and reporting.
- Identify opportunities to enhance the customer experience through process improvements and new service initiatives.
- Act as a point of escalation for complex customer issues.
- Stay updated on industry best practices in customer service and customer relationship management.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Proven experience (3-5 years) in customer service management or a related leadership role.
- Strong understanding of customer service principles and best practices.
- Excellent communication, interpersonal, and problem-solving skills.
- Experience with CRM software and customer support platforms.
- Ability to analyze data and generate actionable insights.
- Leadership skills with the ability to motivate and manage a team.
- Adaptability and ability to thrive in a dynamic environment.
- This position requires a hybrid work arrangement, with some days spent in our Minneapolis, Minnesota, US office and others remote.
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1
Senior Customer Support Manager
55401 Minneapolis, Minnesota
$90000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client is seeking a highly experienced and motivated Senior Customer Support Manager to lead their customer service operations in Minneapolis, Minnesota, US . This role is critical in ensuring exceptional customer experiences, managing a team of support professionals, and driving continuous improvement in service delivery. The ideal candidate will possess a deep understanding of customer support best practices, strong leadership abilities, and a passion for customer satisfaction. Responsibilities include overseeing daily support operations, developing and implementing support strategies, and setting performance goals for the team. You will be responsible for recruiting, training, and mentoring customer support representatives, fostering a high-performance culture focused on empathy and efficiency. This position requires the ability to analyze customer feedback, identify trends, and implement solutions to enhance the customer journey. Experience with customer support software, ticketing systems, and CRM platforms is essential. The Senior Customer Support Manager will also collaborate with other departments, such as product development and sales, to address customer concerns and improve overall product/service offerings. Problem-solving skills, the ability to handle escalated issues, and a strategic approach to customer retention are key requirements. This role offers a hybrid work model, blending in-office collaboration with remote flexibility. If you are a seasoned leader dedicated to delivering outstanding customer service and empowering your team, we encourage you to apply.
Key Responsibilities:
Key Responsibilities:
- Lead and manage a team of customer support representatives.
- Develop and implement customer support strategies and procedures.
- Set performance metrics and monitor team performance to ensure high-quality service.
- Train, coach, and mentor customer support staff.
- Handle escalated customer inquiries and resolve complex issues.
- Analyze customer feedback and support data to identify areas for improvement.
- Collaborate with other departments to address customer concerns and enhance product/service offerings.
- Manage customer support tools and technologies (ticketing systems, CRM).
- Develop and maintain knowledge base articles and support documentation.
- Champion a customer-centric culture within the organization.
- Bachelor's degree in Business Administration, Communications, or a related field.
- 5-7 years of experience in customer service or support, with at least 2 years in a leadership role.
- Proven experience managing and motivating customer support teams.
- In-depth knowledge of customer service best practices and methodologies.
- Proficiency with customer support software, ticketing systems (e.g., Zendesk, Salesforce Service Cloud), and CRM.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent communication, interpersonal, and conflict-resolution abilities.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
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2
Remote Customer Support Lead
55401 Minneapolis, Minnesota
$60000 Annually
WhatJobs Direct
Posted 5 days ago
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Job Description
Our client is looking for an experienced and dedicated Remote Customer Support Lead to manage and enhance our customer service operations. This role is fully remote, offering the flexibility to work from anywhere. As the Customer Support Lead, you will be responsible for overseeing a team of customer service representatives, ensuring the delivery of exceptional support and fostering a customer-centric culture. Your key duties will include managing daily support operations, developing and implementing support policies and procedures, and monitoring team performance metrics to ensure service level agreements (SLAs) are met and exceeded. You will coach, mentor, and train support agents, providing guidance on complex customer issues and ensuring consistent service quality. Identifying customer pain points and collaborating with product and engineering teams to implement solutions and improvements will be a vital part of your role. Developing comprehensive knowledge base articles and self-service resources to empower customers and reduce support volume is also expected. This position requires strong leadership capabilities, excellent problem-solving skills, and a deep understanding of customer service best practices. You will be responsible for handling escalated customer inquiries and ensuring timely and satisfactory resolutions. A proven ability to motivate a remote team and drive performance is crucial. A Bachelor's degree in Business Administration, Communications, or a related field, along with a minimum of 5 years of experience in customer service, with at least 2 years in a supervisory or lead role, is required. Proficiency with customer support software, ticketing systems (e.g., Zendesk, Intercom), and CRM platforms is essential. If you are a results-driven leader passionate about delivering outstanding customer experiences and thrive in a remote work environment, we want to hear from you.
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3
Senior Customer Support Manager
55401 Minneapolis, Minnesota
$90000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client, a fast-growing technology firm, is seeking a seasoned Senior Customer Support Manager to lead their support operations in Minneapolis, Minnesota, US . This leadership role is critical for ensuring exceptional customer experiences and maintaining high levels of customer satisfaction. You will be responsible for managing a team of customer support professionals, setting performance standards, and developing strategies to enhance support efficiency and effectiveness. The ideal candidate will possess a deep understanding of customer service principles and best practices, with a proven ability to motivate and develop support teams. Key responsibilities include overseeing ticket resolution, managing escalations, analyzing support metrics, and identifying areas for process improvement. Experience with CRM systems and helpdesk software is essential, along with a strong capability to implement and optimize support workflows. You will also collaborate closely with product and engineering teams to provide feedback and advocate for customer needs, ensuring that customer insights drive product development. This hybrid position requires a balance of on-site strategic planning and team collaboration with the flexibility of remote work. A Bachelor's degree in Business Administration, Communications, or a related field is preferred, along with a minimum of 7 years of experience in customer support roles, including at least 3 years in a management or team lead capacity. Exceptional problem-solving, communication, and leadership skills are a must. If you are passionate about delivering outstanding customer service and building high-performing support teams, we encourage you to apply.
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4
Customer Support Specialist, Technical
55401 Minneapolis, Minnesota
$22 Hourly
WhatJobs Direct
Posted 1 day ago
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Job Description
Join our innovative company as a Technical Customer Support Specialist in Minneapolis, Minnesota, US . This hybrid role offers the best of both worlds, allowing you to collaborate in person with your team while also enjoying the flexibility of remote work. You will be the first point of contact for our customers, providing exceptional support for our cutting-edge software products. Your primary responsibility will be to troubleshoot and resolve technical issues, ensuring customer satisfaction and retention. This involves active listening, clear communication, and a deep understanding of our product suite. You'll work closely with our engineering and product teams to identify recurring issues and contribute to product improvements. If you are passionate about technology and helping others, this is the perfect opportunity for you.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve complex technical issues related to our software applications.
- Guide customers through product features, troubleshooting steps, and best practices.
- Escalate unresolved issues to appropriate internal teams, such as engineering or product development.
- Document all customer interactions, issues, and resolutions in our CRM system.
- Create and maintain knowledge base articles and FAQs to empower customers and internal teams.
- Identify trends in customer issues and provide feedback to product and engineering teams for continuous improvement.
- Participate in training sessions to stay updated on product updates and new features.
- Contribute to a positive and collaborative team environment, sharing knowledge and best practices.
- Achieve and maintain target metrics for customer satisfaction, first-call resolution, and response times.
- Proven experience in a technical customer support or helpdesk role.
- Strong understanding of software applications and troubleshooting methodologies.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to explain technical concepts clearly to non-technical users.
- Experience with CRM software and ticketing systems (e.g., Zendesk, Salesforce).
- Familiarity with cloud-based technologies and SaaS products is a plus.
- Associate's or Bachelor's degree in a related field, or equivalent work experience.
- Ability to work effectively in a hybrid work model, balancing remote and in-office days.
- A proactive and customer-centric approach to problem-solving.
- Detail-oriented and organized with strong documentation skills.
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5
Senior Customer Support Manager
55401 Minneapolis, Minnesota
$95000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client, a rapidly growing SaaS company renowned for its innovative products, is seeking a dedicated Senior Customer Support Manager to lead their exceptional support team in a fully remote capacity. This role is crucial for ensuring outstanding customer experiences, managing support operations efficiently, and fostering a culture of customer advocacy. The ideal candidate will possess strong leadership skills, a deep understanding of customer service best practices, and a proven ability to optimize support processes and team performance.
Responsibilities:
Qualifications:
This fully remote position offers the flexibility to work from anywhere in the US. Our client provides a competitive salary, comprehensive benefits package, and a culture that values innovation and employee growth.
Responsibilities:
- Lead, mentor, and develop a high-performing remote customer support team, fostering a positive and results-oriented environment.
- Oversee daily support operations, ensuring timely and effective resolution of customer inquiries and technical issues across multiple channels (email, chat, phone, tickets).
- Develop and implement customer support strategies, policies, and procedures to enhance customer satisfaction and loyalty.
- Analyze support metrics and KPIs (e.g., response time, resolution rate, CSAT) to identify trends, areas for improvement, and implement data-driven solutions.
- Manage the escalation process, ensuring complex issues are addressed promptly and effectively.
- Collaborate with product, engineering, and sales teams to provide customer feedback and drive product improvements.
- Develop and maintain comprehensive knowledge base articles, FAQs, and support documentation.
- Recruit, train, and onboard new support agents, ensuring they are equipped with the necessary skills and product knowledge.
- Contribute to the continuous improvement of support tools and technologies.
- Champion the voice of the customer throughout the organization.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field, or equivalent practical experience.
- Minimum of 6 years of experience in customer support or customer service management, with at least 3 years in a leadership role.
- Proven track record of building and managing successful remote support teams.
- Strong understanding of customer support best practices, CRM systems, and helpdesk software (e.g., Zendesk, Intercom).
- Excellent leadership, communication, problem-solving, and interpersonal skills.
- Experience in analyzing support data and implementing process improvements.
- Ability to manage multiple priorities and thrive in a fast-paced, remote work environment.
- Familiarity with SaaS products and the technology industry is highly preferred.
- Demonstrated commitment to delivering exceptional customer experiences.
This fully remote position offers the flexibility to work from anywhere in the US. Our client provides a competitive salary, comprehensive benefits package, and a culture that values innovation and employee growth.
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6
Remote Customer Support Specialist
55401 Minneapolis, Minnesota
$45000 Annually
WhatJobs Direct
Posted 1 day ago
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Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their fully remote team. Based from your home office, you will be the primary point of contact for customers, providing exceptional support and resolving inquiries efficiently. This role is crucial in maintaining customer satisfaction and loyalty by addressing technical issues, answering product-related questions, and guiding users through our services. You will leverage various communication channels, including phone, email, and live chat, to deliver timely and accurate assistance. The ideal candidate is a proactive problem-solver with excellent communication skills, a patient demeanor, and a strong technical aptitude. Responsibilities include:
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshooting and resolving technical issues related to our products and services.
- Documenting customer interactions and resolutions accurately in the CRM system.
- Providing product information and guidance to customers.
- Identifying and escalating complex issues to relevant departments.
- Contributing to the development of support documentation and FAQs.
- Gathering customer feedback to identify areas for improvement.
- Collaborating with team members to share best practices and enhance support quality.
- High school diploma or equivalent; associate's or bachelor's degree preferred.
- Proven experience in a customer service or helpdesk role.
- Excellent verbal and written communication skills.
- Strong problem-solving and critical-thinking abilities.
- Proficiency with helpdesk software and CRM systems.
- Ability to work independently and manage time effectively in a remote setting.
- A quiet, dedicated workspace with reliable high-speed internet access.
- A patient and empathetic approach to customer interactions.
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7
Senior Customer Support Specialist
55401 Minneapolis, Minnesota
$58000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly experienced and empathetic Senior Customer Support Specialist to join their dedicated support team. In this fully remote role, you will be the primary point of contact for customers, providing exceptional assistance and resolving complex technical and service-related issues. You will leverage your deep product knowledge and problem-solving skills to ensure a positive customer experience, handle escalated inquiries, and contribute to the continuous improvement of our support processes.
Key responsibilities include:
The ideal candidate possesses an Associate's degree or equivalent experience, with at least 4 years of experience in customer support, preferably in a technical or SaaS environment. Exceptional communication, active listening, and interpersonal skills are a must. Strong problem-solving abilities and the capacity to remain calm and professional under pressure are essential. Proficiency with CRM software and helpdesk ticketing systems is required. Experience with remote collaboration tools is a plus. This role requires a self-motivated individual who can work independently and manage their time effectively in a remote setting. You will be a key advocate for our customers, ensuring their needs are met and their experience with our services is outstanding. Join our growing team and contribute to delivering exceptional support from Minneapolis, Minnesota, US .
Key responsibilities include:
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnosing and resolving complex technical issues, guiding customers through troubleshooting steps.
- Providing in-depth product information and support to customers.
- Escalating unresolved issues to appropriate internal teams and ensuring follow-up.
- Documenting all customer interactions and issue resolutions accurately in the CRM system.
- Identifying trends in customer issues and providing feedback to product and development teams.
- Training and mentoring junior support specialists.
- Developing and maintaining up-to-date knowledge base articles and support documentation.
- Contributing to the development and implementation of new support strategies and tools.
- Ensuring customer satisfaction through proactive communication and effective problem resolution.
The ideal candidate possesses an Associate's degree or equivalent experience, with at least 4 years of experience in customer support, preferably in a technical or SaaS environment. Exceptional communication, active listening, and interpersonal skills are a must. Strong problem-solving abilities and the capacity to remain calm and professional under pressure are essential. Proficiency with CRM software and helpdesk ticketing systems is required. Experience with remote collaboration tools is a plus. This role requires a self-motivated individual who can work independently and manage their time effectively in a remote setting. You will be a key advocate for our customers, ensuring their needs are met and their experience with our services is outstanding. Join our growing team and contribute to delivering exceptional support from Minneapolis, Minnesota, US .
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8
Senior Customer Support Specialist
55401 Minneapolis, Minnesota
$55000 Annually
WhatJobs Direct
Posted 2 days ago
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Job Description
Our client is looking for a dedicated and experienced Senior Customer Support Specialist to join their thriving team in Minneapolis, Minnesota, US . This position is based in our office and requires on-site presence for maximum team collaboration and direct customer engagement. The successful candidate will be instrumental in providing high-level support to our customer base, resolving complex inquiries, and contributing to the overall improvement of our customer service operations. You will act as a point of escalation for challenging issues, coach junior team members, and help shape our customer support policies and procedures. This role is critical in maintaining our reputation for exceptional customer service.
Responsibilities:
Responsibilities:
- Handle complex customer inquiries via phone, email, and chat with professionalism and efficiency.
- Troubleshoot and resolve technical and non-technical issues escalated from the support team.
- Provide in-depth product knowledge and guidance to customers and internal teams.
- Develop and maintain comprehensive support documentation, including FAQs, knowledge base articles, and troubleshooting guides.
- Identify trends in customer issues and provide feedback to product development and quality assurance teams.
- Train and mentor new and junior customer support representatives, ensuring consistent service quality.
- Participate in customer satisfaction surveys and implement strategies to improve customer loyalty and retention.
- Escalate critical issues to relevant departments and ensure timely resolution.
- Assist in the development and refinement of customer service protocols and best practices.
- Proactively identify opportunities to improve the customer experience and operational efficiency.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 5 years of experience in a customer service or technical support role, with at least 2 years in a senior or lead capacity.
- Proven ability to handle complex customer issues and de-escalate difficult situations.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to work effectively under pressure and manage multiple priorities.
- Experience in training or mentoring team members.
- Deep understanding of customer service principles and best practices.
- Patience, empathy, and a customer-centric attitude.
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