30,084 Customer Service Agents jobs in the United States
Customer Service/Call Center Agents
60143 Itasca, Illinois
ManpowerGroup
Posted 2 days ago
Job Viewed
Job Description
**Customer Service Agent - Start Your Career with Purpose!**
**Location:** Itasca, IL
**Pay:** $18/hour
**Start Date:** October 27, 2025
**Why You'll Love This Role**
Are you passionate about helping others and solving problems? Join a team where your voice truly matters. Our client, a leader in customer service solutions, is hiring **entry-level Call Center Agents** to support customers during roadside emergencies, insurance claims, and more.
This is more than just a job-it's a chance to make a real impact, grow professionally, and work in a supportive, wellness-focused environment.
**Available Shifts**
**Afternoon Shift (1pm-9:30pm)**
+ Monday/Wednesday/Thursday/Friday/Saturday
+ Monday/Wednesday/Thursday/Friday/Sunday
**Morning Shift (8am-4:30pm)**
+ Monday/Tuesday/Thursday/Friday/Saturday
+ Monday/Tuesday/Wednesday/Friday/Sunday
**What You'll Do**
+ Assist customers with roadside emergencies, repair approvals, and insurance claims
+ Manage rental requests and trip interruption inquiries
+ Use internal systems to move service requests forward
+ Deliver clear, empathetic, and effective support-every call, every time
**What You Bring**
A passion for helping people
Strong communication and problem-solving skills
Comfort using multiple systems and applications
Flexibility to work weekends
**Perks & Benefits**
Supportive team environment
Paid training and career development
️ Wellness-focused office with massage chairs and relaxation spaces
Diverse customer interactions-no two days are the same
**Hear From the Team**
"I started here with no call center experience. Within a year, I was promoted to team lead." - Jasmine
"Helping someone stranded on the road and hearing their relief-that's why I love this job." - Carlos
**Ready to Make a Difference?**
Apply today and become the calm in someone's storm. Your career in customer service starts here!
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
**Location:** Itasca, IL
**Pay:** $18/hour
**Start Date:** October 27, 2025
**Why You'll Love This Role**
Are you passionate about helping others and solving problems? Join a team where your voice truly matters. Our client, a leader in customer service solutions, is hiring **entry-level Call Center Agents** to support customers during roadside emergencies, insurance claims, and more.
This is more than just a job-it's a chance to make a real impact, grow professionally, and work in a supportive, wellness-focused environment.
**Available Shifts**
**Afternoon Shift (1pm-9:30pm)**
+ Monday/Wednesday/Thursday/Friday/Saturday
+ Monday/Wednesday/Thursday/Friday/Sunday
**Morning Shift (8am-4:30pm)**
+ Monday/Tuesday/Thursday/Friday/Saturday
+ Monday/Tuesday/Wednesday/Friday/Sunday
**What You'll Do**
+ Assist customers with roadside emergencies, repair approvals, and insurance claims
+ Manage rental requests and trip interruption inquiries
+ Use internal systems to move service requests forward
+ Deliver clear, empathetic, and effective support-every call, every time
**What You Bring**
A passion for helping people
Strong communication and problem-solving skills
Comfort using multiple systems and applications
Flexibility to work weekends
**Perks & Benefits**
Supportive team environment
Paid training and career development
️ Wellness-focused office with massage chairs and relaxation spaces
Diverse customer interactions-no two days are the same
**Hear From the Team**
"I started here with no call center experience. Within a year, I was promoted to team lead." - Jasmine
"Helping someone stranded on the road and hearing their relief-that's why I love this job." - Carlos
**Ready to Make a Difference?**
Apply today and become the calm in someone's storm. Your career in customer service starts here!
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
View Now
0
Call Center Agent
60143 Itasca, Illinois
ManpowerGroup
Posted 2 days ago
Job Viewed
Job Description
**Customer Service Agent - Start Your Career with Purpose!**
**Location:** Itasca, IL
**Pay:** $18/hour
**Start Date:** October 27, 2025
**Why You'll Love This Role**
Are you passionate about helping others and solving problems? Join a team where your voice truly matters. Our client, a leader in customer service solutions, is hiring **entry-level Call Center Agents** to support customers during roadside emergencies, insurance claims, and more.
This is more than just a job-it's a chance to make a real impact, grow professionally, and work in a supportive, wellness-focused environment.
**Available Shifts**
**Afternoon Shift (1pm-9:30pm)**
+ Monday/Wednesday/Thursday/Friday/Saturday
+ Monday/Wednesday/Thursday/Friday/Sunday
**What You'll Do**
+ Assist customers with roadside emergencies, repair approvals, and insurance claims
+ Manage rental requests and trip interruption inquiries
+ Use internal systems to move service requests forward
+ Deliver clear, empathetic, and effective support-every call, every time
**What You Bring**
A passion for helping people
Strong communication and problem-solving skills
Comfort using multiple systems and applications
Flexibility to work weekends
**Perks & Benefits**
Supportive team environment
Paid training and career development
️ Wellness-focused office with massage chairs and relaxation spaces
Diverse customer interactions-no two days are the same
**Hear From the Team**
"I started here with no call center experience. Within a year, I was promoted to team lead." - Jasmine
"Helping someone stranded on the road and hearing their relief-that's why I love this job." - Carlos
**Ready to Make a Difference?**
Apply today and become the calm in someone's storm. Your career in customer service starts here!
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
**Location:** Itasca, IL
**Pay:** $18/hour
**Start Date:** October 27, 2025
**Why You'll Love This Role**
Are you passionate about helping others and solving problems? Join a team where your voice truly matters. Our client, a leader in customer service solutions, is hiring **entry-level Call Center Agents** to support customers during roadside emergencies, insurance claims, and more.
This is more than just a job-it's a chance to make a real impact, grow professionally, and work in a supportive, wellness-focused environment.
**Available Shifts**
**Afternoon Shift (1pm-9:30pm)**
+ Monday/Wednesday/Thursday/Friday/Saturday
+ Monday/Wednesday/Thursday/Friday/Sunday
**What You'll Do**
+ Assist customers with roadside emergencies, repair approvals, and insurance claims
+ Manage rental requests and trip interruption inquiries
+ Use internal systems to move service requests forward
+ Deliver clear, empathetic, and effective support-every call, every time
**What You Bring**
A passion for helping people
Strong communication and problem-solving skills
Comfort using multiple systems and applications
Flexibility to work weekends
**Perks & Benefits**
Supportive team environment
Paid training and career development
️ Wellness-focused office with massage chairs and relaxation spaces
Diverse customer interactions-no two days are the same
**Hear From the Team**
"I started here with no call center experience. Within a year, I was promoted to team lead." - Jasmine
"Helping someone stranded on the road and hearing their relief-that's why I love this job." - Carlos
**Ready to Make a Difference?**
Apply today and become the calm in someone's storm. Your career in customer service starts here!
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
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1
Call Center Agent
17405 York, Pennsylvania
Robert Half
Posted 19 days ago
Job Viewed
Job Description
Description
A Call Center Representative manages incoming and outgoing customer interactions to provide support, resolve concerns, and offer information about the organization's products and services. This role is essential for ensuring customer satisfaction and contributing to the company's reputation for excellent service. Strong communication skills, problem-solving abilities, and the ability to thrive in a fast-paced setting are key to success in this position.
Responsibilities:
+ Customer Engagement: Respond to customer inquiries via phone calls, emails, or chats in a prompt and professional manner.
+ Problem-Solving: Diagnose and resolve customer issues, while escalating complex challenges to appropriate team members.
+ Expertise in Products: Develop a comprehensive understanding of company offerings to deliver accurate information and provide tailored recommendations.
+ Recordkeeping: Input customer details, inquiries, and feedback into the company's Customer Relationship Management (CRM) system, such as Salesforce.
+ Sales Assistance: Identify opportunities for upselling or cross-selling to address customer needs when applicable.
+ Performance Standards: Achieve or exceed key performance metrics, including issue resolution time, customer satisfaction ratings, and call volume benchmarks.
Requirements
+ Exceptional spoken and written communication skills.
+ Strong interpersonal abilities for building and maintaining customer relationships.
+ Familiarity with computer systems and data entry; experience with CRM platforms is an advantage.
+ Analytical and problem-solving skills with attention to detail.
+ Ability to remain professional and calm in challenging situations.
Preferred Experience:
+ Prior customer service or call center experience is beneficial.
+ Knowledge of sales processes or customer feedback systems is a plus.
This role is central to delivering exceptional customer support and fostering lasting client relationships. A Call Center Representative who demonstrates empathy, efficiency, and enthusiasm will excel in this position.
TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
A Call Center Representative manages incoming and outgoing customer interactions to provide support, resolve concerns, and offer information about the organization's products and services. This role is essential for ensuring customer satisfaction and contributing to the company's reputation for excellent service. Strong communication skills, problem-solving abilities, and the ability to thrive in a fast-paced setting are key to success in this position.
Responsibilities:
+ Customer Engagement: Respond to customer inquiries via phone calls, emails, or chats in a prompt and professional manner.
+ Problem-Solving: Diagnose and resolve customer issues, while escalating complex challenges to appropriate team members.
+ Expertise in Products: Develop a comprehensive understanding of company offerings to deliver accurate information and provide tailored recommendations.
+ Recordkeeping: Input customer details, inquiries, and feedback into the company's Customer Relationship Management (CRM) system, such as Salesforce.
+ Sales Assistance: Identify opportunities for upselling or cross-selling to address customer needs when applicable.
+ Performance Standards: Achieve or exceed key performance metrics, including issue resolution time, customer satisfaction ratings, and call volume benchmarks.
Requirements
+ Exceptional spoken and written communication skills.
+ Strong interpersonal abilities for building and maintaining customer relationships.
+ Familiarity with computer systems and data entry; experience with CRM platforms is an advantage.
+ Analytical and problem-solving skills with attention to detail.
+ Ability to remain professional and calm in challenging situations.
Preferred Experience:
+ Prior customer service or call center experience is beneficial.
+ Knowledge of sales processes or customer feedback systems is a plus.
This role is central to delivering exceptional customer support and fostering lasting client relationships. A Call Center Representative who demonstrates empathy, efficiency, and enthusiasm will excel in this position.
TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
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2
Call Center Agent
Troy, Michigan
Refloor
Posted today
Job Viewed
Job Description
Job Description
Job Description
Join Our Team as a Call Center Agent
Are you a motivated communicator who enjoys helping others and thrives in a fast-paced environment? We’re looking for a high-energy Call Center Agent to join our team and be the first point of contact for prospective and existing customers.
In this role, your mission is clear: Set appointments and deliver an outstanding customer experience. You’ll handle both inbound and outbound calls, address customer inquiries, and help connect potential clients with our expert sales team.
What You’ll Do
- Handle outbound and inbound customer calls with professionalism and care
- Set qualified in-home appointments between prospects and sales representatives
- Respond promptly to phone calls, voicemails, and messages
- Accurately enter call details and outcomes into our CRM system
- Identify customer needs, answer product/service questions, and provide solutions
- Log and track activity consistently in our call systems
- Screen and qualify leads for the sales team
- Resolve customer concerns and complaints respectfully and efficiently
- Redirect calls to the appropriate department as needed
- Meet or exceed team and individual performance goals
What We’re Looking For
- High energy and ability to make a high volume of phone calls
- Quick learner who can grasp product knowledge and service details
- Coachable and open to ongoing training and feedback
- Basic computer and internet proficiency
- Excellent communication and interpersonal skills
- Dependable, goal-driven, and professional under pressure
- Prior call center or sales experience is a plus
- Weekend availability
Key Metrics for Success
- Appointment setting rate
- Quality of customer service interactions
- Lead-to-demo conversion
- Contribution to overall team sales goals
Why You’ll Love Working With Us
- Supportive and collaborative team environment
- Ongoing training and professional development
- Opportunity to contribute to a growing company with a strong mission
- Competitive pay and performance-based incentives
- A chance to make a real impact by connecting customers with solutions that matter
Benefits
By applying, you agree that we may contact you by text message, phone or email using automated or AI-assisted recruiting tools, in addition to communication from our recruiting team.
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3
Call Center Agent
Farmington, New Mexico
LOC Credit Union
Posted today
Job Viewed
Job Description
Job Description
Job Posted by ApplicantPro
Job Description
Elevate your career as a Call Center Agent at LOC Credit Union! At LOC Credit Union, we champion our members' financial aspirations through a philosophy of collaborative success: Let's win, together! We are a trusted partner in our community, dedicated to delivering seamless and rewarding banking experiences.
Who We're Looking to Hire
We're on the lookout for a knowledgeable and member centric Call Center Agent to join our team. In this pivotal role, you will be the voice of the Credit Union guiding members through transactions, cultivating relationships, guiding members with their questions by giving them answers. This is achieved through precise and professional conversations, adherence to established guidelines, and a proactive approach to educating members about our diverse suite of products and services.
Responsibilities include but are not limited to:
- Maintain advanced knowledge of LOC products, services, platforms, policies and procedures to maximize cross-selling opportunities and to troubleshoot issues.
- Consistently meet or exceed individual or team goals, while maintaining a strong focus on member satisfaction and retention.
- Follow up with members regularly to track progress, close sales opportunities, and build long-lasting relationships.
- Assists members with loans and e-Services products.
- Possess expertise for more complex Credit Union product and services--including but not limited to-- IRA's, Business loans and accounts, Trust, Guardianship, POA, Rep. Payee and Conservatorship accounts, and Home Equity Products.
- Efficiently, effectively and accurately perform remote teller functions.
- The ability to work at a minimum of one Saturday per month and occasional office travel is required.
What We Offer
- Competitive salary
- 401K matching up to 5%
- Comprehensive benefits package (health, dental, vision, life insurance and more)
- Competitive PTO
- 14 paid holidays (plus your birthday)
- Ongoing training and career planning opportunities
- A supportive team culture and values-driven workplace
Join Us!
Ready to make significant impact? Apply today to become a vital part of LOC Credit Union where your contributions directly shape our members' financial victories!
Job Posted by ApplicantPro
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4
Call Center Agent
30319 North Druid Hills, Georgia
Speak Wisely Solutions LLC
Posted 27 days ago
Job Viewed
Job Description
We’re hiring dedicated professionals to join our remote call center team. Support nonprofit organizations by managing donor calls and helping drive their missions forward.Responsibilities:Independent ContractorInbound donor callsLog data with accuracy and speedProvide helpful, friendly serviceProvide program details when neededConsistently meet performance goalsRequirementsMust be in the United States of America (States excluded are California, Louisana, Delaware, Massachusetts, South Dakota, Vermont, Washington, West Virginia, and Wyoming). High school diploma or GED2+ years of Call Center experience2+ years of Customer Service experience6 months remote or 1 year on-site experienceSolid communication skillsMicrosoft Office proficiencyQuiet home setup and flexible scheduleMust be able to follow written and verbal communicationMust complete a video voice assessmentTechnology Requirements:Windows 11 ONLY – No Chromebooks or Apple16 GB RAM computer is preferredDual monitors (highly suggested)Noise-canceling USB headset (not required during application) ( No wireless or bluetooth headset)Hardwired, high speed internet connection (not required during application ) ( No wifi, cellular, or satellite connection) BenefitsStart at $13–$5/hour ( 0.20 to 0.35 per talk minute)Set your own hoursGrowth and promotion opportunitiesWork from the comfort of homeNo outbound calls or sales
Apply Now
5
Remote Call Center Agent
Remote
$25 - $36 per hour
Trescal
Posted 60 days ago
Job Viewed
Job Description
We are seeking enthusiastic, customer-focused, and tech-savvy individuals to join our team as Remote Call Center Agents . In this role, you will serve as the first point of contact for our customers, providing support through inbound and/or outbound calls, live chats, and email communications — all from the comfort of your home office. The ideal candidate will be highly motivated, adaptable, and committed to delivering outstanding service experiences that reflect our company’s values and dedication to customer satisfaction.
Responsibilities:- Respond promptly and professionally to customer inquiries via phone, chat, or email
- Handle a high volume of inbound and outbound customer calls while maintaining a friendly and courteous tone
- Identify customer needs, clarify information, research every issue, and provide effective solutions
- Resolve customer complaints and concerns with patience, understanding, and professionalism
- Maintain up-to-date knowledge of company products, services, promotions, and policies to provide accurate information to customers
- Accurately document all customer interactions, transactions, feedback, and issues using CRM or call center software
- Escalate complex or unresolved issues to higher-level support or supervisory staff as needed
- Meet or exceed individual and team performance metrics such as call quality, call handling time, customer satisfaction, and issue resolution rate
- Attend virtual training sessions and team meetings regularly to stay aligned with business objectives and service standards
Company Details
Trescal is a global leader in calibration services, providing high-quality measurement solutions to industries that rely on precision. We help businesses ensure the accuracy of their equipment and instrumentation, which is crucial to maintaining quality and compliance across a variety of sectors, including automotive, aerospace, pharmaceuticals, and manufacturing. With a focus on sustainability and innovation, Trescal is committed to advancing a culture of precision and reliability. Our services are powered by a network of more than 4,000 employees across over 25 countries, and we operate with an unwavering commitment to delivering exceptional quality and customer satisfaction. At Trescal, we support clients by offering a wide range of calibration services, including temperature, pressure, dimensional, electrical, and more. Our facilities are equipped with cutting-edge technology and adhere to the highest industry standards, ensuring our clients meet compliance and performance requirements.
Apply Now
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6
Remote Call Center Agent
Remote
$32 - $45 per year
Sappi Inc
Posted 60 days ago
Job Viewed
Job Description
We are seeking a reliable, professional, and customer-focused Remote Call Center Agent to join our virtual customer support team. In this role, you will serve as the first point of contact for customers, handling inbound and/or outbound calls to provide assistance, answer inquiries, resolve issues, and ensure an exceptional customer experience.
This is a remote position ideal for individuals who are self-motivated, tech-savvy, and have excellent communication skills. You'll work from the comfort of your home while helping customers across various industries such as retail, finance, healthcare, or telecommunications.
Responsibilities:
- Handle a high volume of inbound and/or outbound calls in a fast-paced, remote environment
- Respond to customer inquiries regarding products, services, billing, orders, or technical support
- Provide accurate, timely, and professional assistance and information
- Escalate complex issues to supervisors or relevant departments as needed
- Document all customer interactions in the CRM or ticketing system
- Follow call scripts, company policies, and standard operating procedures (SOPs)
- Meet or exceed performance metrics including call handling time, quality, and customer satisfaction
- Stay updated on product knowledge, promotions, and system changes
- Maintain a calm and empathetic attitude when dealing with challenging situations
Company Details
We innovate and act responsibly, supporting our stakeholders with sustainable wood fiber and medical products and bio-based solutions that encourage circular economies. We are one global company building a more circular economy with production facilities in Europe, North America, and South Africa that focus on sustainable processes and products. We invest in our people, facilities and processes to ensure we create value for all our stakeholders by creating products that are relevant, sustainable and aimed at growing markets.
Apply Now
7
Outbound Call Center Agent
77007 Houston, Texas
TEKsystems
Posted today
Job Viewed
Job Description
Description
-Respond to inbound inquiries from our Medicare Advantage members, providing accurate, timely, and warm support.
-Navigate complex issues related to benefits, claims, enrollment, and clinical services, advocating for members' needs while collaborating with internal teams to ensure full resolution.
-Embody a customer-first mindset by actively listening to needs, de-escalating concerns, and providing personalized, compassionate support.
-Use our internal systems and tools confidently to access member information while keeping your focus on the human connection behind every interaction.
-Contribute to a culture of continuous improvement by documenting interactions and sharing feedback trends to improve both processes and experiences.
-Adhere to all operational procedures and regulatory requirements to ensure compliance and protect member information.
Skills
Customer support, Customer service, Help desk support, Outbound, Support, Technical support, Call center, Help desk, Customer service oriented, Customer service skills, Inbound Memory Care, Hospice, Oncology
Pay and Benefits
The pay range for this position is $22.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Houston,TX.
Application Deadline
This position is anticipated to close on Oct 31, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
-Respond to inbound inquiries from our Medicare Advantage members, providing accurate, timely, and warm support.
-Navigate complex issues related to benefits, claims, enrollment, and clinical services, advocating for members' needs while collaborating with internal teams to ensure full resolution.
-Embody a customer-first mindset by actively listening to needs, de-escalating concerns, and providing personalized, compassionate support.
-Use our internal systems and tools confidently to access member information while keeping your focus on the human connection behind every interaction.
-Contribute to a culture of continuous improvement by documenting interactions and sharing feedback trends to improve both processes and experiences.
-Adhere to all operational procedures and regulatory requirements to ensure compliance and protect member information.
Skills
Customer support, Customer service, Help desk support, Outbound, Support, Technical support, Call center, Help desk, Customer service oriented, Customer service skills, Inbound Memory Care, Hospice, Oncology
Pay and Benefits
The pay range for this position is $22.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Houston,TX.
Application Deadline
This position is anticipated to close on Oct 31, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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8
Lead Call Center Agent
16503 Erie, Pennsylvania
UPMC
Posted 21 days ago
Job Viewed
Job Description
Lead the Way in Patient Communication - Join UPMC Hamot as a Lead Call Center Agent!
Are you a skilled telecommunications professional with a passion for leadership and service excellence? UPMC Hamot is looking for a Full-Time Lead Call Center Agent to help guide our dedicated team and ensure seamless communication across our healthcare system.
This position requires full shift flexibility-while the primary schedule is 7:00 AM to 3:00 PM, candidates must be available to work all shifts as needed to support business operations. Weekend, holiday, and on-call availability is essential, with on-call responsibilities occurring every other month and during manager vacations.
We offer the option to work from home at least one day per week, along with a supportive environment that values your growth. Candidates must have at least three years of telecommunications switchboard experience, and prior leadership experience is strongly preferred.
As a Lead Agent, you'll play a key role in enhancing customer service, supporting daily operations, and assisting with administrative responsibilities. In return, UPMC offers a comprehensive Total Rewards Benefits package and opportunities for career advancement within a respected healthcare system.
If you're ready to take the next step in your career and thrive in a fast-paced, team-oriented environment, apply today to join UPMC Hamot!
In this role, there will be the opportunity to-
+ Complete administrative duties as assigned by the Call Center Supervisor/Coordinator including database entry of on-call schedules and making changes or updates to both hospital and physician office protocols.
+ Assist the Call Center Supervisor/Coordinator in efficiently and accurately communicating changes and updates to the call center staff.
+ Complete requests for pager service while maintaining the appropriate documentation.
+ Assist with scheduling and provide input to employee evaluations.
+ Provide service to the UPMC Hamot community, patients, families, and staff, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.
+ Function as a Call Center Agent as needed.
+ Provide support and coaching to the agents as it relates to providing the highest quality of customer service.
+ Function as the backup to the Call Center Supervisor/Coordinator.
+ Communicate all customer and staff complaints or concerns to the Call Center Supervisor/Coordinator.
+ Assist in the development and implementation of new agent training manuals and procedures.
+ Assist with Call Center staff scheduling and provide input to employee evaluations.
+ Assist with Call Center reports and billing as needed.
+ Assist with employee recruitment by conducting phone screens and setting up interviews for the supervisor.
+ Assist with Kronos as a Timekeeper.
+ Assist with E-Procurement request to maintain appropriate inventory of office supplies and technology hardware for the Call Center.
+ Assist with facilitating departmental recruitment and retention activities.
+ Assist with coordinating staffing for sick calls.
Required:
+ High school graduate or equivalent.
+ At least three years of Telecommunications switchboard experience.
+ Demonstrates proficiency in the operation of Telephone Operators software and excellent customer service skills.
+ Knowledge of Word and Excel.
Preferred:
+ Prior leadership and/or management experience.Licensure, Certifications, and Clearances:UPMC is an Equal Opportunity Employer/Disability/Veteran
Are you a skilled telecommunications professional with a passion for leadership and service excellence? UPMC Hamot is looking for a Full-Time Lead Call Center Agent to help guide our dedicated team and ensure seamless communication across our healthcare system.
This position requires full shift flexibility-while the primary schedule is 7:00 AM to 3:00 PM, candidates must be available to work all shifts as needed to support business operations. Weekend, holiday, and on-call availability is essential, with on-call responsibilities occurring every other month and during manager vacations.
We offer the option to work from home at least one day per week, along with a supportive environment that values your growth. Candidates must have at least three years of telecommunications switchboard experience, and prior leadership experience is strongly preferred.
As a Lead Agent, you'll play a key role in enhancing customer service, supporting daily operations, and assisting with administrative responsibilities. In return, UPMC offers a comprehensive Total Rewards Benefits package and opportunities for career advancement within a respected healthcare system.
If you're ready to take the next step in your career and thrive in a fast-paced, team-oriented environment, apply today to join UPMC Hamot!
In this role, there will be the opportunity to-
+ Complete administrative duties as assigned by the Call Center Supervisor/Coordinator including database entry of on-call schedules and making changes or updates to both hospital and physician office protocols.
+ Assist the Call Center Supervisor/Coordinator in efficiently and accurately communicating changes and updates to the call center staff.
+ Complete requests for pager service while maintaining the appropriate documentation.
+ Assist with scheduling and provide input to employee evaluations.
+ Provide service to the UPMC Hamot community, patients, families, and staff, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.
+ Function as a Call Center Agent as needed.
+ Provide support and coaching to the agents as it relates to providing the highest quality of customer service.
+ Function as the backup to the Call Center Supervisor/Coordinator.
+ Communicate all customer and staff complaints or concerns to the Call Center Supervisor/Coordinator.
+ Assist in the development and implementation of new agent training manuals and procedures.
+ Assist with Call Center staff scheduling and provide input to employee evaluations.
+ Assist with Call Center reports and billing as needed.
+ Assist with employee recruitment by conducting phone screens and setting up interviews for the supervisor.
+ Assist with Kronos as a Timekeeper.
+ Assist with E-Procurement request to maintain appropriate inventory of office supplies and technology hardware for the Call Center.
+ Assist with facilitating departmental recruitment and retention activities.
+ Assist with coordinating staffing for sick calls.
Required:
+ High school graduate or equivalent.
+ At least three years of Telecommunications switchboard experience.
+ Demonstrates proficiency in the operation of Telephone Operators software and excellent customer service skills.
+ Knowledge of Word and Excel.
Preferred:
+ Prior leadership and/or management experience.Licensure, Certifications, and Clearances:UPMC is an Equal Opportunity Employer/Disability/Veteran
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