836 Customer Service Careers jobs in Austin
Client Services Specialist
Posted 2 days ago
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WHO WE AREApex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily, to simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech solutions enables us to support clients such as Stash, Betterment, SoFi, and Webull, and more than 20 million of our clients' customers. Collectively, AFS creates an environment in which companies with the biggest ideas in fintech are empowered to change the world. As a global organization, we have offices in Austin, Dallas, Chicago, New York, Portland, Belfast, and Manila.If you are seeking a fast-paced and entrepreneurial environment where you'll have the opportunity to make an immediate impact, and you have the guts to change everything, this is the place for you. AFS has received a number of prestigious industry awards, including:2021, 2020, 2019, and 2018 Best Wealth Management Company - presented by Fintech Breakthrough Awards2021 Most Innovative Companies - presented by Fast Company2021 Best API & Best Trading Technology - presented by Global Fintech AwardsABOUT THIS ROLEBe part of a fast-paced team focused on enhancing relationships and building customer loyalty. Apex Fintech Solutions is seeking a Client Services Specialist who is empowered to build strong, trust-based relationships with our clients, challenge the status quo, create innovative solutions to traditional problems, help us streamline and automate manual processes, and to be a change-agent for the firm. Learn the financial industry while providing high-quality services to Brokerage firms, Registered Investment Advisors, and End Investors.You will be providing world-class customer service to firms, and certain end investors. You will be taught a broad range of transferable product, technology, and systems skills, which will enable you to think critically about how we can improve our suite of offerings. You will provide outstanding service through telephone and electronic interactions. You will also make a meaningful impact through your inclusion in strategic initiatives and cross-company projects. You will support service questions, operational inquiries, and internal team members.Duties/ResponsibilitiesServe as the primary point of contact for clients.Manage partner firm and end investor escalations, ensuring timely and effective resolution.Support inquiries related to Operations, collaborating with internal teams to address customer queries and resolve issues.Create and maintain system documentation to ensure clarity and consistency in processes.Strictly adhere to established procedures and security controls to safeguard customer information and assets.Maintain ownership of key supervisory checklists, ensuring adherence to compliance requirements and operational standards.Support business process improvement initiatives and ad hoc projects.Education and/or ExperienceBachelor's degree in business, finance, or a related field or equivalent work experience3+ years of experience in client services, relationship management, or a similar role within the financial services industryFINRA Series 7 and Series 24 License(s) required (or willingness to obtain)Required Skills/AbilitiesProfessional working proficiency (written and verbal) in Spanish, Portuguese, and/or Mandarin is strongly preferredMust be a self-starter, flexible, innovative, and adaptiveStrong interpersonal skills with the ability to work collaboratively and with people at all levels of the organizationAbility to work both collaboratively and independently; ability to navigate a complex organizationAdvanced analytical skillsExcellent project management and organizational skills and capability to handle multiple projects at one timeProficiency in Microsoft 365Work EnvironmentThis job operates in a hybrid, office environment 3 days per week in the Austin Office#operations #associate #full-time #LI-SG1 #APEXPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Our RewardsWe offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS, we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices.EEO StatementApex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.Disability StatementApex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please submit your request via the Candidate Accommodation Requests Form. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.
Director, Client Services
Posted 6 days ago
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Director, Client Services
**Job Description Summary**
The Director, Client Services is responsible for the operations, growth, and profitability of the customer accounts for assigned
Client Services Manager
Posted 17 days ago
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Job Description
HUB International is a leading global insurance brokerage providing a broad array of property and casualty, life and health, employee benefits, investment, and risk management products and services. At HUB, we believe in empowering our employees, investing in their development, and fostering a collaborative and inclusive work culture. Join our team and be part of a growing organization that values integrity, innovation, and service excellence.
**Position Summary:**
The Client Services Manager plays a critical leadership role within HUB International, responsible for overseeing and optimizing the administrative functions that support our client services teams. This position ensures operational efficiency, compliance, and consistency across administrative workflows, while also contributing to an exceptional client experience. The ideal candidate is process-driven, detail-oriented, and passionate about supporting high-performing teams.
**Key Responsibilities**
+ Lead, manage, and develop administrative support staff within the Client Services division, including onboarding, training, and performance management.
+ Streamline and oversee day-to-day administrative operations, including document management, policy processing, client correspondence, and internal service workflows.
+ Collaborate with
Client Services & Growth Specialist
Posted 1 day ago
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Full-time, onsite (some travel required) Location: Leander, TX (6 miles from NW Austin) Salary: $60,000 - $70,000, plus excellent benefitsFrame Amo is a fast-growing premium wall decor brand built to serve the creative professionals who shape the world around us. Our company is focused on building lasting relationships with trade partners and scaling our B2B presence through personalized outreach and industry. Were looking for someone with a startup mentality who thrives on ownership, attention to detail, and the drive to make an immediate impact. Job Overview The Client Services & Growth Specialist will play a key role in both ensuring an exceptional customer experience and driving new business opportunities. This position requires a proactive, detail-oriented professional who can balance operational excellence in client services with strategic efforts to expand our market presence. Responsibilities Answer customer phone calls, emails, and live chat inquiries with professionalism and accuracyProcess orders, refunds, and exchanges while maintaining accurate records.Develop and maintain processes and workflows for efficient, high-quality customer serviceGather client feedback and insights to inform product development and marketing messagingCraft and execute personalized outreach campaigns via email, LinkedIn, and phone to spark conversations and book meetingsRepresent the brand at trade shows, pop-ups, and networking events (some travel required)Develop and implement strategies to expand into new markets and strengthen client relationshipsMonitor and improve customer experience to ensure satisfaction and long-term loyaltyRequirements Bachelor's degree in related field 2+ years of experience in customer service, business development,
Specialist, Prime Client Services
Posted 2 days ago
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Job Description
Ready to be pushed beyond what you think you’re capable of?
At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.
To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.
Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
As a Specialist, Prime Client Services you’ll join a high performing team of client servicing professionals whose performance is critical to Coinbase achieving its mission. You will serve as a subject matter specialist for Coinbase’s institutional suite of products (Prime, Custody), providing premier client service and operations to our most valued institutional clients and coverage teams. Diligent, insightful, and have a bias towards action, you will play a crucial role in the success of the Institutional Operations Services organization as we help build the crypto economy.
The role goes beyond being the face of Coinbase for our top tier clients as team members are also expected to have a high level of system, product and crypto expertise to ensure client queries are managed autonomously within our exceeds client expectations client model.
What You'll Be Doing (i.e., Job Duties)
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Act as a product and service expert for Coinbase’s institutional clients, providing end-to-end support across their lifecycle on the platform.
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Navigate and execute complex workflows, including analytics,
Specialist, Prime Client Services
Posted 10 days ago
Job Viewed
Job Description
At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
As a Specialist, Prime Client Services you'll join a high performing team of client servicing professionals whose performance is critical to Coinbase achieving its mission. You will serve as a subject matter specialist for Coinbase's institutional suite of products (Prime, Custody), providing premier client service and operations to our most valued institutional clients and coverage teams. Diligent, insightful, and have a bias towards action, you will play a crucial role in the success of the *Institutional Operations Services* organization as we help build the crypto economy.
The role goes beyond being the face of Coinbase for our top tier clients as team members are also expected to have a high level of system, product and crypto expertise to ensure client queries are managed autonomously within our exceeds client expectations client model.
*What You'll Be Doing (i.e., Job Duties)*
* Act as a product and service expert for Coinbase's institutional clients, providing end-to-end support across their lifecycle on the platform.
* Navigate and execute complex workflows, including analytics,
Tax Director - Private Client Services
Posted 3 days ago
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Weaver is a full-service national accounting, advisory and consulting firm with opportunities for professionals in many different fields. We seek to bring a human element to the world of accounting, which includes creating a diverse, collaborative, and entrepreneurial workplace culture. Our leaders truly care about the well-being of all our employees and encourage them to pursue their ambitions.
While our business is based in numbers, our success is truly based on people. It's why we commit to supporting our people not just in their professional growth, but also in their ability to lead balanced, integrated lives. At the foundation of that commitment are our core values. Weaver's core values were created specifically to empower our people to deliver extraordinary service and be their best selves. Our goal is to balance high development with high performance in order to meet the long-term goals of each individual, team, and our firm.
Learn more about our services, industry experience and culture at weaver.com.
Position Profile
Weaver is looking for talented tax leaders at the Director level to join our growing firm! A Private Client Services Director provides federal tax compliance and planning services to high-net-worth individual clients and privately held businesses.
A Weaver Tax Director is an entrepreneur who successfully creates new business for the firm and develops the next generation of Weaver's leaders. The ideal candidate is a CPA with 9+ years of experience in federal tax compliance, planning, and consulting at a public accounting firm.
To be successful in this role, the following qualifications are required:
- Bachelor's degree in Accounting or related field
- CPA or EA
- 9+ years of experience in federal tax compliance, planning and consulting at a public accounting firm with a focus on high-net-worth individuals, privately owned business, investment partnerships, estates, and trusts
- Technical knowledge sufficient to sell and execute engagements in multiple industries
- Master's degree in Accounting or related field
- Proven ability to manage, mentor, and develop staff
- Strong relationship management and practice development skills
- Ability to attract and service new clients and expand services to existing clients
Compensation and Benefits: At Weaver, our most valuable resource is our people. We take the time to evaluate our employees' wants and needs and invest our resources accordingly. A reasonable estimate of the compensation range for this position is $120,000 to $300,000 in the California, Maryland, New Jersey, and New York Metropolitan areas. Actual compensation will be based on a variety of factors including but not limited to experience, skills, certifications, and geographical location. In addition to compensation packages, Weaver offers competitive health benefits, such as medical, dental, vision, disability, life insurance, and a 401(k) plan. Further, we support our employees by offering flexible scheduled time off (STO), minimum of 56 hours of sick and safe leave, 11 holidays, and 2 scheduled recharge days! Learn more here - Weaver benefits.
We also offer in-house CPE and learning opportunities through our internal Learning & Development department. Our multi-faceted internal learning program including technical improvement, practice development, management/leadership training, and whole-life growth. Our goal is to balance both high development with high performance to meet the long-term goals of each individual, team, and our firm.
WeaverLEAD We are committed to investing in the strength of our team. That is why we have created an internal leadership coaching program to train leaders to support other leaders at every level of the organization. The goal of WeaverLEAD is to inspire the growth and development of our leaders by:
L eaning into the experience of exploring new ideas for each individual's growth as a leader.
E ngaging the coaching mindset at work with new ways of thinking about challenges and opportunities.
A dapting to the transformation that takes place as a result of participating in the program.
D eveloping yourself and others with coaching competencies to create a firm-wide culture of coaching.
People are our formula! At Weaver, we recognize that everyone brings different strengths, backgrounds, and working styles to our team. We cultivate a safe and inclusive work environment that celebrates each individual's unique qualities through visibility, progression, advocacy, and support. We are proudly an equal opportunity employer.
What's next? Interested applicants should apply directly to the job posting. You may apply to multiple roles. Be sure to upload your most recent resume and ensure that it is attached to your application. By registering, you are only activating an
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Sr. Manager, IT Client Services - PBM
Posted 10 days ago
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As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
**Position Summary**
CVS Health is seeking a dynamic and strategic individual contributor to join our Digital, Data, Analytics, and Technology (DDAT) Client Services and Operations Division. This role will support the growth and delivery of our Professional Services business, helping to win and retain clients while ensuring seamless onboarding and implementation.
As a key member of our consultative team, you will collaborate with Sales, Marketing, and Product teams to define strategy, develop client-facing materials, and support pre-sales and post-sales activities. You'll bring a strong understanding of healthcare technology and client engagement to drive successful outcomes across multiple high-impact opportunities.
**Key Responsibilities**
+ Partner with Sales and
Signature Closer Sr. Client Services Representative
Posted 5 days ago
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Job Description
At Stewart, we know that success begins with great people. As a Stewart employee, you’ll be joining a company that was named a Best Company to Work For by U.S. News & World Report, and a 2025 Top Workplace by USA Today. We are committed to helping you own, develop, and nurture your career. We invest in your career journey because we understand that as you grow, so does our company. And our priority is smart growth – by attaining the best people, investing in tools and resources that enable success, and creating a better home for all.
You will be part of an inclusive work environment that reflects the customers we serve. You’ll be empowered to use your unique experiences, passion and skills to help our company and the communities we serve constantly evolve and improve. Together, we can achieve our vision of becoming the premier title and real estate services company.
Stewart is a global real estate services company, providing title insurance, settlement, underwriting, and lender services through our family of companies. To learn more about Stewart, visit stewart.com/about.
More information can be found on stewart.com. Get title industry information and insights at stewart.com/insights. Follow Stewart on Facebook @StewartTitleCo, on Instagram @StewartTitleCo and on LinkedIn @StewartTitle
Job Description
Job Summary
Provides assistance with general customers service inquiries, scheduling, troubleshooting issues, and ensuring a seamless experience. rimary responsibilities will include responding to inquiries via phone, email, and chat, resolving scheduling conflicts, and maintaining accurate records within our system.Our ideal candidate will work Monday – Friday 1pm-9pm EST
Job Responsibilities
- Supports real estate transactions by assisting internal and external customers and clients with various inquiries by providing a high level of customer service
- Respond to inquiries via phone, email, and chat with professionalism and efficiency.
- Implements and supports strategies and initiatives focused on building and maintaining client relationships
- Develops departmental policies, procedures and strategies focused on providing high quality customer service achieved through anticipating client needs and attending to those needs effectively
- Understands how own team integrates with related teams to accomplish objectives
- Impacts the quality, timeliness and effectiveness of the team through own work
- Recognizes and solves atypical problems that occur infrequently
- Evaluates and selects solutions from existing precedents or procedures
- Communicates and explains complex information, including interdependencies within the team and others
- Works under limited supervision and may use discretion to modify work practices and processes to achieve results or improve efficiency
- Individual contributor acting as a resource for less experienced team members; does not have supervisory responsibilities
- Performs all other duties as assigned by management
Education
- High school diploma required; Bachelor’s preferred
Experience
- Typically requires 5+ years of related work experience
- Previous experience in customer service
- Strong communication and problem-solving skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Experience in Real Estate and Title Industry preferred
- Familiarity with notary services is a plus.
Equal Employment Opportunity Employer
Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at
Benefits
Stewart offers eligible employees a competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts.
Savers / Value Village Careers - Customer Service Associate
Posted 8 days ago
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Job Title: Customer Service Associate
Who we are:
As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com.
Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.
Summary & Positions:
At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates.
What you can expect:
* The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
* To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
* An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
What you get:
Comprehensive onboarding and training from day one.
In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
Benefits offerings including:
* Bundled health plans such as medical, Rx, dental and vision
* Company-paid life insurance for extra protection and peace of mind
* Programs to stop smoking, diabetes management coaching, and on demand care options.
* A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
* Paid time off from work for leisure or other hobbies.
* A range of mental health services to assist you in managing daily life.
Savers is an E-Verify employer
11101 Pecan Park Blvd, Austin, TX 78613