546 Customer Service Experience jobs in Houston
Customer Service (Call Center)
Posted 1 day ago
Job Viewed
Job Description
Primarily responsible to collect monies on behalf of our clients while maintaining
compliance and professional office and ethical standards. Collector will utilize
various collection strategies and methodologies to attempt to contact consumers in
order to negotiate payment in full or payment arrangements on debt within federal,
state and client collection guidelines and laws.
Describe this positions Essential Functions: (Tasks, duties & responsibilities of
the job. Outline the core responsibilities of the position. Highlight the day-to-day
activities of the position).
1. Take inbound and outbound phone calls to collect monies by negotiating
payment terms and methods when right party is reached. The process
requires reviewing the account information in database, and/or asking
probing questions of the consumer in order to better understand potential
objections to payment.
2. Monitor debtors accounts and follow-up to ensure payments are made in a
timely manner
3. Utilize various skip tracing techniques and collection strategies to locate
right parties in order to collect monies
4. Collect balance or set up an appropriate payment plan.
5. Review accounts to identify adjustments, discrepancies and create a
request for resolution
6. Handle debtor disputes and overcome stalls and objections & suggest
money sources for debt payment
7. All other duties as assigned
Describe the Physical Demands & Work Environment
1. Works in an enclosed call center environment office and mostly works on
the computer.
1. While performing the duties of this job, the employee is regularly required
to sit, talk or walk and use hands and fingers to operate office equipment
(computer and printer) or other office tools, and reach with hands and arms.
2. Nominal amount of light lifting required.
3. Specific vision abilities required by this job included close vision and the
ability to adjust focus.
Describe this positions Non-Essential Functions: (These duties are performed
either very infrequently or could be performed by others without altering the
underlying reason the job exists. Outline responsibilities of the position that are
not absolutely necessary but the employee may need to perform occasionally).
1. Assist in training new Collectors.
What knowledge, skills and abilities will be necessary for this position to
succeed? (Knowledge focuses on the understanding of concepts. Skills are the
practical application of theoretical knowledge. Abilities are the innate traits
or talents that a person brings to a task or situation. Examples: Leadership,
communication, team player, ability to work with numbers, software skills,
planning, etc.).
1. Basic computer skills
2. Ability to compute basic math calculations
Call Center Service Representative
Posted 5 days ago
Job Viewed
Job Description
Act as customer service interface to internal employees and external customers and perform all service-related activities (Sales Orders, RMAs, warranty, center set-up, contracts, and consignment procedures).
Responsibilities :
+ Provide responsive and reliable customer service and technical support.
+ Provide liaison support between customers.
+ Coordinate with other departments.
+ Perform the returned materials process, including initiation, receipt, expediting, and closing RMAs.
+ Use of the Data Works system for sales orders, shipments, field service contacts, RMAs, warranty, and report generation.
+ Receive product orders and process them for shipment.
+ Provide international customer service at times, and in such an event, work a flexible schedule.
+ Perform other related duties as assigned, including special projects.
+ Build Quality into all aspects of their work by maintaining compliance with all quality requirements.
Basic Hiring Criteria :
+ High School diploma or equivalent and 0-1 years of experience.
+ Must have reliable transportation.
Military connected talent encouraged to apply.
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
+ The California Fair Chance Act
+ Los Angeles City Fair Chance Ordinance
+ Los Angeles County Fair Chance Ordinance for Employers
+ San Francisco Fair Chance Ordinance
Call Center Service Representative
Posted 5 days ago
Job Viewed
Job Description
Job Responsibilities:
+ Act as customer service interface to internal employees and external customers and perform all service related activities (Sales Orders, RMAs, warranty, center set-up, contracts, and consignment procedures).
+ Provide responsive and reliable customer service and technical support.
+ Provide liaison support between customers. Coordinate with other departments.
+ Perform returned materials process including initiation, receipt, expediting and closing RMAs.
+ Use of Data Works system for sales orders, shipments, field service contacts, RMAs, warranty and report generation.
+ Receive product orders and process to shipment.
+ Provide international customer service at times, and in such event , work a flexible schedule.
+ Perform other related duties as assigned, including special projects.
Basic Hiring Criteria:
+ High School or equivalent and 0-1 years of experience.
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
+ The California Fair Chance Act
+ Los Angeles City Fair Chance Ordinance
+ Los Angeles County Fair Chance Ordinance for Employers
+ San Francisco Fair Chance Ordinance
Call Center Service Representative
Posted 5 days ago
Job Viewed
Job Description
Pay Rate: $15.00 per hour
Job Responsibilities:
+ Act as customer service interface to internal employees and external customers and perform all service-related activities (Sales Orders, RMAs, warranty, center set-up, contracts, and consignment procedures).
+ Provide responsive and reliable customer service and technical support. Provide liaison support between customers. Coordinate with other departments.
+ Perform returned materials process, including initiation, receipt, expediting and closing RMAs.
+ Use of Data Works system for sales orders, shipments, field service contacts, RMAs, warranty and report generation.
+ Receive product orders and process to shipment.
+ Provide international customer service at times, and in such event, work a flexible schedule.
+ Perform other related duties as assigned, including special projects.
+ Build Quality into all aspects of their work by maintaining compliance to all quality requirements.
Basic Hiring Criteria
+ High School or equivalent required
+ Must have 1+ years of Call Center Customer Service experience.
+ Must have strong verbal and written communication skills
+ Must have typing skills
+ Must be computer proficient
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
+ The California Fair Chance Act
+ Los Angeles City Fair Chance Ordinance
+ Los Angeles County Fair Chance Ordinance for Employers
+ San Francisco Fair Chance Ordinance
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