What Jobs are available for Customer Service Expertise in the United States?

What We Offer:

• No cold calling involved
• Uncapped commission potential
• Lucrative bonus opportunities including performance-based bonuses and sales competitions
• Continuous on-going training and mentorship
• Growth-oriented culture with internal promotion opportunities
• Comprehensive Benefits package including medical, dental, vision, and life insurance
• Comprehensive 401K plan with competitive employer match
• Paid time off including holidays, vacation, and personal time
• Annual incentive trip for top performers
• Fitness perks: Corporate discounts and/or reimbursements to gyms are available, makes staying active more accessible.
• Employee Assistance Program: Confidential assistance to you or anyone in your household who is experiencing personal or professional problems — at no cost.
• Extra Perks: Access to disability, hospital indemnity, universal life, critical illness, and accident insurance plans. We even offer pet insurance.

Pay Range: For a Bilingual Insurance Sales Agent is $16-$20/ hourly

Our Compensation package includes a competitive base salary + monthly uncapped commissions + renewal commissions + monthly bonus incentives

Our Company:

Confie and its family of companies - Freeway Insurance, Acceptance Insurance, Bluefire & others - is one of the largest privately held insurance brokers in the United States and has been ranked the #1 Personal Lines Leader by the Insurance Journal for the seventh straight year. With over 800 retail store locations to choose from nationwide, we encourage you to take your career and income potential to new heights We are proactively looking for bright, talented, andmotivated individuals who are goal oriented and excited for career advancement. Come Grow With Us

What You Will Do:

As an Insurance Sales Agent, you will be responsible primarily for the sale of nonstandard auto insurance to new and existing customers.

• Solicit new business and maintain current business levels in order to achieve or exceed sales production goals.
• Expand business by proactively building relationships with existing customers to meet the agreed upon production goals.
• Accurate accounting of all currency transactions as well as timely delivery of deposits to the bank with scanned documentation in agency management system.
• Connects very quickly; builds and leverages client relationships. Ability to educate and advise the customer on which products best fit their needs

The Perfect Match:

• Personal Lines or Property and Casualty license preferred (but not required)
• Bilingual in English and Spanish preferred (but not required)
• Sales or customer service experience
• High School Diploma or GED
• Ability to build relationships with sales customers
• Excellent follow-up and multi-tasking skills
• Ambitious professional motivated by opportunity for advancement
• Excellent written and verbal communication skills

Location: On Site

Hiring Immediately

Insurance Sales

EBU

Preferred

• High School or better

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Call Center / Customer Service Representative

ITP is looking for three dedicated, full-time Customer Service Representatives to join our team in Port Huron, Michigan. If you're looking for a rewarding position with a guaranteed four-day work week and the opportunity to earn great money, we want to hear from you

What You'll Do

As a Customer Service Representative, you will be responsible for handling inbound and outbound telephone calls on behalf of various non-profit and charitable foundations. This is an internal, in-office position where you will play a key role in supporting meaningful causes.

• Handle high-volume phone calls with professionalism and empathy.
• Communicate with donors and clients to provide information and assistance.
• Maintain accurate records of all interactions.
• Work collaboratively with a team to meet daily and weekly goals.

No experience is necessary. We provide comprehensive training to ensure you have the skills and knowledge to succeed. This is a great opportunity to try something new and build valuable customer service skills.

What We Offer

• Four-Day Work Week: Enjoy a permanent, consistent schedule from Tuesday to Friday, giving you a three-day weekend, every week
• Competitive Pay: Start at $17.00 per hour, with the potential to earn up to $7.00 per hour through our uncapped incentive program.
• Consistent Schedule: Your set hours will be from 9:00 AM to 6:00 PM, Tuesday through Friday.
• Paid Holidays: We offer paid holidays to all full-time employees.

Location: This is an in-office position located at 2740 Pine Grove Ave, Port Huron, MI Corner of Pine Grove and Garfield - across from the Chase Bank)

If you are a great communicator and want to be part of a team that makes a difference, apply today

Job Types: Full-time, Part-time

Pay: 27.00 per hour

Benefits:

• Paid time off

Ability to Commute:

• Port Huron, MI Required)

Work Location: In person

A call center operator's primary job is to handle customer inquiries, complaints, and requests via phone and other channels, such as email and chat. Key duties include answering calls, providing information on products and services, processing orders and payments, and troubleshooting issues. They must also accurately record customer data, escalate complex problems when necessary, and maintain a professional and courteous demeanor to ensure customer satisfaction.

Core responsibilities:

-Customer communication: Answer incoming calls, respond to inquiries, and make outgoing calls.

-Information and support: Provide information about company products, services, and policies.

-Problem resolution: Handle customer complaints, troubleshoot issues, and de-escalate tense situations.

-Transaction processing: Take orders, process payments, and handle returns.

-Data management: Accurately record customer information, transaction details, and a summary of interactions in a database or CRM.

-Escalation: Transfer customers to the appropriate department or a more senior team member when issues cannot be resolved at the current level.

Essential skills and qualifications:

-Communication: Excellent verbal communication and active listening skills are crucial.

-Patience and empathy: The ability to remain calm and polite, especially when dealing with upset customers.

-Technical proficiency: Competence with computers, software, and call center equipment.

-Multitasking: The ability to handle multiple tasks simultaneously, such as speaking with a customer while updating a database.

-Product knowledge: A thorough understanding of the company's products and services is often required.

The Call Center Representative serves as the first point of contact for customers, providing excellent service through phone, email, or chat. This role involves responding to inquiries, resolving issues, and ensuring a positive customer experience — all while working from home.

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Respond promptly to customer inquiries via phone, email, or chat.
• Resolve product or service issues by clarifying complaints and determining the best solutions.
• Update and maintain accurate customer records in the company’s CRM system.
• Follow communication scripts, company guidelines, and quality standards.
• Meet or exceed performance metrics such as response time, call handling, and customer satisfaction.

• Provide feedback and suggestions to improve customer experience.

  Qualifications:

• High school diploma or equivalent (Associate degree preferred).
• Proven experience in a customer service or call center environment.
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Proficiency with computers, CRM software, and remote communication tools (e.g., Zoom, Slack).
• Reliable high-speed internet connection and a quiet home workspace.

• Flexible work-from-home schedule.
• Internet or equipment stipend.
• Paid training and career development opportunities.
• Health, dental, and vision insurance

We are seeking a highly organized and detail-oriented Call Center Rep to join our growing team. They handle inbound and/or outbound calls to provide support, resolve issues, process requests, and promote products or services. The role requires excellent communication, problem-solving skills, and a customer-first attitude to ensure high levels of customer satisfaction.

Duties and Responsibilities

• Answer inbound calls and respond to customer inquiries in a professional and timely manner.
• Make outbound calls to follow up on customer requests, conduct surveys, or promote products/services.
• Resolve customer complaints by identifying issues, determining the best solutions, and ensuring resolution.
• Document all call information accurately in the system according to standard operating procedures.
• Provide accurate information regarding products, services, billing, or technical support.
• Escalate unresolved issues to the appropriate internal teams as necessary.
• Meet or exceed performance metrics such as call handling time, customer satisfaction score, and resolution rate.
• Maintain confidentiality and follow company policies regarding customer data.
• Stay updated with product knowledge, procedures, and policy changes.

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus).
• Previous experience in a customer service or call center role preferred.
• Proficient with computers, CRM software, and typing.
• Strong verbal and written communication skills.
• Ability to remain calm and courteous under pressure.
• Multilingual skills can be an advantage, depending on the customer base.

Key Skills

• Excellent communication and listening skills
• Problem-solving and conflict resolution
• Patience and empathy
• Time management and multitasking
• Attention to detail
• Adaptability and resilience
• Data entry and computer literacy
• Teamwork and collaboration
• Sales and upselling skills (if applicable)
• Knowledge of CRM systems (e.g., Salesforce, Zendesk, etc.)

Compensation and Benefits:

• Health, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off

• • Professional development opportunities

Closing Statement:

If you are enthusiastic about Call Center and eager to join a forward-thinking team, we encourage you to apply.

EEO Statement:

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.