318 Customer Service Manager jobs in Channahon
Customer Service Manager
60505 Aurora, Illinois
WestRock Company
Posted 1 day ago
Job Viewed
Job Description
Career Opportunity:
As a Customer Service Manager (CSM), you will function as a critical liaison between the customer, sales, and production operations teams. As a Customer Service Manager (CSM), you will simultaneously provide support to the leadership team by coaching and guiding Customer Account Specialists, executing strategic initiatives for the plant and company, and partnering with internal customers and partners to achieve the highest level of customer satisfaction. As a Smurfit Westrock employee, you will be empowered to develop yourself through a culture of training to give you the tools to accomplish your best work and satisfy the customer.
This position is located at the New Lenox, Illinois facility.
How you will impact Smurfit Westrock:
* Manage customer accounts, as necessary.
* Manage, coach, guide, and oversee the tactical execution of tasks by the Customer Account Specialist team.
* Daily review of production backlog to understand planning, machine status, and shipping data to proactively communicate status to customers, sales teams, and plant leadership.
* Review customer specifications and new items in the order processing system to ensure all elements are captured and supporting documentation is included for efficient processing and production.
* Serve as an escalated point of contact for customer issues by supporting Customer Account Specialist with issue remediation and escalate to leadership as needed.
* Continuously gather feedback, communicate with Customer Account Specialists, manufacturing partners, and sales to align with the current state and ensure operational efficiencies are achieved to meet customer needs.
* Partner with production, shipping, maintenance, quality, and planning teams to review production performance to identify opportunities to optimize functional efficiencies.
* Onboard and train Customer Account Specialists on specific topics or best practices to enhance their understanding and performance.
* Works with the Customer Account Specialists to proactively track order activity and inventory levels and alert appropriate staff/customers of any potential issues.
* Participate in projects supporting plant or companywide strategic initiatives (e.g., margin enhancement efforts, overall equipment effectiveness efforts) by providing critical customer service expertise and insight to inform decisions and recommendations. Communicate projects to Customer Service team.
* Complete performance assessments of Customer Account Specialists based on their performance related to key objectives, initiatives, and goals.
What you need to succeed:
* High School diploma or G.E.D. Required; Associate/Bacheloru2019s degree, preferred.
* Must have 3+ years of customer service leadership experience.
* 5+ years of customer service experience in the manufacturing industry and/or corrugated industry is preferred.
* Proven record of accomplishment of building relationships, customer service, and negotiations
* Ability to adapt communication and interpersonal style to engage and influence a variety of internal and external partners.
* Inspire others to develop themselves and seek out continuous learning opportunities by serving as a coach, role model, trainer, and mentor.
* Demonstrate a customer-oriented mindset and ability to operate with customersu2019 best interests in mind.
* Strong communication, collaboration, and problem-solving skills to complete a task or achieve a common goal and ensure a great customer experienceu202Fwhile demonstrating empathy.
* Demonstrates an interest, willingness, and drive to learn new things; seeks to understand concepts, processes, and ideas within area of functional expertise.
* Ability to plan, monitor, and prioritize tasks to ensure achievement of desired results; establish a systematic course of action to accomplish objectives through multi-tasking and ability to forward-think.
* Demonstrate organizational and time management skills to ensure achievement of desired results.u202F
* Work in a fast-paced, team environment and partner with internal departments to achieve goals and satisfy customers.u202F
What we offer:
* Corporate culture based on integrity, respect, accountability, and excellence.
* Comprehensive training with numerous learning and development opportunities
* An attractive salary reflecting skills, competencies, and potential.
* A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.
* Generous benefits including 401 K Matching, Medical, Dental, Vision all starting day one. Stock Purchase Program, Tuition Reimbursement, and Wellness program.
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of safety, loyalty, integrity, and respect, we use leading science and technology to move fiber-based packaging forward.
Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.
As a Customer Service Manager (CSM), you will function as a critical liaison between the customer, sales, and production operations teams. As a Customer Service Manager (CSM), you will simultaneously provide support to the leadership team by coaching and guiding Customer Account Specialists, executing strategic initiatives for the plant and company, and partnering with internal customers and partners to achieve the highest level of customer satisfaction. As a Smurfit Westrock employee, you will be empowered to develop yourself through a culture of training to give you the tools to accomplish your best work and satisfy the customer.
This position is located at the New Lenox, Illinois facility.
How you will impact Smurfit Westrock:
* Manage customer accounts, as necessary.
* Manage, coach, guide, and oversee the tactical execution of tasks by the Customer Account Specialist team.
* Daily review of production backlog to understand planning, machine status, and shipping data to proactively communicate status to customers, sales teams, and plant leadership.
* Review customer specifications and new items in the order processing system to ensure all elements are captured and supporting documentation is included for efficient processing and production.
* Serve as an escalated point of contact for customer issues by supporting Customer Account Specialist with issue remediation and escalate to leadership as needed.
* Continuously gather feedback, communicate with Customer Account Specialists, manufacturing partners, and sales to align with the current state and ensure operational efficiencies are achieved to meet customer needs.
* Partner with production, shipping, maintenance, quality, and planning teams to review production performance to identify opportunities to optimize functional efficiencies.
* Onboard and train Customer Account Specialists on specific topics or best practices to enhance their understanding and performance.
* Works with the Customer Account Specialists to proactively track order activity and inventory levels and alert appropriate staff/customers of any potential issues.
* Participate in projects supporting plant or companywide strategic initiatives (e.g., margin enhancement efforts, overall equipment effectiveness efforts) by providing critical customer service expertise and insight to inform decisions and recommendations. Communicate projects to Customer Service team.
* Complete performance assessments of Customer Account Specialists based on their performance related to key objectives, initiatives, and goals.
What you need to succeed:
* High School diploma or G.E.D. Required; Associate/Bacheloru2019s degree, preferred.
* Must have 3+ years of customer service leadership experience.
* 5+ years of customer service experience in the manufacturing industry and/or corrugated industry is preferred.
* Proven record of accomplishment of building relationships, customer service, and negotiations
* Ability to adapt communication and interpersonal style to engage and influence a variety of internal and external partners.
* Inspire others to develop themselves and seek out continuous learning opportunities by serving as a coach, role model, trainer, and mentor.
* Demonstrate a customer-oriented mindset and ability to operate with customersu2019 best interests in mind.
* Strong communication, collaboration, and problem-solving skills to complete a task or achieve a common goal and ensure a great customer experienceu202Fwhile demonstrating empathy.
* Demonstrates an interest, willingness, and drive to learn new things; seeks to understand concepts, processes, and ideas within area of functional expertise.
* Ability to plan, monitor, and prioritize tasks to ensure achievement of desired results; establish a systematic course of action to accomplish objectives through multi-tasking and ability to forward-think.
* Demonstrate organizational and time management skills to ensure achievement of desired results.u202F
* Work in a fast-paced, team environment and partner with internal departments to achieve goals and satisfy customers.u202F
What we offer:
* Corporate culture based on integrity, respect, accountability, and excellence.
* Comprehensive training with numerous learning and development opportunities
* An attractive salary reflecting skills, competencies, and potential.
* A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.
* Generous benefits including 401 K Matching, Medical, Dental, Vision all starting day one. Stock Purchase Program, Tuition Reimbursement, and Wellness program.
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of safety, loyalty, integrity, and respect, we use leading science and technology to move fiber-based packaging forward.
Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.
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0
Customer Service Manager
60435 Joliet, Illinois
Volvo Group
Posted 1 day ago
Job Viewed
Job Description
Customer Service Manager
Location:
Greensboro, NC, US, 27409San Leandro, CA, US, 94577Kansas City, MO, US, 64129Los Angeles, CA, US, 92011Sacramento, CA, US, 95826Miami, FL, US, 33126Fresno, CA, US, 93725Bakersfield, CA, US, 93308Joliet, IL, US, 60431Reno, NV, US, 89506French Camp, CA, US, 95231Hagerstown, MD, US, 21742Jacksonville, FL, US, 32219Lewis Center, OH, US, 43035Allentown, PA, US, 18103Elkridge, MD, US, 21075Conley, GA, US, 30288Bolingrook, IL, US, 60440Washington, DC, US, 20007Hayward, CA, US, 94545Charlotte, NC, US, 28269
Position Type: Professional
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
**Role**
The core purpose of the customer support team is to provide resource and support services to customers, throughout the entire life of their Nova Bus fleet. Customer Service Managers are committed to developing and maintaining excellent professional relations with our partners, building long-term relationship with their assigned territory customers, and ensuring their continued satisfaction by providing outstanding, reliable service.
**Responsibilities**
+ Develop relationships with customers
+ Provide technical support for various Nova Bus models
+ Act as liaison with Nova Bus internal teams to resolve customer issues
+ Take an active part in different customers meetings
+ Support the warranty process
+ Analyze warranty to support different strategy to eliminate fleet failure
+ Find viable solutions to ensure customer satisfaction
+ Manage bus delivery acceptance
+ Capacity to track multiple issues at the same time
+ Capacity to track multiple task within the same time and close open issues.
**Education and Experience**
+ High School Diploma
+ 3 to 5 years of relevant experience in mechanical/technical work.
**Knowledge and Skills**
+ Drawing interpretation
+ Independence and being resourceful
+ Excellent interpersonal, communication, management and leadership skills
+ Knowledge of the Microsoft Office suite
+ Travel required
At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company's growth. For this position, the base pay is set at $91,500-$169,900 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.
In addition to a solid package of compensation and benefits, plus you will enjoy:
- Competitive medical, dental and vision insurance.
- Generous paid time off.
- Competitive matching retirement savings plans.
- Working environment where your safety, health and wellbeing come first.
- Focus on professional and personal development through Volvo Group University.
- Programs that make today's challenging reality of combining work and personal life easier.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.
We value your data privacy and therefore do not accept applications via mail.
**Who we are and what we believe in**
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group's leading brands and entities.
Applying to this job offers you the opportunity to join **Volvo Group** . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
**Nova Bus** , part of the Volvo Group, is one of North America's largest providers of sustainable transit solutions. Our team of more than 1,500 employees in three factories (Saint-Eustache and Saint-François-du-Lac in Quebec and Plattsburgh in the New York State) works in partnership with some of the largest public transit companies in Canada and in the USA. Are you looking for a new challenge with social, economic and environmental implications? Do you want to boost your career and make a difference? Help electrify transportation by joining the team!
Job Category: Sales & Services
Organization: Nova Bus
Travel Required: Frequent Travel
Requisition ID: 24064
**View All Jobs ( we share the same aspirations?**
Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.
Joining Volvo Group, you will work with some of the world's most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.
Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.
If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.
**Nearest Major Market:** Greensboro
Location:
Greensboro, NC, US, 27409San Leandro, CA, US, 94577Kansas City, MO, US, 64129Los Angeles, CA, US, 92011Sacramento, CA, US, 95826Miami, FL, US, 33126Fresno, CA, US, 93725Bakersfield, CA, US, 93308Joliet, IL, US, 60431Reno, NV, US, 89506French Camp, CA, US, 95231Hagerstown, MD, US, 21742Jacksonville, FL, US, 32219Lewis Center, OH, US, 43035Allentown, PA, US, 18103Elkridge, MD, US, 21075Conley, GA, US, 30288Bolingrook, IL, US, 60440Washington, DC, US, 20007Hayward, CA, US, 94545Charlotte, NC, US, 28269
Position Type: Professional
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
**Role**
The core purpose of the customer support team is to provide resource and support services to customers, throughout the entire life of their Nova Bus fleet. Customer Service Managers are committed to developing and maintaining excellent professional relations with our partners, building long-term relationship with their assigned territory customers, and ensuring their continued satisfaction by providing outstanding, reliable service.
**Responsibilities**
+ Develop relationships with customers
+ Provide technical support for various Nova Bus models
+ Act as liaison with Nova Bus internal teams to resolve customer issues
+ Take an active part in different customers meetings
+ Support the warranty process
+ Analyze warranty to support different strategy to eliminate fleet failure
+ Find viable solutions to ensure customer satisfaction
+ Manage bus delivery acceptance
+ Capacity to track multiple issues at the same time
+ Capacity to track multiple task within the same time and close open issues.
**Education and Experience**
+ High School Diploma
+ 3 to 5 years of relevant experience in mechanical/technical work.
**Knowledge and Skills**
+ Drawing interpretation
+ Independence and being resourceful
+ Excellent interpersonal, communication, management and leadership skills
+ Knowledge of the Microsoft Office suite
+ Travel required
At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company's growth. For this position, the base pay is set at $91,500-$169,900 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.
In addition to a solid package of compensation and benefits, plus you will enjoy:
- Competitive medical, dental and vision insurance.
- Generous paid time off.
- Competitive matching retirement savings plans.
- Working environment where your safety, health and wellbeing come first.
- Focus on professional and personal development through Volvo Group University.
- Programs that make today's challenging reality of combining work and personal life easier.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.
We value your data privacy and therefore do not accept applications via mail.
**Who we are and what we believe in**
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group's leading brands and entities.
Applying to this job offers you the opportunity to join **Volvo Group** . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
**Nova Bus** , part of the Volvo Group, is one of North America's largest providers of sustainable transit solutions. Our team of more than 1,500 employees in three factories (Saint-Eustache and Saint-François-du-Lac in Quebec and Plattsburgh in the New York State) works in partnership with some of the largest public transit companies in Canada and in the USA. Are you looking for a new challenge with social, economic and environmental implications? Do you want to boost your career and make a difference? Help electrify transportation by joining the team!
Job Category: Sales & Services
Organization: Nova Bus
Travel Required: Frequent Travel
Requisition ID: 24064
**View All Jobs ( we share the same aspirations?**
Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.
Joining Volvo Group, you will work with some of the world's most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.
Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.
If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.
**Nearest Major Market:** Greensboro
View Now
1
Customer Service Manager
60440 Bolingbrook, Illinois
Volvo Group
Posted 1 day ago
Job Viewed
Job Description
Customer Service Manager
Location:
Greensboro, NC, US, 27409San Leandro, CA, US, 94577Kansas City, MO, US, 64129Los Angeles, CA, US, 92011Sacramento, CA, US, 95826Miami, FL, US, 33126Fresno, CA, US, 93725Bakersfield, CA, US, 93308Joliet, IL, US, 60431Reno, NV, US, 89506French Camp, CA, US, 95231Hagerstown, MD, US, 21742Jacksonville, FL, US, 32219Lewis Center, OH, US, 43035Allentown, PA, US, 18103Elkridge, MD, US, 21075Conley, GA, US, 30288Bolingrook, IL, US, 60440Washington, DC, US, 20007Hayward, CA, US, 94545Charlotte, NC, US, 28269
Position Type: Professional
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
**Role**
The core purpose of the customer support team is to provide resource and support services to customers, throughout the entire life of their Nova Bus fleet. Customer Service Managers are committed to developing and maintaining excellent professional relations with our partners, building long-term relationship with their assigned territory customers, and ensuring their continued satisfaction by providing outstanding, reliable service.
**Responsibilities**
+ Develop relationships with customers
+ Provide technical support for various Nova Bus models
+ Act as liaison with Nova Bus internal teams to resolve customer issues
+ Take an active part in different customers meetings
+ Support the warranty process
+ Analyze warranty to support different strategy to eliminate fleet failure
+ Find viable solutions to ensure customer satisfaction
+ Manage bus delivery acceptance
+ Capacity to track multiple issues at the same time
+ Capacity to track multiple task within the same time and close open issues.
**Education and Experience**
+ High School Diploma
+ 3 to 5 years of relevant experience in mechanical/technical work.
**Knowledge and Skills**
+ Drawing interpretation
+ Independence and being resourceful
+ Excellent interpersonal, communication, management and leadership skills
+ Knowledge of the Microsoft Office suite
+ Travel required
At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company's growth. For this position, the base pay is set at $91,500-$169,900 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.
In addition to a solid package of compensation and benefits, plus you will enjoy:
- Competitive medical, dental and vision insurance.
- Generous paid time off.
- Competitive matching retirement savings plans.
- Working environment where your safety, health and wellbeing come first.
- Focus on professional and personal development through Volvo Group University.
- Programs that make today's challenging reality of combining work and personal life easier.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.
We value your data privacy and therefore do not accept applications via mail.
**Who we are and what we believe in**
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group's leading brands and entities.
Applying to this job offers you the opportunity to join **Volvo Group** . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
**Nova Bus** , part of the Volvo Group, is one of North America's largest providers of sustainable transit solutions. Our team of more than 1,500 employees in three factories (Saint-Eustache and Saint-François-du-Lac in Quebec and Plattsburgh in the New York State) works in partnership with some of the largest public transit companies in Canada and in the USA. Are you looking for a new challenge with social, economic and environmental implications? Do you want to boost your career and make a difference? Help electrify transportation by joining the team!
Job Category: Sales & Services
Organization: Nova Bus
Travel Required: Frequent Travel
Requisition ID: 24064
**View All Jobs ( we share the same aspirations?**
Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.
Joining Volvo Group, you will work with some of the world's most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.
Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.
If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.
**Nearest Major Market:** Greensboro
Location:
Greensboro, NC, US, 27409San Leandro, CA, US, 94577Kansas City, MO, US, 64129Los Angeles, CA, US, 92011Sacramento, CA, US, 95826Miami, FL, US, 33126Fresno, CA, US, 93725Bakersfield, CA, US, 93308Joliet, IL, US, 60431Reno, NV, US, 89506French Camp, CA, US, 95231Hagerstown, MD, US, 21742Jacksonville, FL, US, 32219Lewis Center, OH, US, 43035Allentown, PA, US, 18103Elkridge, MD, US, 21075Conley, GA, US, 30288Bolingrook, IL, US, 60440Washington, DC, US, 20007Hayward, CA, US, 94545Charlotte, NC, US, 28269
Position Type: Professional
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
**Role**
The core purpose of the customer support team is to provide resource and support services to customers, throughout the entire life of their Nova Bus fleet. Customer Service Managers are committed to developing and maintaining excellent professional relations with our partners, building long-term relationship with their assigned territory customers, and ensuring their continued satisfaction by providing outstanding, reliable service.
**Responsibilities**
+ Develop relationships with customers
+ Provide technical support for various Nova Bus models
+ Act as liaison with Nova Bus internal teams to resolve customer issues
+ Take an active part in different customers meetings
+ Support the warranty process
+ Analyze warranty to support different strategy to eliminate fleet failure
+ Find viable solutions to ensure customer satisfaction
+ Manage bus delivery acceptance
+ Capacity to track multiple issues at the same time
+ Capacity to track multiple task within the same time and close open issues.
**Education and Experience**
+ High School Diploma
+ 3 to 5 years of relevant experience in mechanical/technical work.
**Knowledge and Skills**
+ Drawing interpretation
+ Independence and being resourceful
+ Excellent interpersonal, communication, management and leadership skills
+ Knowledge of the Microsoft Office suite
+ Travel required
At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company's growth. For this position, the base pay is set at $91,500-$169,900 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.
In addition to a solid package of compensation and benefits, plus you will enjoy:
- Competitive medical, dental and vision insurance.
- Generous paid time off.
- Competitive matching retirement savings plans.
- Working environment where your safety, health and wellbeing come first.
- Focus on professional and personal development through Volvo Group University.
- Programs that make today's challenging reality of combining work and personal life easier.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.
We value your data privacy and therefore do not accept applications via mail.
**Who we are and what we believe in**
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group's leading brands and entities.
Applying to this job offers you the opportunity to join **Volvo Group** . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
**Nova Bus** , part of the Volvo Group, is one of North America's largest providers of sustainable transit solutions. Our team of more than 1,500 employees in three factories (Saint-Eustache and Saint-François-du-Lac in Quebec and Plattsburgh in the New York State) works in partnership with some of the largest public transit companies in Canada and in the USA. Are you looking for a new challenge with social, economic and environmental implications? Do you want to boost your career and make a difference? Help electrify transportation by joining the team!
Job Category: Sales & Services
Organization: Nova Bus
Travel Required: Frequent Travel
Requisition ID: 24064
**View All Jobs ( we share the same aspirations?**
Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.
Joining Volvo Group, you will work with some of the world's most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.
Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.
If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.
**Nearest Major Market:** Greensboro
View Now
2
Customer Service Manager
60446 Romeoville, Illinois
BUNZL
Posted 1 day ago
Job Viewed
Job Description
**Description**
The Customer Service Manager is responsible for the day to day management of the Customer Services Department. The CSM will provide leadership and direction to the Customer Service Representatives to ensure that an excellent standard of service is provided to all internal and external customers.
**_This position is an in-office position. The right candidate will work out of our Romeoville, IL location Monday - Friday_**
**_Responsibilities:_**
+ Lead and develop a team of associates to provide world class customer service to a diverse customer base within the foodservice, grocery and food processor distribution industry.
+ Oversee the training and development of Customer Service Supervisors and Representatives to ensure they deliver excellent customer service to internal and external customers.
+ Monitor the overall performance of staff to ensure achievement of key performance metrics and compliance with policies, practices and approved customer service processes.
+ Responsible for escalated customer interaction on customer problems, concerns and complaints.
+ Create processes and complete projects that improve the quality of service delivered to customers while improving efficiency and productivity of the team.
+ Function as liaison between Customer Service and other departments (including Sales, Procurement and Operations) to ensure customer satisfaction and operational excellence.
+ Other duties as assigned
**_Requirements:_**
+ High School diploma or equivalent required, bachelor's degree preferred
+ 5+ years' experience in customer service or relevant business experience is required, preferably in a distribution environment
+ 3 - 5-year previous supervisory experience, preferably in a call center and/or distribution environment
+ Must possess executive level communication skills with proficient PC skills to include Microsoft Office
+ Minimum of 2-3 years' experience in Customer Service Management
+ Solid analytical problem-solving skills
+ Strong planning, organizational and time management skills
+ Team oriented, dependable and a strong leader
+ Must be able to multi-task with the ability to change direction quickly and often
+ AS400 experience is highly preferred
+ Ability to maintain a high level of confidentiality
+ Travel required (overnight once or twice a month on average)
The salary range for this position is $75,000.00 - $5,000.00 and will be determined by experience and geographical area.
**So, what are you waiting for? A new career awaits you with endless opportunities.**
Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of 10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.
_Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company_ _match._
_Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law._
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights ( notice from the Department of Labor.
The Customer Service Manager is responsible for the day to day management of the Customer Services Department. The CSM will provide leadership and direction to the Customer Service Representatives to ensure that an excellent standard of service is provided to all internal and external customers.
**_This position is an in-office position. The right candidate will work out of our Romeoville, IL location Monday - Friday_**
**_Responsibilities:_**
+ Lead and develop a team of associates to provide world class customer service to a diverse customer base within the foodservice, grocery and food processor distribution industry.
+ Oversee the training and development of Customer Service Supervisors and Representatives to ensure they deliver excellent customer service to internal and external customers.
+ Monitor the overall performance of staff to ensure achievement of key performance metrics and compliance with policies, practices and approved customer service processes.
+ Responsible for escalated customer interaction on customer problems, concerns and complaints.
+ Create processes and complete projects that improve the quality of service delivered to customers while improving efficiency and productivity of the team.
+ Function as liaison between Customer Service and other departments (including Sales, Procurement and Operations) to ensure customer satisfaction and operational excellence.
+ Other duties as assigned
**_Requirements:_**
+ High School diploma or equivalent required, bachelor's degree preferred
+ 5+ years' experience in customer service or relevant business experience is required, preferably in a distribution environment
+ 3 - 5-year previous supervisory experience, preferably in a call center and/or distribution environment
+ Must possess executive level communication skills with proficient PC skills to include Microsoft Office
+ Minimum of 2-3 years' experience in Customer Service Management
+ Solid analytical problem-solving skills
+ Strong planning, organizational and time management skills
+ Team oriented, dependable and a strong leader
+ Must be able to multi-task with the ability to change direction quickly and often
+ AS400 experience is highly preferred
+ Ability to maintain a high level of confidentiality
+ Travel required (overnight once or twice a month on average)
The salary range for this position is $75,000.00 - $5,000.00 and will be determined by experience and geographical area.
**So, what are you waiting for? A new career awaits you with endless opportunities.**
Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of 10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.
_Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company_ _match._
_Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law._
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights ( notice from the Department of Labor.
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3
Customer Service - Self Storage Manager
60467 Orland Park, Illinois
Public Storage
Posted 1 day ago
Job Viewed
Job Description
**Company Description**
**Public Storage** is the self-storage industry leader and we are **Hiring Now** !
**Earn $17.00** **Per Hour**
**Our Benefits**
Total Rewards package available to our team:
+ We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends 'til 5pm)
+ Employees become eligible for Full-time Benefits by working an average of 20+ hours - Benefits include:
+ Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
+ Company paid life, accidental death insurance, and exclusive vendor discounts
+ Mileage reimbursement is provided when traveling between properties or other work-related tasks
+ On-site company housing is available to employees at many of our locations (performance and tenure required for eligibility)
+ Our Property Managers have the opportunity to earn performance-based bonuses!
**Job Description**
+ Our Property Managers get to work independently at multiple locations; spending time both inside and outside
+ We assess customer storage needs and make suggestions, including selling packing and moving supplies
+ Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
+ Auditing cash drawers and making bank deposits are part of the daily business
+ We help keep our customers current with payments and make reminder and collection calls when required
**Physical Requirements:**
+ Ability to transport lift/move items weighing up to 35 pounds
+ Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
+ Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
**Qualifications**
+ **Experience** : Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.
+ **Transportation** : Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)
**Additional Information**
**More about Us!**
**Public Storage** was recognized as **A Great Place to Work** by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for **Work Culture** , and in the Top 10% for **Diversity and Inclusion** .
**Apply Now** for an opportunity to join Public Storage and be a part of the self-storage industry's #1 team!
We are united under one common goal - creating a diverse and inclusive environment where all employees feel valued, included, and excited to be part of a best-in-class team. With over 5,000 team members from all different races, backgrounds, and life experiences, we celebrate inclusion and value the diversity each person brings to Public Storage. We believe our commitment to diversity and inclusion makes us a stronger Company and instills a sense of pride across our teams and the customers we serve.
**Public Storage** is the self-storage industry leader and we are **Hiring Now** !
**Earn $17.00** **Per Hour**
**Our Benefits**
Total Rewards package available to our team:
+ We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends 'til 5pm)
+ Employees become eligible for Full-time Benefits by working an average of 20+ hours - Benefits include:
+ Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
+ Company paid life, accidental death insurance, and exclusive vendor discounts
+ Mileage reimbursement is provided when traveling between properties or other work-related tasks
+ On-site company housing is available to employees at many of our locations (performance and tenure required for eligibility)
+ Our Property Managers have the opportunity to earn performance-based bonuses!
**Job Description**
+ Our Property Managers get to work independently at multiple locations; spending time both inside and outside
+ We assess customer storage needs and make suggestions, including selling packing and moving supplies
+ Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
+ Auditing cash drawers and making bank deposits are part of the daily business
+ We help keep our customers current with payments and make reminder and collection calls when required
**Physical Requirements:**
+ Ability to transport lift/move items weighing up to 35 pounds
+ Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
+ Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
**Qualifications**
+ **Experience** : Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.
+ **Transportation** : Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)
**Additional Information**
**More about Us!**
**Public Storage** was recognized as **A Great Place to Work** by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for **Work Culture** , and in the Top 10% for **Diversity and Inclusion** .
**Apply Now** for an opportunity to join Public Storage and be a part of the self-storage industry's #1 team!
We are united under one common goal - creating a diverse and inclusive environment where all employees feel valued, included, and excited to be part of a best-in-class team. With over 5,000 team members from all different races, backgrounds, and life experiences, we celebrate inclusion and value the diversity each person brings to Public Storage. We believe our commitment to diversity and inclusion makes us a stronger Company and instills a sense of pride across our teams and the customers we serve.
View Now
4
Customer Service
60540 Aurora, Illinois
Adecco US, Inc.
Posted 1 day ago
Job Viewed
Job Description
Adecco is currently assisting a local client recruiting for Customer Service jobs in Naperville, IL. These Customer Service Jobs are long term opportunities, with starting pay rates of $17.00-$5.00, plus overtime as needed! For instant consideration for these Customer Service Jobs, Apply Now!
**Shift:** Monday-Friday, 9:00AM-5:00PM (Might Change based on business needs)
**Pay:** 17.00- 25.00 an hour based on experience.
Customer Service Jobs require candidates to:
+ Maintain a positive, empathetic and professional attitude toward customers at all times.
+ Resolve customer issues in a timely and consistent manner
+ Answer incoming phone calls, respond to emails and Online Chat
+ Process orders and payments
+ Input warranty records in Warranty Database
+ Manage time and productivity to meet daily individual and team targets
+ Communication with other departments to address any cross-departmental issues
Candidates must meet the following requirements to be considered for Customer Service jobs:
+ High School Diploma or higher
+ Excellent verbal & writing skills
+ Excellent comprehension skills
+ Efficient computer skills
+ Ability to work in a fast-paced environment
+ Ability to maintain positive and calm attitude
The starting pay rate for Customer Service Jobs is 17.00- 25.00 an hour, plus overtime as needed.
Click on apply now for instant consideration for these Customer Service Jobs in Naperville, IL!
**Pay Details:** 17.00 to 25.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
+ The California Fair Chance Act
+ Los Angeles City Fair Chance Ordinance
+ Los Angeles County Fair Chance Ordinance for Employers
+ San Francisco Fair Chance Ordinance
**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
**Shift:** Monday-Friday, 9:00AM-5:00PM (Might Change based on business needs)
**Pay:** 17.00- 25.00 an hour based on experience.
Customer Service Jobs require candidates to:
+ Maintain a positive, empathetic and professional attitude toward customers at all times.
+ Resolve customer issues in a timely and consistent manner
+ Answer incoming phone calls, respond to emails and Online Chat
+ Process orders and payments
+ Input warranty records in Warranty Database
+ Manage time and productivity to meet daily individual and team targets
+ Communication with other departments to address any cross-departmental issues
Candidates must meet the following requirements to be considered for Customer Service jobs:
+ High School Diploma or higher
+ Excellent verbal & writing skills
+ Excellent comprehension skills
+ Efficient computer skills
+ Ability to work in a fast-paced environment
+ Ability to maintain positive and calm attitude
The starting pay rate for Customer Service Jobs is 17.00- 25.00 an hour, plus overtime as needed.
Click on apply now for instant consideration for these Customer Service Jobs in Naperville, IL!
**Pay Details:** 17.00 to 25.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
+ The California Fair Chance Act
+ Los Angeles City Fair Chance Ordinance
+ Los Angeles County Fair Chance Ordinance for Employers
+ San Francisco Fair Chance Ordinance
**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
View Now
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