188 Customer Service Manager jobs in Chicago
Customer Service Manager
Posted today
Job Viewed
Job Description
Universal Beauty Products, Inc. has been dedicated to making the world's finest, high quality products in the beauty and personal care industry. Our customers, both large and small, are based in countries all over the world, and as a company, we pride ourselves on our commitment to producing innovative and performance driven products. We are under new management and growing, so now is a great time to join our team. Please note this is a on-site position.
In addition to competitive pay and benefits, we provide a safe and inclusive work environment that appreciates diversity, promotes development and allows our associates to be their authentic selves.
This position will oversee and ensure timely, accurate completion of customer service and order processing duties
Job Responsibilities:
- Oversee key daily Customer Service tasks including order entry, order delivery and invoicing.
- Hire team members, train/develop them, and evaluate performance
- Builds strong and cohesive relationships, promotes teamwork, and resolves conflict among customer service staff
- Develops systems and procedures which maximize employee productivity and efficiency while delivering excellent customer service to internal and external customers
- Escalation resource for customer complaint and order issue investigations and resolutions
- Ensure consistent and timely availability of requested daily activity/sales reports
- Monitor and review team performance metrics to ensure consistent task execution
- Continually upgrades leadership and management skills through self-education, company sponsored training and other available resources
- Develops and maintains thorough knowledge of EDI portals and other order processing/handling tools. and acts as a main resource for customer service staff
- Remains knowledgeable and up-to-date on product changes and developments
- Continually builds good customer relations
Requirements:
- Strong written and verbal communication skills (English)
- Solid work ethic, ability to multi-task,
- Ability to provide constructive and disciplinary feedback to team members
- Approachable, pleasant, and focused attitude. Results-oriented professional who respects and values team members
- Proficiency with Microsoft Office, SAP, and EDI processes and portal tools
Qualifications
- Bachelor's degree or equivalent experience a plus
- 3-5 years' of customer service management experience
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
Customer Service Manager, Airport Customer Care
Posted 1 day ago
Job Viewed
Job Description
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
**Why you'll love this job**
+ American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
+ CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
+ Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
+ CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
+ This job is a member of the Airports Team within the Customer Experience Division.
+ The pay range for this role is $50,000 to $84,000, taking into account the qualifications and experience of the selected candidate.
**What you'll do**
_As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations._
+ Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
+ Be a safety advocate: Look for safety concerns and address them as needed
+ Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
+ Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
+ Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
+ Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
+ Promote effective communication among departments to engage our team to work together to achieve common goals.
+ Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
+ Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty
+ Manage escalated service issues and be visible to your team members when problems arise
+ Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
+ Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders
**All you'll need for success**
**Minimum Qualifications- Education & Prior Job Experience**
+ High School diploma or GED equivalency
**Preferred Qualifications- Education & Prior Job Experience**
+ Previous airport customer service experience
+ 2 years experience leading others
+ Knowledge of company policies and procedures and functional automation applications
**Skills, Licenses & Certifications**
+ Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
+ Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
+ Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
+ Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
+ Strong decision-making skills
+ Ability to work independently as well as collaboratively
+ Ability to work under demanding operational conditions
+ Ability to prioritize and execute with a sense of urgency and preciseness
+ Ability to use sound business judgment to resolve issues with internal and external customers
+ Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
+ Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
+ Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
+ Ability to work extra hours when there are operational needs
+ Ability to work rotating shifts including weekends, holidays and days-off
**What you'll get**
Feel free to take advantage of all that American Airlines has to offer:
+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
+ Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
+ Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
**Feel free to be yourself at American**
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.
Customer Service Manager (Glendale Heights)
Posted 1 day ago
Job Viewed
Job Description
Universal Beauty Products, Inc. has been dedicated to making the world's finest, high quality products in the beauty and personal care industry. Our customers, both large and small, are based in countries all over the world, and as a company, we pride ourselves on our commitment to producing innovative and performance driven products. We are under new management and growing, so now is a great time to join our team. Please note this is a on-site position.
In addition to competitive pay and benefits, we provide a safe and inclusive work environment that appreciates diversity, promotes development and allows our associates to be their authentic selves.
This position will oversee and ensure timely, accurate completion of customer service and order processing duties
Job Responsibilities:
- Oversee key daily Customer Service tasks including order entry, order delivery and invoicing.
- Hire team members, train/develop them, and evaluate performance
- Builds strong and cohesive relationships, promotes teamwork, and resolves conflict among customer service staff
- Develops systems and procedures which maximize employee productivity and efficiency while delivering excellent customer service to internal and external customers
- Escalation resource for customer complaint and order issue investigations and resolutions
- Ensure consistent and timely availability of requested daily activity/sales reports
- Monitor and review team performance metrics to ensure consistent task execution
- Continually upgrades leadership and management skills through self-education, company sponsored training and other available resources
- Develops and maintains thorough knowledge of EDI portals and other order processing/handling tools. and acts as a main resource for customer service staff
- Remains knowledgeable and up-to-date on product changes and developments
- Continually builds good customer relations
Requirements:
- Strong written and verbal communication skills (English)
- Solid work ethic, ability to multi-task,
- Ability to provide constructive and disciplinary feedback to team members
- Approachable, pleasant, and focused attitude. Results-oriented professional who respects and values team members
- Proficiency with Microsoft Office, SAP, and EDI processes and portal tools
Qualifications
- Bachelor's degree or equivalent experience a plus
- 3-5 years' of customer service management experience
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
Customer Service Manager (Glendale Heights)
Posted today
Job Viewed
Job Description
Universal Beauty Products, Inc. has been dedicated to making the world's finest, high quality products in the beauty and personal care industry. Our customers, both large and small, are based in countries all over the world, and as a company, we pride ourselves on our commitment to producing innovative and performance driven products. We are under new management and growing, so now is a great time to join our team. Please note this is a on-site position.
In addition to competitive pay and benefits, we provide a safe and inclusive work environment that appreciates diversity, promotes development and allows our associates to be their authentic selves.
This position will oversee and ensure timely, accurate completion of customer service and order processing duties
Job Responsibilities:
- Oversee key daily Customer Service tasks including order entry, order delivery and invoicing.
- Hire team members, train/develop them, and evaluate performance
- Builds strong and cohesive relationships, promotes teamwork, and resolves conflict among customer service staff
- Develops systems and procedures which maximize employee productivity and efficiency while delivering excellent customer service to internal and external customers
- Escalation resource for customer complaint and order issue investigations and resolutions
- Ensure consistent and timely availability of requested daily activity/sales reports
- Monitor and review team performance metrics to ensure consistent task execution
- Continually upgrades leadership and management skills through self-education, company sponsored training and other available resources
- Develops and maintains thorough knowledge of EDI portals and other order processing/handling tools. and acts as a main resource for customer service staff
- Remains knowledgeable and up-to-date on product changes and developments
- Continually builds good customer relations
Requirements:
- Strong written and verbal communication skills (English)
- Solid work ethic, ability to multi-task,
- Ability to provide constructive and disciplinary feedback to team members
- Approachable, pleasant, and focused attitude. Results-oriented professional who respects and values team members
- Proficiency with Microsoft Office, SAP, and EDI processes and portal tools
Qualifications
- Bachelor's degree or equivalent experience a plus
- 3-5 years' of customer service management experience
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
CUSTOMER SERVICE MANAGER (ROUTE&CLIENT MANAGEMENT) - BLOOMINGDALE, IL
Posted 4 days ago
Job Viewed
Job Description
**Salary: $60,000 - $68,000 / year**
**Other Forms of Compensation:** **Yearly Bonus Incentive**
**_Growth. Opportunity. Excellence._**
**_Canteen_** brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen's solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our _growth._ Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we'll supply the _opportunity_ and innovation. Together, we'll continue to transform our industry.
**_Come grow with us. We are Canteen._**
**Job Summary**
**Key Responsibilities:**
+ Responsible for site visits and client retention
+ Assist branches with grand openings
+ Ensure we are compliant with local and national account standards; review corporate compliance reporting
+ Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc)
+ Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)
+ Coordinate efforts to improve the customer retention and client experience at the point of sale
+ Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue
+ Drive compliance to merchandising standards
+ Assess performance by location through audit reports (Quarterly District Evaluations)
+ Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.
**Preferred Qualifications:**
+ A Bachelor's degree is preferred; two year College degree or the equivalent combination of education and experience is acceptable
+ 3 years driving experience required.
+ Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record.
+ Preferred 1-2 years' experience in a customer service position, or a minimum of 1 year of related experience.
+ Route management, retail and merchandising experience is preferred
+ Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.).
+ Food&beverage experience
+ Excellent communication skills required
+ Must be able to travel to client sites
+ Must be passionate about providing world class service to our clients and customers
+ Must be able to lift 50 lbs. on a consistent basis.
**Apply to Canteen today!**
_Canteen is a member of Compass Group USA_
**Click here to Learn More about the Compass Story ( Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.**
**Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.**
Applications are accepted on an ongoing basis.
Canteen maintains a drug-free workplace.
**Associates at Canteen** **are offered many fantastic benefits.**
+ Medical
+ Dental
+ Vision
+ Life Insurance/ AD
+ Disability Insurance
+ Retirement Plan
+ Paid Time Off
+ Holiday Time Off (varies by site/state)
+ Associate Shopping Program
+ Health and Wellness Programs
+ Discount Marketplace
+ Identity Theft Protection
+ Pet Insurance
+ Commuter Benefits
+ Employee Assistance Program
+ Flexible Spending Accounts (FSAs)
+ Paid Parental Leave
+ Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here ( for paid time off benefits information.
**Req ID:** ** **
Canteen
Leticia Pinon
Client Services Coordinator
Posted 3 days ago
Job Viewed
Job Description
This position qualifies for bonus.DEP is looking for a motivated, experienced, full-time, team-oriented Account Executive ( Client Services Coordinator) with exceptional written and verbal communication skills and strong analytical abilities. Experience in the automotive industry is a plus!Responsibilities:Maintaining and building client relationshipsProvide professional support to enhance the customers' experienceTrain/Educate clients on Dealer eProcess productsStaying on top of industry trendsConduct dealer trainingWork closely with various departments to ensure dealer satisfactionRemain in frequent contact with the clients in your responsibility to understand their needsRequired Skills:Excellent presentation, communication, and customer service skillsMust be organized, detail-oriented, and punctualAbility to manage multiple accounts The ability to remain cool under pressureProficiency with Microsoft Office Suite and Google SuiteEmployee Benefits (after waiting period):Medical, Dental, Vision401K with company match 10 Paid Holidays PTO and Vacation time offPaid Paternal LeaveDEP'S TOP 5:Great benefitsCollaborative company cultureNumerous areas for growthEngaging work environmentIn-person company/team events
Client Services Representative
Posted 4 days ago
Job Viewed
Job Description
Carriage Animal Hospital is seeking passionate and dependable individuals who are interested in client and patient services to add to our growing practice! The primary job for a client service Representative is to exceed clients expectations for out Client Service, Representative, Patient Services, Hospital, Client, Retail
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Client Services Associate
Posted 4 days ago
Job Viewed
Job Description
Join our Client Services Team as the friendly, detail-driven powerhouse who keeps advisors and clients connected and supported. If you thrive on juggling tasks, delivering exceptional service, and making a lasting impression in a dynamic financial services setting, this role is made for you.
Responsibilities- Provides first line of contact with clients and prospects with a professional approach.
- Troubleshoots problems, schedules, and organizes meetings; serves as a liaison between Advisors and Clients as needed.
- Meets routine client needs in a timely manner and understands Savants unique philosophies.
- Manages client informationprepares client reports, submits and follows up on necessary paperwork, regularly updates Salesforce.
- Utilizes technology to perform a variety of tasks including populating and maintaining Salesforce information regarding clients and documents all client interactions.
- Supports account opening process for prospects and clients in a seamless way.
- Knowledgeable of various custodial relationships and able to navigate complexities in a simple way working with clients.
- Facilitates completion of all client applications and transfer documents.
- Proofreads reports, documentation, and electronic data for errors.
- Assembles materials for client meetings and prepares for upcoming meetings including reports and confirming next-day appointments.
- Utilizes Salesforce to complete client and internal requests; answers and directs incoming telephone calls; greets visitors; maintains office cleanliness.
- Assists in coordinating RSVPs, planning, and set-up for events in area; serves as back up to others within Client Services as needed.
- Maintains a team-focused approach by assisting and filling in for others as requested.
- Bachelors or Associates Degree from accredited college or university preferred
- Minimum 2+ years of proven success in a client services/administrative support function in financial services, banking, or insurance
- Proficiency in Word, Excel, PowerPoint, Outlook, and CRM software
- Critical thinking, organized, detail-oriented, and able to multitask
- Client-first attitude
- Effective written and verbal communication skills
- Position requires a high level of confidentiality
- Team player, collaborative, able to work with and through others
- Our Vision: Transform personal and financial dreams into goals and goals into reality.
- Our Mission: To build one million ideal futures for our clients, our team, and the communities we serve.
- We are a team with distinct backgrounds and diverse views.
- We believe in collaboration, innovation, excellence, doing whats right, and helping our team to provide world-class service.
- Our culture is defined by our values of excellence, integrity, lifelong learning, respect, growth, and servant leadership. We are dedicated to living these values through our daily interactions with each other, our clients, and our communities.
- Benefit Eligibility on Day One: immediate access to a robust benefits package starting on your first day of employment.
- Choice of Medical Plans: Select from two medical plans tailored to fit your needs; Health Savings Account (HSA) or Flexible Spending Account (FSA).
- Flexible Dental Coverage; Vision Insurance; Company-Paid Life & AD&D Insurance; Company-Paid Disability Coverage.
- 401(k) with Company Match; Generous Paid Time Off; at least 11 paid holidays each year; Savantiversary day; Summer Hours.
- Additional Leave and Time Off Benefits; Dress for Your Day; Employee Recognition; Employee Assistance Program; Exclusive Discounts; Wellness Reimbursements; Other Perks.
Note: All applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
We are not accepting unsolicited resumes from agencies and/or search firms for this job posting.
Savant Capital LLC is an Equal Opportunity Employer.
Job Details- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
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Client Services Partner
Posted 1 day ago
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Job Description
Join to apply for the Client Services Partner role at AHEAD
2 days ago Be among the first 25 applicants
Join to apply for the Client Services Partner role at AHEAD
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AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
The AHEAD Client Services Partner works directly with assigned clients to help them define their objectives and cases for change in their digital transformation journeys, maximizing the value from their investments in technology solutions. Client Services Partners represent all AHEAD's service capabilities and have the primary responsibility to develop and execute on a strategic direction for each client, providing advanced solutions and driving sales in partnership with the sales organization.
This role is key to identifying and driving strategic services sales opportunities together with the Client Director (CD); while the CD holds the overall accountability and the commercial ownership of the client, the Client Services Partner holds the content ownership of the opportunity pursuit and serves as an orchestrator of both the end-to-end value proposition as well as all teams and resources involved in the opportunity pursuit.
You will succeed at AHEAD if you are fearless, resourceful, collaborative, and bring to the table an expertise in client relations, deep industry knowledge and a passion for strategic growth, in order to drive results while building strong, productive relationships with your clients, your partners, your company, and your team
Roles And Responsibilities
- ACCOUNT MANAGEMENT 40%
- CLIENT/RELATIONSHIP MANAGEMENT 25%
- PORTFOLIO MANAGEMENT 20%
- DEVELOPING SOLUTIONS 15%
- Grow and maintain AHEADs services engagement within assigned clients
- Build and leverage relationships with all internal and external stakeholders that ensure client satisfaction and translate to sales
- Serve as the clients trusted advisor and main point of contact for client stakeholders
- Develop account strategies that align with client priorities and emphasize services that can improve business outcomes and meet revenue targets
- Understand client organization initiatives and strategy and identify opportunities to stitch AHEADs capabilities to address challenges and initiatives
- Partner and orchestrate pursuit teams to identify, qualify, and close/book deals that deliver strategic value to clients
- Manage internal business development activities through available sales tools, processes, and AHEADs broad set of solution expertise
- Collaborate with other technology consulting leaders, account management, and business development
- Partner and/or provide oversight of services engagements sold to clients
- Monitor and maintain client satisfaction, resolving client concerns efficiently
- Stay current with industry and domain best practices
- Collaborate internally to grow and develop offerings to meet trending client needs and demands
- On a regular basis, engage with assigned clients to explore incremental business benefits from further engagement with AHEAD
- Ability to consult with the client to review IT usage, services, technology, and department-specific projects to identify, forecast, and develop IT needs.
- Ability to scope consulting and technical professional services, and to prepare and present proposals for consulting and professional services engagements.
- Ability to gain an in-depth understanding of the clients business needs and challenges, and the ability to offer proactive solutions
- Demonstrated problem solving and time-sensitive decision-making
- Natural entrepreneurial and commercial sense
- Team player and collaboration, working with a diverse range of practices, solution and account teams, and teams within assigned clients to drive business outcomes and value for clients and AHEAD
- 10+ years experience in Information Technology including project management and business analysis
- 5+ years experience directly managing or leading teams with technical resources.
- Experience with structuring, negotiating, and closing big, complex deals
- Experience building strategic working relationships with client leadership and peers internally
- Technology Consulting at a top-tier firm, or at a boutique IT firm with a proven record of successfully managing and growing (selling) a significant book of services business.
- Strong background in sales and account management tied to a book of business (revenue) of $5-10MM+
- Experience delivering complex technology solutions including effective program/project management
- The ideal candidate will have direct operational experience managing IT Infrastructure organizations with responsibility for managing budgets as well as project execution.
- Ideal candidate will have consulting experience with consulting at a large consulting firm, and a track record for selling professional services engagements and Managed Services to government clients.
- Experience engaging at the senior executive level on major services initiatives, and the ability to lead the execution teams for those initiatives.
- Knowledge and experience in leading IT projects in a variety of different technology spheres including Data Center Operations, Cloud Computing, End User Compute / VDI, Application Development / DevOps, Data Analytics, SecOps/InfoSec, ESM, monitoring, Enterprise Service Desk, Networking / SDWAN, virtualization, containerization
- Bachelors Degree (required)
- Bachelors degree in Computer Science; Masters in Business Administrator (preferred)
Why AHEAD
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
USA Employment Benefits Include
- Medical, Dental, and Vision Insurance
- 401(k)
- Paid company holidays
- Paid time off
- Paid parental and caregiver leave
- Plus more! See benefits for additional details.
- Seniority level Director
- Employment type Full-time
- Job function Other
- Industries IT Services and IT Consulting
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