402 Customer Service Manager jobs in Crystal Lake

Customer Service Manager – Hoffman Estates, IL

$80,000 – $90,000 Annually

For more than 80 years, our company has been a trusted provider of medical equipment, proudly serving patients and families throughout the region. Headquarters in Hoffman Estates, we have built a reputation for delivering reliable products, compassionate support, and exceptional customer care. From CPAP machines and oxygen equipment to other essential supplies, we are committed to making life easier and healthier for the people who depend on us.

As we continue to grow, we are looking for a Customer Service Manager to oversee our patient support team and ensure smooth communication from the first call to delivery and beyond. This individual will play a key role in maintaining the high level of service our customers have come to expect, while also improving systems, supporting our staff, and creating an outstanding experience for every client.

Responsibilities:

• Lead, coach, and mentor a team of customer service representatives.
• Oversee daily office operations including scheduling and coordinating equipment deliveries and service appointments.
• Respond to customer inquiries and resolve issues with professionalism, empathy, and care.
• Troubleshoot equipment and service-related issues, working with technical staff when needed.
• Collaborate with delivery staff, technicians, and other teams to ensure smooth communication and service delivery.
• Develop training programs and set service standards for team members.
• Monitor performance metrics, call logs, and customer satisfaction feedback.
• Handle escalated concerns and ensure timely resolution.
• Prepare reports on team performance and customer experience.
• Identify opportunities to improve processes, streamline workflows, and strengthen customer relationships.

Qualifications:

• Minimum of 2 years of management or supervisory experience.
• Strong leadership skills with the ability to train and motivate a team.
• Excellent communication, organizational, and problem-solving abilities.
• Experience troubleshooting equipment or coordinating technical support is a plus.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office Suite and Salesforce.

*Corporate Resources has been hired by our client to recruit for this open position and any/all other positions as requested and posted.

**Company Description**
**Public Storage** is the self-storage industry leader and we are **Hiring Now** !
**Earn $17.00** **Per Hour**
**Our Benefits**
Total Rewards package available to our team:
+ We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends 'til 5pm)
+ Employees become eligible for Full-time Benefits by working an average of 20+ hours - Benefits include:
+ Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
+ Company paid life, accidental death insurance, and exclusive vendor discounts
+ Mileage reimbursement is provided when traveling between properties or other work-related tasks
+ On-site company housing is available to employees at many of our locations (performance and tenure required for eligibility)
+ Our Property Managers have the opportunity to earn performance-based bonuses!
**Job Description**
+ Our Property Managers get to work independently at multiple locations; spending time both inside and outside
+ We assess customer storage needs and make suggestions, including selling packing and moving supplies
+ Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
+ Auditing cash drawers and making bank deposits are part of the daily business
+ We help keep our customers current with payments and make reminder and collection calls when required
**Physical Requirements:**
+ Ability to transport lift/move items weighing up to 35 pounds
+ Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
+ Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
**Qualifications**
+ **Experience** : Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.
+ **Transportation** : Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)
**Additional Information**
**More about Us!**
**Public Storage** was recognized as **A Great Place to Work** by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for **Work Culture** , and in the Top 10% for **Diversity and Inclusion** .
**Apply Now** for an opportunity to join Public Storage and be a part of the self-storage industry's #1 team!
We are united under one common goal - creating a diverse and inclusive environment where all employees feel valued, included, and excited to be part of a best-in-class team. With over 5,000 team members from all different races, backgrounds, and life experiences, we celebrate inclusion and value the diversity each person brings to Public Storage. We believe our commitment to diversity and inclusion makes us a stronger Company and instills a sense of pride across our teams and the customers we serve.

**Company Description**
**Public Storage** is the self-storage industry leader and we are **Hiring Now** !
**Earn $17.00** **Per Hour**
**Our Benefits**
Total Rewards package available to our team:
+ We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends 'til 5pm)
+ Employees become eligible for Full-time Benefits by working an average of 20+ hours - Benefits include:
+ Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
+ Company paid life, accidental death insurance, and exclusive vendor discounts
+ Mileage reimbursement is provided when traveling between properties or other work-related tasks
+ On-site company housing is available to employees at many of our locations (performance and tenure required for eligibility)
+ Our Property Managers have the opportunity to earn performance-based bonuses!
**Job Description**
+ Our Property Managers get to work independently at multiple locations; spending time both inside and outside
+ We assess customer storage needs and make suggestions, including selling packing and moving supplies
+ Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
+ Auditing cash drawers and making bank deposits are part of the daily business
+ We help keep our customers current with payments and make reminder and collection calls when required
**Physical Requirements:**
+ Ability to transport lift/move items weighing up to 35 pounds
+ Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
+ Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
**Qualifications**
+ **Experience** : Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.
+ **Transportation** : Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)
**Additional Information**
**More about Us!**
**Public Storage** was recognized as **A Great Place to Work** by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for **Work Culture** , and in the Top 10% for **Diversity and Inclusion** .
**Apply Now** for an opportunity to join Public Storage and be a part of the self-storage industry's #1 team!
REFD0125
We are united under one common goal - creating a diverse and inclusive environment where all employees feel valued, included, and excited to be part of a best-in-class team. With over 5,000 team members from all different races, backgrounds, and life experiences, we celebrate inclusion and value the diversity each person brings to Public Storage. We believe our commitment to diversity and inclusion makes us a stronger Company and instills a sense of pride across our teams and the customers we serve.

Company Description
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas - immunology, oncology, neuroscience, and eye care - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok ( .
Job Description
Manager, Customer Service
The Manager of Customer Service leads and manages the Customer Service team, ensuring the delivery of high-quality support and services to AbbVie's Customers, including physicians, retailers, and wholesalers.
Responsible for the planning, implementation, and execution of all Customer Service strategies, supporting U.S. Pharma and OTC (Over The Counter) businesses through various distribution channels.
Ensure that our Customer Service team excels in representing AbbVie to our customers by providing comprehensive training and maintaining high standards of personnel qualifications and team collaboration.
Responsible for maintaining KPI goals related to service levels including but not limited to order management & fulfilment, product returns, call monitoring, and work force management.
Ensure compliance with financial policies and government regulations including Sarbanes-Oxley (SOX), FDA, and DEA.
Uphold AbbVie's culture and actively support an inclusive workspace that values every team member and promotes collaboration, diversity, and excellence within Customer Service.
Major Responsibilities:
-Develop and implement Customer Service, Commercial and Supply Chain business strategies, services, processes, and procedures to ensure seamless customer and patient experience.
-Leverage strong business acumen to make informed decisions, optimize processes, and drive strategic initiatives that enhance customer satisfaction and operational efficiency.
-Oversees Order to Cash processes, including efficient and timely order management and allocation. Streamline workflows, minimizing disruptions, and maintaining high service levels to meet revenue targets.
-Lead and facilitate meetings and projects across all levels of the Commercial, Trade and Supply Chain departments.
-Research, identify, and implement business solutions and technologies that address evolving customer expectations.
-Oversee the returns process ensuring efficient handling and resolution of returned goods, including Standard Returns and Recalls. Managing the relationship with the returns processing vendor, ensuring compliance with agreements, and optimizing the returns workflow, including the development and continuity of current and future Master Service Agreements (MSA) and Statement of Work (SOW).
-Oversees all aspects of people management, including implementing recognition programs, ensuring accurate compensation, creating and monitoring succession and development plans, coaching and mentoring, setting goals and conducting annual performance-based merit reviews. Additionally, must be able to identify, develop, and retain talent.
-Responsible CS Operations Analytics for collaboration of AbbVie SharePoint and operations including Customer Service KPI, Metrics, metrics, Product Availability Report, ad-hoc reporting requirements. and task assignment scheduling. Monitor and evaluate actual monthly performance results to Customer Operations leadership and presenting in the global business review process.
-Demonstrates advanced analytical thinking and problem-solving abilities. Has the capacity to analyze high-complexity problems, synthesize information from various sources, and develop creative and optimal solutions. Recognizes the vital role of customer service.
-Champion financial initiatives, review and recommend continuous improvement projects, support change requests. Act as a change agent to drive the reduction of order/return touches and enhance operational efficiencies.
-Foster culture of inclusivity, actively listen to team members, drive continuous improvements, and maintain a healthy and positive workplace environment.
#LI-AL1
Qualifications
-BS/BA degree in related fields (Finance, Supply Chain, Business) or proven equivalent Customer Service Experience.
-5 years of proven supervisory experience in a Customer Service environment or a related area that has customer contact experience. Pharmaceutical or related healthcare experience preferred.
-Proven knowledge of Order to Cash business systems and process. Knowledge of cGXP, FDA, DEA, SOX and other regulatory requirements highly preferred.
-Proven written and verbal communication skills required.
-Understanding and knowledge of SAP and ERP systems; analytical approach and ability to trouble shoot.
Key Stakeholders (optional):
Distribution and Logistics, Product Brand, Commercial & Trade, Marketing, BTS, BSA, EDI, OTC, Master Data (Customer Master and Material Master).
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
+ The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
+ We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
+ This job is eligible to participate in our short-term incentive programs.
+ This job is eligible to participate in our long-term incentive programs
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
$106,500 - $202,500