196 Customer Service Manager jobs in Gaithersburg

RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.

The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.

At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.

Client Services Associates play an integral role in providing luxury service and assessing the needs of our clients. This is the ideal role for an innovator with a sense of personal style, polished appearance, refined taste and a discerning eye for luxury.

YOUR RESPONSIBILITIES

• Live Our Vision, Values and Beliefs every day
• Greet and welcome RH Clients and assist with any questions or concerns
• Assist in connecting clients with the right Associates based on their purchase needs
• Assist and communicate with clients in the Gallery, over the phone and through email
• Provide an elevated level of client services support to Gallery Partners to resolve client concerns
• Become well-versed on RH product and offerings
• Create a luxury service experience in every interaction
• Exhibit broad understanding of the organization

OUR REQUIREMENTS

• Customer service experience within a design firm, high-end furniture showroom, or luxury retail setting preferred
• Ability to recognize and respond to multiple priorities
• Strong organizational and time management skills
• Strong verbal and written communication skills
• Commitment to quality, detail focused on all levels
• People and relationship-driven
• Commitment to quality, detail-focused on all levels
• Proficiency with Mac Operating System, IOS devices, Microsoft Office and Google Applications
  

OUR PHYSICAL REQUIREMENTS

• Ability to lift and mobilize small to medium items up to 30 lbs. while utilizing appropriate equipment and techniques
• Ability to maneuver effectively around gallery floor, stock room and office
• Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and climbing

Make your next move an expert one.

At Colliers it's not our success that sets us apart, it's how we achieve it. Our people are passionate, take ownership and always do what's right for our clients, people and communities.

Why Colliers?

Our enterprising environment needs your expertise to facilitate Colliers' continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career.

*This position is an Onsite role based out of our Tysons Corner, VA office*

About you

You are an experienced professional looking to take the next step of your career in commercial real estate! Your background includes delivering exceptional brokerage support to internal and external clients. In this position, you will be supporting marketing, operational duties, and transactional management with a high level of business acumen and entrepreneurial spirit which means YOU will be an integral part of the team's success.

In this role, you will

• Create/format proposals and presentations collaborating with Colliers Marketing to help curate team marketing collateral
• Create and send eblasts, create market surveys and tour books, process executed lease/amendment paperwork, collect pertinent documentation for all deal related marketing efforts
• Help oversee the team's transactions, tracking critical dates and regularly updating clients and colleagues
• Maintain company/broker databases to track prospects and business opportunities
• Handle deal entry for all accounts payable billings for brokers/brokerage teams
• Assist with office related tasks as needed and assigned by Regional Operations Manager
• Complete administrative tasks such as expense reports, scheduling tours, etc. on an as needed basis
• Bring a great attitude in learning the business and local marketplace by attending local business and industry events, networking, and participating in client meetings

What you'll bring

• At least 1-2+ years of sales, marketing, or administrative experience in a professional environment (preferably real estate, sales, legal, architectural, construction or related)
• Commercial real estate experience is an asset
• Adobe Creative Suite (InDesign) experience preferred
• High proficiency in MS Office Suite (Word, Outlook, Excel, PowerPoint)
• High level of initiative and excellent communications skills, both oral and written

Make your next move an expert one and join us as we lead the industry into the future.

Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.

Applications will be accepted on an ongoing basis.

Direct applicants only please, no agencies.

Colliers respects diversity and is an equal opportunity employer. No employee or applicant for employment will be discriminated against on the basis of any actual or perceived membership in any protected category including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact for assistance.

Client Services RepresentativeCompany OverviewFor more than two decades, FoodChain ID has been at the forefront of the New Food industry, providing expertise worldwide to navigate the requirements of an ever-growing demand for higher levels of transparency, accountability, safety, and sustainability. Our technical and business services include serving clean labels, food safety, and sustainability claims through offerings of Non-GMO Project verification, USDA Organic certification, BRC and SQF food safety certification, and more. Today, more than 30,000 companies in over 100 countries rely on our industry-leading solutions. The FoodChain ID vision encompasses nothing less than assuring the safety, transparency, and integrity of the global food chain, one client and product at a time.SummaryThe Client Service Representative II is responsible and accountable for receiving, processing, labeling, distributing samples and tracking them as required. Completing order forms, shipping samples to subcontract laboratories, sending sampling supplies and returning coolers at the request of the customers. As well as sending time sensitive reports to the customers.Responsibilities2-4 years of experience in client services (preferably testing related).Works with moderate amount of supervision from the Manager. Maintain organization of work while multi-tasking.Attention to detail (critical).Must be able to follow directions.Receive samples (weigh samples if required).Prioritize samples by turnaround times (TAT's).Process samples in LIMS.Label samples.Distribute samples to the laboratory.Complete order forms and ship samples to subcontract laboratories.Fulfill orders for sampling supplies and ship to the customers.Return coolers and shipping materials to customers as requested.Send time sensitive reports to customers. Email and/or call customers regarding sample discrepancies and the ability to answer basic questions about testing results.Answer phones and transfer calls as required.Greet visitors, couriers, repair technicians and make sure sign in log is completed.Requirements Bachelor's degree or equivalent.Laboratory experience preferred.Interpersonal/Communication SkillsExcellent verbal and written communication skills; clear, organized, detail-oriented.Offers and receives useful and constructive feedback.Able to establish and maintain effective work relationships in a team based environment.Personal SkillsHighly organized with exceptional attention to detail.Able to multi-task and work efficiently under deadlines.Dependable and punctual work schedule.Takes responsibility for all work activities and personal actions.Technology LiteracyProficiency with operation of desktop computersLIMS, MS Excel, OutlookCompetencies - Following 30 day shadow trainingHave an understanding of chemistry testing and DNA testing requirements. This will include testing services, LIMS, and reporting of daily results. Able to discuss basic information pertaining to testing results with customers.Learn techniques to be able to gather critical intelligence related to customer needs, requirements, pain points, and other details to help with commercial sales efforts.Language SkillsRead and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.Mathematical SkillsBasic math skills and some basic administrative and accounting skills.Reasoning AbilityAbility to perform simple deductive reasoning.Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; talk or hear. The employee frequently is required to walk, reach with hands and arms with repetitive motions of the hands and wrist related to the standard operating procedures; and rarely required to stoop, kneel, crouch, or crawl. The employee is required to sit with repetitive motions of the hands and wrist related to writing and typing at a desktop or mobile keyboard.Specific vision conditions include close vision reading. It requires the ability to operate a computer and phone. Employees must have reliable transportation.Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.This job operates in a professional office and laboratory environment. While performing the duties of this job, the employee occasionally is occasionally exposed to hazardous material, fumes or airborne particles, and toxic or caustic chemicals.Work is performed primarily indoors in an office and/or laboratory setting. The noise level in the work environment is low to moderate.Position Type and Expected Working Hours Some flexibility in hours is allowed, but the employee must be available during the "core" work hours of 9:00 a.m. to 5:00 p.m.TravelThe employee may be required to travel.Additional DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. EEO StatementFoodChain ID, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This is what you will receive:

• Competitive Salary
• Paid Holidays and Vacation
• Health Insurance Benefits available
• 401K
• On-going training
• This is a Career Opportunity for Growth and Advancement

Here is what we will ask you to do:

• Administrative and Compliance tasks involved in home sales
• Perform efficiently following timelines and meeting deadlines
• Microsoft Office proficient
• Candidates must have excellent verbal and written communication skills
• Candidates must be organized, detailed and people-oriented with the ability to multi-task
• Candidates must be computer savvy and able to learn various computer programs and internet-based software

MUST HAVE VALID MARYLAND REAL ESTATE LICENSE!

If you enjoy a fast-paced dynamic office environment with an inspiring culture, where you feel appreciated, AND you are a hard worker that wants to exceed expectations, you will LOVE being part of this group.

Founded in 2016, Pennington Partners is building a premier financial services holding company and solutions-oriented platform serving the worlds most successful entrepreneurs and their families.

Our culture is vibrant, smart, tireless, and iconoclastic. We are intellectually curious and challenge ourselves every day. We are an ensemble of exceptional professionals with multi-disciplinary backgrounds who value independent judgment, integrity, and fresh ideas. While the firm is gaining scale and institutional structure, we remain committed to our entrepreneurial culture, agility, and flexibility.

The Client Relationship Officer position is one of the most critical roles in the organization. This role is the face of client service excellence and engagement with our Operating Partner Families & LPs and has responsibility for the creation and delivery of monthly performance reporting, management of monthly meetings, as well as diligent follow up on any action items. Driven by data and metrics, this person will ensure the high levels of engagement with our Operating Partner Families & LPs that are critical for the firm as we continue to scale. This individual will take great pride in bringing alternative ways to enhance the lives of our Operating Partner Families as well as their wealth and long-term success. They understand how clear, concise communication combined with reliable execution and follow-through plays an important part in our success as a firm. This role will bring with it someone who has a proven track record of utilizing successful Client Experience (CX) strategies within the Private Wealth Management, RIA, or Multi-Family office industries. Working with some of the most successful families in the country brings with it a commitment to Client Service excellence.

What Youll Do

• Manage the day-to-day interactions as the Client Service owner of Penningtons Operating Partner Families and LPs.
• Work with leadership to design and implement Client Service processes that drive high levels of engagement. Define and implement KPIs for the Client Service function and collect and measure feedback from Operating Partner Families & LPs that will inform the engagement model.
• Contribute to the client experience road map and performance reporting processes that add value to Operating Partner Families & LPs.
• Collaborate with Investment and Portfolio Management teams to promote and manage expectations that drive long-term business results through retention.
• Work cross-functionally with Finance, Operations, and Compliance to ensure seamless billing processes.
• Prepare client subscription and redemption documents related to alternative investments.
• Interact with custodial platforms (Schwab, Fidelity & Pershing) to execute client service requests and orders.

What You Need

• A minimum of 2 years of proven experience managing a Client Service team at a Private Wealth Management firm, Private Bank, RIA, Multi-Family Office, Independent Broker/Dealer or wirehouse, ideally working with UHNW clients.
• A minimum of 3 years of total experience in Client Service or adjacent functions, preferably in Private Wealth Management, Private Bank, RIA, Multi-Family Office, Independent Broker/Dealer or wirehouse.
• Bachelors degree in business administration or related field; Advanced degree or MBA is preferred but not required.
• Demonstrable competency in strategic planning, business process implementation and business development.
• Outstanding organizational and leadership abilities and personal integrity.
• Solid grasp of technologies used to service our Operating Partner Families & LPs (CRM, RIA Custodial Platforms, Portfolio Management & Performance Reporting).
• Ability to translate technical knowledge into efficient, innovative client service processes.
• Aptitude in data analysis, business intelligence, performance metrics, and data-driven decision making.
• Ability to diagnose problems quickly and provide foresight into potential issues.
• A team-player and leader who supports the firms Core Values.

What Youll Get

We offer competitive and comprehensive benefits to help you prioritize your wellness and your career development. Working with a company that leverages our Core Values: Developing Ones Greatest Potential, Thinking Big, Client Obsession, Tikkun Olam (Repair Our World).

• Salary - Competitive compensation (base salary + target bonus)
• Benefits - Robust benefits package with PPO health insurance plans covering medical, dental, vision, disability, and group term life insurance with 100% of the employees premium paid. Optional HSA with employer contribution. 401K with employer match, commuter parking, and cell phone reimbursement.
• Health & Wellness $100/month stipend for fitness, meditation classes, meal kits, and more. Oura Ring welcome gift and one-year app subscription. Worldwide emergency travel coverage.
• Paid Time Off - 15 days PTO, unlimited sick leave, bereavement leave, 11 federal holidays, 3 floating holidays. Paid maternity and paternity leave for biological and adoptive parents, plus option to work from home after leave ends, and a $4,000 childcare stipend.

EQUAL EMPLOYMENT OPPORTUNITY

Pennington Partners ensures equal employment opportunity for all employees and applicants without regard to race, color, religion, sex, pregnancy, national origin, age, disability, veteran status, or any other protected characteristic. We comply with applicable laws concerning reasonable accommodations for applicants and employees with disabilities.

Company Overview:

Chevy Chase Trust is a privately owned investment think tank offering independent and highly personalized financial advice and planning for individuals, families, and institutions. Located just outside of Washington D.C., the firm specializes in unique thematic investment research and asset management. Chevy Chase Trust offers clients direct access to decision-makers and is built to put clients and client success over everything else. From thematic investment management to estate and financial planning, we show our commitment to inventive thinking and client service.

Our global, macroeconomic outlook means we do much more than observe and follow trends. Instead, we seek out ideas. It takes more than one kind of person to contribute to this culture. It takes all kinds of people thinking in unconventional wayswith a singular focus.

Position Summary

We are seeking a highly motivated and detail-oriented Client Services Associate to join our team. This role is essential to ensuring exceptional service delivery to our clients by supporting day-to-day account operations and administrative functions. The ideal candidate is organized, completes administrative duties accurately and thrives in a fast-paced environment where multitasking and prioritizing competing demands are key to success.

Supervisory Responsibilities This position has no direct supervisory responsibilities.

• Health/Medical Insurance including Dental and Vision
• 401(k) with company match
• Paid time off
• Bonus/Target Incentive
• Tuition Reimbursement
• Complimentary usage of modern in-house fitness center
• On-premise full-service dining center discounts
• Discounts via the companys EAP
• Monthly Employee Recognition Programs
• Referral bonus
• Pre-tax transportation options
• Plus more!

• Deliver exceptional service by communicating clearly and effectively with clients and internal team members.
• Respond promptly to requests and inquiries, resolving issues with a client-first approach
• Prepare and process cash contributions and distributions upon receipt of appropriate documentation, ensuring compliance and attention to detail
• Handle client calls and assist in resolving routine questions, transactions and service requests with professionalism and precision.
• Monitor daily cash positions and account activity; work closely with the team to resolve overdrafts and reconcile discrepancies
• Facilitate stock transfers related to gifting transactions and ensure timely and accurate execution
• Process retirement distributions in accordance with firm policies, procedures and regulatory guidelines
• Utilize internal CRM platform and trust accounting system to complete administrative services including account maintenance, report generation and document management
• Maintain organized and accurate electronic account files including trust account documentation and correspondence to ensure consistency and compliance with policies
• Support special projects and complete assignments with minimal supervision and high attention to detail
• Perform various administrative and operational tasks in a deadline-driven environment while maintaining a high level of accuracy and quality.

• Meticulous attention to detail and a commitment to accuracy in all tasks
• Ability to multitask, prioritize, and manage time effectively in a high-volume, fast paced setting
• Strong organizational and follow-through skills
• Excellent verbal and written communication skills
• High level of professionalism, discretion and integrity
• Client-centric mindset with a proactive, problem-solving attitude
• General knowledge of investment products
• Comfortable with technology and systems; proficiency in Microsoft Office required
• Demonstrated ability to work independently and collaboratively within a team environment

• 1-2 years of experience in client services
• Bachelors Degree or equivalent work experience
• Prior experience in wealth management, financial services or client support roles strongly preferred

• This position is based in an office environment with prolonged periods of sitting at a desk and working on a computer.
• This position does not require travel.

The actual base pay offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held. Base pay is one component of Chevy Chase Trust's total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, bonus plans and more.

Chevy Chase Trust is proud to be an equal opportunity workplace. We foster an environment that recognizes employees unique skillsets and ensure that all employees have an equal opportunity to grow and advance.

If you are a candidate in need of assistance or an accommodation in the application process, please .

Equal Opportunity Employer/Veterans/Disabled

Make your next move an expert one. At Colliers its not our success that sets us apart, its how we achieve it. Our people are passionate, take ownership and always do whats right for our clients, people and communities. Why Colliers? Our enterprising environment needs your expertise to facilitate Colliers continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career. ***This position is an Onsite role based out of our Tysons Corner, VA office*** About you You are an experienced professional looking to take the next step of your career in commercial real estate! Your background includes delivering exceptional brokerage support to internal and external clients. In this position, you will be supporting marketing, operational duties, and transactional management with a high level of business acumen and entrepreneurial spirit which means YOU will be an integral part of the teams success. In this role, you will Create/format proposals and presentations collaborating with Colliers Marketing to help curate team marketing collateral Create and send eblasts, create market surveys and tour books, process executed lease/amendment paperwork, collect pertinent documentation for all deal related marketing efforts Help oversee the teams transactions, tracking critical dates and regularly updating clients and colleagues Maintain company/broker databases to track prospects and business opportunities Handle deal entry for all accounts payable billings for brokers/brokerage teams Assist with office related tasks as needed and assigned by Regional Operations Manager Complete administrative tasks such as expense reports, scheduling tours, etc. on an as needed basis Bring a great attitude in learning the business and local marketplace by attending local business and industry events, networking, and participating in client meetings What youll bring At least 1-2+ years of sales, marketing, or administrative experience in a professional environment (preferably real estate, sales, legal, architectural, construction or related) Commercial real estate experience is an asset Adobe Creative Suite (InDesign) experience preferred High proficiency in MS Office Suite (Word, Outlook, Excel, PowerPoint) High level of initiative and excellent communications skills, both oral and written #LI-SD1 #LI-Onsite Make your next move an expert one and join us as we lead the industry into the future. Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas. Applications will be accepted on an ongoing basis. Direct applicants only please, no agencies. Colliers respects diversity and is an equal opportunity employer. No employee or applicant for employment will be discriminated against on the basis of any actual or perceived membership in any protected category including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact (e-mail removed) for assistance.