64 Customer Service Manager jobs in Gaithersburg

Title:
Customer Service Manager
Title:
Customer Service Manager
Belong. Connect. Grow. with KBR!
KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country's most critical role - protecting our national security.
Why Join Us?
+ Innovative Projects: KBR's work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions.
+ Collaborative Environment: Be part of a dynamic team that thrives on collaboration and innovation, fostering a supportive and intellectually stimulating workplace.
+ Impactful Work: Your contributions will be pivotal in designing and optimizing defense systems that ensure national security and shape the future of space defense.
This is a contingent position based upon contract award
KBR is seeking a highly motivated and career-oriented Customer Service Manager to join our team supporting a government client with locations in Washington Metropolitan Area.
Key Responsibilities:
+ As a Customer Service Center Manager, you will manage the Customer Service Center and the team that provides the following support:
+ Receiving electronic, telephonic, or walk-in service requests and entering the requests into the appropriate system.
+ Greet walk-in customers and address their concerns and/or pointing them to the appropriate contact within the customer organization that can help them.
+ Track and monitor all requests and administer customer service satisfaction surveys
+ Assist in parking management and issuance of permit.
+ Providing administrative support for special events and conferences.
+ You will manage this Service Center team ensuring that the critical services above are provided to the customer in a timely and efficient manner.
+ You will be responsible for ensuring that there is adequate support staff available during core operations hours.
+ You will be responsible for ensuring your team provides adequate responses to emergency requests twenty-four hours a day and seven days a week.
Qualifications
Required:
+ Clearance Requirement: TS/SCI
+ 4 years' experience in management role overseeing customer service operations of experience
+ Must be a US Citizen
+ Certified Customer Service Manager (CCSM); Customer Service Excellence Certification
+ Demonstrated management experience, ideally in a customer service capacity.
+ The ability to multi-task to include tracking and assisting in multiple concurrent issues being worked by yourself and your team.
+ Strong written and oral communication skills.
+ The desire to help solve problems and concerns of others.
+ Ability to work with others and stay calm when clients may be stressed.
+ Experience using common office software such as Microsoft Office.
+ Experience entering data into computer systems.
Desired:
+ Bachelor's degree in business administration, Communications, Public Relations, or a related field
Basic Compensation:
$42,600 - $73,000
This rate is for MD only
The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity.
Additional Compensation:
KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of sign on bonus, relocation benefits, short term incentives, long term incentives, or discretionary payments for exceptional performance.
Ready to Make a Difference?
If you're excited about making a significant impact in the field of space defense and working on projects that matter, we encourage you to apply and join our team at KBR. Let's shape the future together.
KBR Benefits
KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.
Belong, Connect and Grow at KBRAt KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
Belong, Connect and Grow at KBRAt KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

Title: Customer Service Manager Title: Customer Service Manager Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country's most critical role - protecting our national security. Why Join Us? + Innovative Projects: KBR's work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions. + Collaborative Environment: Be part of a dynamic team that thrives on collaboration and innovation, fostering a supportive and intellectually stimulating workplace. + Impactful Work: Your contributions will be pivotal in designing and optimizing defense systems that ensure national security and shape the future of space defense. This is a contingent position based upon contract award KBR is seeking a highly motivated and career-oriented Customer Service Manager to join our team supporting a government client with locations in Washington Metropolitan Area. Key Responsibilities: + As a Customer Service Center Manager, you will manage the Customer Service Center and the team that provides the following support: + Receiving electronic, telephonic, or walk-in service requests and entering the requests into the appropriate system. + Greet walk-in customers and address their concerns and/or pointing them to the appropriate contact within the customer organization that can help them. + Track and monitor all requests and administer customer service satisfaction surveys + Assist in parking management and issuance of permit. + Providing administrative support for special events and conferences. + You will manage this Service Center team ensuring that the critical services above are provided to the customer in a timely and efficient manner. + You will be responsible for ensuring that there is adequate support staff available during core operations hours. + You will be responsible for ensuring your team provides adequate responses to emergency requests twenty-four hours a day and seven days a week. Qualifications Required: + Clearance Requirement: TS/SCI + 4 years' experience in management role overseeing customer service operations of experience + Must be a US Citizen + Certified Customer Service Manager (CCSM); Customer Service Excellence Certification + Demonstrated management experience, ideally in a customer service capacity. + The ability to multi-task to include tracking and assisting in multiple concurrent issues being worked by yourself and your team. + Strong written and oral communication skills. + The desire to help solve problems and concerns of others. + Ability to work with others and stay calm when clients may be stressed. + Experience using common office software such as Microsoft Office. + Experience entering data into computer systems. Desired: + Bachelor's degree in business administration, Communications, Public Relations, or a related field Basic Compensation: $42,600 - $73,000 This rate is for MD only The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity. Additional Compensation: KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of sign on bonus, relocation benefits, short term incentives, long term incentives, or discretionary payments for exceptional performance. Ready to Make a Difference? If you're excited about making a significant impact in the field of space defense and working on projects that matter, we encourage you to apply and join our team at KBR. Let's shape the future together. KBR Benefits KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development. Belong, Connect and Grow at KBRAt KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together. KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law. Belong, Connect and Grow at KBRAt KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together. KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

Title:
Customer Service Manager
Title:
Customer Service Manager
Belong. Connect. Grow. with KBR!
KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country's most critical role - protecting our national security.
Why Join Us?
+ Innovative Projects: KBR's work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions.
+ Collaborative Environment: Be part of a dynamic team that thrives on collaboration and innovation, fostering a supportive and intellectually stimulating workplace.
+ Impactful Work: Your contributions will be pivotal in designing and optimizing defense systems that ensure national security and shape the future of space defense.
This is a contingent position based upon contract award
KBR is seeking a highly motivated and career-oriented Customer Service Manager to join our team supporting a government client with locations in Washington Metropolitan Area.
Key Responsibilities:
+ As a Customer Service Center Manager, you will manage the Customer Service Center and the team that provides the following support:
+ Receiving electronic, telephonic, or walk-in service requests and entering the requests into the appropriate system.
+ Greet walk-in customers and address their concerns and/or pointing them to the appropriate contact within the customer organization that can help them.
+ Track and monitor all requests and administer customer service satisfaction surveys
+ Assist in parking management and issuance of permit.
+ Providing administrative support for special events and conferences.
+ You will manage this Service Center team ensuring that the critical services above are provided to the customer in a timely and efficient manner.
+ You will be responsible for ensuring that there is adequate support staff available during core operations hours.
+ You will be responsible for ensuring your team provides adequate responses to emergency requests twenty-four hours a day and seven days a week.
Qualifications
Required:
+ Clearance Requirement: TS/SCI
+ 4 years' experience in management role overseeing customer service operations of experience
+ Must be a US Citizen
+ Certified Customer Service Manager (CCSM); Customer Service Excellence Certification
+ Demonstrated management experience, ideally in a customer service capacity.
+ The ability to multi-task to include tracking and assisting in multiple concurrent issues being worked by yourself and your team.
+ Strong written and oral communication skills.
+ The desire to help solve problems and concerns of others.
+ Ability to work with others and stay calm when clients may be stressed.
+ Experience using common office software such as Microsoft Office.
+ Experience entering data into computer systems.
Desired:
+ Bachelor's degree in business administration, Communications, Public Relations, or a related field
Basic Compensation:
$42,600 - $73,000
This rate is for MD only
The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity.
Additional Compensation:
KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of sign on bonus, relocation benefits, short term incentives, long term incentives, or discretionary payments for exceptional performance.
Ready to Make a Difference?
If you're excited about making a significant impact in the field of space defense and working on projects that matter, we encourage you to apply and join our team at KBR. Let's shape the future together.
KBR Benefits
KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.
Belong, Connect and Grow at KBRAt KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
Belong, Connect and Grow at KBRAt KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

Title:
Customer Service Center Manager
Title:
Customer Service Center Manager
Belong. Connect. Grow. with KBR!
KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country's most critical role - protecting our national security.
Why Join Us?
+ Innovative Projects: KBR's work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions.
+ Collaborative Environment: Be part of a dynamic team that thrives on collaboration and innovation, fostering a supportive and intellectually stimulating workplace.
+ Impactful Work: Your contributions will be pivotal in designing and optimizing defense systems that ensure national security and shape the future of space defense.
This is a contingent position based upon contract award
KBR is seeking a highly motivated and career-oriented Customer Service Center Manager to join our team supporting a government client with locations in Washington Metropolitan Area
Key Responsibilities:
As a Customer Service Center Manager, you will manage the Customer Service Center and the team that provides the following support:
+ Receiving electronic, telephonic, or walk-in service requests and entering the requests into the appropriate system.
+ Greet walk-in customers and address their concerns and/or pointing them to the appropriate contact within the customer organization that can help them.
+ Track and monitor all requests and administer customer service satisfaction surveys
+ Assist in parking management and issuance of permit.
+ Providing administrative support for special events and conferences.
You will manage this Service Center team, ensuring that the critical services above are provided to the customer in a timely and efficient manner. You will be responsible for ensuring that there is adequate support staff available during core operation hours. You will be responsible for ensuring your team provides adequate responses to emergency requests twenty-four hours a day and seven days a week.
Qualifications:
Required:
+ Clearance Requirement: TS/SCI
+ Greater than three years' experience as a Customer Service Representative.
+ Greater than one year experience managing a team.
+ Must be a US Citizen
+ High School Diploma or GED.
+ Demonstrated management experience, ideally in a customer service capacity.
+ The ability to multi-task to include tracking and assisting in multiple concurrent issues being worked by yourself and your team.
+ Strong written and oral communication skills.
+ The desire to help solve problems and concerns of others.
+ Ability to work with others and stay calm when clients may be stressed.
+ Experience using common office software such as Microsoft Office.
+ Experience entering data into computer systems.
Basic Compensation:
$42,300 - $63,400
This range is for the Maryland area only
The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity.
Additional Compensation:
KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of sign on bonus, relocation benefits, short term incentives, long term incentives, or discretionary payments for exceptional performance.
Ready to Make a Difference?
If you're excited about making a significant impact in the field of space defense and working on projects that matter, we encourage you to apply and join our team at KBR. Let's shape the future together.
KBR Benefits
KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.
Belong, Connect and Grow at KBRAt KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
Belong, Connect and Grow at KBRAt KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

Title: Customer Service Center Manager Title: Customer Service Center Manager Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country's most critical role - protecting our national security. Why Join Us? + Innovative Projects: KBR's work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions. + Collaborative Environment: Be part of a dynamic team that thrives on collaboration and innovation, fostering a supportive and intellectually stimulating workplace. + Impactful Work: Your contributions will be pivotal in designing and optimizing defense systems that ensure national security and shape the future of space defense. This is a contingent position based upon contract award KBR is seeking a highly motivated and career-oriented Customer Service Center Manager to join our team supporting a government client with locations in Washington Metropolitan Area Key Responsibilities: As a Customer Service Center Manager, you will manage the Customer Service Center and the team that provides the following support: + Receiving electronic, telephonic, or walk-in service requests and entering the requests into the appropriate system. + Greet walk-in customers and address their concerns and/or pointing them to the appropriate contact within the customer organization that can help them. + Track and monitor all requests and administer customer service satisfaction surveys + Assist in parking management and issuance of permit. + Providing administrative support for special events and conferences. You will manage this Service Center team, ensuring that the critical services above are provided to the customer in a timely and efficient manner. You will be responsible for ensuring that there is adequate support staff available during core operation hours. You will be responsible for ensuring your team provides adequate responses to emergency requests twenty-four hours a day and seven days a week. Qualifications: Required: + Clearance Requirement: TS/SCI + Greater than three years' experience as a Customer Service Representative. + Greater than one year experience managing a team. + Must be a US Citizen + High School Diploma or GED. + Demonstrated management experience, ideally in a customer service capacity. + The ability to multi-task to include tracking and assisting in multiple concurrent issues being worked by yourself and your team. + Strong written and oral communication skills. + The desire to help solve problems and concerns of others. + Ability to work with others and stay calm when clients may be stressed. + Experience using common office software such as Microsoft Office. + Experience entering data into computer systems. Basic Compensation: $42,300 - $63,400 This range is for the Maryland area only The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity. Additional Compensation: KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of sign on bonus, relocation benefits, short term incentives, long term incentives, or discretionary payments for exceptional performance. Ready to Make a Difference? If you're excited about making a significant impact in the field of space defense and working on projects that matter, we encourage you to apply and join our team at KBR. Let's shape the future together. KBR Benefits KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development. Belong, Connect and Grow at KBRAt KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together. KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law. Belong, Connect and Grow at KBRAt KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together. KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

Title:
Customer Service Center Manager
Title:
Customer Service Center Manager
Belong. Connect. Grow. with KBR!
KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country's most critical role - protecting our national security.
Why Join Us?
+ Innovative Projects: KBR's work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions.
+ Collaborative Environment: Be part of a dynamic team that thrives on collaboration and innovation, fostering a supportive and intellectually stimulating workplace.
+ Impactful Work: Your contributions will be pivotal in designing and optimizing defense systems that ensure national security and shape the future of space defense.
This is a contingent position based upon contract award
KBR is seeking a highly motivated and career-oriented Customer Service Center Manager to join our team supporting a government client with locations in Washington Metropolitan Area
Key Responsibilities:
As a Customer Service Center Manager, you will manage the Customer Service Center and the team that provides the following support:
+ Receiving electronic, telephonic, or walk-in service requests and entering the requests into the appropriate system.
+ Greet walk-in customers and address their concerns and/or pointing them to the appropriate contact within the customer organization that can help them.
+ Track and monitor all requests and administer customer service satisfaction surveys
+ Assist in parking management and issuance of permit.
+ Providing administrative support for special events and conferences.
You will manage this Service Center team, ensuring that the critical services above are provided to the customer in a timely and efficient manner. You will be responsible for ensuring that there is adequate support staff available during core operation hours. You will be responsible for ensuring your team provides adequate responses to emergency requests twenty-four hours a day and seven days a week.
Qualifications:
Required:
+ Clearance Requirement: TS/SCI
+ Greater than three years' experience as a Customer Service Representative.
+ Greater than one year experience managing a team.
+ Must be a US Citizen
+ High School Diploma or GED.
+ Demonstrated management experience, ideally in a customer service capacity.
+ The ability to multi-task to include tracking and assisting in multiple concurrent issues being worked by yourself and your team.
+ Strong written and oral communication skills.
+ The desire to help solve problems and concerns of others.
+ Ability to work with others and stay calm when clients may be stressed.
+ Experience using common office software such as Microsoft Office.
+ Experience entering data into computer systems.
Basic Compensation:
$42,300 - $63,400
This range is for the Maryland area only
The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity.
Additional Compensation:
KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of sign on bonus, relocation benefits, short term incentives, long term incentives, or discretionary payments for exceptional performance.
Ready to Make a Difference?
If you're excited about making a significant impact in the field of space defense and working on projects that matter, we encourage you to apply and join our team at KBR. Let's shape the future together.
KBR Benefits
KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.
Belong, Connect and Grow at KBRAt KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
Belong, Connect and Grow at KBRAt KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

**Overview**
GovCIO is currently hiring for an Operations/Customer Service Delivery Manager for our NIH-CIT proposal. This position will be located in Bethesda, MD and is a remote/hybrid position.
**Responsibilities**
The CSDM role's responsibilities include but are not limited to:
+ Work with the NS program manager to plan, develop, and engage in a customer outreach effort to communicate and collaborate on customer needs and seek customer input and feedback on service quality and suggested areas of improvement
+ Work with the Section Managers and the customer liaisons to address customer concerns raised from customer interactions and update the planned architecture initiatives, analysis, and roadmaps.
+ Proactively manage operational delivery assurance using CONNECT to monitor SLAs and KPIs. Maintain high performance levels for service-related processes and recommending improvement activities wherever necessary
+ Oversee a team of customer liaisons who will assist in providing enhanced communication and performance monitoring duties. The liaisons are each responsible for their own customer base and form the Service Delivery Team to provide transparency and awareness of the Network Services activities.
+ Establish effective communication between stakeholders for current service delivery, service improvement opportunities, anticipated future needs based on current trends, and requirement refinement
+ Assist technical teams with customer business goals and objects understanding to improve customer satisfaction
+ Develop a deep understanding of projects to gain insights into the scope of service delivery
+ Take accountability for service delivery performance, meeting customer expectations, and driving future demand
+ Analyze third-party as well as internal processes, and creating strategies for service delivery optimization
+ Recommend methods of improvement to ensure on time for service delivery upgrades
**Qualifications**
+ Bachelor's with 8-12 years (or commensurate experience)
+ Experience overseeing a team of customer liaisons who will assist in providing enhanced communication and performance monitoring duties.
+ Experience planning, developing, and engaging in a customer outreach effort to communicate and collaborate on customer needs and seek customer input and feedback on service quality and suggested areas of improvement.
**Clearance Required:** Must be able to obtain and maintain NIH/CIT Public Trust
**Company Overview**
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
**What You Can Expect**
**Interview & Hiring Process**
If you are selected to move forward through the process, here's what you canexpect:
+ During the Interview Process
+ Virtual video interview conducted via video with the hiring manager and/or team
+ Camera must be on
+ A valid photo ID must be presented during each interview
+ During the Hiring Process
+ Enhanced Biometrics ID verification screening
+ Background check, to include:
+ Criminal history (past 7 years)
+ Verification of your highest level of education
+ Verification of your employment history (past 7 years), based on information provided in your application
**Employee Perks**
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
+ Employee Assistance Program (EAP)
+ Corporate Discounts
+ Learning & Development platform, to include certification preparation content
+ Training, Education and Certification Assistance*
+ Referral Bonus Program
+ Internal Mobility Program
+ Pet Insurance
+ Flexible Work Environment
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
**Posted Pay Range**
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
**Posted Salary Range**
USD $135,000.00 - USD $144,497.00 /Yr.
Submit a referral to this job ( _US-MD-Bethesda_
**ID** _2025-5787_
**Category** _IT Infrastructure & Network Engineering & Operations_
**Position Type** _Full-Time_

**Company Description**
**Public Storage** is the self-storage industry leader and we are **Hiring Now!**
**Earn $16.50 Per Hour**
**Our Benefits**
Total Rewards package available to our team:
+ We work Flexible and **Full-Time Schedules** between the hours of 9:30am and 6pm (weekends 'til 5pm)
+ Employees become eligible for Full-time **Benefits** by working an average of 20+ hours - Benefits include:
+ Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
+ Company paid life, accidental death insurance, and exclusive vendor discounts
+ **Mileage reimbursement** is provided when traveling between properties or other work-related tasks
+ On-site company housing is available to employees at many of our locations (performance and tenure required for eligibility)
+ Our Property Managers have the opportunity to earn performance-based **bonuses** !
**Job Description**
+ Our Property Managers get to work independently at multiple locations; spending time both inside and outside
+ We assess customer storage needs and make suggestions, including selling packing and moving supplies
+ Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
+ Auditing cash drawers and making bank deposits are part of the daily business
+ We help keep our customers current with payments and make reminder and collection calls when required
**Physical Requirements:**
+ Ability to transport lift/move items weighing up to 35 pounds
+ Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
+ Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
**Qualifications**
**Experience** : Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.
**Transportation** : Our employees are **required** to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)
**Additional Information**
**More about Us!**
Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.
**Apply Now** for an opportunity to join **Public Storage** and be a part of the self-storage industry's #1 team!
We are united under one common goal - creating a diverse and inclusive environment where all employees feel valued, included, and excited to be part of a best-in-class team. With over 5,000 team members from all different races, backgrounds, and life experiences, we celebrate inclusion and value the diversity each person brings to Public Storage. We believe our commitment to diversity and inclusion makes us a stronger Company and instills a sense of pride across our teams and the customers we serve.