36 Customer Service Manager jobs in Jacksonville

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments.

• Manages a list of clients ensuring consistent and pro-active communication.
• Builds on-going relationships with selected clients professionals, providing superior customer service and support.
• Works in a fast-paced, team-oriented environment to achieve business goals.
• Accomplishes targeted performance objectives with a positive and can-do attitude.
• Supports educates and trains clients with new product offerings.
• Develops a trusted advisor relationship with client contacts and builds a service plan to achieve client expectations.
• Meets customer needs and maintains a loyalty relationship by acting as a liaison between billing, customer service, technical support, and any other internal needs to resolve issues timely and effectively.
• Stays engaged with customers to deepen and widen relationships and recognize new opportunities through regular proactive communication.
• Alerts management of unusual, at-risk situations or escalations.
• Responsible for overall client retention and quality service standards.
• Retrieves and analyzes iWorkflow tickets to ensure client concerns are addressed and satisfaction is met in a timely and professional manner.
• Develops and delivers superior and consistent account management.
• Ensures the overall satisfaction of assigned accounts.
• Maintains appropriate and constant communication with assigned clientele.
• Demonstrates a strong bias for learning and keeps up to date on industry and management trends.
• Assumes all other responsibilities which may be assigned by the management team.

• Excellent analytical and problem-solving skills, with a technical aptitude.
• Positive attitude, energetic approach, and self-motivation.
• Excellent communication and interpersonal skills.
• High-performance orientation; has a "Raise the bar" mentality, constantly striving to reach new levels of performance.
• Well organized with a high level of attention to detail.

• 3 - 5 years in a business office environment.
• Associate or Bachelor's Degree strongly preferred.
• Experience in customer service, communication or sales role.
• Able to work effectively and efficiently with professionals who have varying degrees of product and technical proficiency.
• Proficient to advanced Microsoft Office and Windows based application skills.
• Prior customer relations experience within a call center and financial services environment.
• Account management experience preferred.
• Extensive knowledge of all relevant programs.
• Comprehensive understanding of the company and internal department roles, policies, procedures, and functions.
• Strong record of achievement in a culturally diverse organization.
• Demonstrates progression in work experience within single or multiple organizations.

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments, please let us know. We will be happy to help and look forward to hearing from you.

Are you passionate about animals and love helping people? Join First Coast Veterinary Specialists & Emergency as a part-time Client Services Representative and play an essential role in delivering compassionate, expert care to pets and their families.Compensation: $18 - $20/hr, based on experience. Additional shift differentials offered. Schedule: Sundays, 8AM - 8PM or 12PM -12AM, Open shifts and Holiday shifts available if desiredFirst Coast Veterinary Specialists and Emergency in Jacksonville Beach is seeking an experienced Part-time Veterinary Client Services Representative (CSR) for our emergency department. We are looking for someone who understands the importance of providing superior customer service and possesses excellent communication skills, who is friendly, professional and courteous. It is important for this person to be able to multi-task with continuous interruptions. We are seeking individuals with strong emotional competencies; those that are self-aware, have infectious positive attitudes, authenticity and caring empathy toward others. We strive for excellent patient care, client service, client education, and staff development.About You: You are an experienced Veterinary Client Services Representative dedicated to outstanding client service and excellent care. You understand the importance of maintaining a positive, respectful, uplifting hospital culture and genuinely love working with people that share that same value. You can adapt to the individual needs of each client and their patient, are eager to continue enhancing your skill set, and truly want to make a difference.Key responsibilities include:Greeting and admitting patients and clientsAnswering a multi-line phone system and routing callsManaging medical records, emails, and faxesProcessing payments and client checkoutsMaintaining a clean and organized reception areaSupporting the team with additional administrative dutiesRequirements:High school diploma or equivalentVeterinary office experience requiredExcellent verbal and written communication skillsComfortable working around sick or injured animals in a clinical settingSkilled in using phones and computersFluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus.First Coast Veterinary Specialists & Emergency is a small animal surgical center specializing in soft tissue, neurology, orthopedic surgery, and emergency care. At FCVSE, you will work side by side with some of the top surgeons and technicians in their field. Our team is dedicated to keeping a warm, welcoming, and friendly atmosphere. No one works alone - we are eager to jump in and help others where we can. Our team treats each other with respect and kindness. Our Doctors and Technicians truly value each team member for who they are and each unique experience they bring to the team. Join First Coast Veterinary Specialists & Emergency as a Client Services Representative and become a vital part of a compassionate and expert veterinary team. You'll be the friendly, professional face of our hospital-answering phones, checking in clients, processing payments, and supporting our team. As the first point of contact for our clients, you'll help create a welcoming experience while keeping hospital operations running smoothly. Apply today, and come experience our supportive environment that will encourage you to be the best you can be! Beach, FLEthos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.Tags: RVT, Registered Veterinary Technician, Registered Vet Tech, Registered Vet Technician, Registered Veterinary Tech, CVT, Certified Veterinary Technician, Certified Vet Tech, LVT, Licensed Veterinary Technician, Licensed Vet Tech, Credentialed Veterinary Technician, Credentialed Vet Tech, Credentialed Veterinary Tech, Veterinary Technician, Veterinary Tech, Vet Tech, Vet Technician, Veterinary Assistant, Vet Assistant, Technician Assistant, Tech Assistant, Kennel Assistant, Kennel Technician, Kennel Tech, Animal Assistant, Veterinary Nurse, Vet Nurse, Client Service, Customer Service, Client Care, Customer Care

Job Description

Employment Details:

• Recognized Civil Infrastructure Consulting firm in the US & Canada
• 100% employee owned
• Full Benefits: Health, Vision, Dental, and 401K match
• Sign on bonus opporunity
• Paid OT and Annual Performance Bonus

Responsibilities:

• Responsible for conducting business development activities with local Water Districts and Municipalities for Engineering Services (i.e. St. Johns, JEA, etc.)
• Perform engineering work in water and wastewater treatment plants and conveyance
• Work on engineering planning, design, design management, and project management of medium to large Water / Wastewater related projects in the region
• Prepare and develop reports, plans, and specifications for W/WWTPs retrofits, design builds, progressive design build, etc. of Municipal facilities in the region
• Prepare cost estimates, proposals, and offer consulting services for various water and wastewater projects
• Conduct hydrologic and hydraulic modeling for Infrastructure, Conveyance, and Water Resource related projects
• Permitting and preparation of technical memoranda, reports, and electronic deliverables
• Provide engineering services from conception and initial design through detailed design, construction, and commissioning
• Participate in field activities and offer site visits to prospective projects

Qualifications:

• Bachelor’s degree in civil or environmental Engineering
• Registration as a Professional Engineer
• 15+ years of experience in water and wastewater consulting engineering (i.e. Water Treatment Plants, Wastewater Treatment Plants, Conveyance, Collection Systems, Distribution Systems, Storage Tanks, Pollutant Storage tanks, etc.)
• Strong design management and project management of Water/Wastewater Conveyance or treatment plants for municipal clients
• Client Service Management experience with local municipalities and water districts in the North Florida region
• Extensive experience building proposals with project pursuit teams and managing prospective projects in the region with Municipal clients

• Master’s degree in Civil or Environmental Engineering

Assists the Team Leader in all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned. Leads and develops Team Members. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department.

• Models and delivers outstanding customer service.
• Sets and achieves the highest standards of retail execution.
• Works with Team Leader to achieve cost, margin, expense and labor targets.
• Follows through on all customer questions and requests; resolves concerns as needed.
• Works with Team Leader to resolve team concerns or issues.
• Evaluates and documents Team Member work performance.
• Functions as point person and departmental person in charge in absence of Team Leader.
• Consistently communicates and models WFM vision and goals.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.
• Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover.
• Provides timely, thorough, and thoughtful performance evaluations.

• High energy, enthusiastic, and displays an affinity for our products, core values, and company philosophy.
• Demonstrates advanced product knowledge, maintains awareness of new products.
• Growth mindset towards greater responsibility and ownership.
• Desire to coach and mentor others for growth.
• Excellent interpersonal, motivational, team building, and customer relationship skills.
• Capable of teaching others in a positive and constructive manner.
• Product knowledge.
• Advanced knowledge of regulatory and safety policies and procedures.
• Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
• Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.
• Proficiency with email, Microsoft Office, and operations-related applications.

• 18+ months retail Team Member experience and 6+ months of supervisory experience.

• Must be able to lift 50 pounds.
• In an 8-hour work day: standing/walking 6-8 hours.
• Hand use: single grasping, fine manipulation, pushing and pulling.
• Work requires the following motions: bending, twisting, squatting and reaching.
• Exposure to FDA approved cleaning chemicals.
• Exposure to temperatures: <32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit.
• Ability to work in a wet and cold environment.
• Ability to work a flexible schedule including nights, weekends, and holidays as needed.
• Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.

The wage range for this position is $19.05-$33.20 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off and access to other benefit programs. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person's date of hire.