9 Customer Service Manager jobs in Porter Heights

**About us**
At ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world's largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for.
The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower-emissions technologies.
We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society's evolving needs. Learn more about our What and our Why ( and how we can work **together** .
**About Houston**
ExxonMobil's state-of-the-art campus north of Houston serves as home to its Upstream, Product Solutions and Low Carbon Solutions businesses and their associated service groups. The facility opened in 2014 and accommodates more than 10,000 employees and visitors.
By bringing many global functional groups together, the campus provides employees with the tools and capabilities needed today, and in the future, to achieve business objectives and accelerate the discovery of new resources, technologies and products. It was designed to foster improved collaboration, creativity and innovation and enhance the company's ability to attract, develop and retain the top talent in the industry.
The campus is located in Spring, Texas, on 385 wooded acres immediately to the west of Interstate Highway 45 (I-45), at the intersection of I-45 and the Hardy Toll Road, approximately 25 miles from the cultural vibrancy of downtown Houston.
The campus was constructed to the highest standards of energy efficiency and environmental stewardship. Its design incorporates extensive research into best practices in building and workplace design through extensive benchmarking of the world's top academic, research, and corporate facilities.
Learn more about what we do in Houston **here. ( role you will play in our team**
The Category Manager for Offshore Supply Vessels has responsibility to develop and leverage market insights to drive value via end-to-end category management to maximize value. This role is responsible for OSV (PSV, MPSV, tugs, etc) commercial strategies for Upstream Operations globally.
**What you will do**
+ Develop, implement and own commercial category strategies and the plans to deliver business value
+ Stays abreast of market trends, develop specific market intelligence, and translates into strategies and actions to drive value in the categories, shares market information with global networks, Affiliate Procurement and Supply Chain organizations
+ Owns, benchmarks and stewards category metrics / KPIs
+ Utilizes deep expertise in commercial tools/methods/analytics to develop and/or improve commercial strategies
+ Develops and consults on negotiation plans; and supports contract owners in agreement negotiations where necessary and potential is an escalation point for negotiations
+ Drives and communicates commercial guidance across organization
+ Advises and mentors contract owners locally and globally in our Affiliates on how to incorporate strategies into contracts and bids
+ Serves as liaison between Affiliate Procurement, Regional Logistics, and Global Logistics center of expertise to develop and align on 'go to market' approach.
+ Facilitates key supplier interfaces and supports SRM (supplier relationship management) with selected suppliers solely or jointly with other stakeholders when applicable
+ Creates and maintains category tools to drive value
+ Participates in Procurement category and business lines technical networks
+ Supports agreement development (standardized templates, scopes of work, bid evaluations, compensation, etc.)
+ Develops and owns large, complex agreements that are critical to the category (e.g. Global Master Agreements)
+ Leverages Procurement processes and tools to ensure most effective procurement method is utilized
+ Establishes and deploys category training plans
+ Utilizes opportunity identification process to fill value pipeline
+ Execute processes in full compliance with ExxonMobil controls culture
+ Facilitates asset sharing opportunities across all logistics categories
**About you**
**Skills and Qualifications**
+ BS, MBA, MS in Engineering, Supply Chain, or other applicable business degrees
+ A minimum of 5 years of relevant experience within Procurement, Global Logistics, or Supply Chain Operations with emphasis on OSV knowledge.
+ Deep expertise and experience in implementing Category Management System framework
+ Category / commodity expertise including understanding of key market players / dynamics.
+ Strong analytical and problem-solving skills.
+ Strategic thinking and relevant Supplier Relationship Management experience.
+ Relevant negotiation experience, including terms & conditions negotiations, deep expertise in varying types of compensation approaches and commercial negotiations
+ Strong communication and interpersonal skills; ability to work in virtual teams across the global time zones.
+ Initiative and drive to innovate and identify opportunities to drive value
+ Preferred Qualifications / Experience
**Procurement / commercial functional expertise**
+ 7-10 years of experience in/familiarity with Upstream Logistics operations and/or OSVs
+ Deep understanding of Upstream affiliate structures and complexities & business, established relationships with upstream vessels suppliers and brokers are a plus
+ Leadership skills/Communication skills
+ Analytical skills / understanding of total system cost, should-cost concepts
+ Effective negotiation, advocacy and influencing skills
+ Project planning / execution skills
**Your benefits**
**An ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance, and life.**
**We offer you:**
+ Pension Plan: Enrollment is automatic and at no cost to you. The basic benefit is a monthly annuity to be paid to you in retirement for the rest of your life.
+ Savings Plan: You can contribute between 6% and 20% of your pay and are encouraged to enroll right away. If you contribute at least 6% to your savings plan, the Company will contribute a 7% match.
+ Workplace Flexibility: We have several programs such as "Flex your Day", providing ad-hoc flexibility around when and where you work, as well as longer-term programs such as leaves of absence and part-time work.
+ Comprehensive medical, dental, and vision plans.
+ Culture of Health: Programs and resources to support your wellbeing.
+ Employee Health Advisory Program: Provides confidential professional counseling for you and your family, including tools and resources promoting mental health and resiliency at no additional cost to you.
+ Disability Plan: Income replacement for when you cannot work due to illness or injury occurring on or off the job. Enrollment is automatic and at no cost to you.
More information on our Company's benefits can be found at note benefits may be changed from time to time without notice, subject to applicable law
**Stay connected with us**
Learn more at our **website ( us on LinkedIN ( and Instagram ( us on Facebook ( our channel at YouTube ( Opportunity Employer**
**ExxonMobil is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.**
Nothing herein is intended to override the corporate separateness of local entities. Working relationships discussed herein do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship.
Exxon Mobil Corporation has numerous affiliates, many with names that include ExxonMobil, Exxon, Esso and Mobil. For convenience and simplicity, those terms and terms like corporation, company, our, we and its are sometimes used as abbreviated references to specific affiliates or affiliate groups. Abbreviated references describing global or regional operational organizations and global or regional business lines are also sometimes used for convenience and simplicity. Similarly, ExxonMobil has business relationships with thousands of customers, suppliers, governments, and others. For convenience and simplicity, words like venture, joint venture, partnership, co-venturer, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships.

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

We are looking for automotive service managers to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization.

Responsibilities

As a Midas automotive service manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including:

Deliver exceptional customer service while listening and consulting customers

Following up with customers, services requested, estimated completion times etc.

Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts

Deliver and discuss pricing estimates with customers as well as promoting shop service specials

Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed

Supervise up to ten employees

Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks

Maintain inventory counts

Overall cleanliness and organization of the facility

Other duties as assigned

Qualifications

A minimum of 2 years of store or service manager experience

General automotive knowledge

Excellent customer service disposition

Good communication skills

Leadership ability

Team building skills

Ability to work a flexible retail schedule including weekends, evenings and holidays

Valid driver’s license

Overview

Marine Systems, Inc. Channelvoiew, TX is looking to hire an Assistant Service Manager 77530

Responsibilities

• Supervise mechanics.
• Open field service jobs, manage jobs as directed by Manager, process folders for completion.
• Take weekend / night calls for service.
• Identify repair work as needed by phone or customer’s request.
• Process quote request as directed by Manager.
• Load service quotes and job sales orders into Oracle.
• Seek approval from Manager for all quotes above level of authority.
• Coordinate with Parts Department personnel to ensure all parts, including backorders, are available when needed for mechanics use.
• Review timecards, service reports and iExpense for accuracy as directed and notify Manager of necessary follow up repairs and parts requirements.
• Expedite parts and tools requested from field mechanics as required.
• Ensure that company property is safely maintained at all times.
• Responsible for maintaining tool room as directed by Manager.
• Make service calls on occasion when no other technicians are available.
• Responsible for maintaining tool calibration and lifting equipment per our Quality Policy.
• Other duties as assigned.

Safety

• Develop relationships with coworkers to better understand the processes and culture that affect safety.
• Influence safety by evaluating safety performance, participating in safety meetings, targeting areas needing improvement and developing initiatives to impact the areas.
• Perform site safety visits to monitor safety standards including:
• Conducting safety meetings with the crews
• Completing Workplace Safety Observations including near misses.
• Respond to and investigate incidents looking for systemic improvements that will impact safety performance.
• Participate in committees as assigned working with other departments within KES to impact overall safety performance.
• Thoroughly knowledgeable of Safe Work Policy

Qualifications

Ability to read technical manuals.

Ability to interpret exploded diagrams of mechanical assemblies.

Ability to troubleshoot and identify complex mechanical problems.

Demonstrate interpersonal skills necessary to maintain motivation and confidence among employees and customers.

Computer Skills:

Knowledge of Microsoft Office and Oracle

Benefits:

* Bonus based on performance
* Company car
* Company parties
* Competitive salary
* Free uniforms
* Health insurance
* Opportunity for advancement
* Paid time off
* Training & development
* Wellness resources

Tired of working in a shop with no room to grow?

At Benjamin Franklin Plumbing, we're not just offering another plumbing job - we're building something bigger. As a new and ambitious plumbing company, we're looking for a Service Manager/ Lead Plumber ready to take the next step in their career. The opportunity here is real: help shape the direction of the company, lead projects, and grow with a team that's committed to excellence and long-term success. If you're a skilled, motivated technician tired of hitting ceilings elsewhere, this is your chance to break through.

JOB SUMMARY

Our team lead plumber serves the clients of the company by expertly servicing, repairing, and replacing plumbing systems.

JOB DUTIES

* Maintain revenue targets, ensure ongoing training for the plumbing team, and oversee all aspects of field operations.
* Utilizes Straight Forward Pricing (including all company approved forms) correctly on each call
* Wears floor savers while in the client's home and maintains a neat work area while performing a repair or scheduled service
* Tests each aspect of the job before leaving a home to make sure everything is working properly. Ensures the job was indeed completed correctly and eliminates unnecessary callbacks after the job is finished
* Explains each service performed to the client each time a maintenance or repair is completed. Ensures clients are 100% satisfied with all work
* Conveys a safety-conscious attitude, both on the job and while driving
* Maintains cleanliness inside and outside of vehicles at all times

MINIMUM REQUIREMENTS

* Lead Plumbers are considered senior level and typically operate their own truck
* Lead plumbers must have applicable certifications and licensing required by the state of Texas.
* Must have a valid drivers license.

Benefits:

* Bonus based on performance
* Company car
* Company parties
* Competitive salary
* Free uniforms
* Health insurance
* Opportunity for advancement
* Paid time off
* Training & development
* Wellness resources

Tired of working in a shop with no room to grow?

At Benjamin Franklin Plumbing, we're not just offering another plumbing job - we're building something bigger. As a new and ambitious plumbing company, we're looking for a Service Manager/ Lead Plumbing Technician ready to take the next step in their career. The opportunity here is real: help shape the direction of the company, lead projects, and grow with a team that's committed to excellence and long-term success. If you're a skilled, motivated technician tired of hitting ceilings elsewhere, this is your chance to break through.

JOB SUMMARY

Our team lead plumber serves the clients of the company by expertly servicing, repairing, and replacing plumbing systems.

JOB DUTIES

* Maintain revenue targets, ensure ongoing training for the plumbing team, and oversee all aspects of field operations.
* Utilizes Straight Forward Pricing (including all company approved forms) correctly on each call
* Wears floor savers while in the client's home and maintains a neat work area while performing a repair or scheduled service
* Tests each aspect of the job before leaving a home to make sure everything is working properly. Ensures the job was indeed completed correctly and eliminates unnecessary callbacks after the job is finished
* Explains each service performed to the client each time a maintenance or repair is completed. Ensures clients are 100% satisfied with all work
* Conveys a safety-conscious attitude, both on the job and while driving
* Maintains cleanliness inside and outside of vehicles at all times

MINIMUM REQUIREMENTS

* Lead/Master Plumbers are considered senior level and typically operate their own truck
* Lead plumbers must have applicable certifications and licensing required by the state of Texas

The successful candidates will work directly with clients to ensure deliverables fall within the applicable scope and budget. They will coordinate between FoxConn service centers to ensure all aspects of each after-sales business project are flawlessly executed.

Duties and Responsibilities
Supply Chain Operation Coordination

• Coordinate internal resources for the flawless execution of supply chain projects.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Weekly and daily project meeting and review with clients.
• Overall global service backlog and hit rate KPI monitor.
• Monitor and support spare part PO and fulfillment KPI.
• Track account service performance, specifically to analyze the successful completion of short and long-term goals.
• Work with team and client on digital transformation project.

Corporate Initiatives

• Participates in cross-group or corporate initiatives that aim at improving corporate competitiveness, service quality and cost savings.
• Supports knowledge management of corporate initiatives and best practices and works in conjunction with project management to facilitate training on best practice initiatives.
• Attend conferences and training as required to maintain proficiency.
• Perform other administrative functions and related duties as directed by Manager.

Business Analysis

• Manage the relationship with the clients and in charge of client weekly/monthly/quarterly review meetings.
• Monitor the clients' response, report and escalate to management as needed.
• Conducts analysis of business data as indicated by Manager.
• Develop new service business opportunities and come out global service process for potential client. Come out service quotation for review and negotiation with client.
• Create business presentation slides, spreadsheets, diagrams and service roadmaps to document as needs.

Skill/Knowledge Requirements:

• APICS Certification is desirable.
• PMP Certification is preferred.
• SAP and SOP knowledge is preferred.
• Experience in managing and handling of electronic tools, equipment and fixtures.
• Proficiency with Microsoft Office applications required. Microsoft Project and Enterprise Resource Planning (ERP) experience preferred. Proficient in software and hardware systems.
• Must have ability to remain flexible in a dynamic work environment.
• Organizational skills for planning, multitasking, and time managing.
• Excellent written and verbal communication. Strong intrapersonal skills.
• Advanced analytical and problem-solving skills.
• Attention to detail.

Education and Experience

• Bachelor's Degree in Engineering, Science or Business or similar field is preferred.
• Five (3) to seven (5) years of material management, or supplier management experience in a manufacturing environment is preferred.