102 Customer Service Manager jobs in Reading

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.

The Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints. The position is directly responsible for creating an effortless customer experience for external and internal customers by phone or email. The position is also directly responsible for product inquiries, appointment scheduling, and verification, providing support to our branches and field partners, as well as customer conflict resolution and escalation. The position takes ownership of customer issues and provides complete end-to-end issue resolution by utilizing the resources available.

THIS OFFICE HAS MOVED. Our new office is located at 4139 Oregon Pike, Suite 301, Ephrata, PA 17522.

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Perform other duties assigned by management.

• High school diploma or equivalent.
• Customer service experience required.
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
• Performs other duties as assigned.

• Prolonged periods sitting at a desk and working on a computer.

• Excellent pay
• Medical, dental, vision
• Company paid life insurance
• Company paid short-term disability
• 401K with employer match
• Paid vacation and company holidays
• Training and Career Development
• Company vehicle (if job applicable)
• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees

Pye-Barker Fire and Safety is an Equal Opportunity Employer

As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are proud to be part of a beloved brand that is committed to putting people first, doing the right thing, and making every day a little brighter.

What You'll Do:

• Greet and engage with customers to ensure their needs are met both quickly and courteously.
• Prepare food items such as our delicious breakfast items, built-to-order sandwiches, specialty beverages, and pizzas as well keeping our coffee station clean and organized.
• Operate the cash register, handle payments, activate fuel and gift cards, as well as assist with lottery and ID verification for age-restricted products.
• Ensure our stores are well-stocked and that our shelves remain fresh, full, and inviting.
• Help keep our stores clean and safe by following all established policy, procedures, and guidelines.
• Complete store housekeeping duties including cleaning, dusting, sweeping, mopping, emptying trash, and more.

Benefits:

• We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical/dental vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, paid parental leave, store discounts, paid time off, flexible schedules and access to other benefit and wellness programs.
• Eligibility for Wawa benefits is defined under the terms of the plan(s)

Qualifications:

• Great communication and customer service skills.
• Ability to thrive in a fast-paced environment and multitask like a pro.
• Must be 16+ years old with reliable transportation.
• Enjoys working in a team environment.

The hourly range for this position is $15.00 - $8.75 and is commensurate with position, experience, and location. Associates in this position will receive a 1.50 shift differential for hours worked between 12am - 6am.

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at or .

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

POSITION TITLE: Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/BookkeeperFLSA STATUS: Non-ExemptJOB SUMMARY:To provide and maintain high standards of customer service throughout the front end operations. To supervise and direct all front end personnel and activities.ESSENTIAL JOB FUNCTIONS:1) Promote customer goodwill by providing high standards of customer service.2) Supervise and schedule activities of front-end personnel to ensure consistent application of high customer courtesy standards.3) Prepare and maintain effective work schedules for front-end personnel to keep customer inconvenience to a minimum.4) Enforce store policy as it relates to front end operations and assist store managers with discipline of front end associates who fail to abide by company policies and procedures.5) Delegate responsibilities to cashiers as prescribed by store management.6) Conduct training programs for new associates, as well as associates already on board.7) Assist cashiers with price checks.8) Keep store management and scan coordinator informed of all pricing problems.9) Assist customers with returned merchandise, over rings, and overcharges.10) Approve customer checks and enforce check cashing policies.11) Maintain a regular cleaning schedule and overall good housekeeping of the front end.12) Order and control front end supplies (register paper, ribbons, etc.)13) Greet and customers and be observant of people in the store.14) Abide by all company policies as stated in the Employee Handbook.SUPPLEMENTAL JOB FUNCTIONS:1) Provide for proper staffing of Service Center and provide proper training for Acting Customer Service Supervisor.MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:1) Strong oral and written communication skills for dealing with customers, employees, and Vendors.2) Strong analytical and mathematics skills for conducting accurate audits.3) Must be knowledgeable in federal and state child labor laws regarding employment of individuals under the age of 18.

The Customer Service Representative is responsible for efficiently processing customer orders, addressing inquiries, resolving complaints, and ensuring a positive customer experience. This role requires strong attention to detail, excellent communication skills, and the ability to handle multiple tasks in a fast-paced environment.

• Order Management: Receive and process customer orders, either directly from customers or through sales representatives.
• Material Purchasing: Ensure timely placement of orders for materials and supplies needed for production.
• Billing and Documentation: Process billing and maintain accurate customer records.
• Customer Support: Handle customer complaints and inquiries, coordinating with internal teams as necessary for resolutions.
• Data Management: Maintain customer files and update records as required. Process new products and purchase orders, and ensure accurate record-keeping of customer order changes.
• Sales Support: Assist the sales team in managing customer relations and driving supplemental sales where applicable.
• Inventory Management: Monitor warehouse inventory levels to ensure product availability, adhering to agreed minimum/maximum stock levels, and analyze monthly usage and restocking needs.
• Communication: Send order confirmations and other relevant updates to customers via fax or email.
• Compliance: Adhere to company policies and procedures at all times.
• Other Duties: Complete additional tasks as assigned by management.

• Education & Experience: High school diploma or GED required. Preferred candidates with experience in manufacturing or the corrugated box industry. Data entry experience and familiarity with production processes are highly desirable.
• Skills:
• Communication: Excellent verbal and written communication skills in the English language. Ability to interpret and generate reports and correspondence.
• Mathematical Proficiency: Ability to perform basic math functions (addition, subtraction, multiplication, division) and calculate rates, discounts, and other numerical data.
• Problem Solving: Strong reasoning skills with the ability to resolve problems and handle a variety of situations, often with limited information.
• Technical Skills: Competence in computer data entry and familiarity with product knowledge and production processes.
• Quality Standards: Understanding of ISO and QS standards is a plus.

• Regularly required to walk, talk, and hear, as well as stand or sit for extended periods.
• Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• The role involves working in environments with fluctuating humidity, moving mechanical parts, and exposure to fumes or airborne particles.
• Noise levels in the work environment can be loud.

• Sales and Customer Service Standards: The employee will be evaluated based on meeting or exceeding sales and customer service operating standards.
• Professional Growth: Annual goals for professional development will be set in collaboration with the supervisor.
• Employee Interaction: Evaluation of how well the employee fosters positive relationships and demonstrates respect and communication with colleagues.
• Creativity: Assessment of the employee's contribution to business improvement through innovative ideas and active participation.

POSITION TITLE: Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/BookkeeperFLSA STATUS: Non-ExemptJOB SUMMARY:To provide and maintain high standards of customer service throughout the front end operations. To supervise and direct all front end personnel and activities.ESSENTIAL JOB FUNCTIONS:1) Promote customer goodwill by providing high standards of customer service.2) Supervise and schedule activities of front-end personnel to ensure consistent application of high customer courtesy standards.3) Prepare and maintain effective work schedules for front-end personnel to keep customer inconvenience to a minimum.4) Enforce store policy as it relates to front end operations and assist store managers with discipline of front end associates who fail to abide by company policies and procedures.5) Delegate responsibilities to cashiers as prescribed by store management.6) Conduct training programs for new associates, as well as associates already on board.7) Assist cashiers with price checks.8) Keep store management and scan coordinator informed of all pricing problems.9) Assist customers with returned merchandise, over rings, and overcharges.10) Approve customer checks and enforce check cashing policies.11) Maintain a regular cleaning schedule and overall good housekeeping of the front end.12) Order and control front end supplies (register paper, ribbons, etc.)13) Greet and customers and be observant of people in the store.14) Abide by all company policies as stated in the Employee Handbook.SUPPLEMENTAL JOB FUNCTIONS:1) Provide for proper staffing of Service Center and provide proper training for Acting Customer Service Supervisor.MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:1) Strong oral and written communication skills for dealing with customers, employees, and Vendors.2) Strong analytical and mathematics skills for conducting accurate audits.3) Must be knowledgeable in federal and state child labor laws regarding employment of individuals under the age of 18.

We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, youll be part of a caring team thats dedicated to helping all of us fly high together. Were team players, day-brighteners, and go-getters: and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. Were proud to be a part of a winning team of Associate owners who shape our success. Were committed to helping our communities and one another at every turn, because we know that when we fly together, theres no limit to how far we can go. Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar.

What you'll do:
• Greet and engage with customers to ensure their needs are met both quickly and courteously.
• Prepare food items such as our delicious breakfast items, built-to-order sandwiches, specialty beverages, and pizzas as well keeping our coffee station clean and organized.
• Operate the cash register, handle payments, activate fuel and gift cards, as well as assist with lottery and ID verification for age-restricted products.
• Ensure our stores are well-stocked and that our shelves remain fresh, full, and inviting.
• Help keep our stores clean and safe by following all established policy, procedures, and guidelines.
• Complete store housekeeping duties including cleaning, dusting, sweeping, mopping, emptying trash, and more.

Benefits:

• We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical/dental vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, paid parental leave, store discounts, paid time off, flexible schedules and access to other benefit and wellness programs.
• Eligibility for Wawa Benefits is defined under the terms of the plan(s)

Qualifications:

• Great communication and customer service skills.
• Ability to thrive in a fast-paced environment and multitask like a pro.
• Must be 16+ years old with reliable transportation.
• Enjoys working in a team environment.

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at or .

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, youll be part of a caring team thats dedicated to helping all of us fly high together. Were team players, day-brighteners, and go-getters: and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. Were proud to be a part of a winning team of Associate owners who shape our success. Were committed to helping our communities and one another at every turn, because we know that when we fly together, theres no limit to how far we can go. Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar.

What you'll do:
• Greet and engage with customers to ensure their needs are met both quickly and courteously.
• Prepare food items such as our delicious breakfast items, built-to-order sandwiches, specialty beverages, and pizzas as well keeping our coffee station clean and organized.
• Operate the cash register, handle payments, activate fuel and gift cards, as well as assist with lottery and ID verification for age-restricted products.
• Ensure our stores are well-stocked and that our shelves remain fresh, full, and inviting.
• Help keep our stores clean and safe by following all established policy, procedures, and guidelines.
• Complete store housekeeping duties including cleaning, dusting, sweeping, mopping, emptying trash, and more.

Benefits:

• We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical/dental vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, paid parental leave, store discounts, paid time off, flexible schedules and access to other benefit and wellness programs.
• Eligibility for Wawa Benefits is defined under the terms of the plan(s)

Qualifications:

• Great communication and customer service skills.
• Ability to thrive in a fast-paced environment and multitask like a pro.
• Must be 16+ years old with reliable transportation.
• Enjoys working in a team environment.

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at or .

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

As a Customer Service Associate (CSA) you are the friendly face that puts the Wow in Wawa by greeting and serving our customers. As a CSA, you are proud to be part of a beloved brand that is committed to putting people first, doing the right thing, Customer Service, Associate, Service, Retail, Benefits