138 Customer Service Manager jobs in Santa Clarita

Join Our Growing Team at LA Solar Group!

In the midst of the solar industry's challenges, LA Solar Group, a recognized Inc. 5000 Fastest-Growing Solar Company for 8 consecutive years, stands tall. We continue to lead with innovative solutions and a strong customer reputation.

Job Summary
LA Solar Group is seeking a motivated and detail-oriented Solar Project Manager / Customer Service Representative to join our team. This hybrid role bridges the gap between our field operations and our customers-ensuring solar and battery storage projects run smoothly, on schedule, and with exceptional customer satisfaction from start to finish.
Job Duties / Responsibilities

• Manage solar and battery storage projects from contract signing through installation and final inspection
• Serve as the main point of contact for customers, keeping them informed throughout each phase of the project
• Coordinate internal teams (sales, design, installation crews, electricians) to meet project deadlines and quality standards
• Schedule and oversee site surveys, permitting, utility interconnection, inspections, and system activations
• Maintain accurate project timelines, notes, and updates using CRM/project management software
• Answer customer inquiries via phone, email with professionalism and responsiveness
• Proactively address customer concerns or issues and provide timely resolutions
• Conduct post-installation follow-ups including monitoring setup, final documentation, and warranty/service support
• Assist with continuous process improvement to enhance customer experience and streamline workflows
• Stay informed on current solar technologies, battery systems, and incentive programs to assist and educate customers
• Manage solar and battery storage projects from contract signing through final inspection using our in-house CRM tool
• Communicate with customers directly through the CRM platform-keeping them updated on project status, answering questions, and sharing key documents
• Ensure all project milestones, notes, and files are accurately documented in the CRM for team collaboration and transparency
• Guide customers through the project timeline by using automated updates and personalized communication via the CRM

• 2+ years experience in solar, construction project management, or customer service roles
• Exceptional communication skills and a strong customer service mindset
• Organized and capable of managing multiple projects and priorities simultaneously
• Familiarity with permitting, utility interconnection, and inspection coordination
• Proficiency with spreadsheets, and project-tracking tools
• Experience with CRM systems a plus-we use our own in-house platform to manage projects and communicate with customers in real-time
• Ability to interpret solar plans, proposals, and technical documents is a plus
• Must be legally authorized to work in the United States

• Ability to sit or stand at a computer for extended periods
• Comfortable working in a fast-paced, team-focused environment

• Health Insurance: Comprehensive medical coverage available after 6 months of employment
• 401(k) Retirement Plan
• Paid Time Off: Vacation days, sick leave, and holidays
• Professional Development - Training, certifications, and growth into senior roles
• Team Environment - Work with a supportive crew in a growing renewable energy company
• Company Equipment Provided - computer and all necessary software access

Assist customers inside and outside a U-Haul center with U-Haul products and services. Use smartphone-based U-Scan technology to manage rentals and inventory. Move and hook up U-Haul trucks and trailers. Clean and inspect equipment on the lot includi Customer Service Representative, Customer Service, Representative, Retail

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

Our motto is ' Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.

U-Haul Offers:

• Career stability
• Opportunities for advancement
• Mindset App Reimbursement
• Gym Reimbursement Program
• Health insurance plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24-hour physician available for kids
• Dental and Vision Plans
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey's SmartDollar Program

Customer Service Representative Responsibilities:

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative Minimum Qualifications:

• Valid driver's license and ability to maintain a good driving record
• High school diploma or equivalent

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. ("U-Haul"), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties And Responsibilities:

• Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Requirements:

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution
• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)

Benefits:

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)