136 Customer Service Manager jobs in Shepherdsville
Customer Service Manager- Remote
Posted 20 days ago
Job Viewed
Job Description
**Job Summary:**
Under the direction of the Sr Manager of Customer Service, the Customer Service Manager will oversee a team of Customer Service Representatives and/or Engagement Specialists. Responsibilities include the coaching, development and daily support and management of the team. In addition, the Customer Service Manager is responsible for metric and quality performance monitoring. The successful candidate will recognize, embrace, and support the philosophy, mission, values, and vision of Sharecare. Demonstration of these values will be evident by leadership practices, integrity, and a demeanor consistent with the culture of professionally representing Sharecare. Analytical, decision-making prioritizing and leadership skills, along with considerable tact and diplomacy, are all extremely important?
**Essential Job Functions:**
+ **Team Supervision** **: Oversee daily operations and performance of customer service representatives.**
+ Manages, coaches and trains staff to meet established performance standards.
+ Performs regular call monitoring & audits of staff phone conversations to ensure that accurate information is being articulated to patients and customers.
+ Monitors phone system and call volume throughout the day; ensure the phones have the proper staffing, reporting any trends in call volume to the WF Manager ensuring the phones are answered within the established Service Level Agreements.
+ **Complaint Resolution** **: Handle escalated customer complaints or complex issues.**
+ Communicate and meet with Clients as needed, including but not limited to implementations, complaint resolution and process improvement discussions.
+ **Training and Development** **: Facilitate staff training sessions and support career development.**
+ Monitors staff attendance and performance daily; handling the disciplinary process when necessary to correct overall performance.
+ Holds team meetings to ensure effective communication, continuous training, and positive engagement across the team.
+ Analyzes trends and conducts recurrent training as required by analysis of monitored calls
+ **Performance Monitoring** **: Track and report on key performance indicators and service metrics.**
+ Work closely with Vendor(s) to ensure Service Levels and KPIs are maintained.
+ Ensures consistency in service delivery by the entire team to drive contractual outcomes and positive customer experience.
+ Evaluates and communicates overall team performance expectations and feedback to their staff.
+ **Process Improvement** **: Identify opportunities to enhance processes and improve service efficiency.**
+ Works closely with the Sr Manager of Customer Service and VP of Provider Engagement to establish short term and long-term goals for the Customer Service team and the department.
+ Coaches and develops staff to address areas of concern and identify potential professional development opportunities.
+ Uses proactive support and communication to Client Operations, Workforce Management, and Training teams.
+ Collaboratively works with peer Customer Service Managers to identify cross-team improvement opportunities and foster an environment of support and comradery.
+ Some travel may be required
+ Additional responsibilities may vary depending on need.
**Specific Skills/ Attributes:**
+ Positive attitude
+ Demonstrates time management skills
+ Team player
+ Flexible
**Qualifications:**
+ Minimum of 2 years Call Center Customer Service experience
+ College degree or demonstrated professional leadership experience
+ Excellent verbal and written communication skills
+ Detail oriented and well organized
+ Demonstrates follow through on assignments
+ Effectively navigates telephony and Computer Information Systems technology
+ Displays sound judgment and critical thinking skills
+ Available to work all shifts / days as needed
+ Ability to deliver and receive feedback to include difficult discussions
+ Ability to maintain a high degree of confidentiality
+ Proficient with MS Office
+ Ability to work flexible hours and shifts
Sharecare, Inc. and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.
Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.
Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.
Customer Service Manager - State Farm Agent Team Member
Posted today
Job Viewed
Job Description
Job Description
Benefits:
- License Reimbursement
- Simple IRA
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ROLE DESCRIPTION:
As a Customer Service Manager - State Farm Agent Team Member with Brian Arends - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
RESPONSIBILITIES:
- Oversee the customer service team and daily operations.
- Respond to customer inquiries regarding insurance policies, coverage options, claims, and billing, ensuring clear and accurate information is provided.
- Assist customers with policy changes, including updating personal information, adding or removing coverage, and processing renewals or cancellations.
- Maintain accurate customer records and policy documentation, ensuring compliance with industry regulations and company standards.
- Experience in customer service and customer management preferably within the insurance industry.
- Bilingual Spanish
- Strong leadership and organizational skills.
- Excellent communication and problem-solving abilities.
- Willing to obtain active insurance license.
Customer Service Manager - State Farm Agent Team Member
Posted today
Job Viewed
Job Description
Job Description
Job Title: Full-Time Office / Customer Service Manager
Location: Jeffersonville, IN
Salary: $50,000 per year (dependent on experience)
Benefits:
- Simple IRA: 100% match on 3% employee contribution
- Group Life Insurance
- Paid Time Off (PTO)
- Paid Holidays
- Salary plus commission / bonus
- Monthly bank reconciliations
- Scheduling
- Hiring and training office staff
- Managing payroll
- Overseeing day-to-day operations of the customer service team
- Proven experience as an Office Manager or similar role
- Excellent organizational and leadership skills
- Strong communication and interpersonal abilities
- Proficiency in office software (e.g., MS Office)
- Attention to detail and problem-solving skills
Client Services Associate
Posted today
Job Viewed
Job Description
The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.
At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.
Client Services Associates play an integral role in providing luxury service and assessing the needs of our clients. This is the ideal role for an innovator with a sense of personal style, polished appearance, refined taste and a discerning eye for luxury.
YOUR RESPONSIBILITIES
* Live Our Vision, Values and Beliefs every day
* Greet and welcome RH Clients and assist with any questions or concerns
* Assist in connecting clients with the right Associates based on their purchase needs
* Assist and communicate with clients in the Gallery, over the phone and through email
* Provide an elevated level of client services support to Gallery Partners to resolve client concerns
* Become well-versed on RH product and offerings
* Create a luxury service experience in every interaction
* Exhibit broad understanding of the organization
OUR REQUIREMENTS
* Customer service experience within a design firm, high-end furniture showroom, or luxury retail setting preferred
* Ability to recognize and respond to multiple priorities
* Strong organizational and time management skills
* Strong verbal and written communication skills
* Commitment to quality, detail focused on all levels
* People and relationship-driven
* Commitment to quality, detail-focused on all levels
* Proficiency with Mac Operating System, IOS devices, Microsoft Office and Google Applications
OUR PHYSICAL REQUIREMENTS
* Ability to lift and mobilize small to medium items up to 30 lbs. while utilizing appropriate equipment and techniques
* Ability to maneuver effectively around gallery floor, stock room and office
* Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and climbing
Client Services Representative
Posted 2 days ago
Job Viewed
Job Description
Client Service Representative At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together. We currently have an exciting opening for a Client Service Representative. Radial is the pre-eminent B2C eCommerce fulfillment solutions provider powering some of the world's best customer experiences, specializing in tailored, scalable eCommerce fulfillment solutions for mid-market and enterprise brands. Click Here to Learn More About Radial Role Summary: The Client Service Representative (CSR) will serve as a single point of contact for Radial clients. The CSR will serve as the single point of contact and manage day-to-day communications between assigned client groups and Radial for all fulfillment needs and will interact with clients and site leadership on a daily basis through email, phone calls, text messages, etc. as necessary. Responsibilities: Primary contact for customers related to all operational inquiries, reporting, KPI's, etc in support of the fulfillment Site Director.Assisting customers in resolving all questions and issues.Trouble resolution root cause both operational and systemic, with internal escalation & communication as required.Making sound business decisions and resolving escalated customer issues in a professional manner.Tracking, reporting and making suggestions regarding the current impact of policies and procedures on the customer experience. Communicate these points effectively to site leadershipProviding exceptional service by assisting customers via phone, email, chat, and text.Processing requests in customer service, escalation, and other queues correctly and efficiently.Managing projects with minimal supervision.Following up on status of issues forwarded to other Radial personnel to ensure that client's/customer's concerns are addressed promptly. Solve issues through research (system, in the operation, collaborating with customer and leadership, etc) as much as possibleAssisting with floor support.Maintaining a high level of customer knowledge (forecast, product, policies, procedures, promotions, etc).May be required to complete other duties as assigned. Qualifications: Experience in a warehouse settingStrong interpersonal and communication skills - within the company and with customersExperience with Warehouse Management Systems (WMS); reporting and troubleshooting.Knowledge of department processes and SOPsCollaborative approach and excellent problem-solving abilityStrong attention to detail and ability to meet deadlines Superior written and oral communication skills, coupled with technical acumenHigh School diploma or equivalent.Strong Microsoft Office Suite skills including Word, Excel, Outlook and Teams are requiredFlexibility to work a non-traditional schedule on a year-round basis including extended hoursMust be able to hear and understand verbal instructions Must possess capability to walk or stand for extended periods of time Must be able to lift up to 50 pounds to push or pull carts of up to 100 pounds Must be able to climb stairs, to bend, stoop, kneel and grasp products Travel: This position is not remote.Up to 5% travel may be required. Benefits: Opportunities to develop and explore career advancementCompetitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA fundingFamily planning coverage, including Fertility & Adoption benefits401K matching after 6 months with immediate vestingGenerous PTOEducational assistance and more! Radial is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any other group or class protected by applicable federal, state or local law. Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing We will work to assist disabled job seekers whose disability prevents them from being able to apply online. Want to join an organization with an inclusive work culture? No need to look any further. Apply now! Click Here for All Open Jobs at Radial Access this link to review our privacy notice: Radial, Inc. Privacy Notice for Candidates | Radial
Client Services Representative
Posted 2 days ago
Job Viewed
Job Description
Client Service RepresentativeAt Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together. We currently have an exciting opening for a Client Service Representative.Radial is the pre-eminent B2C eCommerce fulfillment solutions provider powering some of the world's best customer experiences, specializing in tailored, scalable eCommerce fulfillment solutions for mid-market and enterprise brands. Click Here to Learn More About RadialRole Summary:The Client Service Representative (CSR) will serve as a single point of contact for Radial clients. The CSR will serve as the single point of contact and manage day-to-day communications between assigned client groups and Radial for all fulfillment needs and will interact with clients and site leadership on a daily basis through email, phone calls, text messages, etc. as necessary.Responsibilities:Primary contact for customers related to all operational inquiries, reporting, KPI's, etc in support of the fulfillment Site Director.Assisting customers in resolving all questions and issues.Trouble resolution root cause both operational and systemic, with internal escalation & communication as required.Making sound business decisions and resolving escalated customer issues in a professional manner.Tracking, reporting and making suggestions regarding the current impact of policies and procedures on the customer experience. Communicate these points effectively to site leadershipProviding exceptional service by assisting customers via phone, email, chat, and text.Processing requests in customer service, escalation, and other queues correctly and efficiently.Managing projects with minimal supervision.Following up on status of issues forwarded to other Radial personnel to ensure that client's/customer's concerns are addressed promptly. Solve issues through research (system, in the operation, collaborating with customer and leadership, etc) as much as possibleAssisting with floor support.Maintaining a high level of customer knowledge (forecast, product, policies, procedures, promotions, etc).May be required to complete other duties as assigned.Qualifications:Experience in a warehouse settingStrong interpersonal and communication skills - within the company and with customersExperience with Warehouse Management Systems (WMS); reporting and troubleshooting.Knowledge of department processes and SOPsCollaborative approach and excellent problem-solving abilityStrong attention to detail and ability to meet deadlines Superior written and oral communication skills, coupled with technical acumenHigh School diploma or equivalent.Strong Microsoft Office Suite skills including Word, Excel, Outlook and Teams are requiredFlexibility to work a non-traditional schedule on a year-round basis including extended hoursMust be able to hear and understand verbal instructions Must possess capability to walk or stand for extended periods of time Must be able to lift up to 50 pounds to push or pull carts of up to 100 pounds Must be able to climb stairs, to bend, stoop, kneel and grasp products Travel:This position is not remote.No travel required.Benefits:Opportunities to develop and explore career advancementCompetitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA fundingFamily planning coverage, including Fertility & Adoption benefits401K matching after 6 months with immediate vestingGenerous PTOEducational assistance and more!Radial is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any other group or class protected by applicable federal, state or local law.Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing We will work to assist disabled job seekers whose disability prevents them from being able to apply online.Want to join an organization with an inclusive work culture? No need to look any further. Apply now!Click Here for All Open Jobs at Radial Access this link to review our privacy notice: Radial, Inc. Privacy Notice for Candidates | Radial
Client Services Representative
Posted 1 day ago
Job Viewed
Job Description
**Job Number:** JO-2506-10985
**Location (City, State):** Shepherdsville, KY
**Employee Group:** Regular
**Shift:** Day
**Travel:** 5%
**Site Name:** Shepherdsville Dist Center
**Is Remote Eligible:** No
**Pay:** $50,065.00 - $85,025.00 per year
Share ( |Email this job
**Client Service Representative**
At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together. We currently have an exciting opening for a Client Service Representative.
Radial is the pre-eminent B2C eCommerce fulfillment solutions provider powering some of the world's best customer experiences, specializing in tailored, scalable eCommerce fulfillment solutions for mid-market and enterprise brands. Click Here to Learn More About Radial ( Summary:**
The Client Service Representative (CSR) will serve as a single point of contact for Radial clients. The CSR will serve as the single point of contact and manage day-to-day communications between assigned client groups and Radial for all fulfillment needs and will interact with clients and site leadership on a daily basis through email, phone calls, text messages, etc. as necessary.
**Responsibilities:**
+ Primary contact for customers related to all operational inquiries, reporting, KPI's, etc in support of the fulfillment Site Director.
+ Assisting customers in resolving all questions and issues.
+ Trouble resolution root cause both operational and systemic, with internal escalation & communication as required.
+ Making sound business decisions and resolving escalated customer issues in a professional manner.
+ Tracking, reporting and making suggestions regarding the current impact of policies and procedures on the customer experience. Communicate these points effectively to site leadership
+ Providing exceptional service by assisting customers via phone, email, chat, and text.
+ Processing requests in customer service, escalation, and other queues correctly and efficiently.
+ Managing projects with minimal supervision.
+ Following up on status of issues forwarded to other Radial personnel to ensure that client's/customer's concerns are addressed promptly. Solve issues through research (system, in the operation, collaborating with customer and leadership, etc) as much as possible
+ Assisting with floor support.
+ Maintaining a high level of customer knowledge (forecast, product, policies, procedures, promotions, etc).
+ May be required to complete other duties as assigned.
**Qualifications:**
+ Experience in a warehouse setting
+ Strong interpersonal and communication skills - within the company and with customers
+ Experience with Warehouse Management Systems (WMS); reporting and troubleshooting.
+ Knowledge of department processes and SOPs
+ Collaborative approach and excellent problem-solving ability
+ Strong attention to detail and ability to meet deadlines
+ Superior written and oral communication skills, coupled with technical acumen
+ High School diploma or equivalent.
+ Strong Microsoft Office Suite skills including Word, Excel, Outlook and Teams are required
+ Flexibility to work a non-traditional schedule on a year-round basis including extended hours
+ Must be able to hear and understand verbal instructions
+ Must possess capability to walk or stand for extended periods of time
+ Must be able to lift up to 50 pounds to push or pull carts of up to 100 pounds
+ Must be able to climb stairs, to bend, stoop, kneel and grasp products
**Travel:**
+ This position is not remote.
+ Up to 5% travel may be required.
**Benefits:**
+ Opportunities to develop and explore career advancement
+ Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding
+ Family planning coverage, including Fertility & Adoption benefits
+ 401K matching after 6 months with immediate vesting
+ Generous PTO
+ Educational assistance and more!
Radial is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any other group or class protected by applicable federal, state or local law.
Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing . We will work to assist disabled job seekers whose disability prevents them from being able to apply online.
Want to join an organization with an inclusive work culture? No need to look any further. Apply now!
Click Here for All Open Jobs at Radial ( this link to review our privacy notice: Radial, Inc. Privacy Notice for Candidates | Radial ( you like to apply to this job?
Apply for the Client Services Representative position
Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing . We will work to assist disabled job seekers whose disability prevents them from being able to apply online.
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Client Services Representative
Posted 1 day ago
Job Viewed
Job Description
**Job Number:** JO-2506-10987
**Location (City, State):** Louisville, KY
**Employee Group:** Regular
**Shift:** Day
**Travel:** 0%
**Site Name:** Louisville Dist Center 7601
**Is Remote Eligible:** No
**Pay:** $50,065.00 - $85,025.00 per year
Share ( |Email this job
**Client Service Representative**
At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together. We currently have an exciting opening for a Client Service Representative.
Radial is the pre-eminent B2C eCommerce fulfillment solutions provider powering some of the world's best customer experiences, specializing in tailored, scalable eCommerce fulfillment solutions for mid-market and enterprise brands. Click Here to Learn More About Radial ( Summary:**
The Client Service Representative (CSR) will serve as a single point of contact for Radial clients. The CSR will serve as the single point of contact and manage day-to-day communications between assigned client groups and Radial for all fulfillment needs and will interact with clients and site leadership on a daily basis through email, phone calls, text messages, etc. as necessary.
**Responsibilities:**
+ Primary contact for customers related to all operational inquiries, reporting, KPI's, etc in support of the fulfillment Site Director.
+ Assisting customers in resolving all questions and issues.
+ Trouble resolution root cause both operational and systemic, with internal escalation & communication as required.
+ Making sound business decisions and resolving escalated customer issues in a professional manner.
+ Tracking, reporting and making suggestions regarding the current impact of policies and procedures on the customer experience. Communicate these points effectively to site leadership
+ Providing exceptional service by assisting customers via phone, email, chat, and text.
+ Processing requests in customer service, escalation, and other queues correctly and efficiently.
+ Managing projects with minimal supervision.
+ Following up on status of issues forwarded to other Radial personnel to ensure that client's/customer's concerns are addressed promptly. Solve issues through research (system, in the operation, collaborating with customer and leadership, etc) as much as possible
+ Assisting with floor support.
+ Maintaining a high level of customer knowledge (forecast, product, policies, procedures, promotions, etc).
+ May be required to complete other duties as assigned.
**Qualifications:**
+ Experience in a warehouse setting
+ Strong interpersonal and communication skills - within the company and with customers
+ Experience with Warehouse Management Systems (WMS); reporting and troubleshooting.
+ Knowledge of department processes and SOPs
+ Collaborative approach and excellent problem-solving ability
+ Strong attention to detail and ability to meet deadlines
+ Superior written and oral communication skills, coupled with technical acumen
+ High School diploma or equivalent.
+ Strong Microsoft Office Suite skills including Word, Excel, Outlook and Teams are required
+ Flexibility to work a non-traditional schedule on a year-round basis including extended hours
+ Must be able to hear and understand verbal instructions
+ Must possess capability to walk or stand for extended periods of time
+ Must be able to lift up to 50 pounds to push or pull carts of up to 100 pounds
+ Must be able to climb stairs, to bend, stoop, kneel and grasp products
**Travel:**
+ This position is not remote.
+ No travel required.
**Benefits:**
+ Opportunities to develop and explore career advancement
+ Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding
+ Family planning coverage, including Fertility & Adoption benefits
+ 401K matching after 6 months with immediate vesting
+ Generous PTO
+ Educational assistance and more!
Radial is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any other group or class protected by applicable federal, state or local law.
Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing . We will work to assist disabled job seekers whose disability prevents them from being able to apply online.
Want to join an organization with an inclusive work culture? No need to look any further. Apply now!
Click Here for All Open Jobs at Radial ( this link to review our privacy notice: Radial, Inc. Privacy Notice for Candidates | Radial ( you like to apply to this job?
Apply for the Client Services Representative position
Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing . We will work to assist disabled job seekers whose disability prevents them from being able to apply online.
Client Services Manager
Posted 20 days ago
Job Viewed
Job Description
Since 2002, we have expanded to more than 40 locations, and we have no plans of slowing down anytime soon. We are seeking big thinkers to lead us into the future and explore the career of a lifetime.
+ Ranked the #1 Best Staffing Firm to Work for in North America by Staffing Industry Analysts (Category: 500+ Employees)
+ An Inc. 5000 fastest growing private company in America every year since 2007!
**Description** :
The Client Services Manager is responsible for generating sales, increasing revenue and profitability? This position establishes and develops client relationships as well as works with one or more recruiters to fulfill open job orders?The position will collaborate with business stakeholders, business leaders and subject matter experts to plan and deliver projects effectively and timely.
**?**
**Essential** **Job Functions:**
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.
**Duties and** **Responsibilities** :
+ Establish and maintain target list developing client relationships?
+ Conduct prospecting activities including phone calls, "ad calls," skills marketing, email, social media, in-person meetings, and other methods?
+ Generate new job orders weekly in line with performance objectives.
+ Manage new and open job orders from intake to fulfillment?
+ Utilize Bullhorn to log all activity, notes, and information vital to managing and growing a book of business as well as planning daily activities?
+ Collaborate with teammates to cross-sell and/or fulfill open positions across other lines of business and/or national practices as appropriate?
_The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time._ _Reasonable_ _accommodations_ _may be made to enable qualified individuals with disabilities to perform the essential functions_ _._
**Desired Competencie** **s** **:** ?
+ **Customer/Candidate Focus** **-** **?** Builds strong customer relationships and delivers customer-centric solutions.
+ **Results Oriented** **-** **?** Consistently achieves results, even under tough circumstances.
+ **Communicates Effectively** **-** **?** Develops and delivers written and verbal communication that conveys clear understanding of different audiences and their levels of comprehension. Active listener to ensure clear understanding.
+ **Planning Forethought and Alignment** **-** **?** Plans and prioritizes work to meet commitments aligned with organizational goals.
+ **Interpersonal Intelligence** **-** **?** Understands self and others' emotions and is able to manage self and others' emotions to create a comfortable environment removing internal and external barriers to build rapport with others, including those with diverse opinions and beliefs, by acting with respect, dignity, and integrity.
+ **Decision Quality** **-** **?** Makes good and timely decisions that keep the organization moving forward.
+ **Collaborative** **-** **?** Partners and connects with others to achieve shared goals or objectives, seeking input and inspiring others to value the same, building trust with each collaborative interaction.
**Education** **and Experience** **:** ?
+ Bachelor's degree required?
+ Minimum 0 to 18 monthsof experience in audit, tax, and/or public accounting or directly relevant experience?highly preferred?
+ CPA, CFA, MBA or other professional designation a plus?
+ Previous experience in recruiting or business development a plus?
**Location** **: In** **office.**
Hybrid/Remote option may be considered with Management approval.
**Travel Requirements:**
Less than 5% (almost no travel)
**Physical Demands:** The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position:
Frequent: Sitting, walking, eye/hand/foot coordination and repetitive motion.
Occasional: Standing and bending.
Infrequent: Lifting up to 10 pounds.
Vaco, LLC ("we," "our," or "Vaco") respects your privacy and is committed to providing a transparent notice of our Notice at Collection and Privacy Policy for California Residents. This Notice and Privacy Policy for California Residents applies solely to those who reside in the State of California ("consumers" or "you"). For additional details, click here ( .
California residents may also access Vaco's HR Notice at Collection for California Applicants and Employees ( .
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Specialist, Prime Client Services
Posted 4 days ago
Job Viewed
Job Description
At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
As a Specialist, Prime Client Services you'll join a high performing team of client servicing professionals whose performance is critical to Coinbase achieving its mission. You will serve as a subject matter specialist for Coinbase's institutional suite of products (Prime, Custody), providing premier client service and operations to our most valued institutional clients and coverage teams. Diligent, insightful, and have a bias towards action, you will play a crucial role in the success of the *Institutional Operations Services* organization as we help build the crypto economy.
The role goes beyond being the face of Coinbase for our top tier clients as team members are also expected to have a high level of system, product and crypto expertise to ensure client queries are managed autonomously within our exceeds client expectations client model.
*What You'll Be Doing (i.e., Job Duties)*
* Act as a product and service expert for Coinbase's institutional clients, providing end-to-end support across their lifecycle on the platform.
* Navigate and execute complex workflows, including analytics, account maintenance, client management, incident and escalation management, billing, audit processes, reporting, allocations, cold storage, and wallet management.
* Deliver direct client service and support to institutional clients through phone, email, and video calls, ensuring queries are resolved with accuracy and professionalism.
* Facilitate client demo calls, serving as a subject matter expert for the Prime Broker suite of services, and address technical cryptocurrency-related questions.
* Operationalize new and existing policies, processes, and procedures, ensuring alignment with risk and control requirements.
* Support product launches by driving operational readiness and ensuring seamless integration for institutional clients.
* Serve as a key member of the global 24x7 operating model, balancing deep product expertise with high-touch client support.
* Collaborate with internal teams, including Sales, Account Management, Program Management, Engineering, and Product, to resolve issues, surface client feedback, and drive product enhancements.
* Lead or contribute to cross-functional projects with alignment to organizational OKRs, leveraging effective project management skills.
* Identify gaps in processes, policies, or tools, and recommend or implement improvements to enhance client service delivery.
*What We Look For In You (Requirements):*
* Passionate about Coinbase's mission, with a focus on delivering exceptional client servicing experiences while maintaining operational risk and control standards.
* 4+ years of experience supporting high-priority institutional clients in compliance, trading, product support, payments, or fraud.
* Strong knowledge of cryptocurrency, global financial markets, and trading platforms, with the ability to turn technical concepts into actionable solutions.
* Proven ability to manage high-stakes interactions and resolve complex technical and operational issues under pressure.
* Excellent communication skills for effective collaboration across teams and with clients.
* Flexibility to work shifts, including weekends, in a dynamic 24/7 environment.
*Nice to Have (Preferred Qualifications):*
* Bachelor's degree in Finance, Business, Economics, or a related field preferred.
* Work experience in customer support roles focused on Institutional Client Services or High Net Worth Individuals (HNWIs).
* Industry experience within Traditional Finance, Crypto, or Fintech.
* Familiarity with financial technologies like digital banking, trading platforms, or payment solutions.
* Hands-on experience with complex financial products or crypto custody solutions in regulated environments.
* Located in or able to work Eastern or Central Time Zone hours.
Job #: P71800
#LI-Remote
*Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)).
Pay Range:
$45.68-$53.75 USD
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available Disclosure
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
*The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact mailto: