2141 Customer Service Managers jobs in Dallas
Customer Relations Representative (Bilingual -Spanish)
75026 Plano, Texas
Robert Half
Posted 18 days ago
Job Viewed
Job Description
Description
The Bilingual (Spanish) Customer Relations Representative provides professional, compassionate front-line support to external and internal partners, responding to status requests, grievances, and other general inquiries via email and telephone.
RESPONSIBILITIES
+ Responds to both internal and external requests for assistance. Answers incoming calls, checks voicemail, and makes outgoing calls timely, surpassing customary business standards for customer service.
+ Answers incoming calls regarding First Reports of Injury and inputs new claims into proprietary software. Accurately documents all contacts and enters provided information. Updates systems as appropriate.
+ Exercises active listening and asks probing questions to ensure customer inquiries and concerns are appropriately addressed.
+ Distributes or escalates calls to the appropriate personnel and works closely with departments to assist with customer services issues or grievances.
+ Ensures timely responses and maintains up-to-date information for all contacts.
+ Continually broadens knowledge of Company transactions to increase customer service skills. Provides assistance to other departments as needed.
+ Proactively communicates directly to Customer Care leadership any problems or issues that may adversely impact workflow or service to our insureds, an injured worker, vendors or the business.
+ Ensures work is performed in accordance with Company standards, training, supervisory direction, and applicable laws.
Requirements
QUALIFICATIONS
+ Education: Minimum of High School Diploma or equivalent certificate required. College degree a plus.
+ Experience: Minimum of one year of service experience, preferably in a call center environment, preferred. Industry experience a plus/
+ Computer Skills: Must demonstrate basic technical competencies in the use of Microsoft Office/365 applications and be able to become proficient in proprietary and vendor software programs.
+ Learning Agility: Demonstrates the needed capacity to grasp essential concepts or information. Learns from mistakes of self and others; does not repeat mistakes.
TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
The Bilingual (Spanish) Customer Relations Representative provides professional, compassionate front-line support to external and internal partners, responding to status requests, grievances, and other general inquiries via email and telephone.
RESPONSIBILITIES
+ Responds to both internal and external requests for assistance. Answers incoming calls, checks voicemail, and makes outgoing calls timely, surpassing customary business standards for customer service.
+ Answers incoming calls regarding First Reports of Injury and inputs new claims into proprietary software. Accurately documents all contacts and enters provided information. Updates systems as appropriate.
+ Exercises active listening and asks probing questions to ensure customer inquiries and concerns are appropriately addressed.
+ Distributes or escalates calls to the appropriate personnel and works closely with departments to assist with customer services issues or grievances.
+ Ensures timely responses and maintains up-to-date information for all contacts.
+ Continually broadens knowledge of Company transactions to increase customer service skills. Provides assistance to other departments as needed.
+ Proactively communicates directly to Customer Care leadership any problems or issues that may adversely impact workflow or service to our insureds, an injured worker, vendors or the business.
+ Ensures work is performed in accordance with Company standards, training, supervisory direction, and applicable laws.
Requirements
QUALIFICATIONS
+ Education: Minimum of High School Diploma or equivalent certificate required. College degree a plus.
+ Experience: Minimum of one year of service experience, preferably in a call center environment, preferred. Industry experience a plus/
+ Computer Skills: Must demonstrate basic technical competencies in the use of Microsoft Office/365 applications and be able to become proficient in proprietary and vendor software programs.
+ Learning Agility: Demonstrates the needed capacity to grasp essential concepts or information. Learns from mistakes of self and others; does not repeat mistakes.
TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
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0
Customer Relations Representative - State Farm Agent Team Member
75215 Park Cities, Texas
Jesse Castaneda - State Farm Agent
Posted today
Job Viewed
Job Description
Position Overview
State Farm Insurance Agent located in Farmers Branch, TX is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Jesse Castaneda - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance.
Responsibilities
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
Compensation: $36,000.00 - $48,000.00 per year
We're Hiring!
We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to work in an environment that is fun, challenging, and rewarding, then Jesse Castaneda - State Farm Agent may be the right fit for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
State Farm Insurance Agent located in Farmers Branch, TX is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Jesse Castaneda - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance.
Responsibilities
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Work with the agent to establish and meet marketing goals.
- Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
- Maintain a strong work ethic with a total commitment to success each and every day.
- Group Life Insurance Benefits
- Salary plus commission/bonus
- Hourly pay plus commission/bonus
- Paid time off (vacation and personal/sick days)
- Valuable experience
- Growth potential/Opportunity for advancement within my agency
- Successful track record of meeting sales goals/quotas preferred
- Interest in marketing products and services based on customer needs
- People-oriented
- Detail oriented
- Proactive in problem solving
- Pride in getting work done accurately and timely
- Ability to work in a team environment
- Ability to make presentations to potential customers
- Property and Casualty license (must be able to obtain)
- Life and Health license (must be able to obtain)
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
Compensation: $36,000.00 - $48,000.00 per year
We're Hiring!
We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to work in an environment that is fun, challenging, and rewarding, then Jesse Castaneda - State Farm Agent may be the right fit for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, and Renters Insurance.
- Our office is located in Farmers Branch.
- Additional languages spoken: Spanish
We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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1
Customer Relations Representative - State Farm Agent Team Member
75215 Park Cities, Texas
Alison Fourtner - State Farm Agent
Posted today
Job Viewed
Job Description
Responsive recruiter
Benefits:
- Salary Plus Commission
- Bonus based on performance
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
As a Customer Relations Representative - State Farm Agent Team Member with Alison Fourtner - State Farm Agent, you have the opportunity to join an extremely successful agency for creating a lifelong career. Alison has a growth mindset so she provides incredible training and tremendous opportunities for her team. You will enhance your career while educating people about insurance needs, resolving customer inquiries and coordinating with other agency team members.
We anticipate internal growth opportunities for driven and sales-minded candidates.
RESPONSIBILITIES:
- Make daily outbound dials and sell insurance.
- Maintain client records and update information as needed.
- Coordinate with other departments to ensure customer satisfaction.
- Strong oral/written communication, teamwork and problem-solving skills.
- Experience in sales and/or customer service is preferred.
- Ability to multi-task.
- Must be able to obtain (or already possess) Texas General Lines Property and Casualty and Texas General Lines Life, Accident and Health licenses.
We're Hiring!
We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together as a team and have fun while we are doing it! We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to work in an environment that is fun, challenging, and rewarding, then Alison Fourtner - State Farm Agent may be the right fit for you!
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- Our office is located in downtown Dallas.
- I have been a State Farm agent since 2008.
- Before becoming a State Farm Agent, I was previously employed as a State Farm Employee.
- I am a proud graduate of University of North Texas.
- Our agency has received awards including: Ambassador Travel
- Additional languages spoken: Spanish
Apply now and let us put you on the path to success
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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2
Customer Relations Representative - State Farm Agent Team Member
75116 Duncanville, Texas
Joshua Thibodeaux - State Farm Agent
Posted 1 day ago
Job Viewed
Job Description
Responsive recruiter
Replies within 24 hours
Benefits:
- License reimbursement
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities:
- Establish customer relationships and follow up with customers, as needed.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
- Interest in marketing products and services based on customer needs
- Excellent communication skills - written, verbal and listening
- People-oriented
- Detail oriented
- Proactive in problem solving
- Able to learn computer functions
- Ability to work in a team environment
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
Compensation: $55,000.00 - $80,000.00 per year
We're Hiring!
We are a very busy office and are looking for our next great team member. Our team is comprised of results-oriented individuals that are serious about their development. If you want to make an impact, see immediate success, we could be the place for you!
About Our Agency
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.
- We currently have 8 team members at our agency.
- Additional languages spoken: Spanish
We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
View Now
3
Customer Relations Representative State Farm Agent Team Member
76180 North Richland Hills, Texas
Reinhardt State Farm Agency
Posted 1 day ago
Job Viewed
Job Description
Benefits:
Salary Plus Commission
Licensing Paid by Agency
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Position Overview:
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities:
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Requirements:
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
View Now
4
Customer Relations Representative - State Farm Agent Team Member
75126 Pecan Hill, Texas
Houston Tullos - State Farm Agent
Posted 1 day ago
Job Viewed
Job Description
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Houston Tullos - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Do you want a career and not just a job?
If you want to work in an environment that is fun, challenging, and rewarding, then Houston Tullos - State Farm Agent may be the right fit for you!
About Our Agency
Apply now and let us put you on the path to success
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
As a Customer Relations Representative - State Farm Agent Team Member with Houston Tullos - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Establish customer relationships and follow up with customers as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
- Dedicated to customer service
- Able to effectively relate to a customer, answer their questions, and anticipate their needs.
- Excellent communication skills to assist customers and coordinate with other agency team members
- Proactive in problem-solving
- Hourly pay plus commission/bonus
- Growth potential/Opportunity for advancement within my office
- Paid time off (vacation and personal/sick days)
- Health benefits
- Valuable career-building experience
Do you want a career and not just a job?
If you want to work in an environment that is fun, challenging, and rewarding, then Houston Tullos - State Farm Agent may be the right fit for you!
About Our Agency
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, and Health Insurance.
Apply now and let us put you on the path to success
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
View Now
5
Customer Relations Representative - State Farm Agent Team Member
75215 Park Cities, Texas
Nick Bolin - State Farm Agent
Posted 1 day ago
Job Viewed
Job Description
Responsive recruiter
Benefits:
- License Reimbursement
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
As a Customer Relations Representative - State Farm Agent Team Member with Nick Bolin - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
Nick Bolin - State Farm Agent
Ready to Launch Your Career?
Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
We look forward to speaking with you!
Company Website:
View Now
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6
Customer Relations Representative - State Farm Agent Team Member
75215 Park Cities, Texas
Michele Davis - State Farm Agent
Posted 1 day ago
Job Viewed
Job Description
Responsive recruiter
Position Overview
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
- Establish customer relationships and follow up with customers, as needed.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
- 401K
- Salary plus commission/bonus
- Health benefits
- Paid time off (vacation and personal/sick days)
- Flexible hours
- Growth potential/Opportunity for advancement within my agency
- Hiring Bonus up to $
- Interest in marketing products and services based on customer needs
- Excellent communication skills - written, verbal and listening
- People-oriented
- Detail oriented
- Proactive in problem solving
- Able to learn computer functions
- Ability to work in a team environment
- Property and Casualty license (must be able to obtain)
- Life and Health license (must be able to obtain)
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
Compensation: $4,000.00 - 70,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Dallas, TX and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
View Now
7
Customer Relations Representative - State Farm Agent Team Member
75019 Coppell, Texas
Natalie Burkhaulter - State Farm Agent
Posted 2 days ago
Job Viewed
Job Description
Responsive recruiter
Replies within 24 hours
Benefits:
- Health stipend
- 401(k)
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
As a Customer Relations Representative - State Farm Agent Team Member with Natalie Burkhaulter - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain client records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
- Strong communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
Natalie Burkhaulter - State Farm Agent
We are an established, growth-oriented agency with a team of highly motivated individuals. If you want to work in an environment that is fun, challenging, and rewarding, then Natalie Burkhaulter - State Farm Agent may be the right fit for you!
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, and Renters Insurance.
- Our office is located in Coppell, TX.
Company Website:
View Now
8