869 Customer Service Managers jobs in Dallas

**Company Description**
At Raising Cane's Chicken Fingers®, we serve only the most craveable chicken finger meals - it's our One Love! Known for our great Crew and cool Culture, we follow a Work Hard. Have Fun. philosophy. Raising Cane's is the fastest-growing chicken concept around and is on track to be a Top 10 Restaurant Brand in the United States. Each Crewmember is important to our rapid growth and enduring success. Now is your chance to join the Team and Raise The Bar!
**Job Description**
The Customer Relations Representative II serves customers beyond the restaurant by handling customer recovery in a caring, genuine, and authentic way. This role focuses on supporting Level I Representatives on escalations and overflow volume. They also represent Raising Cane's through response and recovery across all social media channels and online reviews.
Your Impact and Responsibilities:
- Utilize scraping and aggregating software to review, code and respond to social media and online reviews to recover Customers and protect the brand
- Support Level I Representatives on high volume overflow and escalations
- Coordinate with other key Restaurant Support Office teams to perform higher level tasks, e.g. processing refunds, corresponding with leadership on escalations, and other role-specific tasks
- Conduct routine quality assurance reviews to identify areas of opportunity for coaching or improving training and process documentation
**Qualifications**
- 2+ years' experience in customer relations, 1+ as a Raising Cane's customer-facing Zone Manager or Restaurant Manager or equivalent professional experience
- Availability to work a full-time varied schedule, including days, evenings, and weekends
- Ability to professionally, empathetically, and confidently engage with customers and internal partners to de-escalate and resolve difficult situations
- Detail-oriented, organized, and flexible for effective task management
- Exceptional communication and comprehension skills, auditory, written and verbal - Ability to work effectively and efficiently both independently and collaboratively
- Proficiency in Microsoft Office: Excel, PowerPoint, Word, and Outlook
**Additional Information**
All your information will be kept confidential according to EEO guidelines.
Terms of Use ( Policy
Candidate Privacy Notice ( is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._

Our client is seeking a highly organized and experienced Senior Customer Service & Helpdesk Manager to lead their support operations in Dallas, Texas, US . This role is critical for ensuring exceptional customer service and efficient technical support for our client's user base. The ideal candidate will have a proven track record of managing helpdesk teams, implementing support strategies, and improving customer satisfaction metrics. You will be responsible for team leadership, training, performance management, and process optimization, ensuring seamless issue resolution and a positive customer experience. This position operates on a hybrid model, combining office-based leadership with remote flexibility.

Key Responsibilities:

• Lead, mentor, and manage the customer service and helpdesk team.
  
• Develop and implement effective customer support strategies and procedures.
  
• Oversee daily helpdesk operations, ensuring timely and accurate issue resolution.
  
• Monitor key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction.
  
• Train and develop team members to enhance their skills and knowledge.
  
• Manage the escalation process for complex customer issues.
  
• Identify trends in support requests and recommend system or process improvements.
  
• Maintain and update the knowledge base for common issues and solutions.
  
• Collaborate with other departments to address customer needs and feedback.
  
• Ensure the team provides courteous, professional, and efficient support.

Qualifications:

• Bachelor's degree in Business Administration, Information Technology, or a related field.
  
• Minimum of 5-7 years of experience in customer service or helpdesk roles, with at least 2 years in a management or supervisory capacity.
  
• Proven experience leading and motivating support teams.
  
• Strong understanding of IT support best practices and helpdesk software.
  
• Excellent problem-solving, communication, and interpersonal skills.
  
• Ability to manage multiple priorities in a fast-paced environment.
  
• Experience with ITIL frameworks is a plus.
  
• Familiarity with ticketing systems (e.g., Zendesk, ServiceNow).

This is an excellent opportunity for a seasoned customer service leader to make a significant impact on customer experience and operational efficiency.

Customer Service Manager - Mesquite, TX
The opportunity:
The Customer Service Manager (CSM) represents Smurfit Westrock to customers as a critical liaison between the customer, sales, production, and operations teams. The Customer Service Manager (CSM) simultaneously provides support to the leadership team by coaching and guiding Customer Account Specialists, executing strategic initiatives for the plant and company, partnering with internal customers and partners, to achieve the highest level of customer satisfaction.
How you will impact Smurfit Westrock:
Business Excellence
* Manage Customer Account Specialist team.
* Manage customer accounts, as necessary.
* Partner with production, shipping, maintenance, quality, and planning teams to review production performance to identify opportunities to optimize functional efficiencies.
* Review customer specifications and new items in the order processing system to ensure all elements are captured and supporting documentation is included for efficient processing and production.
* Participate in daily cross-functional production meetings to keep apprised of production status and ensure customer delivery requirements are met.
* Oversee the tactical execution of tasks by the Customer Account Specialists and ensure alignment with the planning and shipping department.
* Works with the Customer Account Specialists to proactively track order activity and alert appropriate staff/customers of any potential issues.
* Manage inventory movements to ensure customer demands and needs are met.
* Support Customer Account Specialists with issue remediation and communication with customers, as necessary.
* Escalate customer issues as necessary and align with plant leadership on actions to resolve issues.
* Participate in projects supporting plant or companywide strategic initiatives (e.g., margin enhancement efforts, overall equipment effectiveness efforts) by providing critical customer service expertise and insight to inform decisions and recommendations.
People and Culture
* Empowered to develop yourself through a culture of training to give you the tools to accomplish your best work and satisfy the customer.
* Continuously communicate with Customer Account Specialists, manufacturing partners, and sales to align with the current state and ensure operational efficiencies are achieved to meet customer needs.
* Communicate daily with Customer Account Specialists to ensure that they are apprised of all the information impacting production and their customers (e.g., logistics or production delays) and contact customers accordingly.
* Communicate all information relating to special projects with the customer account team and cross-functional partners (including production team, shipping department, Quality, and Safety managers, etc.) to ensure all stakeholders are aware of production and customer impacts and changes, to ensure that business runs smoothly.
* Communicate larger expenditures to leadership to ensure visibility and alignment.
* Mentor, coach, and guide Customer Account Specialists to effectively resolve customer issues.
* Embrace, engage, and execute change management through process adoption.
* Onboard and train Customer Account Specialists on order processing system, specific topics, or best practices to enhance their understanding and performance.
* Gather feedback and insights from Customer Account Specialists and share broadly across the team and with stakeholders (e.g., specialized reports, technology shortcuts)
* Complete performance assessments of Customer Account Specialists based on their performance related to key initiatives and goals, including supporting documentation, opportunities for improvement, and input for performance appraisals for review and validation by the Customer Service Manager
Critical Skills / Capabilities:
* Attention to Detail: Follow established processes and procedures to ensure accuracy of work (Do it right the first time)
* Customer-Oriented: Proactively assesses and effectively resolves customer issues quickly; proactively communicates with customers to ensure alignment and satisfaction; ensures that quality improvements meet the needs and expectations of a diverse customer base; consistently operates with the customersu2019 best interests in mind.
* Communication: Clearly exchanges thoughts, ideas, and messages through written, verbal, and non-verbal methods that promote an understanding with the target audience; listens carefully and attentively
* Collaboration: Works effectively with others to complete a task or achieve a common objective; ability to cooperate in both interpersonal and team relationships to foster enthusiasm and maintain mutual trust, candor, and respect for others. Works through conflict constructively
* Coaching: Demonstrates basic understanding of the individual and organizational benefits of career development; provides feedback to direct reports and/or peers on job skills and personal behavior; identifies employeesu2019 areas of strengths and developmental needs
* Organizational Skills: Planning, monitoring, and prioritizing tasks to ensure achievement of desired results; establishes a systematic course of action to accomplish objectives through multi-tasking and ability to forward-think.
* Time Management: Ability to structure time to meet customer demands; demonstrate flexibility to balance your schedule, tasks, and responsibilities to complete things on time.
* Training Skills: Develop team through continuous improvement using process and change management skills.
* Leadership Skills: Effective ability to communicate well, motivate their team, handle, and delegate responsibilities, listen to feedback, and have the flexibility to solve problems in an ever-changing workplace while demonstrating empathy.
Technical Skills:
* Microsoft Office - Outlook, Teams, Excel, Word, PowerPoint
* System Experience (e.g., AS/400, Kiwiplan ESP/PCS/ULT, HRMS, Amtech, Sage, JD Edwards, Salesforce, EDI, Customer Portals)
Work Environment:
* Hybrid Remote Schedule
* Constantly works indoors, in an environment that is climate controlled.
* The role is frequently sedentary, which entails sitting or being stationary.
* Occasionally stands or walks for 1-2 hours at a time.
* Noisy work environment; maintain strict adherence to safety rules and regulations.
Experience/Educational/Skill Requirements:
* Required: Customer service or related work experience in manufacturing environment or other industries
* Preferred: 3 to 5 years of manufacturing industry experience with specialized training in leading teams.
* Required: High School diploma or G.E.D.
* Preferred: Associate/bacheloru2019s degree
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of safety, loyalty, integrity, and respect, we use leading science and technology to move fiber-based packaging forward.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Our client is looking for a dedicated and skilled Customer Service Manager to lead their support team in Dallas, Texas, US . This hybrid role offers a balance between in-office collaboration and remote flexibility. The Customer Service Manager will be responsible for ensuring exceptional customer support, managing a team of customer service representatives, and implementing strategies to enhance customer satisfaction and loyalty. Key responsibilities include overseeing daily operations of the customer service department, training and coaching team members, monitoring performance metrics, and resolving complex customer issues. You will develop and refine customer service policies and procedures, identify areas for process improvement, and implement solutions to streamline support operations. The ideal candidate will possess strong leadership qualities, excellent problem-solving skills, and a deep understanding of customer service best practices. Experience with CRM software and helpdesk systems is essential. You should be adept at motivating a team, fostering a positive work environment, and driving results. This role requires strong communication and interpersonal skills to effectively interact with customers, team members, and other departments. A Bachelor's degree in Business Administration or a related field is preferred, along with a proven track record in customer service management. Join our client's team and make a significant impact on their customer experience.

Aviation Customer Service Account Manager
**Job details**
**General information**
**Entity**
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
**Reference number**

**Job details**
**Domain**
Programs / Customer Relations
**Job field / Job profile**
Customer services and support - Customer support & services management (CSSM)
**Job title**
Aviation Customer Service Account Manager
**Employment type**
Permanent
**Professional category**
Employees / Staff
**Part time / Full time**
Full-time
**Job description**
Summary/Objective
To provide effective support to the Company's key accounts. Continuously strive to improve service excellence by pro-actively developing relationships and delivering a professional service.
Essential Functions/Responsibilities
Develop relationships, along with having a pro-active approach with customers & understanding their requirements.
Provide a single point of contact for key accounts and escalate any issues as appropriate.
Offer support for operational changes along with communicating the impact of change to management.
Ensure that service to the customer is always of the highest standard and quality.
Support all day-to-day material requests, from the point of Quote to Sale and remittance.
Manage and report on all contract performance data.
Contract material demands and action appropriate responses to maintain and improve contract performance including pre-emptive material sourcing and monitoring of stock with support from the relevant product and support teams.
Review and monitor repair work sent to the customer.
Oversee customer consignment contracts with support from relevant product manager.
Competencies
Flexible
An excellent communicator
Professional
Ambitious / Driven
Conscientious
Works effectively as 'part of the Company team', communicates positively at all levels both internally and externally.
Has excellent interpersonal, communication, organizational, and time management skills
Has a professional and flexible approach
Ability to effectively problem solve and use initiative.
**But what else? (advantages, specificities, etc.)**
Work Environment
This job operates in a professional office environment.
Travel
Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.
Supervisory Responsibility
This position has no supervisory responsibilities.
**Candidate skills & requirements**
Required Education and Experience
Bachelor's degree from an accredited university or college & at least 3 additional years of
customer/contract management experience in aviation
Or
▪ at least 5 + years of customer/contract management experience in aviation
Preferred Education and Experience
3+ years' customer support experience.
3+ years' experience in the aviation industry.
Additional Eligibility Requirements
Ability to develop, manage, and maintain customer accounts.
Computer literate.
**Annual salary**
n/a
**Job location**
**Job location**
North America, United States, Texas
**City (-ies)**
3051 W Airfield Dr TX 76051 Grapevine
**Applicant criteria**
**Minimum education level achieved**
Bachelor's Degree
**Minimum experience level required**
More than 3 years

**Company Description**
**Public Storage** is the self-storage industry leader and we are **Hiring Now!**
**Earn $15.00 Per Hour**
**Our Benefits**
Total Rewards package available to our team:
+ We work **Flexible and Full-Time Schedules** between the hours of 9:30am and 6pm (weekends 'til 5pm)
+ Employees become eligible for Full-time **Benefits** by working an average of 20+ hours - Benefits include:
+ Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
+ Company paid life, accidental death insurance, and exclusive vendor discounts
+ **Mileage reimbursement** is provided when traveling between properties or other work-related tasks
+ Our Property Managers have the opportunity to earn performance-based **bonuses** !
**Job Description**
+ Our Property Managers get to work independently at multiple locations; spending time both inside and outside
+ We assess customer storage needs and make suggestions, including selling packing and moving supplies
+ Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
+ Auditing cash drawers and making bank deposits are part of the daily business
+ We help keep our customers current with payments and make reminder and collection calls when required
**Physical Requirements:**
+ Ability to transport lift/move items weighing up to 35 pounds
+ Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
+ Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
**Qualifications**
**Experience** : Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.
**Transportation** : Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)
**Additional Information**
**More about Us!**
Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.
**Apply Now** for an opportunity to join **Public Storage** and be a part of the self-storage industry's #1 team!
REFD0307
We are united under one common goal - creating a diverse and inclusive environment where all employees feel valued, included, and excited to be part of a best-in-class team. With over 5,000 team members from all different races, backgrounds, and life experiences, we celebrate inclusion and value the diversity each person brings to Public Storage. We believe our commitment to diversity and inclusion makes us a stronger Company and instills a sense of pride across our teams and the customers we serve.

**Company Description**
**Public Storage** is the self-storage industry leader and we are **Hiring Now!**
**Earn $15.00 Per Hour**
**Our Benefits**
Total Rewards package available to our team:
+ We work **Flexible and Full-Time Schedules** between the hours of 9:30am and 6pm (weekends 'til 5pm)
+ Employees become eligible for Full-time **Benefits** by working an average of 20+ hours - Benefits include:
+ Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
+ Company paid life, accidental death insurance, and exclusive vendor discounts
+ **Mileage reimbursement** is provided when traveling between properties or other work-related tasks
+ Our Property Managers have the opportunity to earn performance-based **bonuses** !
**Job Description**
+ Our Property Managers get to work independently at multiple locations; spending time both inside and outside
+ We assess customer storage needs and make suggestions, including selling packing and moving supplies
+ Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
+ Auditing cash drawers and making bank deposits are part of the daily business
+ We help keep our customers current with payments and make reminder and collection calls when required
**Physical Requirements:**
+ Ability to transport lift/move items weighing up to 35 pounds
+ Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
+ Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
**Qualifications**
**Experience** : Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.
**Transportation** : Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)
**Additional Information**
**More about Us!**
Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.
**Apply Now** for an opportunity to join **Public Storage** and be a part of the self-storage industry's #1 team!
We are united under one common goal - creating a diverse and inclusive environment where all employees feel valued, included, and excited to be part of a best-in-class team. With over 5,000 team members from all different races, backgrounds, and life experiences, we celebrate inclusion and value the diversity each person brings to Public Storage. We believe our commitment to diversity and inclusion makes us a stronger Company and instills a sense of pride across our teams and the customers we serve.

**Company Description**
**Public Storage** is the self-storage industry leader and we are **Hiring Now!**
**Earn $15.00 Per Hour**
**Our Benefits**
Total Rewards package available to our team:
+ We work **Flexible and Full-Time Schedules** between the hours of 9:30am and 6pm (weekends 'til 5pm)
+ Employees become eligible for Full-time **Benefits** by working an average of 20+ hours - Benefits include:
+ Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
+ Company paid life, accidental death insurance, and exclusive vendor discounts
+ **Mileage reimbursement** is provided when traveling between properties or other work-related tasks
+ Our Property Managers have the opportunity to earn performance-based **bonuses** !
**Job Description**
+ Our Property Managers get to work independently at multiple locations; spending time both inside and outside
+ We assess customer storage needs and make suggestions, including selling packing and moving supplies
+ Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
+ Auditing cash drawers and making bank deposits are part of the daily business
+ We help keep our customers current with payments and make reminder and collection calls when required
**Physical Requirements:**
+ Ability to transport lift/move items weighing up to 35 pounds
+ Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
+ Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
**Qualifications**
**Experience** : Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.
**Transportation** : Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)
**Additional Information**
**More about Us!**
Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.
**Apply Now** for an opportunity to join **Public Storage** and be a part of the self-storage industry's #1 team!
REFD0199
We are united under one common goal - creating a diverse and inclusive environment where all employees feel valued, included, and excited to be part of a best-in-class team. With over 5,000 team members from all different races, backgrounds, and life experiences, we celebrate inclusion and value the diversity each person brings to Public Storage. We believe our commitment to diversity and inclusion makes us a stronger Company and instills a sense of pride across our teams and the customers we serve.