171,902 Customer Service Operations jobs in the United States

Oversee basic workflow tasks. - Create and interpret simple operational reports. - Update and maintain standard operating procedures. - Provide first-line support and escalate issues as needed. - Track and report on resource utilization and call volu Operations Associate, Customer Service, Operations, Associate, Service, Technology, Retail, Customer

Seneca Foods is one of North America's leading providers of packaged fruits and vegetables with facilities located throughout the United States. Our high quality products are primarily sourced from over 1,400 American farms. Seneca holds the largest share of the retail private label, food service, and export canned vegetable markets, distributing to over 90 countries. Products are also sold under the brands of Libby's, Aunt Nellie's, READ, Seneca Farms, Green Valley, Green Giant (Shelf-Stable), CherryMan, Paradise, Pennant, and Seneca labels, including Seneca snack chips. Seneca also provides vegetable products to other companies under various co-pack arrangements.

Seneca Foods offers an excellent benefit package including Medical, Dental, Vision, Life insurance, 401K, Short-Term and Long-Term Disability, Paid Time Off and more! Help us make our Farm Fresh Goodness Great! Come join the Seneca Foods team!

Seneca Foods in Janesville, WI is looking for a Customer Service Operations Admin to join our team!

Basic Job duties will include but are not limited to:

• Assist in the analysis of sales forecasts and how to apply the information to current history. Communicate effectively with sales and other members within the company to have a clear understanding of the data and how it is to be applied.
• Assist with special projects as necessary. Work with other IT and Customer Service Staff members to assist in the testing and implementation of projects.
• Must have strong analytical skills, ability to identify problems, research issues, and provide solutions.
• Communicate changes with departments utilizing Adjusted History and EDI
• Provide backup for department functions.
• Provide EDI Support as needed.
• Analysis of forecasts and sales history
• Maintaining and creating ASH files for the database.
• Manhattan failures
• MDM requests that require additional EDI setup
• FA alerts and monitoring
• Pulling raw data files upon request
• IDOCs mostly invoices and DUNS issues.
• ASN issues for purchased product such as Silgan and Del Monte
• Other duties as assigned.
• Troubleshooting production issues such as EDI failures and IDOCs.
• Creating test files in SAP and GEM

Requirements:

• Highly organized, with strong attention to detail
• Ability to multi-task and prioritize daily workload.
• Ability to identify problems and propose solutions.
• An enthusiastic "team player" with a strong work ethic
• Working knowledge of Microsoft Office, with a focus in Excel

Seneca Foods Corporation is committed to providing equal opportunity for all, through a positive and continuing affirmative action program. No employee or applicant will be discriminated against because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status or any other Federal or State legally protected classes. Seneca Foods Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation under the Americans with Disabilities Act (ADA), please contact us at or call .

Nearest Major Market: Madison

The Customer Service Operations Administrator has primary responsibility for managing the relationships between the Foodservice and K-12 customers and Supply Chain with respect to their assigned accounts. This role would entail processing orders, as well as providing support to foodservice customers - including distributors, brokers and operators. Strong attention to detail is required as this position will be a key team member in RFP opportunities. This position should have prior experience in the Foodservice or K-12 Channels with a solid understanding of foodservice supply chain.

• Ownership of the Customer Order to cash processes
• Utilize Dynamics 365 to process customer orders and monitor compliance
• Monitors performance against HTFC internal policies and terms
• Ensure invoice integrity vs published lists and trade promotions
• Work with supply chain, warehouses and carrier network to ensure on time / in full deliveries
• Monitor orders with Supply Chain and Sales as needed on Seasonal Forecast-to-Order tracking
• Establish and cultivate key customer relationships
• Establish and report on key business and customer KPIs
• Maintains knowledge of external customer's organizational structure
• Manage relationships with broker partners and vendors
• Facilitate setup of customers via EDI
• Assist sales with customer setup and vendor agreements
• Coordinate with IT department on sales order systems and processes
• Perform review and analysis of special projects and keep management properly informed
• Responsible for developing standards and promoting activities that enhance operational procedures
• Understand, navigate and troubleshoot various customer and RFP bid portals
• Facilitate RFP process, coordinating with internal counterparts and brokers to complete RFPs in organized and timely fashion
• Track RFP wins/losses and document any learnings that could improve future awards
• Contribute on ad hoc tasks / special projects

• Bachelor's degree strongly preferred: 2-5 years Foodservice experience
• Excellent time management skills and ability to multi-task and prioritize work
• Knowledge and Proficiency with all facets of sales administration in a CPG environment
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational and planning skills
• Proficient in MS Dynamics and MS Office
• Work setting is in person Monday Friday 8:00 AM - 4:30 PM

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Customer Service
• Industries: Food and Beverage Services

The primary role of the Customer Service Operations Representative is to support the Customer Team in Forecast to Cash (F2C) Activities. This includes deal consultation, forecast support, formal quote generation, order management, customer interface, audit compliance and revenue recognition.

Deal Consultation to the Customer Team:

• Consultation to field on structuring complex deals at quoting stage to ensure clean sox compliance including revenue recognition and interpretation of contracts/legal terms while meeting customer requirements.
• Providing order booking solutions for complex deals.
• Provide consultation on resolving issues and closing deals timely for revenue.
• Advise on appropriate terms and conditions to be included in deals.
• Coordinate with various business partners like Customer Team (CT), Finance, Factory Order Management (FOM) and Legal Team on the execution of the deal for the customer.
• Timely escalation of any potential topics with the respective business partners to resolve issues.

Forecast:

• Assist customer team in keeping forecast details and deal status accurate and up to date in CRM.
• Ensure that all quoted deals are entered in CRM.

Formal Quote Generation:

• Real-time preparation of formal quotes requested by customer team and/or Customer directly.
• Consultation on appropriate structuring and terms to meet Advantest and customer needs and allow for appropriate and timely revenue recognition and invoicing.
• Assist Customer Team with obtaining necessary approvals for special deals/pricing, etc.

Order Management:

• Direct interface with customer to ensure PO is clean and meets order acceptance requirements/manage any change orders.
• Work with (FOM) and other functions to manage order to ship on time per customer requests and to ensure smooth customs clearance/delivery.
• Participate in ISP to ensure customer delivery/installation is properly scheduled with customer.
• Generate invoice (system, manual, web).
• Upload all required documents in e-file.
• Ensure appropriate revenue recognition on all deals
• Partner closely with collections team to ensure accurate invoicing and timely collections. First point of escalation for collections issues. Interface with customer to help resolve any issues.

SADM Representation/Customer Interface:

• Management reporting support to the Customer Team and Point of contact for Escalation Process on time critical request.
• Direct contact with customers to provide customer service assistance with quotes/orders/deliveries/issues.
• Single Point of contact for customer team to help resolve any issues or assist with customer needs/inquiries.
• Interface with Finance to assure appropriate revenue and accounting of special deals is managed appropriately.
• Participate in ad hoc projects/assignment to improve operation efficiency of the company.

The primary role is to support the Customer Team in Quote to Cash (Q2C) activities. This includes deal consultation, forecast support, formal quote generation, order management, customer interface, audit compliance, and revenue recognition.

• Consultation to sales on structuring complex deals at quoting stage to ensure clean compliance including revenue recognition and interpretation of contracts/legal terms while meeting customer requirements.
• Providing order booking solutions for complex deals.
• Participate in revenue meetings throughout quarters to provide consultation on resolving issues and closing deals timely for revenue.
• Advise on appropriate terms and conditions to be included in deals.
• Coordinate with various business partners like Customer Team (CT), Finance, Factory Order Management (FOM), and Legal Team on the execution of the deal for the customer.
• Timely escalation of any potential topics with the respective business partners to resolve issues.

• Real-time preparation of formal quotes in Oracle ERP system requested by CT and/or Customer directly.
• Consultation on appropriate structuring and terms to meet Advantest and customer needs and allow for appropriate and timely revenue recognition and invoicing.
• Assist Customer Team with obtaining necessary approvals for special deals/pricing, etc.

• Direct interface with customer to ensure PO meets order acceptance requirements/manage any change orders.
• Work with Factory Order Management (FOM) and other functions to manage order to ship on time per customer requests and to ensure smooth customs clearance/delivery.
• Order Management / Order booking in Oracle ERP system as well as sending Order Booking Packages to the Internal Processing Center (IPC)
• Generate invoices (system, manual, web).
• Upload all required documents in e-file.
• Ensure appropriate revenue recognition on all deals
• Partner closely with collections team to ensure accurate invoicing and timely collections. First point of escalation for collections issues. Interface with customer to help resolve any issues.

• Consultation to contracts and field regarding overall operational insight as to reality of the VPA terms vs. implementation.
• Provide guidance concerning acceptance/delivery/payment terms as they relate to revenue recognition and cash collection at quote/order booking, provide negotiation leverage to field in deals and contract renewals.
• Provide assistance with renewals and signatures on VPA, ELA's, etc.

• Management reporting support to the Customer Team and Point of contact for Escalation Process on time critical request.
• Direct contact with customers to provide customer service assistant with quotes/orders/deliveries/issues (approx. 10% travel)
• Single Point of contact for customer team to help resolve any issues or assist with customer needs/inquiries.
• Interface with Finance to assure appropriate revenue and accounting of special deals is managed appropriately.
• Participate in ad hoc projects/assignment to improve operation efficiency of the company.

We are seeking a motivated and detail-oriented Customer Service Operations Specialist to join our team across our Westlake Village and Camarillo warehouse locations. This role requires strong organizational skills, effective communication, and the ability to work both independently and collaboratively in a fast-paced environment.

Key responsibilities include:

• Perform general shipping and receiving duties for our WLV warehouse.
• Package and ship completed service cases.
• Diagnose and repair passive enclosures.
• Assist in evaluating the warranty eligibility of returned parts.
• Document service cases in our CRM system and ensure the information is up to date.
• Collaborate with the repair team to maintain proper inventory levels of spare parts in our WLV warehouse.
• Use the ERP system to check part availability and serve as a liaison between our WLV warehouse and Camarillo warehouse.
• Finalize finished goods at either warehouse location, including adding power cords, inserting documentation, and printing SKUs.
• Contribute to the assembly and testing of L-Acoustics rack systems.
• Assist with occasional quality control verification/check on products.
• Support general customer service operations, including packaging materials (e.g., empty boxes, foam inserts), managing inventory, and ensuring alignment with operational requirements.
• Participate in the development and improvement of customer service department processes, documentation, and procedures.

Skills and experience required:

• Bachelor's degree preferred, or a high school diploma/GED with 23 years of experience in the audio industry, customer service, shipping/receiving, manufacturing, or warehouse operations.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Willing to learn and develop new skills and make the most of the training provided.
• Physical ability to lift up to 50 lbs daily and remain standing for extended periods.

Preferred skills:

• Knowledge of ERP/CRM software (Dynamics 365 preferred).
• Comfortable using computers and digital tools.
• Ability to use standard hand tools like electrical screwdrivers, hex keys, and torx wrenches.

Location: Westlake Village / Camarillo, CA

Customer Service Operations Specialist page is loaded# Customer Service Operations Specialistremote type: On-sitelocations: Westlake Villagetime type: Full timeposted on: Posted 3 Days Agojob requisition id: R2893***Join our passionate and dedicated teams who are shaping the future of sound!***Key Responsibilities**We are seeking a motivated and detail-oriented Customer Service Operations Specialist to join our team across our Westlake Village and Camarillo warehouse locations. This role requires strong organizational skills, effective communication, and the ability to work both independently and collaboratively in a fast-paced environment.* Perform general shipping and receiving duties for our WLV warehouse.* Package and ship completed service cases.* Diagnose and repair passive enclosures.* Assist in evaluating the warranty eligibility of returned parts.* Document service cases in our CRM system and ensure the information is up to date.* Collaborate with the repair team to maintain proper inventory levels of spare parts in our WLV warehouse.* Use the ERP system to check part availability and serve as a liaison between our WLV warehouse and Camarillo warehouse.* Finalize finished goods at either warehouse location, including adding power cords, inserting documentation, and printing SKUs.* Contribute to the assembly and testing of L-Acoustics rack systems.* Assist with occasional quality control verification/check on products.* Support general customer service operations, including packaging materials (e.g., empty boxes, foam inserts), managing inventory, and ensuring alignment with operational requirements.* Participate in the development and improvement of customer service department processes, documentation, and procedures.**Skills & Experience*** Bachelors degree preferred, or a high school diploma/GED with 23 years of experience in the audio industry, customer service, shipping/receiving, manufacturing, or warehouse operations.* trong problem-solving skills and attention to detail.* Ability to work independently and as part of a team.* Willing to learn and develop new skills and make the most of the training provided.* Physical ability to lift up to 50 lbs daily and remain standing for extended periods**Preferred Skills:*** Knowledge of ERP / CRM software (Dynamics 365 preferred)* Comfortable using computers and digital tools.* Ability to use standard hand tools like electrical screwdrivers, hex keys and torx wrenches.**Location :** Westlake Village / Camarillo, CA***Join our passionate and dedicated teams who are shaping the future of sound!***remote type: On-sitelocations: Westlake Villagetime type: Full timeposted on: Posted 24 Days Ago

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Manpower - JobID: (Customer Service Representative) As a Customer Service Operations Coordinator at Manpower, you'll: Receive and place telephone calls to maintain customer relationships; Perform data entry and process electronic and manual orders for major retailers; Serve as a customer advocate and correspond regularly with various departments; Support the Field Force and Brand Operations teams with operational needs; Manage multiple priorities with a strong sense of urgency and initiative.Hiring Immediately >>

As a Customer Service Operations Associate / Account Coordinator, you'll engage in a range of operational and administrative tasks to enhance our customer service processes on the Business License Onboarding Team. You'll address customer inquiries, monitor operational performance, and collaborate with team members to ensure efficient service delivery. Building on your foundational knowledge, you will help improve our processes and ensure customer satisfaction. Responsibilities include overseeing basic workflow tasks, creating and interpreting simple operational reports, updating and maintaining standard operating procedures, providing first-line support and escalating issues as needed, tracking and reporting on resource utilization and call volumes, conducting basic quality checks and auditing customer interactions, suggesting improvements for operational efficiency, helping coordinate and document training sessions, managing follow-up activities for unresolved customer issues, and offering support to team members on operational activities. Skills required include analytical skills, enhanced customer service capabilities, better understanding of workflow management, maintaining attention to nuanced details, capability to create and interpret basic reports, efficient handling of multiple tasks, improved problem-solving abilities, and familiarity with more advanced office and operational software. Qualifications include a Bachelor's degree from an accredited college/university or equivalent B2B client service experience, and a strongly preferred minimum of two years of business-to-business (B2B) client/customer service experience, preferably consultative customer service experience working within the banking, insurance, hospitality, retail, and/or legal industry. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions, and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.