93,771 Customer Service Operations jobs in the United States
Senior Customer Service Operations Manager
Posted today
Job Viewed
Job Description
Key Responsibilities:
- Manage daily operations of the customer service and helpdesk teams.
- Develop and implement strategies to enhance customer satisfaction and loyalty.
- Lead, train, and mentor customer service representatives and supervisors.
- Monitor and analyze customer service performance metrics (KPIs).
- Optimize support processes and workflows for efficiency and effectiveness.
- Ensure timely and accurate resolution of customer inquiries and issues.
- Manage staffing, scheduling, and resource allocation for the support teams.
- Utilize CRM and other support tools to manage customer interactions.
- Contribute to the development of customer service policies and procedures.
- Identify training needs and develop relevant training programs.
- Minimum of 6 years of experience in customer service management, with at least 3 years in a senior role.
- Proven experience in managing contact center or helpdesk operations.
- Strong understanding of customer service principles, KPIs, and best practices.
- Excellent leadership, coaching, and team-building skills.
- Proficiency in CRM systems and helpdesk software.
- Strong analytical and problem-solving abilities.
- Excellent written and verbal communication skills.
- Bachelor's degree in Business Administration or a related field is preferred.
Customer Service Operations Associate
Posted 8 days ago
Job Viewed
Job Description
**What We're Looking For:**
We're seeking a detail-oriented, tech-savvy individual with a strong sense of initiative and a passion for helping clients succeed. If you enjoy managing multiple tasks, working cross-functionally, and thrive in a fast-paced environment-this role is for you!
**Key Responsibilities:**
+ Prepare and file standard, advanced, and specialized license applications and renewals across a range of clients and industries.
+ Submit between 50-100 filings per week, depending on complexity.
+ Collaborate closely with Customer Success Associate-Account Managers (CSA) to ensure timely fulfillment of all filing orders and resolve any barriers to licensure.
+ Report changes in filing procedures to the BL onboarding and/or research teams to keep internal databases current.
+ Communicate effectively with government agencies and internal teams to facilitate successful filings.
+ Maintain accuracy and confidentiality when working with sensitive client data.
**Qualifications:**
+ 1-2 years of experience in data entry, licensing, or a related administrative role preferred.
+ Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Adobe PDF.
+ Strong organizational and time management skills with exceptional attention to detail.
+ Comfortable working in a fast-paced, deadline-driven environment.
+ Excellent communication and interpersonal skills, with a customer-first mindset.
+ Ability to work both independently and as part of a collaborative team.
+ Demonstrated discretion and professionalism when handling confidential information.
_Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._
**Compensation:**
Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $45,100 - $61,700
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Customer Service Operations Associate
Posted 23 days ago
Job Viewed
Job Description
As a Customer Service Operations Associate, you'll engage in a range of operational and administrative tasks to enhance our customer service processes. You'll address customer inquiries, monitor operational performance, and collaborate with team members to ensure efficient service delivery. Building on your foundational knowledge, you will help improve our processes and ensure customer satisfaction.
Responsibilities:
- Oversee basic workflow tasks.
- Create and interpret simple operational reports.
- Update and maintain standard operating procedures.
- Provide first-line support and escalate issues as needed.
- Track and report on resource utilization and call volumes.
- Conduct basic quality checks and audit customer interactions.
- Suggest improvements for operational efficiency.
- Help coordinate and document training sessions.
- Manage follow-up activities for unresolved customer issues.
- Offer support to team members on operational activities.
Skills:
- Analytical Skills: Basic analysis and interpretation of data.
- Customer Service: Enhanced customer interaction capabilities.
- Workflow Coordination: Better understanding of workflow management.
- Detail-Orientation: Maintain attention to nuanced details.
- Basic Reporting: Capability to create and interpret basic reports.
- Time Management: Efficient handling of multiple tasks.
- Problem-Solving: Improved problem-solving abilities.
- Technical Skills: Familiarity with more advanced office and operational software.
_Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Customer Service Operations Associate
Posted today
Job Viewed
Job Description
The Team:
We are seeking Operations Associates to support our Onboarding organization. In this flexible role, you will support the operations of one or more of our core business verticals based on the needs of our business.
As an Operations Associate or contractor, your impact will be immediately felt by our customers as you assist with reviewing loan applications and directly interact with customers each and every day by phone or through email correspondence. The role requires excellent verbal and written communication skills, strong analytical and problem-solving abilities, and a passion for high-quality customer service.
How you’ll make an impact
- Process loan applications by reviewing all documents submitted from potential borrowers and/or requesting additional documentation as needed to drive applications to a final state. Document reviews include employment, income, identity, and tax documents.
- Communicate and support applicants either over the phone or through written correspondence regarding the status of their application, troubleshooting application issues, answering questions regarding loan repayments, and guide customers through self-service options online and through delinquency related issues - all while providing a pristine customer experience.
- Build trust and cultivate borrower, investor, and colleague relationships.
- Complete additional ad hoc tasks as assigned to aid in the operational goals of the operations department and customer experience team.
Minimum Qualifications
- 1+ year of experience in customer service, phone support, loan processing or similar at a Financial Institution.
- For Part time positions: Be available to work a minimum of 20 hrs per week including two weekend days and have the ability to flex up to 40 hours on a short notice based on operational needs.
- Passion for delivering a great customer experience.
- Ability to interpret written policy and procedures and apply to the present situation.
- Strong written and verbal communication skills and the ability to address applicants in an objective yet empathetic manner.
- Impeccable judgment and acute attention to detail; ability to identify/anticipate customers’ needs and clarify information.
- Proven track record of excelling in a metric based environment.
Preferred Qualifications
- Familiarity with loan processing, financial statements, tax documents, and payroll
- Previous experience working in a customer service role
- Previous experience working in a production based, remote environment
- BA/ BS degree, Associates degree, or equivalent work experience.
Position location This role is available in the following locations: Columbus, OH
Location: Columbus, OH - must be okay with going into the office upon request by leadership, generally quarterly
Time zone requirements The team operates on the East/West coast time zones.
Compensation: $22.12 per hour + $2 shift diff on the weekends
Customer Service Operations Project Manager
Posted today
Job Viewed
Job Description
Posted: 24/03/2025 Location: Houston, Texas, United States Salary: €105000 Job type: Permanent/Fixed Term
Catalyst Life Sciences is currently partnered with a large and fast growing pharma company for their Houston, TX facility. Ideal candidates should be coming from a project management background with a proven record of customer service optimization.
Day to day you will:
- Lead initiatives to improve pharmacy ops and customer service efficiency by optimizing workflows, improving processes, and ensuring effective team coordination.
- Drive data-driven improvements by collaborating with department leaders to streamline operations, enhance customer service, and resolve challenges.
- Implement continuous process enhancements, develop dashboards and reports, and refine Standard Operating Procedures to improve transparency and decision-making.
- Ensure effective training, communication, and compliance with pharmacy regulations while collaborating with key departments such as Sales, Legal, IT, and Marketing.
- 8+ years of experience in project management or customer service ops, with a proven record of driving efficiency and delivering results.
- A Bachelor's degree in business administration, operations management, or a related field
- Excels in process optimization, problem-solving, and resource management while fostering collaboration and accountability across teams.
Apply Now
Customer Service, Operations & Sales Manager
Posted today
Job Viewed
Job Description
On-Site- Brandon,MS
If you are an exceptional leader ready to make a significant impact, apply with your resume and a cover letter to detailing quantifiable achievements in sales, operations, or customer service management. Applications received through LinkedIn will be disqualified without following up with resume and cover letter send to the email provided.
We are an equal-opportunity employer and welcome exceptional applicants from all backgrounds.
King Air Nation is seeking a results-driven Customer Service, Operations & Sales Manager to lead our parts business. This critical role requires a proven leader who can drive revenue growth, deliver world-class customer service, and ensure operational excellence. You will be accountable for all aspects of quoting, purchasing, repairs, and shipping/receiving while leading both the existing and growing fulfillment and sales teams.
Key Responsibilities
- Leadership & Sales Management: Build, mentor, and inspire a high-performing team. Develop and execute a comprehensive sales strategy to exceed aggressive revenue targets, manage key customer relationships, and expand into new markets.
- Operational Excellence: Direct all quoting, purchasing, and logistics activities with precision and compliance. Optimize workflows to reduce turnaround time and ensure all transactions meet regulatory standards.
- Customer Experience: Serve as the escalation point for complex issues and ensure a seamless, high-quality experience for all customers.
- Collaboration: Work cross-functionally with supply chain, technical staff, and leadership to ensure smooth operations.
Key Competencies & Expectations
We are looking for a candidate who embodies the following competencies and can deliver on key results:
- Excellence Orientation: Relentless drive for results and high standards.
- Sales Leadership: Mastery of business development and deal closing.
- Process Optimization: Continuously improves workflows and achieves efficiency gains.
- Customer Obsession: Delivers world-class service and earns trust.
- Accountability: Extreme ownership—no excuses.
- Data-Driven Decision Making: Uses metrics to drive continuous improvement.
Our ideal candidate must have a proven track record of achieving specific goals, including 20%+ year-over-year revenue growth , a quote turnaround time in the top 10% of the industry , and 99%+ on-time order fulfillment .
Required Qualifications
- Minimum of 5 years of success in operations, customer service, or sales leadership within aviation, aerospace, or technical parts distribution.
- Demonstrated track record of exceeding multi-million dollar annual sales and/or operational KPIs.
- Proven ability to recruit, develop, and retain a high-performing team.
- Advanced knowledge of quotes management, purchasing, repairs, logistics, and aviation compliance.
- Experience developing sales strategies, managing pipelines, and building key customer relationships.
- Strong analytical, negotiation, and communication skills.
What We Offer
- Competitive salary plus an uncapped performance-based bonus.
- Comprehensive health and vision insurance with optional dental, LTD & STD life insurance - add ons.
- 401K Retirement Savings Plan with Profit Sharing Contribution when applicable.
- Opportunities for professional development and fast-track advancement for elite contributors.
Company Culture
We are relentless in our pursuit of operational and commercial excellence. If you are a top performer with a proven track record who thrives in an environment of high standards and accountability, this is the role for you. Only those who consistently demand the best of themselves and their team will succeed.
Task: If you are an exceptional leader ready to make a significant impact, apply with your resume and a cover letter to detailing quantifiable achievements in sales, operations, or customer service management. Applications received through LinkedIn will be disqualified without following up with resume and cover letter send to the email provided.
We are an equal-opportunity employer and welcome exceptional applicants from all backgrounds.
Customer Service, Operations & Sales Manager
Posted today
Job Viewed
Job Description
On-Site- Brandon,MS
If you are an exceptional leader ready to make a significant impact, apply with your resume and a cover letter to detailing quantifiable achievements in sales, operations, or customer service management. Applications received through LinkedIn will be disqualified without following up with resume and cover letter send to the email provided.
We are an equal-opportunity employer and welcome exceptional applicants from all backgrounds.
King Air Nation is seeking a results-driven Customer Service, Operations & Sales Manager to lead our parts business. This critical role requires a proven leader who can drive revenue growth, deliver world-class customer service, and ensure operational excellence. You will be accountable for all aspects of quoting, purchasing, repairs, and shipping/receiving while leading both the existing and growing fulfillment and sales teams.
Key Responsibilities
- Leadership & Sales Management: Build, mentor, and inspire a high-performing team. Develop and execute a comprehensive sales strategy to exceed aggressive revenue targets, manage key customer relationships, and expand into new markets.
- Operational Excellence: Direct all quoting, purchasing, and logistics activities with precision and compliance. Optimize workflows to reduce turnaround time and ensure all transactions meet regulatory standards.
- Customer Experience: Serve as the escalation point for complex issues and ensure a seamless, high-quality experience for all customers.
- Collaboration: Work cross-functionally with supply chain, technical staff, and leadership to ensure smooth operations.
Key Competencies & Expectations
We are looking for a candidate who embodies the following competencies and can deliver on key results:
- Excellence Orientation: Relentless drive for results and high standards.
- Sales Leadership: Mastery of business development and deal closing.
- Process Optimization: Continuously improves workflows and achieves efficiency gains.
- Customer Obsession: Delivers world-class service and earns trust.
- Accountability: Extreme ownership—no excuses.
- Data-Driven Decision Making: Uses metrics to drive continuous improvement.
Our ideal candidate must have a proven track record of achieving specific goals, including 20%+ year-over-year revenue growth , a quote turnaround time in the top 10% of the industry , and 99%+ on-time order fulfillment .
Required Qualifications
- Minimum of 5 years of success in operations, customer service, or sales leadership within aviation, aerospace, or technical parts distribution.
- Demonstrated track record of exceeding multi-million dollar annual sales and/or operational KPIs.
- Proven ability to recruit, develop, and retain a high-performing team.
- Advanced knowledge of quotes management, purchasing, repairs, logistics, and aviation compliance.
- Experience developing sales strategies, managing pipelines, and building key customer relationships.
- Strong analytical, negotiation, and communication skills.
What We Offer
- Competitive salary plus an uncapped performance-based bonus.
- Comprehensive health and vision insurance with optional dental, LTD & STD life insurance - add ons.
- 401K Retirement Savings Plan with Profit Sharing Contribution when applicable.
- Opportunities for professional development and fast-track advancement for elite contributors.
Company Culture
We are relentless in our pursuit of operational and commercial excellence. If you are a top performer with a proven track record who thrives in an environment of high standards and accountability, this is the role for you. Only those who consistently demand the best of themselves and their team will succeed.
Task: If you are an exceptional leader ready to make a significant impact, apply with your resume and a cover letter to detailing quantifiable achievements in sales, operations, or customer service management. Applications received through LinkedIn will be disqualified without following up with resume and cover letter send to the email provided.
We are an equal-opportunity employer and welcome exceptional applicants from all backgrounds.
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Customer Service, Operations & Sales Manager
Posted today
Job Viewed
Job Description
On-Site- Brandon,MS
If you are an exceptional leader ready to make a significant impact, apply with your resume and a cover letter to detailing quantifiable achievements in sales, operations, or customer service management. Applications received through LinkedIn will be disqualified without following up with resume and cover letter send to the email provided.
We are an equal-opportunity employer and welcome exceptional applicants from all backgrounds.
King Air Nation is seeking a results-driven Customer Service, Operations & Sales Manager to lead our parts business. This critical role requires a proven leader who can drive revenue growth, deliver world-class customer service, and ensure operational excellence. You will be accountable for all aspects of quoting, purchasing, repairs, and shipping/receiving while leading both the existing and growing fulfillment and sales teams.
Key Responsibilities
- Leadership & Sales Management: Build, mentor, and inspire a high-performing team. Develop and execute a comprehensive sales strategy to exceed aggressive revenue targets, manage key customer relationships, and expand into new markets.
- Operational Excellence: Direct all quoting, purchasing, and logistics activities with precision and compliance. Optimize workflows to reduce turnaround time and ensure all transactions meet regulatory standards.
- Customer Experience: Serve as the escalation point for complex issues and ensure a seamless, high-quality experience for all customers.
- Collaboration: Work cross-functionally with supply chain, technical staff, and leadership to ensure smooth operations.
Key Competencies & Expectations
We are looking for a candidate who embodies the following competencies and can deliver on key results:
- Excellence Orientation: Relentless drive for results and high standards.
- Sales Leadership: Mastery of business development and deal closing.
- Process Optimization: Continuously improves workflows and achieves efficiency gains.
- Customer Obsession: Delivers world-class service and earns trust.
- Accountability: Extreme ownership—no excuses.
- Data-Driven Decision Making: Uses metrics to drive continuous improvement.
Our ideal candidate must have a proven track record of achieving specific goals, including 20%+ year-over-year revenue growth , a quote turnaround time in the top 10% of the industry , and 99%+ on-time order fulfillment .
Required Qualifications
- Minimum of 5 years of success in operations, customer service, or sales leadership within aviation, aerospace, or technical parts distribution.
- Demonstrated track record of exceeding multi-million dollar annual sales and/or operational KPIs.
- Proven ability to recruit, develop, and retain a high-performing team.
- Advanced knowledge of quotes management, purchasing, repairs, logistics, and aviation compliance.
- Experience developing sales strategies, managing pipelines, and building key customer relationships.
- Strong analytical, negotiation, and communication skills.
What We Offer
- Competitive salary plus an uncapped performance-based bonus.
- Comprehensive health and vision insurance with optional dental, LTD & STD life insurance - add ons.
- 401K Retirement Savings Plan with Profit Sharing Contribution when applicable.
- Opportunities for professional development and fast-track advancement for elite contributors.
Company Culture
We are relentless in our pursuit of operational and commercial excellence. If you are a top performer with a proven track record who thrives in an environment of high standards and accountability, this is the role for you. Only those who consistently demand the best of themselves and their team will succeed.
Task: If you are an exceptional leader ready to make a significant impact, apply with your resume and a cover letter to detailing quantifiable achievements in sales, operations, or customer service management. Applications received through LinkedIn will be disqualified without following up with resume and cover letter send to the email provided.
We are an equal-opportunity employer and welcome exceptional applicants from all backgrounds.
Customer Service, Operations & Sales Manager
Posted today
Job Viewed
Job Description
On-Site- Brandon,MS
If you are an exceptional leader ready to make a significant impact, apply with your resume and a cover letter to detailing quantifiable achievements in sales, operations, or customer service management. Applications received through LinkedIn will be disqualified without following up with resume and cover letter send to the email provided.
We are an equal-opportunity employer and welcome exceptional applicants from all backgrounds.
King Air Nation is seeking a results-driven Customer Service, Operations & Sales Manager to lead our parts business. This critical role requires a proven leader who can drive revenue growth, deliver world-class customer service, and ensure operational excellence. You will be accountable for all aspects of quoting, purchasing, repairs, and shipping/receiving while leading both the existing and growing fulfillment and sales teams.
Key Responsibilities
- Leadership & Sales Management: Build, mentor, and inspire a high-performing team. Develop and execute a comprehensive sales strategy to exceed aggressive revenue targets, manage key customer relationships, and expand into new markets.
- Operational Excellence: Direct all quoting, purchasing, and logistics activities with precision and compliance. Optimize workflows to reduce turnaround time and ensure all transactions meet regulatory standards.
- Customer Experience: Serve as the escalation point for complex issues and ensure a seamless, high-quality experience for all customers.
- Collaboration: Work cross-functionally with supply chain, technical staff, and leadership to ensure smooth operations.
Key Competencies & Expectations
We are looking for a candidate who embodies the following competencies and can deliver on key results:
- Excellence Orientation: Relentless drive for results and high standards.
- Sales Leadership: Mastery of business development and deal closing.
- Process Optimization: Continuously improves workflows and achieves efficiency gains.
- Customer Obsession: Delivers world-class service and earns trust.
- Accountability: Extreme ownership—no excuses.
- Data-Driven Decision Making: Uses metrics to drive continuous improvement.
Our ideal candidate must have a proven track record of achieving specific goals, including 20%+ year-over-year revenue growth , a quote turnaround time in the top 10% of the industry , and 99%+ on-time order fulfillment .
Required Qualifications
- Minimum of 5 years of success in operations, customer service, or sales leadership within aviation, aerospace, or technical parts distribution.
- Demonstrated track record of exceeding multi-million dollar annual sales and/or operational KPIs.
- Proven ability to recruit, develop, and retain a high-performing team.
- Advanced knowledge of quotes management, purchasing, repairs, logistics, and aviation compliance.
- Experience developing sales strategies, managing pipelines, and building key customer relationships.
- Strong analytical, negotiation, and communication skills.
What We Offer
- Competitive salary plus an uncapped performance-based bonus.
- Comprehensive health and vision insurance with optional dental, LTD & STD life insurance - add ons.
- 401K Retirement Savings Plan with Profit Sharing Contribution when applicable.
- Opportunities for professional development and fast-track advancement for elite contributors.
Company Culture
We are relentless in our pursuit of operational and commercial excellence. If you are a top performer with a proven track record who thrives in an environment of high standards and accountability, this is the role for you. Only those who consistently demand the best of themselves and their team will succeed.
Task: If you are an exceptional leader ready to make a significant impact, apply with your resume and a cover letter to detailing quantifiable achievements in sales, operations, or customer service management. Applications received through LinkedIn will be disqualified without following up with resume and cover letter send to the email provided.
We are an equal-opportunity employer and welcome exceptional applicants from all backgrounds.
Customer Service, Operations & Sales Manager
Posted today
Job Viewed
Job Description
On-Site- Brandon,MS
If you are an exceptional leader ready to make a significant impact, apply with your resume and a cover letter to detailing quantifiable achievements in sales, operations, or customer service management. Applications received through LinkedIn will be disqualified without following up with resume and cover letter send to the email provided.
We are an equal-opportunity employer and welcome exceptional applicants from all backgrounds.
King Air Nation is seeking a results-driven Customer Service, Operations & Sales Manager to lead our parts business. This critical role requires a proven leader who can drive revenue growth, deliver world-class customer service, and ensure operational excellence. You will be accountable for all aspects of quoting, purchasing, repairs, and shipping/receiving while leading both the existing and growing fulfillment and sales teams.
Key Responsibilities
- Leadership & Sales Management: Build, mentor, and inspire a high-performing team. Develop and execute a comprehensive sales strategy to exceed aggressive revenue targets, manage key customer relationships, and expand into new markets.
- Operational Excellence: Direct all quoting, purchasing, and logistics activities with precision and compliance. Optimize workflows to reduce turnaround time and ensure all transactions meet regulatory standards.
- Customer Experience: Serve as the escalation point for complex issues and ensure a seamless, high-quality experience for all customers.
- Collaboration: Work cross-functionally with supply chain, technical staff, and leadership to ensure smooth operations.
Key Competencies & Expectations
We are looking for a candidate who embodies the following competencies and can deliver on key results:
- Excellence Orientation: Relentless drive for results and high standards.
- Sales Leadership: Mastery of business development and deal closing.
- Process Optimization: Continuously improves workflows and achieves efficiency gains.
- Customer Obsession: Delivers world-class service and earns trust.
- Accountability: Extreme ownership—no excuses.
- Data-Driven Decision Making: Uses metrics to drive continuous improvement.
Our ideal candidate must have a proven track record of achieving specific goals, including 20%+ year-over-year revenue growth , a quote turnaround time in the top 10% of the industry , and 99%+ on-time order fulfillment .
Required Qualifications
- Minimum of 5 years of success in operations, customer service, or sales leadership within aviation, aerospace, or technical parts distribution.
- Demonstrated track record of exceeding multi-million dollar annual sales and/or operational KPIs.
- Proven ability to recruit, develop, and retain a high-performing team.
- Advanced knowledge of quotes management, purchasing, repairs, logistics, and aviation compliance.
- Experience developing sales strategies, managing pipelines, and building key customer relationships.
- Strong analytical, negotiation, and communication skills.
What We Offer
- Competitive salary plus an uncapped performance-based bonus.
- Comprehensive health and vision insurance with optional dental, LTD & STD life insurance - add ons.
- 401K Retirement Savings Plan with Profit Sharing Contribution when applicable.
- Opportunities for professional development and fast-track advancement for elite contributors.
Company Culture
We are relentless in our pursuit of operational and commercial excellence. If you are a top performer with a proven track record who thrives in an environment of high standards and accountability, this is the role for you. Only those who consistently demand the best of themselves and their team will succeed.
Task: If you are an exceptional leader ready to make a significant impact, apply with your resume and a cover letter to detailing quantifiable achievements in sales, operations, or customer service management. Applications received through LinkedIn will be disqualified without following up with resume and cover letter send to the email provided.
We are an equal-opportunity employer and welcome exceptional applicants from all backgrounds.