72,278 Customer Service Positions jobs in the United States

USC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day. Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family. We are driven to succeed by our commitment to uphold our six unifying values in Integrity, Excellence, Well-Being, Open Communication, Accountability, and Diversity, Equity, and Inclusion.

USC Housing, a division of USC Auxiliary Services, hosts more than 9,000 students, athletes, faculty, and staff throughout the year in over 50 properties on and off campus. Housing meets the challenge of inviting students into our Trojan family by making them feel comfortable, safe, and welcome. We boast top-notch amenities including comprehensive recycling programs, simplified online repair requests, and more. Serving our students' wellbeing is the reason that we are here and we share the same vision and excellence that they do.

We are seeking a Customer Services Representative to join our rapidly growing team. The Customer Services Representative will be the first point of contact for our students, faculty, staff, parents, and guests. As a member of the Housing team, you will take pride in providing the best customer service and maintaining the University's high standards for excellence. Our team keeps the work environment positive and friendly, so that we can always greet our guests with a smile. If you enjoy interacting with and helping guests, join us today!

The Accountabilities:

• Provides customer service to students, faculty, staff, and external customers. Meets customer needs, offers options, resolves problems, and follows up with customers. Ensures full customer satisfaction without unnecessarily referring customers to other staff members. Maintains a friendly, helpful demeanor.
• Provides information regarding policies and procedures, terms and programs relating to service area for students, parents, faculty, administrators, staff, and outside customers.
• Identifies and prioritizes problems and issues related to service area. Performs research, offers solutions, options, and strategies. Refers to appropriate person or department as needed, and/or arranges for service. Gathers data as necessary for related offices such as Financial Aid, Admissions, Student Conduct and student issues using the University Information Systems. Tracks problem status until resolution is achieved. Maintains close contact with customer to give updates on progress toward resolution of issue or service request.
• Uses information systems to input data, maintains databases, performs research for projects or issues, generates reports, etc.
• Studies and maintains currency with all applicable policies and procedures, contracts, and related legal issues.
• Interprets terms and conditions of contracts, authorizes change/exceptions to contract terms, generates contracts for forms for distribution.
• Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices, and other related paperwork. Maintains quality/quantity standards. Verifies contracts or forms for completeness and accuracy of information. Updates and maintains all necessary records and/or logs.
• Represents department to students, parents, faculty, administrators, staff, and other outside customers. May act as a representative for the department at internal committee meetings such as Customer Service Planning Group. Makes formal presentations as assigned.
• Trains schedules, assigns, and prioritizes workloads. Interprets operating policies and procedures. Ensures timely completion of department's work. May lead student workers.
• Notifies appropriate personnel in the event of an emergency. Maintains complete and accurate records of all student-or staff-related safety incidents.
• Provides services including processing and delivery of mail and packages, e.g. UPS, Federal Express, Airborne, and U.S. Post Office. Receives key deposits and issues keys and/or maintains and balances a cash drawer on a daily basis. Assists in set up and scheduling of special events/promotions and equipment rental. Responsible for 24-hour pager coverage during holidays and weekends.
• Composes memos and letters based on knowledge of departmental and University policies and procedures. Compiles statistical reports and studies as requested.
• Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

The Qualifiers:

• Minimum Education: High School Diploma. Combined education/experience as substitute for minimum experience.
• Minimum Experience: 1 year. Combined education/experience as substitute for minimum experience.
• Minimum Field of Expertise: Customer Service.
• Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the policy website.
• In addition, the successful candidate must also demonstrate, through ideas, words, and actions, a strong commitment to USC's Unifying Values of integrity, excellence, diversity, equity, and inclusion, well-being, open communication, and accountability.

What We Prefer:

• Preferred Education: Bachelor's Degree.
• Preferred Experience: 2 years.
• Preferred Field of Expertise: Student counseling, customer service.

The Trojan Family Rewards:

We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information, please visit benefits.usc.edu.

This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!

As an equal opportunity employer, USC values and promotes diversity and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all of its members.

USC has great minds that transform the world with their talents and research. Will you be one? Join us!

FIGHT ON!

The hourly rate range for this position is $18.86 - $20.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

ProSidian seeks a Senior Level Customer Service Representative for Program Support on a Exempt 1099 Contract: No Overtime Pay Basis Contract Contingent located CONUS - Charlotte, NC across the Mid Atlantic Region supporting strategic delivery of Government and Public Services Sector Human Capital Solutions through Temporary Help Services and Recruiting/Staff Augmentation capabilities for the City of Charlotte (COC).

Seeking Senior Level Customer Service Representative candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as COC. This as a Contract Contingent or Contract W-2 (IRS-1099) Customer Service Representative Functional Area Professional - Staffing Augmentation and Recruiting Services Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position.

Job Overview

Provide services and support as a Staffing Augmentation and Recruiting Services (Senior Level Customer Service Representative) in the Government And Public Services Industry Sector focusing on Human Capital Solutions for clients such as City of Charlotte (COC) | Charlotte Cooperative Purchasing Alliance (CCPA) Generally Located In CONUS - Charlotte, NC and across the Mid Atlantic Region (Of Country/World).

Responsibilities and Duties

• Maintain high-value client accounts.
• Resolve escalated issues.
• Monitor client satisfaction trends.

Qualifications

• 5+ years client service experience.

Education / Experience Requirements / Qualifications

• Bachelor's degree preferred.

Skills Required

• Negotiation, communication, account management.

Competencies Required

• Client advocacy, relationship building, adaptability.

Ancillary Details Of The Roles

• May handle contract renewals.
• Coordinates client onboarding.

Other Details

• Works closely with sales teams.

ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or any other protected factor. All your information will be kept confidential according to EEO guidelines.

ProSidian Seeks a Entry Level Customer Service Representative for Program Support on a Exempt 1099 Contract: No Overtime Pay Basis Contract Contingent located CONUS - Charlotte, NC Across The Mid Atlantic Region supporting strategic delivery of Government and Public Services Sector Human Capital Solutions through Temporary Help Services and Recruiting/Staff Augmentation capabilities for the City of Charlotte (COC).

Seeking Entry Level Customer Service Representative candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as COC. This is a Contract Contingent or Contract W-2 (IRS-1099) Customer Service Representative Functional Area Professional - Staffing Augmentation and Recruiting Services Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position.

Provide services and support as a Staffing Augmentation and Recruiting Services (Entry Level Customer Service Representative) in the Government And Public Services Industry Sector focusing on Human Capital Solutions for clients such as City of Charlotte (COC) | Charlotte Cooperative Purchasing Alliance (CCPA) Generally Located In CONUS - Charlotte, NC and across the Mid Atlantic Region (Of Country/World).

Responsibilities and Duties - Entry Level Customer Service Representative | Customer Service Representative (COC )

• Process customer service documentation.
• Maintain records of interactions.
• Support call center or front-line teams.

Desired Qualifications For Entry Level Customer Service Representative | Customer Service Representative (COC ) (COC ) Candidates:

• Clerical or customer service experience.

Education/Experience Requirements/Qualifications

• High school diploma or GED.

Skills Required

• Data entry, organization, and communication.

Competencies Required

• Accuracy, reliability, customer focus.

Ancillary Details Of The Roles

• Supports complaint resolution processes.
• Works with multiple departments to fulfill requests.

Other Details

• May handle mailroom duties.

Core competencies

• Teamwork the ability to foster teamwork collaboratively as a participant and effectively as a team leader
• Leadership the ability to guide and lead colleagues on projects and initiatives
• Business Acumen understanding and insight into how organizations perform, including business processes, data, systems, and people
• Communication ability to effectively communicate to stakeholders of all levels orally and in writing
• Motivation persistent in pursuit of quality and optimal client and company solutions
• Agility ability to quickly understand and transition between different projects, concepts, initiatives, or workstreams
• Judgment exercises prudence and insight in the decision-making process while being mindful of other stakeholders and long-term ramifications
• Organization the ability to manage projects and actions and prioritize tasks

Other Requirements

• Business Tools understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint, and Word, proficient with Adobe Acrobat, data analytic tools, and Visio, and the ability to quickly learn other tools, as necessary.
• Commitment - to work with intelligent, interesting people with diverse backgrounds to solve the most significant challenges across private, public, and social sectors
• Curiosity the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together
• Humility exhibits grace in success and failure while doing meaningful work where skills have an impact and make a difference
• Willingness - to constantly learn, share, and grow and to view the world as their classroom

ProSidian Employee Benefits and Highlights: Your good health and well-being are essential to ProSidian Consulting. At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. We are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently includes the following for Full-Time Employees:

• Competitive Compensation: The pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. The Company contributes a fixed dollar amount each month towards the Plan you elect for medical and dental benefits. Contributions are deducted on a pre-tax basis.
• Group Medical Health Insurance Benefits: ProSidian partners with BC/BS to offer a range of medical plans, including high-deductible health plans or PPOs. Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife.
• Group Vision Health Insurance Benefits: ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP.
• 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options is available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match.
• Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor's appointment, or any number of events in their life. These benefits include Vacation/Sick days 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given.
• Pre-Tax Payment Programs: Pre-Tax Payment Programs are premium-only plans (POPs) that offer eligible employees a complete Flexible Spending Account (FSA) Plan and a tax benefit.
• Purchasing Discounts & Savings Plans: We want you to succeed financially. Therefore, we offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy daily.
• Security Clearance: Due to the nature of our consulting engagements, Security Clearance is required for Engagement Teams handling sensitive Engagements in the Federal Marketplace.
• ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to $5k for all referrals employed for 90 days for candidates submitted through our Referral Program.
• Performance Incentives: Due to the nature of our consulting engagements, performance incentives are associated with each new client that each employee works to pursue and support.
• Flexible Spending Account: FSAs help you pay for eligible out-of-pocket health care and dependent daycare expenses on a pre-tax basis. You determine your projected costs for the Plan Year and then elect to set aside a portion of each paycheck into your FSA.
• Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you can elect supplemental life insurance. D&D covers death or dismemberment from an accident only.
• Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability.

We are seeking a Customer Service Representative to join our team and be the first point of contact for our customers. The ideal candidate will be responsible for delivering excellent customer service by responding to inquiries, resolving issues, and ensuring customer satisfaction across multiple channels including phone, email, and chat.

• Respond to customer inquiries promptly via phone, email, chat, or social media.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Resolve product or service issues by clarifying customer concerns, determining the cause, and offering the best solution.
• Process orders, forms, applications, and requests.
• Follow up with customers to ensure resolution and satisfaction.
• Maintain customer records by updating account information.
• Escalate unresolved issues to the appropriate departments or managers.
• Meet personal/customer service team goals and call handling quotas.
• Stay up to date with product knowledge, policies, and system updates.

• High school diploma or equivalent; college degree preferred.
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Excellent communication and interpersonal skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Familiarity with CRM systems and practices.
• Problem-solving attitude and ability to stay calm under pressure.

• Competitive salary
• Health, dental, and vision insurance
• Paid time off
• Retirement plan options
• Career advancement opportunities

The Customer Service Representative is the primary point of contact for customers seeking assistance with products, services, or issues. This role involves providing high-quality support, handling inquiries, processing orders, and ensuring the satisfaction of all customers.

• Customer Interaction :
   
  • Answer inbound customer calls, emails, and chats promptly and professionally.
    
  • Address customer inquiries and concerns regarding products, services, billing, and policies.
    
• Problem Resolution :
   
  • Handle customer complaints, taking appropriate action to resolve issues and escalate when needed.
    
• Order Processing :
   
  • Assist customers with placing orders, processing returns or exchanges, and ensuring accurate order fulfillment.
    
• Sales Support :
   
  • Promote new products, services, or special promotions to customers when appropriate.
    
• Team Collaboration :
   
  • Work closely with other team members and departments (e.g., sales, technical support) to provide the best solutions for customers.
    
• Customer Feedback :
   
  • Gather and report customer feedback and insights to help improve products, services, and customer service processes.
    
• Adhere to Policies :
   
  • Comply with company policies, procedures, and regulatory requirements during all customer interactions.
    High school diploma or equivalent (required).
    

Requirements

RequirementsPrevious experience in customer service, retail, or call center environments is preferred.

• Ability to communicate complex information clearly and in a friendly manner.
  
• Comfortable using customer service software, CRM systems, and other relevant tools.
  
• Ability to learn new technologies or software.
  
• Calm and patient when interacting with customers, especially in challenging situations.
  

Company Overview:
We are seeking a highly organized and detail-oriented Customer Service to join our growing team. This role is crucial for maintaining accurate records and ensuring smooth data management within our systems. If you are fast, accurate, and reliable with data input, we’d love to hear from you.

Job Responsibilities:
* Input and update data accurately into databases, spreadsheets, and company systems.
* Verify accuracy of data before entering it into systems.
* Maintain and update filing systems for paper and electronic documents.
* Review data for errors, inconsistencies, or incomplete information.
* Conduct regular data audits and generate reports as required.
* Retrieve data from the database or electronic files as requested.
* Respond to requests for information and access relevant files.
* Maintain confidentiality of sensitive information.
* Communicate with internal departments to verify or clarify data.
* Assist with general administrative tasks as needed.

Qualifications:
* High school diploma or equivalent; associate or bachelor’s degree preferred.
* Proven experience as a data entry clerk or similar position is an advantage.
* Familiarity with administrative duties and office procedures.
* Strong knowledge of Microsoft Office Suite (especially Excel and Word).
* Experience using data entry software or ERP systems is a plus.
* Typing speed of at least 50 WPM with a high level of accuracy.

Key Skills:
* Excellent attention to detail and accuracy.
* Fast and accurate typing skills.
* Strong organizational and time management abilities.
* Ability to handle confidential information with integrity.
* Good communication skills, both written and verbal.
* Self-motivated with the ability to work independently or as part of a team.
* Problem-solving skills and the ability to spot data inconsistencies.
* Basic understanding of databases and spreadsheets.

Working Conditions:
* Remote environment, depending on company setup.
* Regular working hours, with occasional overtime during peak periods.
* Requires long periods of sitting and working at a computer.

Compensation and Benefits:
* Health, Dental, and Vision Insurance
* 401(k) with company match
* Paid Time Off
• • Professional development opportunities

Responsible for managing a whole lot of incoming and outgoing calls in the organization

Build long-lasting relationships with customers

Keep a comprehensive record of all calls and/or conversations in the organization’s call center data bank

Attend educational seminars or conferences on a regular basis so as to develop expertise and improve performance levels

Make use of available opportunity to sell or advertise products to customers

Make sure that whatever response given to the customer(s) is in line with pre-organized communication scripts that have been prepared for different topics that cover customer-related issues

Identify the needs of various customers, clarify information, embark on necessary research, and provide lasting solutions to customer’s problems

Route calls to the appropriate channel(s)

Move complex issues or complaints to supervisors

Willing to work during extended odd hours and/or during holiday periods.

Requirements – Skills, Abilities, and Knowledge – for Call Center Agent Role

If you are applying to work as a call center agent, the requirements and qualifications you may be expected to meet by most employers include the following:

Must possess good communication skills, especially for listening. This is necessary in a bid to ensure a clear retrieval and passage of information to customers

Must have good interpersonal skills to enable an easy flow with customers at all times

Must be able to multi-task and manage time properly and effectively

Must be able to adapt to different situations and individuals

Ability to prioritize in the face of multiple tasks or assignments

Ability to work as part of a team if need be

Ability to work with little or no supervision

Must be self-driven at all times

Must have good knowledge of customer relationship or customer service practices

We are seeking a friendly, professional, and solution-oriented Customer Service Representative (CSR) to join our team. The CSR will be the first point of contact for customers, providing assistance, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person in a timely and courteous manner.
• Resolve product, service, or billing issues by clarifying concerns, determining solutions, and following up to ensure satisfaction.
• Maintain accurate records of customer interactions in the company’s system.
• Provide information about products, services, promotions, and policies.
• Escalate complex issues to supervisors or specialized departments when necessary.
• Process orders, returns, and account updates accurately.
• Contribute to achieving customer satisfaction and retention goals.
• Continuously update knowledge of company products, services, and policies.

Required Skills & Qualifications:

• Strong communication and active listening skills.
• Patience, empathy, and professionalism when handling difficult situations.
• Problem-solving and conflict resolution abilities.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Computer proficiency (CRM systems, Microsoft Office, or similar).
• Team-oriented with a customer-first mindset.

Education & Experience Requirements:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business, Communications, or a related field preferred.
• 1–2 years of experience in customer service, call center, or retail support roles is preferred (entry-level candidates with strong interpersonal skills may be considered).
• Familiarity with CRM software or call center tools is an advantage.

We are seeking a friendly, professional, and solution-oriented Customer Service Representative (CSR) to join our team. The CSR will be the first point of contact for customers, providing assistance, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person in a timely and courteous manner.
• Resolve product, service, or billing issues by clarifying concerns, determining solutions, and following up to ensure satisfaction.
• Maintain accurate records of customer interactions in the company’s system.
• Provide information about products, services, promotions, and policies.
• Escalate complex issues to supervisors or specialized departments when necessary.
• Process orders, returns, and account updates accurately.
• Contribute to achieving customer satisfaction and retention goals.
• Continuously update knowledge of company products, services, and policies.

Required Skills & Qualifications:

• Strong communication and active listening skills.
• Patience, empathy, and professionalism when handling difficult situations.
• Problem-solving and conflict resolution abilities.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Computer proficiency (CRM systems, Microsoft Office, or similar).
• Team-oriented with a customer-first mindset.

Education & Experience Requirements:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business, Communications, or a related field preferred.
• 1–2 years of experience in customer service, call center, or retail support roles is preferred (entry-level candidates with strong interpersonal skills may be considered).
• Familiarity with CRM software or call center tools is an advantage.