DENTAL CUSTOMER SERVICE REPRESENTATIVE

Sioux City, Iowa Siouxland Community Health Center

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Job Description

Siouxland Community Health Center has an opening for:


1-Full-time - Hours: 7:30AM-5PM MWF , 7:30AM-8pm Tuesday



Preferred candidate must have solid experience & advanced knowledge of:
  • Previous customer service experience required, with dental reception and collection experience strongly preferred.
  • Advanced computer and data entry skills.
  • Dentrix system experiences a plus.
  • Knowledge in dental terminology preferred.
  • Insurance administration experience preferred.
  • Prior dental clinic experience a plus.
  • Bilingual Spanish preferred.
Successful candidate must be able to perform primary functions of position:
  • Serve as first-point of contact and check patients in & out, directing patient flow.
  • Obtain, review, update and data entry of patient demographics, insurance and financials in PMS.
  • Maintain and identify different insurance types, co-pays and deductibles.
  • Discuss account balance with patient and collect patient balance.
  • Maintain recall system and manage ASAP, Wait, Will Call and unscheduled lists.
  • These functions are not all inclusive.
Siouxland Community Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to any characteristic protected by federal, state, or local laws.


SCHC participates in E-Verify.


Pre-employment drug screen, background check, and review of required immunizations. Exemptions may be granted for religious or medical accommodation.
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Siouxland Community Health Center
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MEDICAL CUSTOMER SERVICE REPRESENTATIVE

Sioux City, Iowa Siouxland Community Health Center

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Job Description

Siouxland Community Health Center has an opening for:


MEDICAL CUSTOMER SERVICE REP


1-Full-time (Approximately 40 hours per week)


This position will go to SCHC's 2 locations in Sioux City, Iowa and 1 location in South Sioux City, Nebraska. Will help with the mobile clinic as needed.


Successful candidate must have solid experience & advanced knowledge of:
  • Strong communication skills
  • Previous successful work experience providing exceptional customer service
  • Experience in a medical clinic setting strongly preferred
  • Strong and proficient data entry skills
  • Health insurance knowledge or background a definite plus
  • Bi-lingual Spanish strongly preferred
  • Ability to multi-task and work quickly and efficiently in a stressful environment
Successful candidate must be able to perform primary functions of position:
  • Enthusiastically and consistently exhibit exceptional internal and external customer service skills
  • Utilizing first-hand knowledge of assigned tasks and responsibilities, demonstrate initiative in offering proactive suggestions for improvements in departmental workflow and processes
  • Perform other duties and projects as assigned, exhibiting willingness to adapt schedule when requested to get the job done, including unconventional hours or days if needed.
  • Meet or exceed collection standards of obtaining patient co-payment
  • Complete new patient paperwork in addition to obtaining check-in documentation and information for all new patients and update GE Centricity
Siouxland Community Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to any characteristic protected by federal, state or local laws.


SCHC participates in E-Verify.


Pre-employment drug screen, background check, and review of required immunizations. Exemptions may be granted for religious or medical accommodation.
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Siouxland Community Health Center
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Remote Customer Service Representative

51101 Sioux City, Iowa Maximus

Posted 17 days ago

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Job Description

Permanent
Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

You must be living in the United Kingdom (UK) with the right to work in the UK to be considered for this role. This is a home based position open only to UK Based candidates.

The role of the Customer Service Advisor is to co-ordinate and oversee the day-to-day operation of the Remote Assessment Centre, managing sessions to optimise productivity and customer service, remotely interacting with all customers and associate third parties, and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.

  • Fully manage each day's appointment sessions. Carry out confirmation and reminder calls to customers for appointments. Monitor session progress and backfill appointments where necessary. Identify additional support with other sites (remote or geographical) where necessary in management of the appointment session.
  • Work collaboratively with other Assessment Centres (remote and geographical), Teams, Team Leaders, and Health Care Practitioners to ensure cohesion within the team and workflow progression. Work closely with the Remote Assessment Manager / Team Performance Lead to ensure the sessions run smoothly and on time. Provide cover remotely for other sites as required.
  • Welcome and greet customers on confirmation and arrival for their assessment; whether via telephone link or video link. Provide a professional outstanding service to customers in line with the CHDA vision and values.
  • Complete daily checks to ensure all completed assessments have been closed and moved on to prevent a delay with the customer journey. Check all digital files are complete and available in readiness for appointment sessions and appropriately action any missing information from the customer file. Update records accurately using the in-house computer system. Complete fortnightly 'Work in progress' checks.
  • Effectively communicate with General Practitioner surgeries, hospitals, interpreting services and DWP
  • Prepare and distribute confidential customer documentation securely across different teams within CHDA.
  • Other general administrative duties.
  • Qualifications & Experience

    • Educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above
    • IT literate, with good Microsoft Office skills
    • Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems
    • Demonstrable experience in an administrative or customer service position.

    Individual Competencies
    • Fluent English Language skills, able to communicate with stakeholders on a day-to-day basis, via telephone and email in a clear, caring, courteous and professional manner
    • Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately
    • Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner
    • Able to prioritise tasks effectively
    • Able to deliver work to set targets and specified standards
    • Self-motivated: Able to work unsupervised and use own initiative
    • Able to remain calm in challenging situations
    • A positive enthusiastic approach to solving problems
      Proven ability to make logical and solid decisions.

    EEO Statement

    Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

    We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

    Minimum Salary

    £

    24,570.00

    Maximum Salary

    £

    24,570.00

    Apply Now

    Customer Service Associate

    51101 Sioux City, Iowa Walgreens

    Posted 2 days ago

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    Job Description

    **Job Description:**
    + Models and delivers a distinctive and delightful customer experience.
    + Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
    **Customer Experience**
    + Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
    + Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
    **Operations**
    + Provides customers with courteous, friendly, fast, and efficient service.
    + Recommends items for sale to customer and recommends trade-up and/or companion items.
    + Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
    + Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
    + Implements Company asset protection procedures to identify and minimize profit loss.
    + Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
    + Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
    + Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
    + Has working knowledge of store systems and store equipment.
    + Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
    + Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
    + Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
    + Complies with all company policies and procedures; maintains respectful relationships with coworkers.
    + Completes special assignments and other tasks as assigned.
    **Training & Personal Development**
    + Attends training and completes PPLs requested by Manager or assigned by corporate.
    **Job ID:** BR
    **Title:** Customer Service Associate
    **Company Indicator:** Walgreens
    **Employment Type:** Part-time
    **Job Function:** Retail
    **Full Store Address:** 4650 MORNINGSIDE AVE,SIOUX CITY,IA,51106
    **Full District Office Address:** 4650 MORNINGSIDE AVE,SIOUX CITY,IA, -S
    **External Basic Qualifications:**
    + Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
    + Requires willingness to work flexible schedule, including evenings and weekend hours
    **Preferred Qualifications:**
    + Prefer six months of experience in a retail environment.
    + Prefer to have prior work experience with Walgreens.
    + Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
    + Requires willingness to work flexible schedule, including evenings and weekend hours.
    We will consider employment of qualified applicants with arrest and conviction records.
    An Equal Opportunity Employer, including disability/veterans.
    The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
    **Shift:**
    **Store:** 05470-SIOUX CITY IA
    **Pay Type:** Hourly
    **Start Rate:** 15
    **Max Rate:** 17.5
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    Customer Service Associate

    51101 Sioux City, Iowa Walgreens

    Posted 2 days ago

    Job Viewed

    Tap Again To Close

    Job Description

    **Job Description:**
    + Models and delivers a distinctive and delightful customer experience.
    + Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
    **Customer Experience**
    + Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
    + Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
    **Operations**
    + Provides customers with courteous, friendly, fast, and efficient service.
    + Recommends items for sale to customer and recommends trade-up and/or companion items.
    + Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
    + Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
    + Implements Company asset protection procedures to identify and minimize profit loss.
    + Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
    + Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
    + Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
    + Has working knowledge of store systems and store equipment.
    + Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
    + Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
    + Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
    + Complies with all company policies and procedures; maintains respectful relationships with coworkers.
    + Completes special assignments and other tasks as assigned.
    **Training & Personal Development**
    + Attends training and completes PPLs requested by Manager or assigned by corporate.
    **Job ID:** BR
    **Title:** Customer Service Associate
    **Company Indicator:** Walgreens
    **Employment Type:** Part-time
    **Job Function:** Retail
    **Full Store Address:** 1900 HAMILTON BLVD,SIOUX CITY,IA,51104
    **Full District Office Address:** 1900 HAMILTON BLVD,SIOUX CITY,IA, -S
    **External Basic Qualifications:**
    + Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
    + Requires willingness to work flexible schedule, including evenings and weekend hours
    **Preferred Qualifications:**
    + Prefer six months of experience in a retail environment.
    + Prefer to have prior work experience with Walgreens.
    + Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
    + Requires willingness to work flexible schedule, including evenings and weekend hours.
    We will consider employment of qualified applicants with arrest and conviction records.
    An Equal Opportunity Employer, including disability/veterans.
    The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
    **Shift:**
    **Store:** 15647-SIOUX CITY IA
    **Pay Type:** Hourly
    **Start Rate:** 15
    **Max Rate:** 17.5
    View Now

    Customer Service/Sales

    51101 Sioux City, Iowa Home Depot

    Posted 2 days ago

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    Job Description

    Job Description
    **Position Purpose:**
    Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
    We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
    View Now
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