1778 Customer Service Professional jobs in Dallas

• Assists with customer problems such as missed shipments, price adjustments and backorders; continually strives for prompt resolution
• Frequently works with field sales associates in coordinating special orders, accepting quotations, typing, and manufacturer calls
• Works with warehouse associates, customers and field sales associates to ensure that the order process runs smoothly
• Processes all phone, fax, mail, e-mail, dropship and verbal orders from customers
• Responsible for providing customers with accurate answers to questions and complaints regarding products and services; if unable to provide assistance, escalates customers to Customer Service Supervisor or Manager in a courteous manner
• Performs data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices; researches any other inquiries as requested
• Assists customers with backorders by offering substitutions and alternatives whenever possible, contacts manufacturers for delivery information, prices and availability, and changes in stock number
• Communicates with all departments within the Distribution Center as well as field sales associates
• Serves as liaison between customers and field sales associates
• Makes suggestions and recommendations to Supervisor/Manager in an effort to continually improve customer service operations
• Complies with all appropriate policies, procedures, safety rules and regulations
• Performs related duties as assigned

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two year associate's degree program, technical vocational training or equivalent combination of experience and education
• Normally requires two (2) to four (4) years directly related experience
• Strong customer service skills
• Ability to communicate effectively both orally and in writing
• Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction
• Familiarity with ABC products, services and pharmaceutical distribution operations
• Strong organizational skills; attention to detail
• Basic knowledge of Microsoft Word, Excel and inventory management system
• Strong interpersonal skills
• Good decision-making skills
• Good analytical skills

Job Type

Full-time

Description

JOB SUMMARY

The Customer Care Representative is a frontline position in our organization and one that deals directly with our customer base daily. This role requires one to prioritize accordingly and works diligently to take care of any customer need. This is key position in our organization and one that requires extensive communication and collaboration with others to be successful.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Promote a safe, injury/accident-free culture.
• Manage case load and direct customer contact appropriately and professionally.
• Works with NHMS Team on moving jobs into our ERP system.
• Makes Operations aware when reselects are made to determine if we need to return existing material in the warehouse.
• Ability to prioritize tasks and ask for help as needed if falling behind.
• Assist with cycle-count processes.
• Analyze process workflow.
• Work closely with the Customer Service Manager and other managers/supervisors to identify best practices in all functional areas.

• None

• High School Diploma or equivalency. Experience in a relative position is highly desirable.
• Excellent communication skills both oral and written.
• Functionality in Customer Service and Administration.
• Highly collaborative and works well with others.

• Ability to sit at computer monitor for extended periods throughout the day.
• Must possess the ability to stand for extended periods of time; to reach with hands and arms; to move among and between offices; to handle mail and documents; to sit, stoop, kneel and crouch; to lift and move up to 10 pounds; to see well enough to discern differences in quality of documents and files.

• General working conditions
• Office environment
• May have to meet tight deadlines

• Health Insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Disability Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching

Join TBK Bank!

At TBK Bank, a subsidiary of Triumph, we're a team of passionate, driven, collaborative, solutions-minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, TBK means striving for excellence, while delivering with humility. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals.

Position Summary: This role will handle in-bound calls and emails in a fast-paced environment while processing customer requests. The role requires sitting for extended periods of time communicating with customers by phone using a headset or email.

Essential Duties & Responsibilities

• Listens, comprehends, resolves, and provides exceptional customer service during every call or email.
• Keeps management abreast of any significant problems.
• Adhere to all bank and regulatory requirements and participate in required training.
• Demonstrates an understanding of TBK Bank products and services.
• Recognizes an opportunity to deepen relationship with core TBK Bank products and services.
• Proactive in assessing and providing suggestions to offer improved service.
• Prepare and compile new customer information in accordance with bank policies and procedures.
• Other duties, as assigned.

Experience & Education

• High School Diploma or equivalent
• 1-2 years of experience in a banking environment is preferred
• 1-2 years of experience in a call center environment is preferred

Skills & Abilities Required

• Excellent written and verbal communication skills
• 1-2 years of experience using Microsoft Office products including Word, Excel, and PowerPoint.
• Work professionally with and generate goodwill between other departments.
• Strong attention to detail and good organization skills.
• Maintain monthly SLA/Call monitoring of 80.0% or better
• Comply with department & bank Policies
• Completion of Additional Trainings listed in the training guide

Work Environment

The work environment characteristics described here may be encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise (i.e. business office with computers, phone, and printers, light traffic).

• Ability to work in a confined area.

• Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary.

• While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone.

• Specific vision abilities are required by this job due to computer work.

• Light to moderate lifting is required.

• Regular, predictable attendance is required.

We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.

Go on. Do it. Apply Today!

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Summary: Under moderate supervision of the Customer Care Supervisor or other supervisory/management level position within the facility, is responsible for ensuring customer satisfaction by providing AmerisourceBergen customers with courteous, professional and efficient service at all times.

Hybrid/Office Flex

Work hours: 9am-6 pm CST, Monday-Friday

Primary Duties And Responsibilities:

• Assists with customer problems such as missed shipments, price adjustments and backorders; continually strives for prompt resolution
• Frequently works with field sales associates in coordinating special orders, accepting quotations, typing, and manufacturer calls
• Works with warehouse associates, customers and field sales associates to ensure that the order process runs smoothly
• Processes all phone, fax, mail, e-mail, dropship and verbal orders from customers
• Responsible for providing customers with accurate answers to questions and complaints regarding products and services; if unable to provide assistance, escalates customers to Customer Service Supervisor or Manager in a courteous manner
• Performs data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices; researches any other inquiries as requested
• Assists customers with backorders by offering substitutions and alternatives whenever possible, contacts manufacturers for delivery information, prices and availability, and changes in stock number
• Communicates with all departments within the Distribution Center as well as field sales associates
• Serves as liaison between customers and field sales associates
• Makes suggestions and recommendations to Supervisor/Manager in an effort to continually improve customer service operations
• Complies with all appropriate policies, procedures, safety rules and regulations
• Performs related duties as assigned

Required Skills And Qualifications:

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two year associate's degree program, technical vocational training or equivalent combination of experience and education
• Normally requires two (2) to four (4) years directly related experience
• Strong customer service skills
• Ability to communicate effectively both orally and in writing
• Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction
• Familiarity with ABC products, services and pharmaceutical distribution operations
• Strong organizational skills; attention to detail
• Basic knowledge of Microsoft Word, Excel and inventory management system
• Strong interpersonal skills
• Good decision-making skills
• Good analytical skills

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call or email We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.

Affiliated Companies: Integrated Commercialization, LLC

• Listens, comprehends, resolves, and provides exceptional customer service during every call or email.
• Keeps management abreast of any significant problems.
• Adhere to all bank and regulatory requirements and participate in required training.
• Demonstrates an understanding of TBK Bank products and services.
• Recognizes an opportunity to deepen relationship with core TBK Bank products and services.
• Proactive in assessing and providing suggestions to offer improved service.
• Prepare and compile new customer information in accordance with bank policies and procedures.
• Other duties, as assigned.

• High School Diploma or equivalent
• 1-2 years of experience in a banking environment is preferred
• 1-2 years of experience in a call center environment is preferred

• Excellent written and verbal communication skills
• 1-2 years of experience using Microsoft Office products including Word, Excel, and PowerPoint.
• Work professionally with and generate goodwill between other departments.
• Strong attention to detail and good organization skills.
• Maintain monthly SLA/Call monitoring of 80.0% or better
• Comply with department & bank Policies
• Completion of Additional Trainings listed in the training guide

• Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary.
• While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone.
• Specific vision abilities are required by this job due to computer work.
• Light to moderate lifting is required.
• Regular, predictable attendance is required.

Receives inbound and makes outbound calls to resolve customer concerns in a timely and professional manner. Coordinates and resolves customer follow-up requests (CF - Rs) as a liaison between branches and customers to provide and maintain the highest Care Coordinator, Customer Care, Customer Experience, Coordinator, Customer Service, Retail

Onsite Southlake TX Learn how healthcare should be delivered help people build a career no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Customer Care Specialist for our Southlake, TX office. Your primary responsibility will be helping patients heal using TMS treatment. Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people. Benefits

• Accelerated healthcare career growth rapid advancement opportunities
• Insurance benefits (Medical, Dental, Vision) and 401K
• 20 days off annually (10 PTO days and 10 Holidays)
• Employee access to Serenity's treatment options

Responsibilities

• Be the face of Serenity Healthcare
• One on one coaching and commitment to patients during treatment
• Graduate Serenity's paid TMS training program
• Own outcomes of patient treatment

Qualifications

• High School Diploma/ GED.
• Strong customer service mindset.
• Three years' work experience in customer service required
• Excellent verbal and written communication, and basic math skills.
• Well-versed in de-escalation skills and ability to connect with individuals.

About Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare. Learn More About Us

• About Serenity Healthcare
• Serenity's Provided Services
• Meet our Patients