104 Customer Service Representative jobs in Boonsboro
Customer Service Representative
25430 Kearneysville, West Virginia
TEKsystems
Posted 1 day ago
Job Viewed
Job Description
Job Title: Customer Service RepresentativeJob Description
This role serves as the primary sales and service support for our customers, providing administrative assistance, greeting visitors, and responding to calls and emails. The position involves coordinating various office tasks to ensure smooth operations, fostering revenue growth by assisting distributors and customers with inquiries and complaints, and providing information about products and services. Key tasks include front desk management, answering phones, and processing customer orders promptly.
Responsibilities
+ Support customers through telephone, web, and email inquiries, managing a shared inbox.
+ Ensure accurate and timely entry of sales orders, quotes, service orders, warranty cards, credits, trade credits, credit card payments, and coordination of freight and custom forms.
+ Generate sales and work order quotations, follow-up, and process order approvals.
+ Generate invoices for products, parts, and repair services sold to customers.
+ Track shipments and provide status updates.
+ Maintain diligent communication and coordination with supervisors, manufacturing, service, shipping and finance departments, sales team, and customers.
+ Identify and implement improvements to the role and customer service team.
+ Manage aspects of CRM, including lists and databases, to support the company's sales efforts and communicate directly with dealers, partners, and equipment users.
Essential Skills
+ Attention to detail.
+ Experience in data entry, invoicing, and shipping documentation.
+ Records and file maintenance.
+ Excellent customer relations and support skills.
+ Strong communication and teamwork abilities.
+ Proficiency in MS Office programs (Word, Access, Excel, PowerPoint, Outlook).
+ Ability to support customer requests and questions both online and via telephone.
+ Capability to prioritize tasks and work unsupervised.
Additional Skills & Qualifications
+ Some database experience and familiarity with AES and/or ACE programs for international shipments.
+ Experience with import/export regulations and documentation.
+ Experience with ERP/financial systems, Crystal Reporting, and Microsoft Dynamics CRM.
Why Work Here?
Join a dynamic team committed to customer satisfaction and operational excellence. Enjoy the opportunity to develop your skills in a supportive environment with a focus on teamwork and communication.
Work Environment
1st shift from 8 am to 4:30 pm with a 30-minute lunch break, Monday through Friday, fully on-site. The team operates in an office with 8 cubicles within the customer service department.
Job Type & Location
This is a Contract position based out of Kearneysville, West Virginia.
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Kearneysville,WV.
Application Deadline
This position is anticipated to close on Oct 10, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
This role serves as the primary sales and service support for our customers, providing administrative assistance, greeting visitors, and responding to calls and emails. The position involves coordinating various office tasks to ensure smooth operations, fostering revenue growth by assisting distributors and customers with inquiries and complaints, and providing information about products and services. Key tasks include front desk management, answering phones, and processing customer orders promptly.
Responsibilities
+ Support customers through telephone, web, and email inquiries, managing a shared inbox.
+ Ensure accurate and timely entry of sales orders, quotes, service orders, warranty cards, credits, trade credits, credit card payments, and coordination of freight and custom forms.
+ Generate sales and work order quotations, follow-up, and process order approvals.
+ Generate invoices for products, parts, and repair services sold to customers.
+ Track shipments and provide status updates.
+ Maintain diligent communication and coordination with supervisors, manufacturing, service, shipping and finance departments, sales team, and customers.
+ Identify and implement improvements to the role and customer service team.
+ Manage aspects of CRM, including lists and databases, to support the company's sales efforts and communicate directly with dealers, partners, and equipment users.
Essential Skills
+ Attention to detail.
+ Experience in data entry, invoicing, and shipping documentation.
+ Records and file maintenance.
+ Excellent customer relations and support skills.
+ Strong communication and teamwork abilities.
+ Proficiency in MS Office programs (Word, Access, Excel, PowerPoint, Outlook).
+ Ability to support customer requests and questions both online and via telephone.
+ Capability to prioritize tasks and work unsupervised.
Additional Skills & Qualifications
+ Some database experience and familiarity with AES and/or ACE programs for international shipments.
+ Experience with import/export regulations and documentation.
+ Experience with ERP/financial systems, Crystal Reporting, and Microsoft Dynamics CRM.
Why Work Here?
Join a dynamic team committed to customer satisfaction and operational excellence. Enjoy the opportunity to develop your skills in a supportive environment with a focus on teamwork and communication.
Work Environment
1st shift from 8 am to 4:30 pm with a 30-minute lunch break, Monday through Friday, fully on-site. The team operates in an office with 8 cubicles within the customer service department.
Job Type & Location
This is a Contract position based out of Kearneysville, West Virginia.
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Kearneysville,WV.
Application Deadline
This position is anticipated to close on Oct 10, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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0
Call Center Supervisor (4763)
25405 Martinsburg, West Virginia
Three Saints Bay
Posted 15 days ago
Job Viewed
Job Description
**Call Center Supervisor (4763)**
Location **Martinsburg, WV**
Job Code **4763**
# of Openings **1**
Apply Now ( Harbor** **,** a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a **Call Center Supervisor.**
**POSITION RESPONSIBILITIES:**
+ Serve as the primary point of contact for managing all contractor personnel assigned to the contact center support services, ensuring seamless execution of customer service operations in accordance with the contract's Performance Work Statement (PWS).
+ Responsible for overseeing a team of customer service representatives, ensuring they meet performance standards such as responding to an average of 1,550 daily contacts (e.g., calls, emails, chats) with a 90% service level within 60 seconds and a 5% or lower abandoned call rate, while maintaining professionalism and accuracy standards.
+ Coordinates daily workflows, assigns tasks based on skill levels (e.g., Level 1, 2, or 3 personnel), and monitors team performance using tools like the Avaya Aura Contact Center and MMLD databases, providing weekly and monthly progress reports to the Contracting Officer and Contracting Officer Representative.
+ Ensure personnel are trained and certified, including HIPAA compliance for medical-related queries and Section 508 accessibility standards, scheduling at least one hour of weekly training and coordinating with government-provided training resources to maintain proficiency.
+ Facilitate communication between the contractor team and government stakeholders, conducting regular status meetings with the COR (at least monthly, or as requested) to discuss progress, resolve technical issues, and present deliverables.
+ Maintain a Quality Control Plan (QCP), detailing inspection schedules, corrective actions, and the qualifications of quality control personnel, ensuring compliance with ISO 9001:2000 standards.
+ Manage personnel security requirements, ensuring all employees complete SF-85P forms, eQIP submissions, and CAC applications through the DoD Contractor Verification System, returning CACs and government property on the same day an employee departs. **POSITION REQUIREMENTS:**
+ 2 years of supervisory experience working with ISO 9001:2000 quality standards systems (QSS)
+ 2 years of contact center management experience; or 5 years of experience working within a contact center environment.
VEVRAA Federal Contractor
Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.
We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.
Location **Martinsburg, WV**
Job Code **4763**
# of Openings **1**
Apply Now ( Harbor** **,** a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a **Call Center Supervisor.**
**POSITION RESPONSIBILITIES:**
+ Serve as the primary point of contact for managing all contractor personnel assigned to the contact center support services, ensuring seamless execution of customer service operations in accordance with the contract's Performance Work Statement (PWS).
+ Responsible for overseeing a team of customer service representatives, ensuring they meet performance standards such as responding to an average of 1,550 daily contacts (e.g., calls, emails, chats) with a 90% service level within 60 seconds and a 5% or lower abandoned call rate, while maintaining professionalism and accuracy standards.
+ Coordinates daily workflows, assigns tasks based on skill levels (e.g., Level 1, 2, or 3 personnel), and monitors team performance using tools like the Avaya Aura Contact Center and MMLD databases, providing weekly and monthly progress reports to the Contracting Officer and Contracting Officer Representative.
+ Ensure personnel are trained and certified, including HIPAA compliance for medical-related queries and Section 508 accessibility standards, scheduling at least one hour of weekly training and coordinating with government-provided training resources to maintain proficiency.
+ Facilitate communication between the contractor team and government stakeholders, conducting regular status meetings with the COR (at least monthly, or as requested) to discuss progress, resolve technical issues, and present deliverables.
+ Maintain a Quality Control Plan (QCP), detailing inspection schedules, corrective actions, and the qualifications of quality control personnel, ensuring compliance with ISO 9001:2000 standards.
+ Manage personnel security requirements, ensuring all employees complete SF-85P forms, eQIP submissions, and CAC applications through the DoD Contractor Verification System, returning CACs and government property on the same day an employee departs. **POSITION REQUIREMENTS:**
+ 2 years of supervisory experience working with ISO 9001:2000 quality standards systems (QSS)
+ 2 years of contact center management experience; or 5 years of experience working within a contact center environment.
VEVRAA Federal Contractor
Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.
We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.
View Now
1
Call Center Quality Manager (4764)
25405 Martinsburg, West Virginia
Three Saints Bay
Posted 15 days ago
Job Viewed
Job Description
**Call Center Quality Manager (4764)**
Location **Martinsburg, WV**
Job Code **4764**
# of Openings **1**
Apply Now ( Harbor** **,** a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a **Call Center Quality Manager.**
**POSITION RESPONSIBILITIES:**
+ Oversees the quality assurance and performance monitoring functions for the contact center, ensuring all customer service operations meet the stringent standards outlined in the Performance Work Statement.
+ Responsible for developing, implementing, and maintaining a comprehensive Quality Control Plan (QCP), which details inspection schedules, methods, and corrective actions to achieve 99% compliance in professional and courteous responses and 80% content accuracy.
+ Monitor an average of 1,550 daily contacts (e.g., 825 calls, 400 emails, 250 chats) to maintain an Abandoned Call Rate of no more than 5% and ensure 90% of calls are answered within 60 seconds, conducting regular quality control inspections using the Avaya Aura Contact Center system and MMLD database to track performance metrics such as handle time, wait times, and first-level call resolution rates, and documenting results in weekly and monthly report.
+ Perform detailed quality assessments of customer interactions, reviewing a sample of calls, emails, and chats to ensure adherence to Mission Management System (MMS) guidelines, HIPAA compliance for medical queries, and Section 508 accessibility standards, identifying areas for improvement and implementing corrective actions to address deficiencies, such as retraining staff on proper escalation procedures for complex inquiries.
+ Recommend process improvements based on call trends, customer feedback, and quality inspection outcomes, proposing updates to MMS documents to enhance accuracy and reduce processing times, and presenting these recommendations in monthly progress reports.
+ Ensure all personnel maintain required training levels (e.g., one hour per week), coordinating with the On-Site Supervisor to schedule government-provided training sessions, particularly for Level 3 personnel handling escalated contacts and quality control tasks, ensuring proficiency in handling medical-related queries and Spanish interpretation services.
+ Maintain a file of all quality control inspections, corrective actions, and training records, making them available for government audits as part of the Quality Assurance Surveillance Plan (QASP), and collaborate with the COR during monthly status meetings to discuss quality performance, resolve issues, and align with USCG objectives.
+ Ensure compliance with security protocols, safeguarding sensitive information under the Privacy Act and DHS MD 11042.1, and verify that all staff adhere to professional conduct standards, reporting any misconduct to the On Site Supervisor for immediate action. **POSITION REQUIREMENTS:**
+ 2 years of quality control experience working with ISO 9001:2000 quality standards systems (QSS)
+ 2 years of contact center management experience; or 5 years of experience working within a contact center environment.
VEVRAA Federal Contractor
Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.
We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.
Location **Martinsburg, WV**
Job Code **4764**
# of Openings **1**
Apply Now ( Harbor** **,** a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a **Call Center Quality Manager.**
**POSITION RESPONSIBILITIES:**
+ Oversees the quality assurance and performance monitoring functions for the contact center, ensuring all customer service operations meet the stringent standards outlined in the Performance Work Statement.
+ Responsible for developing, implementing, and maintaining a comprehensive Quality Control Plan (QCP), which details inspection schedules, methods, and corrective actions to achieve 99% compliance in professional and courteous responses and 80% content accuracy.
+ Monitor an average of 1,550 daily contacts (e.g., 825 calls, 400 emails, 250 chats) to maintain an Abandoned Call Rate of no more than 5% and ensure 90% of calls are answered within 60 seconds, conducting regular quality control inspections using the Avaya Aura Contact Center system and MMLD database to track performance metrics such as handle time, wait times, and first-level call resolution rates, and documenting results in weekly and monthly report.
+ Perform detailed quality assessments of customer interactions, reviewing a sample of calls, emails, and chats to ensure adherence to Mission Management System (MMS) guidelines, HIPAA compliance for medical queries, and Section 508 accessibility standards, identifying areas for improvement and implementing corrective actions to address deficiencies, such as retraining staff on proper escalation procedures for complex inquiries.
+ Recommend process improvements based on call trends, customer feedback, and quality inspection outcomes, proposing updates to MMS documents to enhance accuracy and reduce processing times, and presenting these recommendations in monthly progress reports.
+ Ensure all personnel maintain required training levels (e.g., one hour per week), coordinating with the On-Site Supervisor to schedule government-provided training sessions, particularly for Level 3 personnel handling escalated contacts and quality control tasks, ensuring proficiency in handling medical-related queries and Spanish interpretation services.
+ Maintain a file of all quality control inspections, corrective actions, and training records, making them available for government audits as part of the Quality Assurance Surveillance Plan (QASP), and collaborate with the COR during monthly status meetings to discuss quality performance, resolve issues, and align with USCG objectives.
+ Ensure compliance with security protocols, safeguarding sensitive information under the Privacy Act and DHS MD 11042.1, and verify that all staff adhere to professional conduct standards, reporting any misconduct to the On Site Supervisor for immediate action. **POSITION REQUIREMENTS:**
+ 2 years of quality control experience working with ISO 9001:2000 quality standards systems (QSS)
+ 2 years of contact center management experience; or 5 years of experience working within a contact center environment.
VEVRAA Federal Contractor
Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.
We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.
View Now
2
Call Center Sales Supervisor - Insurance (D2C)
21702 Frederick, Maryland
Piper Companies
Posted today
Job Viewed
Job Description
Call Center Sales Supervisor - Insurance (D2C) at Piper Companies summary:
The Call Center Sales Supervisor at Piper Companies leads a team of licensed insurance agents, driving sales performance and ensuring compliance in a hybrid work environment. The role involves coaching, monitoring, and motivating agents to meet sales and quality goals, while collaborating with marketing and IT to optimize lead management and sales operations. Additionally, the supervisor handles escalations, conducts performance reviews, supports hiring and training, and ensures adherence to licensing requirements.
Piper Companies is seeking a Call Center Sales Supervisor to support a fast-growing insurance company in Frederick, MD (hybrid: 3 days in-office ). Reporting to the D2C Senior Manager, this role leads a team of licensed agents, driving sales performance and ensuring compliance. The ideal candidate is a strong, balanced leader with sharp coaching and analytical skills, capable of motivating teams and holding them accountable in a fast-paced, customer-focused environment.Responsibilities of the Call Center Sales Supervisor Include:
- Support the D2C Senior Manager in daily operations and workflow optimization to meet sales and quality goals.
- Monitor agent calls and provides weekly coaching to improve sales tactics and customer engagement.
- Ensure agents meet licensing and appointment criteria across all states as well as coordinate with marketing analytics for lead distribution.
- Collaborate with marketing and IT to enhance technology, data analytics, and lead-to-sale processes.
- Optimize lead management and incentive programs to improve team performance and customer outcomes.
- Support new marketing campaigns and partnerships by educating and motivating the sales team.
- Provide weekly sales forecast updates and identify performance gaps.
- Analyze call reports to improve resource planning and reduce abandon rates.
- Handle escalations and disputes, promoting transparency and customer satisfaction.
- Track and document agent performance, including productivity, quality scores, attendance, and compliance.
- Run weekly/monthly sales contests to boost motivation and results.
- Conduct performance reviews and support career development for agents.
- Assist in hiring, onboarding, and training new staff to meet licensing requirements.
- Validate system workflows and coordinate with IT to resolve issues.
- Complete reports related to agent performance, sales targets, and productivity metrics.
Qualifications of the Call Center Sales Supervisor Include:
- High school diploma or equivalent; 2 years of college preferred.
- 3+ years of management experience in a sales or call center environment.
- Experience in Life, Property & Casualty, or Health insurance.
- Strong leadership, motivational, and organizational skills.
- Excellent verbal and written communication.
- Proficiency in Microsoft Office (Word and Excel).
- Customer-focused mindset and ability to thrive in a fast-paced setting.
- Understanding of life insurance products preferred, not required
- Completion of LOMA courses 281, 291, ALMI preferred, not required
- Project management, analytical, and presentation skills preferred, not required
- Experience supporting D2C initiatives and sales strategy execution preferred, not required
Compensation of the Call Center Sales Supervisor Includes:
- Salary range: $70,000.00 - $95,000.00 per year, based on experience and certifications.
- Annual and merit-based bonuses
- Comprehensive Benefits: Medical, Dental, Vision, 401k, PTO, holidays, and sick days as required by law.
This job opens for applications on 10/3/2025. Applications for this job will be accepted for at least 30 days from the posting date.
keywords: Call Center Supervisor, Inside Sales Manager, Sales Manager, Supervisor, Manager, Sales, Call Center, Business Development, Sales Development, Team Lead, Leader, SM, Insurance Sales, D2C Sales, Direct-to-Consumer, Sales Team Lead, Licensed Insurance Agent, Life Insurance Sales, Call Center Management, Sales Coaching, Sales Operations, Customer Experience, Sales Forecasting, Lead Management, Sales Incentives, Performance Management, Agent Training, Sales Strategy, Insurance Call Center, Remote Sales Jobs, Hybrid Work, Maryland Jobs, Frederick MD, Sales Leadership, Compliance Management, Sales Analytics, Career Development, Insurance Careers, Customer Retention, Sales Productivity, Call Monitoring, Sales Contests, Agent Licensing, Sales Reporting, CRM, KPI, QA, LOMA, ALMI, P&C, D2C, B2C, SLA, ROI, CMS, ATS, MS Office, Excel, Word, EOD Reports, SOP, TAT, FCR, CSAT, NPS
#LI-AW1
#LI-HYBRID
Keywords:
Call Center Supervisor, Sales Manager, Insurance Sales, D2C Sales, Sales Coaching, Lead Management, Performance Management, Agent Training, Sales Forecasting, Customer Experience
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3
Call Center Sales Supervisor - Insurance (D2C)
21702 Frederick, Maryland
Piper Companies
Posted today
Job Viewed
Job Description
Call Center Sales Supervisor - Insurance (D2C) at Piper Companies summary:
The Call Center Sales Supervisor at Piper Companies leads a team of licensed insurance agents, driving sales performance and ensuring compliance in a hybrid work environment. The role involves coaching, monitoring, and motivating agents to meet sales and quality goals, while collaborating with marketing and IT to optimize lead management and sales operations. Additionally, the supervisor handles escalations, conducts performance reviews, supports hiring and training, and ensures adherence to licensing requirements.
Piper Companies is seeking a Call Center Sales Supervisor to support a fast-growing insurance company in Frederick, MD (hybrid: 3 days in-office ). Reporting to the D2C Senior Manager, this role leads a team of licensed agents, driving sales performance and ensuring compliance. The ideal candidate is a strong, balanced leader with sharp coaching and analytical skills, capable of motivating teams and holding them accountable in a fast-paced, customer-focused environment.Responsibilities of the Call Center Sales Supervisor Include:
- Support the D2C Senior Manager in daily operations and workflow optimization to meet sales and quality goals.
- Monitor agent calls and provides weekly coaching to improve sales tactics and customer engagement.
- Ensure agents meet licensing and appointment criteria across all states as well as coordinate with marketing analytics for lead distribution.
- Collaborate with marketing and IT to enhance technology, data analytics, and lead-to-sale processes.
- Optimize lead management and incentive programs to improve team performance and customer outcomes.
- Support new marketing campaigns and partnerships by educating and motivating the sales team.
- Provide weekly sales forecast updates and identify performance gaps.
- Analyze call reports to improve resource planning and reduce abandon rates.
- Handle escalations and disputes, promoting transparency and customer satisfaction.
- Track and document agent performance, including productivity, quality scores, attendance, and compliance.
- Run weekly/monthly sales contests to boost motivation and results.
- Conduct performance reviews and support career development for agents.
- Assist in hiring, onboarding, and training new staff to meet licensing requirements.
- Validate system workflows and coordinate with IT to resolve issues.
- Complete reports related to agent performance, sales targets, and productivity metrics.
Qualifications of the Call Center Sales Supervisor Include:
- High school diploma or equivalent; 2 years of college preferred.
- 3+ years of management experience in a sales or call center environment.
- Experience in Life, Property & Casualty, or Health insurance.
- Strong leadership, motivational, and organizational skills.
- Excellent verbal and written communication.
- Proficiency in Microsoft Office (Word and Excel).
- Customer-focused mindset and ability to thrive in a fast-paced setting.
- Understanding of life insurance products preferred, not required
- Completion of LOMA courses 281, 291, ALMI preferred, not required
- Project management, analytical, and presentation skills preferred, not required
- Experience supporting D2C initiatives and sales strategy execution preferred, not required
Compensation of the Call Center Sales Supervisor Includes:
- Salary range: $70,000.00 - $95,000.00 per year, based on experience and certifications.
- Annual and merit-based bonuses
- Comprehensive Benefits: Medical, Dental, Vision, 401k, PTO, holidays, and sick days as required by law.
This job opens for applications on 10/3/2025. Applications for this job will be accepted for at least 30 days from the posting date.
keywords: Call Center Supervisor, Inside Sales Manager, Sales Manager, Supervisor, Manager, Sales, Call Center, Business Development, Sales Development, Team Lead, Leader, SM, Insurance Sales, D2C Sales, Direct-to-Consumer, Sales Team Lead, Licensed Insurance Agent, Life Insurance Sales, Call Center Management, Sales Coaching, Sales Operations, Customer Experience, Sales Forecasting, Lead Management, Sales Incentives, Performance Management, Agent Training, Sales Strategy, Insurance Call Center, Remote Sales Jobs, Hybrid Work, Maryland Jobs, Frederick MD, Sales Leadership, Compliance Management, Sales Analytics, Career Development, Insurance Careers, Customer Retention, Sales Productivity, Call Monitoring, Sales Contests, Agent Licensing, Sales Reporting, CRM, KPI, QA, LOMA, ALMI, P&C, D2C, B2C, SLA, ROI, CMS, ATS, MS Office, Excel, Word, EOD Reports, SOP, TAT, FCR, CSAT, NPS
#LI-AW1
#LI-HYBRID
Keywords:
Call Center Supervisor, Sales Manager, Insurance Sales, D2C Sales, Sales Coaching, Lead Management, Performance Management, Agent Training, Sales Forecasting, Customer Experience
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4
Customer Support Specialist
25438 Ranson, West Virginia
ThompsonGas
Posted 1 day ago
Job Viewed
Job Description
ThompsonGas is the fastest growing propane retailer in the nation, and we're looking for creative thinkers who want to make a significant impact. We are reimagining our business practices and empowering our employees to implement their ideas. If you're eager to thrive in an environment that encourages innovation, exceptional customer experiences, and enjoyment at work, then ThompsonGas is the place for you!
We are currently on the lookout for a Customer Support Specialist to help us achieve our remarkable growth through a focus on customer retention, new customer acquisition, and comprehensive support. The ideal candidate is self-motivated, adaptable, and excels in a fast-paced environment while successfully juggling multiple tasks.
This is an onsite position.
Key Responsibilities:
- Manage inbound calls, skillfully asking questions to identify sales and service opportunities
- Assess sales strategies and company offerings to satisfy current customer needs while generating potential business leads
- Address customer inquiries regarding pricing, billing, products, complaints, and new account setups
- Handle all interactions with warmth, professionalism, and enthusiasm
- Maintain a strong understanding of all ThompsonGas products and services
- Ensure adherence to safety and service policies and procedures
- Provide timely updates on the status of customer orders
- Conduct outbound calls to follow up on dues from past customers
- Input and update customer account details in CARGAS and MPX systems
- Process billing payments for customers visiting in person
- Oversee the processing of daily paperwork from drivers
- Undertake additional duties and projects as required
Qualifications:
- Degree or comparable work experience required
- Minimum of 3 years of Customer Service experience (preferably in a call center setting)
- Demonstrable sales experience is preferred; must have a proven ability to upsell in competitive environments
- Familiarity with CARGAS and MPX systems is a plus, but not mandatory
- Exceptional written and verbal communication skills with a focus on building positive customer relationships
- Strong computer skills including proficiency in Microsoft Office and data entry
- Able to prioritize and manage tasks efficiently in a dynamic workplace
- High degree of accountability and ownership in resolving customer concerns professionally and energetically
- Flexible to work overtime and weekends as needed during peak seasons
What We Offer:
- Medical, Dental, Vision, and 401k with IMMEDIATE eligibility
- Disability and life insurance coverage
- Paid time off that increases with tenure
- Daily Pay Option for enhanced financial flexibility
- Access to employee training programs with opportunities for advancement
- Employee recognition initiatives
- Potential for quarterly bonuses
- Paid maternity and parental leave
- Tuition reimbursement program
This is a safety-sensitive position, and your performance will significantly affect the health and safety of our customers, colleagues, and yourself. A pre-employment drug screening, including testing for THC, will be conducted unless prohibited by law.
ThompsonGas is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants, regardless of race, color, religion, sex, national origin, age, disability, or genetics. This policy governs every aspect of employment, including recruitment, hiring, promotion, termination, layoff, and training.
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5
Customer Support Representative
21741 Hagerstown, Maryland
Kelly Services
Posted 1 day ago
Job Viewed
Job Description
**Job Title:** Customer Service Representative
**Location:** Hagerstown, MD 21740
**Position Type:** Full-Time | Temp-to-Hire
**Compensation:** $17-$19/hr (depending on experience)
**Schedule:** Training: Mon-Fri, 8:00 AM-4:30 PM EST; Post-training: 9:00-5:30 or 9:30-6:00 (negotiable) | | Hybrid (Onsite 2 days/week)
**Job Description:**
As a Customer Service Representative, you will handle inbound customer calls and requests, project a professional company image, and use provided resources to identify, research, and resolve issues via phone and written communication.
**Key Responsibilities:**
+ Answer inbound customer calls
+ Forward calls to appropriate staff/complete call transfers
+ Handle customer requests via mail and email
+ Research and resolve general billing issues
+ Complete paperwork to resolve issues
+ Generate customer letters/emails in response to queries
+ Document and alert supervisors to customer contact trends
+ Participate in meetings and project work
+ Adhere to department policies and published schedules
**Qualifications:**
+ Intermediate knowledge of Microsoft Word, Excel, Outlook (preferred)
+ Excellent written and verbal communication
+ Clear and concise communicator
+ Detail-oriented, strong follow-up/problem resolution skills
+ Performs well under pressure and with multitasking
+ Makes thoughtful decisions; prioritizes tasks
+ Skilled at special telephone tasks (call transfers, callbacks, holds, interruptions, disconnects)
+ Effectively controls irate customer calls
+ Flexible and adaptable
**How to Apply:**
Submit your resume and cover letter, noting your Hagerstown, MD location and conversion expectations.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly ® .
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
**Location:** Hagerstown, MD 21740
**Position Type:** Full-Time | Temp-to-Hire
**Compensation:** $17-$19/hr (depending on experience)
**Schedule:** Training: Mon-Fri, 8:00 AM-4:30 PM EST; Post-training: 9:00-5:30 or 9:30-6:00 (negotiable) | | Hybrid (Onsite 2 days/week)
**Job Description:**
As a Customer Service Representative, you will handle inbound customer calls and requests, project a professional company image, and use provided resources to identify, research, and resolve issues via phone and written communication.
**Key Responsibilities:**
+ Answer inbound customer calls
+ Forward calls to appropriate staff/complete call transfers
+ Handle customer requests via mail and email
+ Research and resolve general billing issues
+ Complete paperwork to resolve issues
+ Generate customer letters/emails in response to queries
+ Document and alert supervisors to customer contact trends
+ Participate in meetings and project work
+ Adhere to department policies and published schedules
**Qualifications:**
+ Intermediate knowledge of Microsoft Word, Excel, Outlook (preferred)
+ Excellent written and verbal communication
+ Clear and concise communicator
+ Detail-oriented, strong follow-up/problem resolution skills
+ Performs well under pressure and with multitasking
+ Makes thoughtful decisions; prioritizes tasks
+ Skilled at special telephone tasks (call transfers, callbacks, holds, interruptions, disconnects)
+ Effectively controls irate customer calls
+ Flexible and adaptable
**How to Apply:**
Submit your resume and cover letter, noting your Hagerstown, MD location and conversion expectations.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly ® .
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
View Now
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6
Virtual Legal Services Customer Support Representative
Hagerstown, Maryland
David's Bridal, LLC.
Posted today
Job Viewed
Job Description
Minimal weekday hours required (join for weekends only!)
~ 400 bonus for every referral hired with NO LIMIT *
~ Competitive hourly pay rates & team bonus
~ At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style-or the career that is a perfect fit. Join a company that dominates the products in their category - 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David's Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.
Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
Use all systems to manage the customer flow to deliver five-star customer experience.
Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs.
Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
Maintain high dress code standards as required by the Dress Code policy.
Greet and escort all alterations customers to and from alterations for appointments.
Press, steam, and spot clean all merchandise.
Follows quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
Build long-term relationships to meet and exceed customer satisfaction and loyalty.
Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise.
Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated.
Seeks assistance from the Alterations Manager to address customer issues that s/he is not able to resolve.
and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time.
High school diploma or equivalent degree
~Prior sewing experience is helpful.
~ Part Time Benefits Include -
~ Team Bonus
~ Discounts for Home and Auto Insurance
~ Legal Benefits (MetLife Hyatt Legal Plans)
~ Our mission at David's Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.
~ 400 bonus for every referral hired with NO LIMIT *
~ Competitive hourly pay rates & team bonus
~ At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style-or the career that is a perfect fit. Join a company that dominates the products in their category - 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David's Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.
Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
Use all systems to manage the customer flow to deliver five-star customer experience.
Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs.
Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
Maintain high dress code standards as required by the Dress Code policy.
Greet and escort all alterations customers to and from alterations for appointments.
Press, steam, and spot clean all merchandise.
Follows quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
Build long-term relationships to meet and exceed customer satisfaction and loyalty.
Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise.
Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated.
Seeks assistance from the Alterations Manager to address customer issues that s/he is not able to resolve.
and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time.
High school diploma or equivalent degree
~Prior sewing experience is helpful.
~ Part Time Benefits Include -
~ Team Bonus
~ Discounts for Home and Auto Insurance
~ Legal Benefits (MetLife Hyatt Legal Plans)
~ Our mission at David's Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.
View Now
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