1557 Customer Service Representative jobs in Downey

POSITION SUMMARY :

Primary Function of this role is to provide superior customer service when interacting with the customers of the Bank while processing customer transactions, which include but not limited to processing of deposits and withdrawals, check cashing, mail/phone transactions, fund transfers and wires, and cashier’s check selling; verify appropriateness of customers’ documents, and support file maintenance. In addition to facilitate with account opening/maintenance/renewal/closing process as a backup for account service function.

ESSENTIAL FUNCTIONS :

Customer Service (50%)

• Process daily cash/non-cash transactions activities and daily cash balancing. Accept and process loan payment, federal tax deposit, and all deposits and payments presented by customers, mails, and courier services.
• Provide superior customer service in all functions and departments related to customer transactions and account services.
• Accept and input stop payments and hold on funds upon requests.
• Process wire transfers (daily wire log, wire agreements, wire request sheet, etc.)

Operations (30%)

· Perform daily branch cash recap, vault register, daily operational working supply verification, check registration log and verification of large incoming clearing items. Backup and process the dual custody of ATM balancing, night deposit, Bank by mail, carrier process, and other assigned process.

Account Maintenance (20%)

• Facilitate with account opening/maintenance/renewal/closing process, which includes account opening/renewal/redemption/closing, request of Debit/ATM card activation and address change, and other required account maintenance for backup Account Service function.

OTHER RESPONSIBILITIES :

• Make customer referrals (especially Affluent customers) and cross-sell of Bank products to support the branch to achieve financial goals.
• Successfully complete all mandatory training on related Bank’s and BSA compliance as well as other laws and regulations as assigned and in a timely manner.
• Perform other duties as assigned

EDUCATION, EXPERIENCE AND SKILLS REQUIRED :

· 1+ year of customer services experience in the branch banking industry or related environment.

· Knowledge of banking products and procedures including teller procedures and policies, audit procedures, and Bank’s laws and regulations

· Detail oriented and previous cash handling is preferred.

· Basic PC skills and be familiar with e-Commerce, e-Banking, and Branch Banking-related information technology

· High School diploma or equivalent with anticipation of continuing education towards degree

• Fluent in English and Chinese (mandarin preferred) is a major plus

PHYSICAL DEMANDS:

• Minimum mobility to work in an office setting; sit for prolonged period of times; operate office equipment including use of a computer keyboard; and reach with hands and arms. Employees are occasionally required to walk and stand and lift and move records and documents weighing 30 pounds or less

COMMUNICATION DEMANDS :

• Attention to detail, strong organizational, communication, interpersonal, self-motivated, and analytical skills, ability to interact with all levels of management and staff.

WORK ENVIRONMENT :

· Standard office environment. Noise level in work environment is usually average. Hear in the normal audio range with or without correction. Specific vision abilities required by this job include close vision and the ability to adjust focus. Occasional off site client meetings and site visits.

Compensation

The base pay range for this position is USD $17/Hour - USD $20/Hour plus full benefits. Exact offer will be determined based on job-related knowledge, skills, experience, and location.

McKinley Paper and Packaging Company, an international Paper and Corrugated Packaging company is seeking candidates for Customer Service Representative opportunities at our fast-paced Corrugated Container manufacturing facility in Santa Fe Springs, CA.

This position is an extension of the Sales Team and has responsibility for supporting an assigned Customer account base as we add to our talent in Customer Service. The CSR will assist sales by maintaining accounts while developing strong Customer relationships to support and promote current and future business opportunities.

Position Responsibilities , include but are not limited to the following:

• Be the primary point of contact for the Customer and the Outside Sales Rep for order placement and coordination with the facility production group on a daily basis by various means of communication
• Develop strong, internal working relationships with production team, design and shipping to support and promote efficient, timely, and accurate response to Customer expectations
• Process orders and new items received from Customers and Sales Reps using various applications.
• Enter information into estimating system or request product quotes, as applicable, to provide job costing to management for analysis and pricing.
• Track orders, initiate changes and expediting orders per the Customer or Sales Rep requests and communicating appropriately.
• Initiate outside manufacturing orders, as appropriate, communicating all necessary details and handling follow-up as required.
• Address Customer complaints and questions seeking aid from sales and management as necessary.
• Follow established processes and procedures to ensure accuracy of work including product pricing for invoicing

Requirements:

• Minimum of 2+ years of Customer Service experience in a corrugated paper manufacturing environment is required.
• Superb customer service, including excellent verbal and written communication skills.
• Computer and administrative skills; preferably experience using SAP and Amtech.
• Knowledge of corrugated manufacturing process is preferred.
• Some college and/or Sales or Customer Service coursework and/or equivalent experience,
• 4-year degree is preferred.

We offer a competitive compensation package packaged based on experience for the right candidate. McKinley Paper and Packaging is an Equal Opportunity Employer

As a Customer Service Representative, you will be responsible for providing exceptional service and support to customers, including: respond to customer inquiries via phone & in person. assist customers with finding products. provide quotes and take orders. troubleshoot and resolve customer concerns. document customer interactions and update accounts. proactively generate new sales leads. learn full suite of products and services. work closely with warehouse to deal with order and shipping issues. work closely with Finance to provide billing and documentation. ability to work with customers in different time zones. prepare client quotes, proposals and presentations. maintain high level of accuracy and attention to detail. ability to multitask and meet deadlines. provide prompt customer feedback and issue resolution. submit timely activity reports. strong computer skills necessary; familiarity with MS Windows. demonstrated ability to fully understand our full suite of products and pricing. be constantly mindful of schedules and committed to delivering all projects on time. work with internal and external Project Managers to keep all deliverables moving down the pipeline on time. Duties and responsibilities can change depending on business needs.

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties And Responsibilities

• Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Requirements

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution
• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)

Assist customers inside and outside a U-Haul center with U-Haul products and services. Use smartphone-based U-Scan technology to manage rentals and inventory. Move and hook up U-Haul trucks and trailers. Clean and inspect equipment on the lot includi Customer Service Representative, Customer Service, Representative, Retail

Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry.

As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients.

The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized.

FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service.

Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center.

We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person?

Compensation: $17.00 - $24.00 per hour

At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.

Are you ready to plan for your future? Discover your next career. Make your statement.

Learn more by exploring the positions offered by FASTSIGNS centers.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

As a Customer Service Representative, you will be responsible for providing exceptional service and support to customers, including: respond to customer inquiries via phone & in person. assist customers with finding products. provide quotes and take orders. troubleshoot and resolve customer concerns. document customer interactions and update accounts. proactively generate new sales leads. learn full suite of products and services. work closely with warehouse to deal with order and shipping issues. work closely with Finance to provide billing and documentation. ability to work with customers in different time zones. prepare client quotes, proposals and presentations. maintain high level of accuracy and attention to detail. ability to multitask and meet deadlines. provide prompt customer feedback and issue resolution. submit timely activity reports. strong computer skills necessary; familiarity with MS Windows. demonstrated ability to fully understand our full suite of products and pricing. be constantly mindful of schedules and committed to delivering all projects on time. work with internal and external Project Managers to keep all deliverables moving down the pipeline on time. Duties and responsibilities can change depending on business needs.

Assist customers inside and outside a U-Haul center with U-Haul products and services. Use smartphone-based U-Scan technology to manage rentals and inventory. Move and hook up U-Haul trucks and trailers. Clean and inspect equipment on the lot includi Customer Service Representative, Customer Service, Representative, Retail

Responsibilities:

Position Responsibilities:

• Act as a liaison between customers and the company, providing essential information and managing clerical and administrative tasks for daily business functions while supporting various departments, as a Customer Service Representative
• Handle customer inquiries via calls and emails, ensuring timely and accurate resolution of their needs and concerns
• Provide assistance with special requests, utilizing specialized software to validate store orders, process orders, and take inbound calls
• Deliver consistent service to restaurants through ongoing training initiatives, ensuring they receive the support necessary for success
• Other duties as assigned

Required Education and Experience:

• High School Diploma or General Education Degree (GED) with 1 to 2 plus years of related experience

Preferred Education and Experience:

• Bachelors Degree