332 Customer Service Representative jobs in Kennesaw

FOCUS OF GA IS SEEKING TWO CALL CENTER CUSTOMER SERVICE REPRESENTATIVES FOR OUR CLIENT IN THE ATLANTA AREA! CONTRACT ROLE: Estimated Duration 6-month assignment with the possibility for full time employment. Hourly Pay Rate: $20.00 an hour Work Sched Customer Service Representative, Customer Service, Call Center, Representative, Real Estate, Staffing, Retail

We are looking for a dedicated and customer-focused Bilingual Customer Service Representative to join our auto glass team. The ideal candidate will be responsible for answering phone inquiries, processing transactions/payments, and ensuring a seamless experience for our clients.

Key Responsibilities:

• Answer incoming calls and assist customers with inquiries about auto glass services.
• Process payments on-site and ensure proper documentation.
• Communicate effectively with customers in both English and Spanish.
• Manage and respond to customer inquiries via text line in a professional manner.
• Maintain a professional and friendly demeanor while handling customer concerns.
• Work 100% on-site to ensure hands-on support for customers and team members.

• Bilingual English & Spanish required.
• Previous customer service experience preferred.
• Strong communication and problem-solving skills.
• Ability to handle transactions and payments accurately.
• Comfortable working in a fast-paced environment.
• Basic computer skills for order taking and payment processing.

At Bankers Fidelity Life Insurance Company, we are dedicated to providing peace of mind to our customers by offering reliable, responsive, and caring insurance solutions benefiting both the individual and group communities. Our Claims Department plays a critical role in delivering on that promise, ensuring every customer receives the support they need when they need it most.

We are currently seeking a compassionate and detail-oriented Customer Service Representative to join our Claims team. If you are a problem solver who thrives in a fast-paced environment and enjoys helping others, we want to hear from you!
Job Summary:

The Customer Service Representative ("CSR") role is responsible for providing support and assistance to Bankers Fidelity's policyholders and providers by handling high-volume inbound calls, addressing inquiries, resolving issues efficiently and providing detailed information about benefits, claims, and policy provisions. Emphasis will be placed on achieving a one call resolution to ensure the highest level of customer satisfaction. In this role, the CSR will be an ambassador of Bankers Fidelity's mission to deliver exceptional insurance solutions with accuracy, integrity, empathy, and professionalism. The CSR will uphold Bankers Fidelity's core values of customer-centricity, accountability, and continuous improvement by providing reliable and compassionate service to Bankers Fidelity's policyholders and other internal/external stakeholders. The CSR will demonstrate the ability to communicate effectively and resolve issues promptly to reinforce the trust and confidence policyholders place in Bankers Fidelity, ensuring their experience aligns with the ongoing promise of quality service and support.

Key Responsibilities

• Customer Service :
  • Handle high volume inbound customer inquiries via phone, ensuring prompt and professional service.
  • Provide accurate and comprehensive information about insurance policies, benefits, and coverage.
  • Resolve customer complaints and issues within a single call whenever possible, aiming for one call resolution.
• Claim Adjudication :
  • Demonstrate a thorough understanding of healthcare and other applicable insurance claim adjudication processes to accurately address and resolve policyholder inquiries and issues.
  • Assist providers with claim(s) processing, including guidance for claim submission, clarifying reimbursement procedures, and ensuring compliance with Medicare and industry guidelines.
  • Educate customers about the claim adjudication process and policy details.
• Daily Operations:
  • Maintain accurate and up-to-date records of customer interactions and transactions.
  • Collaborate with other departments, including Medicare Supplement Claims Examiners, Ancillary Examiners, and other stakeholders to ensure seamless service delivery.
  • Identify and escalate complex issues to the appropriate department for further resolution.
  • Demonstrate Bankers Fidelity's commitment to integrity, empathy, and professionalism in every customer interaction.
• Training and Development:
  • Stay informed about industry trends, CMS guidelines, and company policies related to Medicare Supplement and all other applicable insurance.

• Strong knowledge of Medicare Supplement and other applicable insurance policies
• Healthcare claim adjudication processes
• Experience handling high-volume inbound calls with a focus on one call resolution.

• Excellent communication and interpersonal skills.
• Proficiency in using customer service software, databases, and tools.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.

• High school diploma or equivalent

• Customer Service Excellence: Ability to provide exceptional customer service by understanding policyholder needs, addressing concerns promptly, and ensuring a positive customer experience.
• Communication: Strong verbal and written communication skills to convey information clearly and effectively to policyholders and providers.
• Empathy and Patience: Demonstrated ability to empathize with policyholders and providers, showing patience and understanding in all interactions.
• Problem-Solving: Aptitude for identifying issues, evaluating options, and implementing effective solutions in a timely manner.
• Attention to Detail: Keen attention to detail to ensure accuracy in handling customer information, claim(s) processing and maintaining records.
• Industry Knowledge: Up-to-date knowledge of Medicare Supplement insurance, Centers for Medicare, and Medicaid Services (CMS) guidelines and claim adjudication processes.
• Technical Proficiency: Familiar with customer service software, databases, and other relevant tools to manage customer interactions and records.
• Time Management: Ability to handle multiple tasks efficiently, prioritize work, and manage time efficiently in a high-volume environment.

• Deliver world-class customer service by responding to inbound calls; providing product knowledge, troubleshooting issues, resolving customer concerns with empathy and efficiency; and identifying sales opportunities to proactively offer solutions that meet customer needs.
• Process orders, update customer accounts, and ensure accurate records in internal systems.
• Multitask effectively between handling customer inquiries and navigating multiple systems.
• Strong attention to detail.

• Fully remote, work-from-home environment with paid training and ongoing professional development
• Competitive salary with sales commission/bonus opportunities and Holiday pay after 90 days of employment
• Full time hours. 40-hour work week
• Paid Time Off. Because rest isn't a reward - it's necessary for your wellbeing.
• Medical, Dental and Vision Insurance. We will help cover the cost of your premium.
• Tuition Reimbursement. Your goals are important, and we'll help you achieve them.
• Referral Program. We have one of the most lucrative referral programs around.
• Career Growth. Most of our senior leadership started as agents. We promote from within!

• Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting.
• Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting.
• Ability to manage incoming calls (up to 40 per day) while seated for extended periods of time.
• Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States.

• Alabama
• Arizona
• Florida
• Georgia
• Kentucky
• North Carolina
• South Carolina
• Texas

• Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
• 25Mbps Download/10Mbps Upload
• Ping Rate - Less than 100 ms
• A private workspace with desk/chair, where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours.
• Ability to be on webcam during working hours

Join Our Remote Dream Team - Deliver Outstanding Customer Service from our select locations! 

Are you a customer-focused superstar with a passion for going above and

beyond to exceed expectations? Are you ready to unleash your potential and

thrive in a remote work environment? If so, we want you on our team!

Virgo and Aries LLC is seeking Remote Customer Service Representatives to join our energetic and diverse group of professionals. As a Customer Service

Representative, you will be the voice of our brand, providing exceptional

support, and ensuring our customers' satisfaction.

What You'll Bring:

● A genuine passion for helping and connecting with people

● Outstanding verbal and written communication skills

● Ability to multitask and problem-solve in a fast-paced environment

● Empathy and patience to handle diverse customer needs

● Previous customer service experience is a plus, but not required

If you're ready to embark on an exciting remote career with a company that

values your talents and fosters a supportive work environment, apply now to be a part of Virgo and Aries LLC!

PC Laptop (No Chromebooks or Mac/Apple Computers)

Hard-Wired Internet Connection (Must have a reliable solid internet 

connection)

Headphones With Microphone

We contract with agents within the United States, with the EXCEPTION of: California, Connecticut, Colorado, Illinois, Maryland, Massachusetts, Minnesota, New York, New Jersey, Oregon, Pennsylvania, Vermont, Washington, and Wisconsin.

● Work remotely from the comfort of your home or preferred location

● Competitive compensation 

● Extensive training and ongoing professional development opportunities

CHOOSE YOUR SCHEDULE!

Join Our Remote Dream Team - Deliver Outstanding Customer Service from our select locations! 

Are you a customer-focused superstar with a passion for going above and

beyond to exceed expectations? Are you ready to unleash your potential and

thrive in a remote work environment? If so, we want you on our team!

Virgo and Aries LLC is seeking Remote Customer Service Representatives to join our energetic and diverse group of professionals. As a Customer Service

Representative, you will be the voice of our brand, providing exceptional

support, and ensuring our customers' satisfaction.

What You'll Bring:

● A genuine passion for helping and connecting with people

● Outstanding verbal and written communication skills

● Ability to multitask and problem-solve in a fast-paced environment

● Empathy and patience to handle diverse customer needs

● Previous customer service experience is a plus, but not required

If you're ready to embark on an exciting remote career with a company that

values your talents and fosters a supportive work environment, apply now to be a part of Virgo and Aries LLC!

PC laptop or desktop computer with 16 GB of RAM

Two monitors (dual-screen setup)

No Chromebooks or Macs – Apple products are not compatible

Windows 11 operating system

Hard-wired internet connection (Wi-Fi not permitted)

Noise-cancelling headphones

We contract with agents within the United States, with the EXCEPTION of: California, Connecticut, Colorado, Illinois, Maryland, Massachusetts, Minnesota, New York, New Jersey, Oregon, Pennsylvania, Vermont, Washington, and Wisconsin.

Benefits:

● Work remotely from the comfort of your home or preferred location

● Competitive compensation 

● Extensive training and ongoing professional development opportunities

CHOOSE YOUR SCHEDULE!