180 Customer Service Representative jobs in Lansing

We are looking for experienced customer service representatives with a starting wage of $18.57per hour !

Key Benefits:

• Generous 401(k) contribution when eligible
• Medical, dental, vision, life, short term and long-term disability coverage
• Paid time off
• Safety and care for our employees are core values
• Ongoing training and career ladders for advancement

Join a team that will care for you, your family, and our community.

Qualifications:

• High school diploma or general education degree (GED) require
• Minimum 2 years' experience working in a high-volume call center environment required
• Proven de-escalation skills
• Experience in inside sales or equivalent skill set preferred.
• Strong Microsoft Office and 365 skills strongly preferred
• Bilingual experience a plus

Other Requirements:

• Accurate typing skills, database entry and legible handwriting
• In office position
• Good sense of direction, the ability to use mapping software and understanding of geographic locations

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Call Center - Customer Service Representative

Spherion Staffing is currently looking for 50 CSR's to handle inbound customer calls. The ideal candidate must be an energetic customer service representative with a desire to work in a fast-paced call center environment for a leading business in the Lansing, MI area. You MUST be available to start 03/23/15! The cut-off date to be considered for this position is 3/13/15.

If you would like to apply please stop by our office to interview between the hours of 9am - 1pm, no appointments necessary. We are located at: Spherion Staffing: 106 East Grand River Ave. Lansing, MI 48906 Phone: Also we can schedule appointments to interview on off hours upon request.

Job Description

Provide superlative service and support to customers via the phone, including:

• Assisting customers with various inquiries in a timely manner and with a high degree of professionalism
• Researching and resolving customer issues
• Inputting customer information into client systems
• Managing transactions and changes to accounts
• Offering solutions that optimize the customer experience and retain their business

Spherion offers a competitive compensation and benefits package. Full-time, long term role $11/hour-$2.50/hour Bilingual a plus! Spanish & Arabic languages Must be available Monday - Friday 7am - 7pm

Qualifications

• Exceptional customer service skills
• Strong communication and problem-solving skills
• Ability to thrive in a high-energy, fast-paced call center environment
• Proficient in Microsoft Outlook, Word and Excel
• Capable of resolving issues expeditiously and professionally
• Ability to multi-task and work well under pressure
• Team player with a positive, can-do attitude
• Experience or specialized knowledge preferred (not required)
• High school diploma (or equivalent) required

Additional Information

Must be available between the hours M-F 7am - 7pm - NO WEEKENDS Salary 11.00 an hour

Job Title:
Customer Service Representative (Remote)
Job Description
**JOB DESCRIPTION**
The Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)
**A NEW CAREER POWERED BY YOU**
Are you looking for a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns " **World's Best Workplaces** ," " **Happiest Employees** ," and " **Best Companies for Career Growth** " awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you!
As a remote Customer Service Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.
**CAREER GROWTH AND PERSONAL DEVELOPMENT**
This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
**WHAT YOU WILL DO IN THIS ROLE**
As a Customer Service Representative working from home, you will:
+ Provide inbound customer support using a call flow guide
+ Help customers resolve basic technical issues
+ Track, document, and retrieve information in databases
+ Offer additional products and/or services
+ Deliver expert customer experiences.with a smile.
**YOUR QUALIFICATIONS**
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Remote) role include:
+ 1+ year of customer service experience
+ Open availability
+ A high school diploma or GED
+ A quiet, distraction-free environment to work from in your home
+ Proficiency in fast-paced multi-tasking
+ Eagerness to learn new technologies
+ Strong computer navigation skills and PC knowledge
+ A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
+ High Speed internet (no wireless/hotspots or satellite) and a smartphone
+ Must reside in the United States and have a valid U.S. address for residence
**WHAT'S IN IT FOR YOU**
One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:
+ The base salary range for this position is $15-$18/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
+ DailyPay enrollment option to access pay "early," when you want it
+ Paid training and performance-based incentives
+ Lucrative employee referral bonus opportunities
+ Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
+ Health and wellness programs with trained partners to help promote a healthy you
+ Mentorship programs that support your rewarding career journey
+ Work-from-home convenience
+ Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
+ Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
**REIMAGINE THE BEST VERSION OF YOU!**
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."
Location:
USA, OH, Work-at-Home
Language Requirements:
Time Type:
Full time
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** Job Applicant Privacy Notice for California Residents ( to Work:**
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
**Where Job May be Performed:**
Currently, this position may be performed only in the states listed here ( .
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:
-English ( ( request a reasonable accommodation please click here ( .
If you wish to review the Affirmative Action Plan, please click here ( .

Cognizant is one of the world's leading professional services companies, we help our clients modernize technology, reinvent processes, and transform experiences, so they can stay ahead in our constantly evolving world. We are looking to expand our team. Do you thrive in a busy environment and able to multi-task successfully? If so, please apply today!
**Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future** .
Our Customer Service position will be working remotely providing support to customers by handling service and delivery issues. This position receives and responds to inbound calls, inquiries and communications from customers and other customer representatives.
Responsibilities:
+ Responding to customers via phone and email such as general inquiries, feedback, or incidents.
+ Using internal systems for tracking and troubleshooting.
+ Following documented procedures and training.
+ Answers detailed inquiries and resolves customer problems.
+ Resolving detailed customer issues (order entry, order modification, customer billing and payments).
+ Handling email interactions as assigned.
+ Other related duties as assigned.
Operational hours: Monday through Saturday - 9am-9pm EST - varies shifts available within those hours.
Qualifications:
+ 1+ years of experience in a customer service inbound call center
+ High School diploma or GED
+ Strong written and oral communication skills.
+ Ability to work in a fast-paced team environment.
+ .Experience working on computers, using multiple applications, and using the phone simultaneously, strong keyboard skills and accurate data entry.
+ Able to multi-task and pay close attention to details.
**Hourly Rate and Other Compensation** :
Applications will be accepted until September 12, 2025.
The hourly rate for this position is $15.00 per hour.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
**Benefits** : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
+ Medical/Dental/Vision/Life Insurance
+ Paid holidays plus Paid Time Off
+ 401(k) plan and contributions
+ Long-term/Short-term Disability
+ Paid Parental Leave
+ Employee Stock Purchase Plan
**Disclaimer:** The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Requisition Job Description
**Position Summary**
Meritain Health an Aetna/CVS affiliate has multiple openings for Sr. Customer Service Representatives in our permanent work from home role $19.50/hr wage. This position handles customer service inquiries for our Fully Insured or High Profile role, they should be able to address problems via telephone, internet or written correspondence. Customer inquiries are of basic and routine nature.
+ Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc
+ Maintain department established performance metrics at a meets or exceeds expectations level
+ Work together as a team and apply the Aetna Core Values in day-to-day operations
+ Creating a Differentiated Service Experience
+ Demonstrating Service Discipline
+ Handling Service Challenges
+ Providing Solutions to Constituent Needs
+ Working Across Boundaries
**Required Qualifications**
+ 1+ years of customer service experience
+ Experience in a metric based environment
+ Proficiency with full suite of Microsoft Applications
+ Comfortability utilizing search engines
+ Excellent multi-tasking skills
+ Ability to Effectively Communicate
**Preferred Qualifications**
+ Experience working in a call center environment
+ Medical terminology/insurance experience
+ Results oriented and self-motivated
+ Experience working remotely
+ **Education** High School diploma, G.E.D. or equivalent experience
**Anticipated Weekly Hours**
40
**Time Type**
Full time
**Pay Range**
The typical pay range for this role is:
$8.50 - 42.35
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great benefits for great people**
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit job does not have an application deadline, as CVS Health accepts applications on an ongoing basis.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

**Job Description:**
Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit .
**Job Summary:**
The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly "routine", but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services. 
***This is a remote position and can be located anywhere within the United States.**
**Essential Job Functions:**
+ Identify, evaluate and prioritize caller needs, questions and concerns. 
+ Formulate plans of resolution and respond appropriately and efficiently. 
+ Maintain and restore customer satisfaction and partner with other teams as needed. 
+ Perform problem analysis, problem determination and recommended resolutions to the callers in accordance with standard protocol. 
+ Proactively educate caller on program benefits. 
+ Meet or exceed established call center metrics, attendance standards and quality levels. 
+ Use computer tools to accurately process and document information. 
+ Develop rapport with callers and appropriately adjust communication style.  
+ Provide accurate information about Sharecare programs and services. 
+ Escalate issues internally and follow up on escalated issues. 
**Qualifications:**
+ High School Diploma 
+ Prior experience in a customer service related field preferred
+ Great communication skills 
+ Must be able to multi-task 
+ General working knowledge of Microsoft Word & Outlook 
+ Computer keyboard proficiency and internet navigation skills required 
+ Have the ability to work effectively with others in a team environment  
+ Ability to thrive in a fast-growing always changing environment 
Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.
Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.