41 Customer Service Representative jobs in Newnan

Customer Service Representative. Duties & Responsibilities:We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, prov Customer Service Representative, Customer Service, Representative, Restaurant, Retail, Service

Job Description

Description:

Position: Call Center Representative

Classification: Exempt

Department: Call Center

Status: Full Time

SUMMARY/OBJECTIVE

The Call Center Representative is related to customer service, ensuring complete and accurate information is entered into all systems used by Ankle & Foot Centers of America, scheduling patient appointments and answering the phones. All employees are expected to exhibit professional, ethical and respectful behavior in accordance with the company’s mission, vision and values.

Call Center Representative Responsibilities:

· Greet all patients and visitors with a smile

· Enter and update as needed, patient demographics

· Scheduling Patients Appointments

· Communicating with locations via In-Baskets

· Blocking Physicians Schedule “Physician Out of office” in EMR system

· Verify patients insurance

· Exhibit excellent communication skills over the telephone and in-person

· Create correspondences, reports, memos and forms as requested by physicians and/or administration

· Schedule mutually acceptable patient appointments for patients and physicians, obtain and enter referral information

· Demonstrate excellent customer service skills in all interactions

· Work as a team with all departments within the company

· Distribute mail, faxes and routine correspondences

· Strictly comply with the Health Insurance Portability and Accountability Act (HIPAA) in protecting patient privacy and federal and state regulations

· Additional job related duties or projects as needed

COMPETENCIES

· Effective communication skills

· Relationship management

· Business acumen

· Proficiency with Microsoft Suite

· Ethical conduct

· Proficient typing skills

SUPERVISORY RESPONSIBILITY

This position does not have supervisory responsibilities.

WORK ENVIRONMENT

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly to talk and listen. This is largely a sedentary role; however, there may be times of standing. Some bending, lifting of 5 to 10 lbs and routine computer usage.

POSITION TYPE AND EXPECTED HOURS

This is a full time position. Days and hours of work are Monday through Friday 8 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.

TRAVEL

Travel is required based on the company needs and as job duties demand.

PREFERRED EDUCATION AND EXPERIENCE

· High School Diploma or equivalent

· Two to three years of experience in Call Center setting

***Epic EMR System Experience a Must

OTHER

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Employee signature below constitutes employee’s understanding of the requirements, essential functions and duties of the position.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status. All employees have a responsibility to comply with our organization's policies and procedures, code of conduct, etc. Additionally, adherence to the code of conduct, timely reporting of any issues, and completion of compliance training is a condition of employment.

Job Description

SUMMARY: To manage the Call Center to facilitate the maximization of resources (human and automated) to achieve
customer satisfaction, productivity, contract compliance and financial goals. Plan and develop strategies and procedures to improve the
operating quality and efficiency of the department.

ESSENTIAL FUNCTIONS

• Oversees daily activities of Customer Service, Routing, Dispatch and Special Services departments to maximize scheduling and real-time utilization of resources; analyzes and recommends employee staffing, training and leadership for the department that has over 50 employees.
• Meets and exceeds contractual and company required metrics – Average Speed of Answer, Abandoned Rate, Grade of Service, etc.
• Administers staffing scheduling in coordination with call center Supervisors.
• Communicates job expectations; monitoring, appraising, and reviewing adherence to established policies and procedures.
• Executes contingency plans as needed; escalates and directs activities during systems failures, outages, disasters, etc.; identifies potential problems, troubleshoots, and escalates issues to local and network management; participates in post-incident analysis of system/program malfunctions providing input for future process improvements.
• Uses knowledge of Workforce Management tools and techniques to ensure staff performance targets for calls; accuracy, efficiency, and quality are met on a daily, weekly, and monthly basis. Reviews ongoing performance results to targets. Takes immediate corrective measures and escalates as needed.
• Verify daily monitoring of random calls is performed to meet contractual and organizations’ standards requirements, improve quality, minimize errors, and track operational performance.
• Identify additional training needs, plan training sessions, and track performance improvement.
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and
  harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.
• Keeps leadership promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
• Communicates areas of accountability and performance expected of personnel assigned
• Develop in-depth knowledge of all call center functions with a particular focus on the Dispatch process. Understand the challenges of meeting our members’ needs, special rates, provider demands, IT issues.
• Manage the financial expectations of the call center – cost of labor, overtime, spending of revenue. Know the regulatory requirements of contracts and maintain acceptable metrics. Understand what drives the metrics and how to achieve the goals.
• Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.

REQUIRED SKILLS AND ABILITIES

• Excellent customer service skills, excellent verbal and written communication.
• Ability to multitask in a fast paced environment with strong analytical and statistical acumen.
• Strong leadership and organizational skills, including time management and documentation, workforce management tools and call center technology.
• Strong computer skills. Proficiency and speed working in all Microsoft Office products.
• Understands causes and impact of turnover.
• Has a good understanding of understanding of our contracts to Insight to software to people.
• Able to set targets and offer incentives to create a positive work environment, maintain drive and energy.
• Demand and provide high level of customer service amongst stakeholders – members, providers, facilities, payers, and staff.
• Have a structured recruitment, orientation, retention program – hire and keep the right people

QUALIFICATION

• College Degree from an accredited college or university and/or commensurate experience
• Must have 5 or more years of Call Center leadership.

Job Description

We are hiring bill collectors to work in a call center in Atlanta, Ga. THIS IS NOT a commission-only based job! There is a base pay of $10/hr . PLUS, you get a percentage of everything you collect! Not only that, but you ALSO have the opportunity to collect cash DAILY (in hand) for every account that you collect on the spot! There is also a monthly bonus for those that are able to hit the Monthly targets!

This is an opportunity to make as much money as you want! All you have to do is be Bold and Collect!
If you think you have the drive & Ambition to do this job, please send your resume  or give us a call at  . We look forward to seeing you!

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