185 Customer Service Representative jobs in Porter Heights

Customer Service Representatives are often the first staff members that current, new or prospective residents meet. This is the only opportunity to make a positive first impression

ESSENTIAL FUNCTIONS
• Greet all customers in a friendly, positive manner as they enter the property. Answer phones quickly and courteously, within 3 rings.
• Knowledge of room openings and availability.
• Sell rooms to guests in person and on the telephone, including posting Craigslist ads daily.
• Accurately handle all cash and charge transactions.
• Make cash drops in the safe.
• Keep accurate records of vacant rooms and close out procedures including deposit slips and closing reports, as well as setting alarm.
• Take work orders from residents and process correctly in the system.
• Receive and distribute mail to residents.
• Maintain a clean and inviting office
• Other duties as assigned

REQUIRED EXPERIENCE
• HS Diploma or equivalent
• 6 months customer service experience
• Legally able to work within State and Federal guidelines

PHYSICAL REQUIREMENTS
• Continuous standing and walking throughout the duration of each shift.
• Bending, lifting, and carrying up to 25 pounds.
• Constant face-to-face interactions with customers.
• Ability to multi-task and remain positive in busy working conditions.

WORKING CONDITIONS
• Expect to work an 8-hour shift on average, including weekends and holidays 5 days/week.
• Comply with the brand and Company uniform and hygiene policies.
• Fun, fast-paced, upbeat environment

BEST. JOB. EVER!

• Minimal weekday hours required (join for weekends only!)
• Generous Team Member discount
• $400 bonus for every referral hired with NO LIMIT*
• Competitive hourly pay rates & team bonus
• Get Paid Early!

* Additional terms and conditions apply.

At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style-or the career that is a perfect fit. Join a company that dominates the products in their category - 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!

We make dreams happen-apply today!

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent Five-Star Customer Service Experience. The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional shopping experience.

Essential Job Functions:

• Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict.
• Use all systems to manage the customer flow to deliver Five-Star Customer Service experience.
• Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs.
• Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service.
• Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
• Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
• Promote all alteration services and personalization options.
• Maintain store-standards to support a flawless shopping experience.
• Maintain a high standard of dress to meet the Dress Code policy.
• Respond promptly to all customer questions providing product and service information.
• Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
• Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise.
• Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated.
• Assist with all sales promotions and visual updates.
• Other duties as assigned.

Physical Demands :

• While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers . The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices, and phones for long periods of time.

Education & Credentials:

• High school diploma or an equivalent degree or 1 -2 years prior retail experience in an apparel, service, or specialty store environment.

Now that we've popped the question, please say "I do".

Part Time Benefits Include:

• Rewarding Environment and Competitive Pay
• Team Bonus
• Dayforce Wallet - Get Paid Early!
• Generous Team Member Discount After First Pay Period
• Vision Care
• Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
• 401K Program
• Discount for Identity Theft Protection
• Discounts for Home and Auto Insurance
• Discounts for Mobile
• Legal Benefits (MetLife Hyatt Legal Plans)
• Pet Insurance

Love wins when love is for Everyone!

Our mission at David's Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.

David's Bridal encourages applications from all qualified candidates. David's Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at or if you need accommodation at any stage of the application process or want more information on our accommodation policies.

Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.

The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range is specific to the state this role is posted in and may not be applicable to other locations. At David's Bridal, it is not typical for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Job Summary:
The Customer Service Representative (CSR) is the primary point of contact for customers, handling inquiries, complaints, and providing information about products and services. They manage incoming calls, generate sales leads, and identify and assess customer needs to achieve satisfaction. CSRs are responsible for maintaining customer records, processing orders, and resolving issues promptly and efficiently. This role requires excellent communication skills, problem-solving abilities, and a customer oriented approach to ensure a high level of customer satisfaction.
Responsibilities:
- Providing excellent customer service to clients
- Addressing and resolving customer inquiries and concerns
- Building and maintaining strong relationships with customers
- Assisting customers with product or service information
- Processing orders, returns, and exchanges
- Documenting and updating customer records
- Collaborating with other departments to ensure customer satisfaction
- Identifying and escalating complex customer issues to appropriate teams
- Conducting customer satisfaction surveys and reporting feedback to management
- Staying updated on company policies, products, and services
- Continuously improving customer service processes and procedures
Communication:
- Communicating with customers via various channels such as phone, email, and chat
- Listening actively to understand customer needs and concerns
- Providing clear and accurate information to customers
- Resolving conflicts and diffusing difficult situations with customers
- Communicating customer feedback and suggestions to relevant teams for improvement
Time Management:
- Managing multiple customer inquiries and tasks simultaneously
- Prioritizing urgent and important tasks effectively
- Meeting set targets and deadlines for customer service performance
- Maintaining a high level of productivity and efficiency while delivering quality service to customers
Problem-solving:
- Analyzing and identifying the root cause of customer issues
- Developing creative solutions to resolve customer problems
- Collaborating with team members to find solutions to complex issues
- Following up with customers to ensure their issues have been resolved to their satisfaction
Teamwork:
- Working collaboratively with team members to achieve shared goals
- Providing support and assistance to team members when needed
- Contributing ideas and suggestions for improving team performance and customer satisfaction
- Creating a positive and supportive work environment for the team and promoting teamwork and cooperation.
High Impact Behaviors:
- Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
- Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
- Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.
Qualifications:
- Bachelor's degree in Business, Marketing, or a related field or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
- Strong analytical skills with the ability to interpret complex data.
- Proficiency in sales tools and software (e.g., SalesForce, CRM systems).
- Excellent written and verbal communication skills.
- Ability to work independently and collaboratively with cross functional teams.
- Strong negotiation and closing skills.
- Knowledge of market research and competitive analysis techniques.
- Ability to develop and implement sales strategies and plans
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

Overview

Facilitate the communication of information between Vessel Operations Management, the Captain/Pilot of the vessel, the Maintenance department representatives, Schedulers, other Sales Department representatives, Customer Dock representatives and third-party providers for services such as shore tankering and spot horsepower. Record events and prepare scheduled reports.

Responsibilities

• Answer incoming phone calls.
• Attend daily meetings as required.
• Review traffic for status, accuracy, and report any potential problems to the appropriate department.
• Assign primary vessel group as required.
• Confirm trip requirements are met.
• Assist in the coordination of barge preparation as required (stripping, cleaning, repairs, etc.).
• Assist in the facilitating any action plans developed to address a problem.
• Coordinate horsepower requirements with the Scheduler or Scheduling Manager.
• Coordinate and hire spot horsepower, as directed by the Scheduler, through approved outside vendors (as required).
• Coordinate and hire shore tankering services, as directed by the Captain/Pilot or Scheduler, through approved outside vendors (as required).
• Schedule barges as directed.
• Send vessel orders as directed.
• Coordinate fleet departures/arrivals.
• Calculate and update ETAs on barges in Oasis.
• Call dock representatives to solicit status for barges prior to arriving port.
• Tender barges upon arrival in port as required.
• Document all pertinent trip information and complete reports and written turnover plans for shift relief.
• Coordinate trip requirements including but not limited to
• Notify the Coast Guard and/or the Dept. of Homeland Security of hazardous cargo, etc.
• Communicate delays to Sales and customers.
• Monitor heating orders.
• Ensure appropriate traffic is correctly entered into Oasis.
• Act as ship agent (cleaning, fueling) when required.
• Assess all criteria to determine shore tankermen service.
• Determine proper resources and facilitate conference calls and action plans for operational concerns including but not limited to EMR resolution, vessel repairs with M&R, crewing deficiencies, etc.
• All other duties as assigned.

Qualifications

• Follow procedures and verbal/written instructions.
• Organized, detail-oriented and accurate.
• Self-motivated and multi-task oriented.
• Strong written and verbal communication skills.
• Ability to operate standard office equipment such as a personal computer.
• Identify and review upcoming requirements (orders).

Education/Experience:

High school diploma or formal training required; college degree preferred.

Prefer minimum 1 year logistics or maritime experience.

BEST. JOB. EVER!

• Minimal weekday hours required (join for weekends only!)
• Generous Team Member discount
• $400 bonus for every referral hired with NO LIMIT*
• Competitive hourly pay rates & team bonus
• Get Paid Early!

* Additional terms and conditions apply.

At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style-or the career that is a perfect fit. Join a company that dominates the products in their category - 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!

We make dreams happen-apply today!

The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David's Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.

Essential Job Functions:

• Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
• Use all systems to manage the customer flow to deliver five-star customer experience.
• Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs.
• Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
• Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
• Promote all alterations services and personalization options.
• Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
• Maintain high dress code standards as required by the Dress Code policy.
• Greet and escort all alterations customers to and from alterations for appointments.
• Press, steam, and spot clean all merchandise.
• Follows quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
• Build long-term relationships to meet and exceed customer satisfaction and loyalty.
• Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise.
• Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated.
• Seeks assistance from the Alterations Manager to address customer issues that s/he is not able to resolve.
• Maintains a clean and well-organized alterations room.
• Performs duties and tasks as assigned by store management.

Physical Demands:

• While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. Manual dexterity to sew an perform fittings to David's Bridal standards, as needed. Ability to lift/and or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time.

Education & Credentials:

• High school diploma or equivalent degree
• 1-2 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Prior experience with computerized POS (Point of Sale) system

Now that we've popped the question, please say "I do".

Part Time Benefits Include:

• Rewarding Environment and Competitive Pay
• Team Bonus
• Dayforce Wallet - Get Paid Early!
• Generous Team Member Discount After First Pay Period
• Vision Care
• Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
• 401K Program
• Discount for Identity Theft Protection
• Discounts for Home and Auto Insurance
• Discounts for Mobile
• Legal Benefits (MetLife Hyatt Legal Plans)
• Pet Insurance

Love wins when love is for Everyone!

Our mission at David's Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.

David's Bridal encourages applications from all qualified candidates. David's Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at or if you need accommodation at any stage of the application process or want more information on our accommodation policies.

Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.

The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range is specific to the state this role is posted in and may not be applicable to other locations. At David's Bridal, it is not typical for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.

Customer Service Representative
100% Remote - Equipment Provided
Pay Rate: $15/hr
Bilingual English/Spanish Pay Rate: $7/hr
Schedule: Must have availability Monday-Saturday 7:45am-8:15pm EST
Start Date: September 29th 2025
4 Month Contract
Description
+ Deliver the highest level of customer service experience
+ Answer customer calls
+ Reset Passwords
+ Assist with creating accounts
+ Uploading documents
+ Answering general questions
+ Engage with customers over the phone and reply to online chat inquiries
+ Help customers manage their accounts
+ Verify eligibility for coverages/review healthcare options etc.
Additional Skills & Qualifications
+ 1-2 years remote call center experience
+ Must be able to troubleshoot issues they face with equipment while working from home (Internet Familiarization Assessment required)
+ Must have reliable internet connection (not compatible with T-Mobile internet)
Experience Level
Entry Level
#eastpriority25
Pay and Benefits
The pay range for this position is 15.00 - 17.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Aug 29, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

**Position: Customer Service Representative**
**Location: Remote**
**Terms: Full-time**
**Pay: $16.00/hr**
**Join Team Alorica**
At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within!
But that's not all.we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work.
**Job Summary**
As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.
**Responsibilities**
+ Assist customers with issues and concerns they are experiencing during the use of the product and/or service
+ Document call-related information for auditing and reporting purposes
+ Maintain and update customer information as necessary
+ Upsell current customers on new or enhanced services
**Qualifications**
+ High school diploma or GED
+ Healthcare experience is welcome to enhance your success in this role
+ Customer service experience is a plus
+ Strong computer navigational skills
+ Familiarity with Microsoft Office applications (Word, Excel)
+ Excellent oral and written communication skills
+ Exceptional listening/comprehension skills
+ Professional and courteous
+ Customer oriented
**Work Environment**
+ Ongoing usage of phone and computer systems
+ Your Work At Home environment must be in a private residence, located at the address listed on your personnel file.
+ Alorica will provide the equipment you need to conduct your work which may include a webcam.
+ You will need to provide an Internet/Broadband Internet Connection - DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections.
+ Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps.
**Physical Demands**
+ Constant sedentary work
**Benefits**
+ Health, dental, and vision coverage/HSA
+ Optional daily pay or weekly pay
+ 401K retirement plan
+ Leadership programs
+ Paid training and tuition reimbursement
+ Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
+ Employee assistance program
+ Additional voluntary benefits
**Next Steps**
1. Place an application
2. Complete your online assessment
3. Our team will review your application
4. If selected to move forward, our team will follow up directly
#AloricaUSA #Remote #HealthcareJobs
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.
We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia and West Virginia.
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

State of Location:

New York

Position Summary:

At Ivy Rehab, we're "All About the People"! As a Patient Engagement Advocate (Call Center Representative), you will play a crucial role in our mission to help enable people to live their lives to the fullest.

Join Ivy Rehab's dedicated team where you're not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.

Job Description:

We are currently seeking a talented individual for a temporary position, with the potential for permanent placement based on performance and business needs. This role offers the chance to prove your skills and make a lasting impact within our team.

The Patient Engagement Advocate (Call Center Representative) works within a Patient Engagement Center that helps promote overall health and well-being. In this multi-channel (IB/OB phone, email, chat) contact center, position interacts with physical therapy patients to help them get access to the care they need. Supports geographically distributed physical therapy clinics by delivering a "local" patient experience. Ability to interact efficiently and put patients at ease will be key to maximizing relationships and help accelerate patient growth on behalf of our physical therapy clinics. Identify, create and adhere to processes and protocols which serve to optimize our relationships with the clinic staffs including front desk and clinicians.

Your responsibilities will include:

* Effectively listen and address patient needs to convert an inquiry to a booked appointment, while also achieving high patient satisfaction scores.


* Engage with patients in an empathetic and caring way that puts their needs first. This is particularly important if someone is in pain or frightened. Demonstrating a caring attitude will go a long way towards providing reassurance and comfort to ensure the patient's needs are handled with care.


* Leverage technology and knowledge base content modules to provide an experience that "feels local" from giving pinpoint directions, to sharing information about a specific provider or clinic. Avoid "us vs them" approach and demonstrate an inclusive "we" mentality.


* Collaborate and provide feedback to the marketing, operations, and technical teams as well as clinic staff to implement ongoing improvements which revolve around enhancing the patient experience.


* Collaborate with your supervisors and peers to identify and quickly resolve issues, recommend new approaches to strive for best practices.


* Work with patients if a clinic does not have enough near-term availability to offer them alternatives at other nearby clinics.


* Effectively inform and educate patients on insurance and about our financing/payment plan options.


* Properly set expectations with our patients in terms of what they can expect at their appointment and any other details that will facilitate a positive experience.


* Follow protocols for information capture and effectively categorize and disposition interactions in an accurate manner. This will enable accurate data analysis and result in feedback to our clinics or support services staff that is designed to improve the patient experience and accelerate growth.


* Achieve Key Performance Indicators: efficient handle time, productivity in terms of number of calls handled, conversion rates, patient satisfaction scores, accurate info capture, schedule adherence, etc.


* May work in other channels such as outbound, email, chat, etc.


* Perform other duties as assigned.



To excel in this role, you should possess:

* High School/GED or equivalent; College degree is preferable


* Minimum 2-3 years customer support experience and at least 1 year inbound contact center experience required including experience multi-tasking across multiple systems/apps


* Minimum of 1-2 years in a sales-oriented role, with a preference for candidates with experience in a call center or telesales environment.


* Minimum Internet speeds of 10 Mbps upload; 50 Mbps download; and less than 150 ms latency.


* Preferred typing aptitude of 50-70 WPM.


* Experience working in positions where success is measured by meeting Key Performance Indicators (KPIs)


* Demonstrated tenure in previous positions of at least 2-3 years


* Must have a dedicated, quiet workspace at home (with a door) to work without distractions


* Must be able to provide a reliable high-speed internet connection for remote work


* Excellent verbal and written communication skills and the ability to effectively engage with patients


* Strong verbal communicator (very clear enunciation, ability to influence/persuade/engage, embody passionate spirit of helping people get the care they need)


* Attention to detail


* Ability to work in a fast-paced environment


* Must be technically savvy, with demonstrated experience working with multiple systems and apps



We welcome you to apply if you hold the following attributes:

* Good listener


* Collaborative and team player


* Ability to display caring attitude and be empathetic


* Multi-task-carry on engaging conversation while following proper protocols for information capture


* Receptivity to coaching as well as understanding your strengths and opportunities for development



Why choose Ivy?

* Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.


* Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.


* Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) and educational partners for continuous learning.


* Empowering Values: Live by values that prioritize teamwork, growth, and serving others.



Compensation for this role ranges from $14-18/HR based on experience.

#LI-remote

#LI-ST1

We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.

ivyrehab.com

Overview Find Your Passion and Purpose as a Purpose as a Call Canter Triage Nurse- Registered Nurse/ RN Reimagine Your Career in Corporate Healthcare As a professional, you know that what you do impacts you as much as our patients and their families, and at AccentCare, we are united in our relentless drive to reimagine care because we want to provide the service we would seek for our own families. We think it's really special to be a part of our patient's health journey and create incredible memories while providing world-class patient care. Schedule: Saturday & Sunday 12/hrs Start times: 7am-7:30pm CST + 2 Days during the week: Monday-Thursday 3:30pm -12:00am CST Hourly: $32.00-$35.00 p/h Offer Based on Years of Experience What You Need to Know Our Investment in You We are committed to offering comprehensive benefits and rewards to full-time employees who work over 30 hours per week and their families, including: Medical, dental, and vision coverage Paid time off and paid holidays Professional development Company-matching 401(k) Flexible spending and health savings accounts Company store credit for your first AccentCare-branded scrubs for patient-facing employees Call Center Triage Registered Nurse - RN Responsibilities: Coordinate all aspects of patient care during the on-call hours. Serve as a resource to hospice team members by providing direction, education, and support during the on-call hours. Provides support and guidance to Call Center Team members, and assists National Director, Call Center with shift operations support. Triage all phone calls that come into the hospice as part of an assigned shift outside of normal business hours (evenings, weekends, and holidays). Perform comprehensive assessment to determine the caller needs consult medical record and provide phone support / assistance If unable to meet patient needs through phone support, contact the proper site on call team member, inform the on-call staff of the situation and the need for a patient visit, or request to make direct patient/caregiver contact, depending on the needs of the caller. Ensure that the caller's needs have been met by making other follow-up phone calls when appropriate, which may include contacting Pharmacy or other vendor or provider. Provide education and support to team members concerning on-call visits. Receive referral calls, document necessary information in computer system, and coordinate with the Administrator on-call per protocol. Document all communications with patient/caregiver/staff within the required time frame in the computer system as required. Qualifications Be the Best Call Center Triage Nurse - Registered Nurse / RN You Can Be If you meet these qualifications, we want to meet you! Excellent customer service, assessment, and verbal communication skills Computer skills Required Certifications and Licensures: Licensed to practice as a registered nurse in the state of agency operation Come As You Are At AccentCare, our care is most compassionate when we empathize and engage with everyone, and we are at our best when we value diverse perspectives, foster open dialogue, and enact change. And we are stronger when each of us is empowered to grow, be our unique selves, and feel a sense of inclusion and belonging. AccentCare is proud of how we are building a culture and inclusive infrastructure to help elevate the voice of all our employees with a special focus on the underrepresented and marginalized. We offer equal employment opportunities regardless of a person's race, ethnicity, sex, sexual orientation, gender identity or expression, religion, national origin, color, creed, age, mental disability, physical disability, or any other protected classification.