112 Customer Service Representative jobs in Raeford

Join Our Team at National Finance Company!

Are you looking for a rewarding career with a fantastic, family-owned company? Look no further! We're hiring full-time Customer Support Specialists .

At National Finance Company, Inc. , we've been serving communities with small, personal loans for over 60 years. With 24 branches across the state, we pride ourselves on supporting both our customers and our employees.

Why Work With Us?

• Competitive Pay + Bonuses - Start with a solid wage and earn quarterly performance bonuses, with some team members making over $12,000 a year in bonuses. Enjoy fun perks like prizes during our annual Halloween contest.
• Great Schedule - Experience a 35-hour work week (Monday-Friday, 9am-5pm with a one-hour lunch). More time for family, less time at work.
• Time Off - Enjoy paid vacation, sick leave, and around 10 paid holidays a year.
• Comprehensive Benefits - Medical, dental, vision, life insurance, short-term disability, and a 401(k) plan with employer match.
• A Fun, Family Atmosphere - We work hard, but we also prioritize fun. Reach out to our employees or check out our social media to learn more!

If you're ready to advance your career with a supportive team that treats you like family, we want to hear from you!

• Email to learn more or apply today!

Job Summary

As a Customer Support Specialist , you will be the welcoming face of National Finance Company. You will deliver exceptional customer service, foster relationships with both new and existing customers, and assist in our lending operations. Responsibilities include:

• Assisting customers with loan applications, payments, and account inquiries.
• Accurately processing and filing customer documents.
• Maintaining organized customer records.
• Communicating clearly and professionally with customers regarding their accounts.
• Encouraging new business while nurturing existing customer relationships.
• Ensuring the office environment is safe, clean, and welcoming.

Supervision : Customer Support Specialists report directly to an Office Manager, with oversight from an Area Supervisor and the Vice-President of Operations.

Job Tasks, Responsibilities, and Authorities

Tasks:

• Greet customers warmly and answer the phone professionally, identifying yourself by name.
• Handle customer payments efficiently.
• Maintain an accurate cash drawer.
• Promote business to new and existing customers.
• Process loan applications diligently.
• Utilize system software for calculating payments and balances.
• Market and sell ancillary products.
• Guide customers in completing forms correctly.
• File forms and maintain organized customer folders.
• Communicate effectively with customers about the status of loan applications and payments.
• Prepare customer mailings.
• Make daily bank deposits.
• Ensure the office is clean and well-maintained.

Responsibilities:

• Adhere to company policies as per the Employee Handbook and additional management directives.
• Report to work as per your assigned schedule.
• Respect the direction of the Office Manager, who is responsible for your location's operations.
• Comply with all local, state, and federal laws.
• Report any issues or misconduct, known or suspected, by other employees to your supervisor or upper management.

Working Conditions:

Work hours: 9 AM to 5 PM; Monday through Friday, with a one-hour lunch break. Optional early clock-in at 8:30 AM for additional hours.

• Available for three Saturdays in December from 9 AM to 1 PM.

Average hours per week: 35 hours

Overtime: Never X Occasionally Often; must be pre-approved by Manager

Max hours: 3 per week

Work environment: Shared office space with coworkers.

Salary and Benefits:

• Starting pay range of $4 to 16 per hour, with opportunities for quarterly performance bonuses.
• Comprehensive benefits: Medical, dental, life insurance; 401(k) plan; bonuses; paid vacation, and sick time.

I have read and understand the above job description and can fulfill these essential job requirements with or without accommodations. If I need accommodations, I have discussed these with management and am satisfied with the accommodations provided. I understand that Management reserves the right to modify this job description and may assign additional duties as necessary. I acknowledge that all employees of National Finance Company, Inc. are employed on an 'at-will' basis.

Job Qualifications:

Education: High school diploma or equivalent.

Experience: Prior experience in the consumer finance industry preferred, or experience as a cashier.

• Number of years: 1 year

Special training or licenses: Current, valid driver's license; basic computer skills.

Physical requirements: Ability to lift and move up to 50 lbs.

• Lead, mentor, and manage a team of remote customer support agents.
• Develop and implement customer service policies and procedures to ensure consistent, high-quality support.
• Set performance metrics and goals for the support team, monitoring performance and providing regular feedback.
• Handle and resolve complex customer inquiries and escalations efficiently and professionally.
• Develop and deliver training programs for new and existing support staff.
• Analyze customer feedback and support data to identify trends and areas for improvement.
• Collaborate with product and engineering teams to communicate customer issues and recommend product enhancements.
• Ensure adherence to service level agreements (SLAs) and maintain high levels of customer satisfaction.
• Contribute to the development of self-service resources, such as FAQs and knowledge bases.
• Foster a positive and productive team environment within the remote setting.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Minimum of 4 years of experience in customer service or support, with at least 2 years in a leadership or supervisory role.
• Proven experience managing and motivating remote teams.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong understanding of customer support software (e.g., Zendesk, Salesforce Service Cloud) and CRM systems.
• Ability to analyze data and generate reports on customer service performance.
• Experience in developing training materials and conducting team training sessions.
• Patient, empathetic, and customer-focused attitude.
• Proficiency in standard office productivity software.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and resolve technical issues related to our products and services.
• Escalate unresolved issues to higher-level support or relevant teams.
• Maintain accurate and detailed records of customer interactions and transactions.
• Develop and update customer support documentation and FAQs.
• Train and mentor new customer support representatives.
• Identify opportunities for service improvement based on customer feedback and support trends.
• Collaborate with other departments to ensure a seamless customer experience.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Minimum of 3 years of experience in a customer service or technical support role.
• Proficiency in using CRM software and ticketing systems.
• Strong problem-solving and analytical skills.
• Excellent communication, interpersonal, and active listening skills.
• Ability to work effectively in a hybrid work environment.
• Experience in troubleshooting software and hardware issues is a plus.