333 Customer Service Representative jobs in Suwanee
Customer Service Representative
Posted today
Job Viewed
Job Description
Company: Controls Inc. (“Controls” or “Company”)
Job Title: Customer Service Representative
Reports to: General Manager
Position Summary
The CSR plays an important role in interacting professionally with customers when they have questions or concerns. The right candidate will handle complaints, resolve any issues with a customer-first business mentality, process customer estimates and orders, and assist sales and field service engineers with diary appointments and customer visits, maintaining the data in the CRM system. The role is based out Controls Inc. office in Tucker (GA) and will report to the General Manager.
Key Responsibilities
- Serve as liaison and point of contact for technical support while ensuring that customer questions and enquiries are promptly addressed;
- Resolve product/service issues, troubleshooting problems and provide ongoing technical assistance to customers;
- Prepare estimates, proposals, technical documentation and follow up with prospective customers;
- Generate and send order confirmations to customers;
- Collaborate with other departments to resolve customer issues and concerns, escalating complex customer issues to the appropriate department or manager as needed;
- Continuously improve knowledge of products and services;
- Accurately document customer interactions and maintain detailed records;
- Communicate effectively with customers and keep them informed on the progress of their orders throughout the entire sales process, from inquiry through to delivery;
- Collect and analyze customer feedback;
- Develop and document knowledge into helpful content;
- Tracking customer service KPIs and metrics;
- Coordinate and schedule the field service engineers for equipment testing, installation, commissioning, calibration and repairs;
- Ensure service reports are submited by FSEs in a timely manner and submit them to Accounting to invoice;
- Respond to customer requests to return products, to include, but not limited to investigation, repair or reported defect, re-calibration or configuration, RMA process and maintain accurate records of all returns;
- Ensure effective co-ordination between sales, engineering, manufacturing, service dept to ensure seamless service and customer satisfaction;
- Support invoicing, AR collections, placing of purchase orders, processing supplier invoices and other finance-related tasks (AP and AR);
- Other duties as may be assigned by the company from time to time;
Experience, Skills and Education
- High school diploma or equivalent;
- Minimum of 3 years proven work experience in a similar role, ideally within the construction or testing industries;
- Ability to manage multiple tasks and prioritize workload effectively;
- Customer orientation and ability to adapt/respond to different types of characters;
- Excellent organizational skills with attention to detail, ability to meet deadlines under pressure;
- Proficiency in CRM software, Microsoft Office Suite (Word, Excel, PowerPoint), ERP (NetSuite);
- Strong interpersonal and communication skills for interacting with clients, colleagues and service providers;
- Customer-focused with a positive attitude and strong problem-solving skills;
Company Background
Controls is a market leader in the construction materials testing industry. Headquartered in Milan, Italy with five international branch offices, over 100 distributors worldwide and a dedicated team of highly experienced and knowledgeable specialists, we offer the largest and most capable technical sales and support network in the industry.
Customer Service Representative
Posted 2 days ago
Job Viewed
Job Description
About the Role We are recruiting motivated and detail-oriented Customer Service Representatives for a contract, ongoing assignment in a high-volume call center. If you enjoy solving problems, providing excellent customer support, and working in a fast-paced environment, this role is for you! Key Responsibilities: Handle 50 to 80 inbound and outbound calls daily, ensuring a detail oriented and positive customer experience. Respond to inquiries, resolve issues, and provide accurate information about products, services, or policies. Document all customer interactions in an internal database. Collaborate with team members to meet key performance indicators (KPIs) and service-level agreements (SLAs). Proactively identify opportunities to enhance customer satisfaction and suggest best practices for handling common inquiries. Qualifications Needed: Previous customer service experience in a high-volume call center required. Sales or upselling experience. Strong communication skills, both verbal and written. Excellent problem-solving abilities and high attention to detail. Comfortable working in a fast-paced, dynamic environment. Familiarity with customer relationship management (CRM) tools is advantageous. Requirements Previous customer service experience, preferably in a high volume call center. Sales experience Strong email and phone communication. Comfortable in a fast paced environment. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Customer Service Representative
Posted 2 days ago
Job Viewed
Job Description
This person is the bridge between customers and our delivery service. You will use our software platforms to manage customer accounts, schedule deliveries, and ensure streamlined communications between customers' needs and CEF drivers. The winter season sees an increase in business and will require you to serve and communicate with multiple customers at once. If serving customers, assisting your team members, and contributing to the company's overall growth excites you, then this is the role for you.
Communicate with customers via phone, email, online chat, and text. CEF are constantly welcoming new customers and strive to keep them informed and updated on CEF operations. A successful Customer Service Rep will be comfortable listening to customers' wants and needs and recommending products that exceed their expectations.
On-site Requirements: 3-4 days on-site
● Manage customer communication pre- & post-sale
● Handle incoming phone calls, chats, texts and email correspondence
● Process customer orders
● Maintain up-to-date records for each customer in Salesforce
● Schedule deliveries
● Coordinate shipments to out-of-state customers
● Manage showroom appointments & scheduling
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
● Proven customer service experience at a reputable company known for excellent service.
● High attention to detail
● Excellent written and verbal skills
● Tech savvy with the ability to quickly and effectively navigate between multiple communication platforms
● Ability to work AM or PM shifts, Saturdays, and some holidays; will fluctuate with high season and low season.
Shift: 7/8am - 5pm (the latest they will work is 7pm)
● Possess & demonstrate excellent independent time management skills
● Ability to complete required tasks despite interruptions ● Successful completion of a background check, credit check, and drug test ● Sales experience
● Salesforce CRM experience
Customer Service Representative
Posted 2 days ago
Job Viewed
Job Description
As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert . For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.
**Responsibilities**
+ Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.
+ Clean workspace, this is the first point of contact our customers have with our facility.
+ Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.
+ Provide clerical and administrative support to the General Managers and Service Advisors.
+ Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements.
+ Perform other related duties as assigned
**Qualifications**
+ Interpersonal and customer service skills.
+ Analytical and problem-solving skills.
+ Multitasking and organizational skills.
+ Ability to answer a high volume of calls and/or emails daily.
+ Attentiveness and patience
**Benefits**
The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:
+ Medical Insurance
+ Dental Insurance
+ Vision Insurance
+ Group Life Insurance
+ Disability Insurance
+ 401k Retirement Plan with match
+ Referral Bonus ("Cash From Crash")
+ 5 Paid Holidays
We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Submit a Referral
**Posted Min Pay Rate** USD $10.00/Hr.
**Posted Max Pay Rate** USD $4.25/Hr.
**ID** _ _
**Category** _Customer Service_
**Position Type** _Regular Full-Time_
**Location : Postal Code** _30096_
**_Location : Address_** _3274 Peachtree Industrial Boulevard_
**Remote** _No_
**Posted Min Pay Rate** _USD 10.00/Hr._
**Posted Max Pay Rate** _USD 24.25/Hr._
**Prioritization** _Tier 2 - Staffing Needs_
Senior Customer Service Representative
Posted 2 days ago
Job Viewed
Job Description
Every day our teams across the country take a hands-on, dedicated approach to recycling and beneficially reusing waste that would otherwise go into landfills. We value our employees as our most important asset, and this is reflected in many areas across our company including recently being named a 2024 Most Loved Workplace ®. We are committed to creating a positive work culture that fosters growth and development while ensuring the health and safety of our employees
Put your great attention to detail to work as Customer Service Representative with a growing leader in environmental and regulated waste management solutions!
Working as part of a dedicated team of customer experience, sales, and compliance professionals, you'll take ownership by working internally to coordinate their waste disposal needs in accordance with their service agreements. You'll serve as part of the customer experience team providing support to Clients, internal Operations, Finance, Logistics and field staff to ensure a high level of customer satisfaction.
**Primary Responsibilities (Essential Functions)**
+ Ability to demonstrate a high level of Customer Service acumen acquired through substantial gained experience.
+ Responsible for managing and identifying customers' needs while responding to a high volume of communication via email and telephone while navigating multiple systems to take appropriate action for resolution.
+ Actively manage multiple customers assigned to the team member's roster including communications and logistical activities; prepare and review orders for accuracy per client contract, including accurate pricing and order review for invoicing.
+ Partner with Sales team to increase revenue growth of assigned account roster, including performing various sales-related activities to support account roster.
+ Coordinate with cross functional teams to assign tasks to the correct departments.
+ Maintain thorough and updated customer records.
+ Prepare client profiles by gathering information and assign codes using basic knowledge of MSDS and hazardous waste coding and disposal requirements.
+ Responsible for all case management tied to the team member's assigned accounts.
+ Conduct research and work cross functionally to resolve or escalate problems.
+ Regularly review, analyze, and prepare reports on the status of customers' orders.
+ Conduct proactive calls to ensure ongoing communication with existing customers.
+ Provide feedback to management on ways to increase efficiencies and the effectiveness of servicing customers' needs.
+ Regular contact with all levels of interdepartmental personnel, including billing, collections, sales, drivers, transportation facilities, and information services.
**Basic Required Qualifications**
+ Bachelor's degree coupled with minimum 3 years of work experience in an account management or customer service role OR High school diploma/GED coupled with 5+ years of work experience in a customer service or account management role.
+ High level of Customer Service acumen and business acumen.
+ Self-directed, with the ability to work on multiple projects with competing priorities and deadlines.
+ Proficiency in Microsoft Office software (Excel, Word, PowerPoint, and Outlook).
+ Experience using a CRM system or web-based programs, proprietary online applications; preferably Salesforce.
+ Excellent verbal and written communication skills in English; ability to maintain a high level of accuracy in details; and strong phone contact handling skills and active listening.
+ Ability to manage several tasks simultaneously and meet deadlines.
**Preferred Qualifications**
+ Bachelor's degree in chemistry, environmental studies or biology.
+ Work experience with waste characterization, waste handling logistics, and profiling, demonstrating familiarity with EPA/RCRA, and DOT regulations.
+ Knowledge of Salesforce, Ariba, or Oracle systems.
+ Experience administering and reviewing service contracts.
+ Ability to lead account-specific projects.
Clean Earth offers competitive benefits including health, dental, vision, life, and disability insurance plans starting on the first day of employment; paid time off, wellness benefits, employee discount program, tuition assistance, and a 401k with company matching.
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
If you have a difficulty applying for any job posted on Harsco Clean Earth's website because a disability prevents you from using the online system, Clean Earth offers the following alternate application procedure: Call toll free and leave your name, phone number, city and state of residence. Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job. _This line is dedicated to disability applications only. No other inquiries will receive a response. _
Customer Service Representative (Tucker)
Posted today
Job Viewed
Job Description
Company: Controls Inc. (Controls or Company)
Job Title: Customer Service Representative
Reports to: General Manager
Position Summary
The CSR plays an important role in interacting professionally with customers when they have questions or concerns. The right candidate will handle complaints, resolve any issues with a customer-first business mentality, process customer estimates and orders, and assist sales and field service engineers with diary appointments and customer visits, maintaining the data in the CRM system. The role is based out Controls Inc. office in Tucker (GA) and will report to the General Manager.
Key Responsibilities
- Serve as liaison and point of contact for technical support while ensuring that customer questions and enquiries are promptly addressed;
- Resolve product/service issues, troubleshooting problems and provide ongoing technical assistance to customers;
- Prepare estimates, proposals, technical documentation and follow up with prospective customers;
- Generate and send order confirmations to customers;
- Collaborate with other departments to resolve customer issues and concerns, escalating complex customer issues to the appropriate department or manager as needed;
- Continuously improve knowledge of products and services;
- Accurately document customer interactions and maintain detailed records;
- Communicate effectively with customers and keep them informed on the progress of their orders throughout the entire sales process, from inquiry through to delivery;
- Collect and analyze customer feedback;
- Develop and document knowledge into helpful content;
- Tracking customer service KPIs and metrics;
- Coordinate and schedule the field service engineers for equipment testing, installation, commissioning, calibration and repairs;
- Ensure service reports are submited by FSEs in a timely manner and submit them to Accounting to invoice;
- Respond to customer requests to return products, to include, but not limited to investigation, repair or reported defect, re-calibration or configuration, RMA process and maintain accurate records of all returns;
- Ensure effective co-ordination between sales, engineering, manufacturing, service dept to ensure seamless service and customer satisfaction;
- Support invoicing, AR collections, placing of purchase orders, processing supplier invoices and other finance-related tasks (AP and AR);
- Other duties as may be assigned by the company from time to time;
Experience, Skills and Education
- High school diploma or equivalent;
- Minimum of 3 years proven work experience in a similar role, ideally within the construction or testing industries;
- Ability to manage multiple tasks and prioritize workload effectively;
- Customer orientation and ability to adapt/respond to different types of characters;
- Excellent organizational skills with attention to detail, ability to meet deadlines under pressure;
- Proficiency in CRM software, Microsoft Office Suite (Word, Excel, PowerPoint), ERP (NetSuite);
- Strong interpersonal and communication skills for interacting with clients, colleagues and service providers;
- Customer-focused with a positive attitude and strong problem-solving skills;
Company Background
Controls is a market leader in the construction materials testing industry. Headquartered in Milan, Italy with five international branch offices, over 100 distributors worldwide and a dedicated team of highly experienced and knowledgeable specialists, we offer the largest and most capable technical sales and support network in the industry.
Front Desk/Customer Service Representative
Posted today
Job Viewed
Job Description
Job Description
Benefits:
- Bonus based on performance
- Flexible schedule
- Free food & snacks
Saving and changing lives, every single day.
We have a mission to teach kids how to swim and be safer, in and around the water, while making their experience GOLDEN! Working for Goldfish Swim School will allow you to provide children and families with necessary life skills to combat the ever-growing drowning statistics. Whether you are in the pool leading instruction for our swimmers or warmly greeting our members in our tropical lobby as a front desk representative, you are making an impact.
Perks and Benefits:
- Paid on-the-job training
- Flexible scheduling
- Culture driven company
- Employee recognition programs
- Provide WOW! Customer Service to our members
- Assist with class scheduling and billing
- Work in a sales capacity to sell new memberships
- Ability to work with children
- Excellent communication and organizational skills
- High energy
- Strong work ethic
- Must pass background examinations prior to training
- Must have high school diploma or GED
- Must be available evenings and weekends
Goldfish Swim School has been an industry leader in the swim lesson community since 2006. Our team is growing, and we are looking for team players who are enthusiastic, have a can-do perspective, and enjoy working with kids. We provide paid on-the-job training, flexible scheduling, a rewarding work environment, and a one-of-a-kind culture that will make you smile, too!
Safety Standards:
The safety of our swimmers, parents and team members is of the utmost importance. Goldfish Swim School follows all CDC and WHO safety standards along with following any local guidelines. In addition, here are some additional safety precautions and procedures we follow:
Every shift has an on-staff cleaner to sanitize high touch areas in our lobby and pool areas- Our pools are disinfected with chlorine to provide the safest swimming environment
- The CDC states that proper operation, maintenance and disinfection of the water with chlorine should remove or inactivate the virus
- Our state-of-the-art ventilation system allows fresh air to continuously circulate into our building, further minimizing the spread of any airborne virus
- Industry experts note that indoor pools are far superior at minimizing virus transmission than most indoor spaces
- Industry experts note that indoor pools are far superior at minimizing virus transmission than most indoor spaces
Goldfish Swim School-Clarkston is a learn-to-swim facility for kids ages 4 months to 12 years. Our proven confidence-building curriculum promotes a love of swimming and teaches children to be safer in and around the water. For additional information see
NOTE: The information within this posting is not all-inclusive and may be subject to change. Employee to fulfill other duties and responsibilities as assigned by the Employer. Goldfish Swim School-Clarkston is an Equal Opportunity Employer.
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Remote Customer Service Representative 1
Posted 4 days ago
Job Viewed
Job Description
Join Our Remote Dream Team - Deliver Outstanding Customer Service from our select locations!
Are you a customer-focused superstar with a passion for going above and
beyond to exceed expectations? Are you ready to unleash your potential and
thrive in a remote work environment? If so, we want you on our team!
Virgo and Aries LLC is seeking Remote Customer Service Representatives to join our energetic and diverse group of professionals. As a Customer Service
Representative, you will be the voice of our brand, providing exceptional
support, and ensuring our customers' satisfaction.
RequirementsWhat You'll Bring:
● A genuine passion for helping and connecting with people
● Outstanding verbal and written communication skills
● Ability to multitask and problem-solve in a fast-paced environment
● Empathy and patience to handle diverse customer needs
● Previous customer service experience is a plus, but not required
If you're ready to embark on an exciting remote career with a company that
values your talents and fosters a supportive work environment, apply now to be a part of Virgo and Aries LLC!
PC laptop or desktop computer with 16 GB of RAM
Two monitors (dual-screen setup)
No Chromebooks or Macs – Apple products are not compatible
Windows 11 operating system
Hard-wired internet connection (Wi-Fi not permitted)
Noise-cancelling headphones
We contract with agents within the United States, with the EXCEPTION of: California, Connecticut, Colorado, Illinois, Maryland, Massachusetts, Minnesota, New York, New Jersey, Oregon, Pennsylvania, Vermont, Washington, and Wisconsin.
BenefitsBenefits:
● Work remotely from the comfort of your home or preferred location
● Competitive compensation
● Extensive training and ongoing professional development opportunities
CHOOSE YOUR SCHEDULE!
Application Process Is Automated - No InterviewsRemote Customer Service Representative 1
Posted 21 days ago
Job Viewed
Job Description
Join Our Remote Dream Team - Deliver Outstanding Customer Service from our select locations!
Are you a customer-focused superstar with a passion for going above and
beyond to exceed expectations? Are you ready to unleash your potential and
thrive in a remote work environment? If so, we want you on our team!
Virgo and Aries LLC is seeking Remote Customer Service Representatives to join our energetic and diverse group of professionals. As a Customer Service
Representative, you will be the voice of our brand, providing exceptional
support, and ensuring our customers' satisfaction.
RequirementsWhat You'll Bring:
● A genuine passion for helping and connecting with people
● Outstanding verbal and written communication skills
● Ability to multitask and problem-solve in a fast-paced environment
● Empathy and patience to handle diverse customer needs
● Previous customer service experience is a plus, but not required
If you're ready to embark on an exciting remote career with a company that
values your talents and fosters a supportive work environment, apply now to be a part of Virgo and Aries LLC!
PC Laptop (No Chromebooks or Mac/Apple Computers)
Hard-Wired Internet Connection (Must have a reliable solid internet
connection)
Headphones With Microphone
Windows 11 OS
16 GB Ram
We contract with agents within the United States, with the EXCEPTION of: California, Connecticut, Colorado, Illinois, Maryland, Massachusetts, Minnesota, New York, New Jersey, Oregon, Pennsylvania, Vermont, Washington, and Wisconsin.
Benefits● Work remotely from the comfort of your home or preferred location
● Competitive compensation
● Extensive training and ongoing professional development opportunities
CHOOSE YOUR SCHEDULE!
*APPLICATION PROCESS IS AUTOMATED/ NO INTERVIEW*Customer Service Representative: Healthcare Scheduling
Posted 24 days ago
Job Viewed
Job Description
- Demonstrate effective problem-solving skills.
- Promptly answers, screens, and processes telephone inquiries with strict adherence to confidentiality and policies and procedures.
- Reschedule and cancel appointments as needed.
- Return all call center messages in a timely manner.
- Provides information on Highland Rivers Health programs.
- Collects and enters patient information into the Care Logic system in a concise, thorough, and accurate manner.
- If applicable, ensures consumers are referred to the clinical team for triage.
- Utilizes computer software to schedule appointments.
- Responds to all callers in a professional and compassionate manner.
- Promotes sense of pride in call center and positive interpersonal relations among all team members.
- Seek and support changes in call flow processes and communication services.
- Request direction and supervision when appropriate to perform job duties.
- Use initiative and good, sound judgment.
- Maintain current and up to date data concerning schedules, accepted coverage, and any pertinent information.
- Meet the expectations of our internal and external customers in providing excellent service.
Benefits:
- Health Insurance through the State Health Benefit Plan of GA
- Flexible Benefits such as dental, vision, life, critical illness, etc.
- Retirement Plan with employer matching
- 4 weeks of Paid Time Off with increase of accruals based on years of service
- 10 paid holidays
- 1 personal day
- Qualifying employer for Public Student Loan Forgiveness
- NHSC loan forgiveness in qualifying counties.
- Clinical supervision for candidates on a licensure track.