698 Customer Service Representative jobs in Tamarac

Description
A leading distribution company in North Miami is looking for a Customer Service Representative to join their growing team. This is an excellent opportunity for someone who enjoys problem-solving, thrives in a fast-paced environment, and has strong attention to detail.
The ideal candidate will be the first point of contact for customers and will play a key role in ensuring smooth order processing and client satisfaction. A large part of the role involves high-volume data entry, so accuracy and efficiency are essential.
Key Responsibilities:
+ Serve as the primary contact for customer inquiries via phone and email
+ Enter and process orders quickly and accurately in the system
+ Provide product, pricing, and order status information to customers
+ Coordinate returns, shipments, and resolve customer issues with professionalism
+ Communicate with internal departments and vendors to ensure timely delivery
+ Maintain accurate customer records and documentation
+ Perform additional administrative tasks as needed
Requirements
+ Previous customer service experience, preferably in a distribution, logistics, or office environment
+ Strong data entry skills with excellent accuracy and speed
+ Proficient in Microsoft Office and comfortable learning new systems
+ Strong communication and organizational skills
+ Ability to multitask and prioritize in a deadline-driven environment
+ A proactive, problem-solving attitude with a focus on customer satisfaction
TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

**Requisition Number:** 207388
**Job Description**
Cintas is seeking a Customer Service Representative to provide customer service to both our internal partners and our external customers through various activities. Responsibilities include answering customer calls and providing prompt issue resolution; data entry; assisting in account reconciliation; preparing reports and invoices; processing new accounts and orders; making outbound customer calls to obtain information and/or to provide follow up to resolve customer issues; and occasional miscellaneous projects.
**Skills/Qualifications**
Required
+ 1+ years' customer service experience
+ High School Diploma/GED; Bachelor's Degree preferred
Preferred
+ Experience with heavy inbound and outbound calls and transferring calls
+ 3+ years' business-to-business account support
+ Proficiency with Microsoft Office (Word, Excel and Outlook) and intranet/internet
+ Experience with proofreading and editing documents
Benefits
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.
Additionally, our employee-partners enjoy:
- Competitive Pay
- 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
- Disability, Life and AD&D Insurance, 100% Company Paid
- Paid Time Off and Holidays
- Skills Development, Training and Career Advancement Opportunities
Company Information
Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index.
Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.
This job posting will remain open for at least five (5) days.
**Job Category:** Service
**Organization:** Fire
**Employee Status:** Regular
**Schedule:** Full Time
**Shift:** 1st Shift

**Position: Customer Service Representative**
**Location: 15001 NW 79 CT Miami Lakes, FL 33016**
**Terms: Full-time**
**Pay: $15/hr.**
**Join Team Alorica**
At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within!
But that's not all.we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work.
**Job Summary**
As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.
**Responsibilities**
+ Respond to a wide range of customer inquiries, providing support for products, services, and issue resolution.
+ Utilize internal systems to process transactions, troubleshoot issues, and deliver tailored solutions.
+ Stay current on company offerings to recommend appropriate products, services, and promotions.
+ Handle escalations from executive offices, regulatory agencies, and social media as directed.
+ Demonstrate strong knowledge of billing, technical support, and product features to resolve concerns.
+ Protect customer data and company assets while maintaining a clean, professional work environment.
+ Collaborate across departments and communicate clearly to ensure timely, effective issue resolution.
**Qualifications**
+ High school diploma or GED
+ Handle customer inquiries and resolve issues related to products, services, and technical support
+ Follow verification protocols and use internal systems to assist customers and process transactions
+ Troubleshoot and resolve escalations, including those from executives or regulatory agencies
+ Stay current on company products, services, and promotions to offer appropriate solutions
+ Collaborate with internal teams to resolve issues and identify trends
+ Maintain professionalism, protect customer data, and support virtual engagement as needed
**Work Environment**
+ Regular work performed in a climate-controlled, call-center environment
+ Ongoing usage of phone and computer systems
**Physical Demands**
+ Constant sedentary work
**Benefits**
+ Health, dental, and vision coverage/HSA
+ PTO
+ Optional daily pay or weekly pay
+ 401K retirement plan
+ Leadership programs
+ Paid training and tuition reimbursement
+ Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
+ Employee assistance program
+ Additional voluntary benefits
**Next Steps**
1. Place an application
2. Complete your online assessment
3. Our team will review your application
4. If selected to move forward, our team will follow up directly
#AloricaJobs #MiamiDade #JobSearch
_DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification._
Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.
**Who We Are: Wolters Kluwer: The world is a big place, find your place here. ( We Offer: **
The Customer Service Representative role offers growth potential opportunities, professional development, an engaging small team environment, the ability to work a hybrid schedule ( _in a Wolters Kluwer office 2 days a week_ ), and amazing benefits.
**Hybrid Office Locations:** **Contact Wolters Kluwer | Wolters Kluwer ( You'll be Doing:**
As the Customer Service Representative, you will play a crucial role in supporting our customers by enhancing their experience while also supporting your team. You will handle various operational tasks and assist customers with more complex inquiries. This position offers an opportunity to further develop your skills in a dynamic and collaborative environment.
**Key Tasks: **
+ Respond to a wider range of customer inquiries via email and phone.
+ From preparation, online filings, research, estimate creation, project management, or other items as assigned to support the team.
+ Resolve moderately complex customer issues and complaints.
+ Process and verify customer orders and billing information.
+ Assist with account upgrades and changes.
+ Provide detailed product and service information.
+ Document and escalate unresolved issues as needed.
+ Participate in the training of new hires.
+ Update and maintain customer records.
+ Conduct follow-ups to ensure customer satisfaction.
+ Adhere to compliance and quality standards.
**You're a Great Fit if You Meet These** **_Requirements_** **:**
+ **1-2 years of d** **irect industry experience in the corporate & registered agent industry**
+ **50-state corporate transactional experience that includes: document retrievals,** **incorporation/formation,** **registration/qualification,** **amendments, annual/biennial reports,** **reinstatement/requalification,** **dissolution/withdrawal,** **tax clearance, address change, & merger/conversion.**
+ **Are located within 50 miles of a Wolters Kluwer office and able to work a hybrid schedule, being in the office 2-days a week.**
+ Advanced Communication: Highly effective in both verbal and written exchanges.
+ Customer Insight: Deep understanding of customer behavior and needs.
+ Complex Problem-Solving: Ability to resolve advanced issues with innovative solutions.
+ Analytical Skills: Strong ability to analyze data and provide actionable insights.
+ Leadership: Capable of mentoring junior associates and leading by example.
+ CRM Expertise: Proficient in advanced use of CRM and other support software.
+ Process Improvement: Skilled in optimizing customer service operations.
+ Industry Knowledge: Updated knowledge of relevant industry trends.
We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference
**Additional Information:**
Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including **Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave** . Full details of our benefits are available at Matters:** Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.
**The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They're not intended to be an exhaustive list of all duties and responsibilities and requirements.**
_Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._
**Compensation:**
Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $45,100 - $61,700
This role is eligible for Bonus.
**Additional Information** :
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

**Category :** **Customer Service/Support**
**About TP**
**TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.**
**With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.**
**Benefits of working with TP include:**
+ **Paid Training**
+ **Competitive Wages**
+ **Full Benefits (Medical, Dental, Vision, 401k and more)**
+ **Paid Time Off**
+ **Employee wellness and engagement programs**
**TP and You**
**Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.**
**As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.**
**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!**
**This position will be based on-site at our North Lauderdale, Florida location.**
**Your Responsibilities**
**As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.**
+ **Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns**
+ **Calmly attempt to resolve and de-escalate any issues**
+ **Escalate interactions when necessary and appropriate**
+ **Respond to requests for assistance and/or possible processing payments**
+ **Track all call related information for auditing and reporting purposes**
+ **Provide feedback on call issues**
+ **Upsell if required**
**We're looking for** **fearless people - people who are inspired to deliver only the best in all that we do.**
+ **High School Diploma or equivalent**
+ **IT/Network certifications/degrees preferred**
+ **18 years of age or older**
+ **Proven call center experience**
+ **Typing 25 WPM**
+ **Proficient in PC operation and navigation**
+ **Entry-level network troubleshooting**
+ **Ability to set up home Wi-Fi network**
+ **Ability to set up and configure a router or switch**
+ **Core proficiency with a laptop or desktop computer**
+ **Able to work independently**
+ **Have excellent communications skills, both oral and written**
+ **Ability to work in a constantly changing and fast paced environment**
+ **Ability to stay composed and objective**
+ **Strong listening skills**
**Qualifications:**
+ **High School Diploma or equivalent.**
+ **IT/Network certifications/degrees preferred.**
+ **Entry-level network troubleshooting:**
+ **Ability to set up home Wi-Fi network.**
+ **Ability to set up and configure router or switch.**
+ **Core proficiency with a laptop or desktop computer.**
+ **Minimum of 6 months of customer service experience.**
+ **Must be 18 years of age or older.**
+ **Ability to type at least 25 words per minute.**
+ **Comfortable with desktop computer systems and have general knowledge of Windows-based systems.**
+ **Customer service and/or sales experience preferred.**
**Key Competencies:**
+ **Process Excellence:** **Demonstrate commitment to following established procedures and be customer service driven.**
+ **Collaboration:** **Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.**
+ **Communication:** **Outstanding communication, listening, and analytical skills.**
+ **Organizational Skills:** **Strong organizational and problem-solving skills.**
+ **Emotional Intelligence:** **Ability to prioritize tasks and work well under pressure while remaining focused.**
+ **Open-Mindedness:** **Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.**
+ **Critical Thinking:** **Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.**
+ **Solution-Oriented:** **Proactive approach to problem-solving with a focus on creating a positive customer experience.**
**Be Part of Our TP Family**
**It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.**
**EOE/Disability/Vets**

**Description**
**About us:**
As an $100M full-service commercial air conditioning company, Hill York provides system maintenance, service, repairs, energy solutions and installation for a wide range of heating, cooling and ventilation systems. Since designing and installing the first air conditioning systems in Miami Beach hotels after World War II, Hill York has played a key role in leading Florida facilities to new plateaus of indoor comfort and energy efficiency.
Hill York seeks talented performers and offers a challenging and rewarding work environment that emphasizes teamwork, results, and most importantly honesty and integrity. We value our employees and are committed to attracting highly skilled, talented individuals to join our strong, family-oriented workforce and to help us build on our success.
Hill York is a wholly owned subsidiary of EMCOR Group, Inc., a Fortune 500 company.
We are a Drug Free Workplace and an Equal Opportunity Employer.
**JOB SUMMARY:**
Hill York seeks a Customer Service Representative to serve as the primary liaison between customers and service technicians to ensure timely coordination and exceptional service to meet customer needs and satisfaction. The ideal candidate thrives in a fast-paced environment, demonstrates sharp critical thinking, and excels at juggling multiple high-priority tasks - all while delivering world-class service. The Customer Service Representative position is an opportunity to thrive in a multidimensional role that encompasses not only customer service, but also working closely with technicians and fellow Customer Service Representatives. We're searching for individuals who aspire to grow within our company and department. In this role, you'll be the linchpin of our service department, collaborating closely with critical environments, maintenance, and area dispatchers. In addition to maintaining databases and providing excellent customer service, you'll play a pivotal role in verifying invoice accuracy, coordinating with sales representatives, and supporting our technicians.
**ESSENTIAL FUNCTIONS:**
- Act as the primary point of contact for customers, technicians, sales representatives, and service managers.
- Be available for on-call duty for a minimum of two weeks per month as well as holidays as needed.
- Cultivate and maintain robust business relationships with current and potential customers, delivering top-notch customer service.
- Build and maintain strong professional relationships with technicians by fostering open communication, collaboration, mutual respect, and trust.
- Maintain exceptional customer service skills while handling a high volume of calls, ensuring a positive and upbeat demeanor.
- Provide responsive and personalized service to a diverse customer base, including top-tier and critical environments, ensuring a high standard of care and professionalism.
- Provide customer follow-ups for every visit.
- Handle multiple phones in a professional, pleasant, and helpful manner.
- Accurately schedule and dispatch service technicians to customer locations for service calls, maintenance, and critical environments.
- Provide technicians with all necessary job-related information and documentation to facilitate their work.
- Collaborate with the fellow Customer Service Representatives and, when needed, work as the area dispatcher to meet business requirements.
- Maintain customer databases and forms using appropriate platforms, fostering cross-functional relationships with critical environments and maintenance functions.
- Collaborate with the billing department to ensure accurate customer invoicing.
- Keep all relevant parties informed with timely status updates (management, sales, purchasing, customers, dispatchers, etc.).
- Develop and maintain Standard Operating Procedures (SOPs) for job functions and as needed, for technicians.
- Coordinate and oversee critical environments technicians' training and certification requirements.
- Exercise discretion and independent judgment in planning, scheduling, coordinating, and directing operational resources and labor hours.
- Ensure all related service tickets have appropriate documentation including daily labor review and approval.
- Apply critical thinking and problem-solving skills to assess customer needs, troubleshoot issues, and deliver effective solutions.
- Prepare and update weekly spreadsheets for team meetings.
- Perform other related duties as required to meet business needs.
- Demonstrate accountability by taking ownership of tasks and outcomes, ensuring high-quality service and continuous improvement.
- Foster a positive and collaborative team environment.
**QUALIFICATIONS:**
- Ability to work full-time in office to effectively collaborate with CSR, billing, and other cross functional teams.
-Ability to work in a cooperative manner with co-workers, vendors, and clients.
- Ability to think critically and solve problems independently.
- Comfortable working in a fast-paced team-oriented environment.
- Positive and team-oriented with a collaborative approach to problem-solving.
- Excellent communication, negotiation, and interpersonal skills .
- High school diploma or equivalent.
- Minimum of two years of relevant experience.
- Strong desire for continuous improvement.
- Basic Microsoft Excel skills (eg. Filter, sort, simple formulas)
- HVAC knowledge a plus
**We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.**
**"Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies** **list open positions here ( **. Please check our available positions to confirm that a post or email is genuine.**
**EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent."**
#hillyork
#LI-VA1
#LI-Onsite
**Qualifications**
**Education**
**Preferred**
+ High School or better
**Experience**
**Preferred**
+ 3 years: Customer Service Experience
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights ( notice from the Department of Labor.

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
**Position Summary**
The Senior Analyst, Account Manager at CVS Health, you will play a critical role in supporting client satisfaction, retention, and engagement by serving as a trusted onsite representative to our public sector client. This field-based role centers on delivering responsive, high-touch support to plan sponsors and members, resolving issues, and building lasting relationships throughout the life of the account.
You will act as a key liaison between CVS Health and our clients, offering in-person support across multiple worksites, handling complex benefit and claims inquiries, and providing education during open enrollment and health-related events. This role is ideal for someone with excellent communication skills, knowledge of healthcare benefits, and a passion for serving their community.
**Primary Job Duties & Responsibilities**
+ **Research and Resolve:** Handle member inquiries and escalations related to benefits, claims, eligibility, and policy interpretation by identifying root causes, coordinating with internal departments, and delivering timely, accurate solutions.
+ **Client Relationship Management:** Serve as the primary onsite liaison for designated public sector accounts, developing strong working relationships with plan sponsors, benefits teams, and key stakeholders.
+ **Onsite Engagement:** Provide real-time support to plan sponsors and members at various client worksites, ensuring a consistent and high-quality customer experience through visibility and responsiveness.
+ **Event Management & Representation:** Plan and lead open enrollment meetings, employee health fairs, wellness events, and other onsite or virtual engagements to educate and inform members about available benefits and services.
+ **Reporting & Analytics:** Review and interpret data related to claims, utilization, and service issues. Communicate insights and trends to clients in a way that supports transparency, understanding, and decision-making.
+ **Benefits Expertise:** Maintain in-depth knowledge of client-specific benefits, eligibility guidelines, pharmacy services, and CVS Health systems to serve as a subject matter expert and trusted advisor.
+ **Issue Escalation & Follow-up:** Collaborate cross-functionally with internal teams (Eligibility, Claims, Clinical) to track and resolve complex or repeated issues and ensure timely follow-through.
+ **Compliance & Documentation:** Ensure all interactions and activities align with HIPAA, company policies, and contractual obligations. Maintain clear, accurate records of member and client interactions.
+ **Travel & Territory Management:** Regularly travel to client sites throughout Miami-Dade County. Manage scheduling, site coverage, and communication independently, while prioritizing key stakeholder needs.
**Success in the role**
Success in this role is driven by a strong sense of teamwork, ownership, and purpose. You thrive when collaborating with colleagues across departments and take pride in knowing that your efforts directly impact client satisfaction and member experience. Key indicators of success include:
+ **Client Trust & Retention:** Building strong, long-term relationships with plan sponsors by consistently delivering responsive, knowledgeable, and personalized support.
+ **Member Experience:** Resolving member issues quickly and empathetically, ensuring they feel heard, supported, and confident in their benefits.
+ **Collaboration & Teamwork:** Partnering effectively with internal teams to resolve issues, share insights, and contribute to collective goals.
+ **Proactive Problem Solving:** Anticipating client and member needs before they escalate, using data and insights to identify trends and drive improvement.
+ **Ownership & Accountability:** Taking initiative to follow through on commitments, manage responsibilities, and represent CVS Health with professionalism and care.
+ **Visible Impact:** Feeling the direct reward of your work through positive client feedback, improved service metrics, and seeing the real-life impact your support has on the client experience.
**Required Qualifications**
+ Active Florida Health, Life, and Variable Annuity Insurance License (or ability to obtain within 120 days of hire).
+ Comfortable with regular travel to client sites in Miami-Dade County.
+ Strong oral and written communication skills with a customer-first mindset.
+ Excellent organizational and time management skills; ability to manage multiple priorities simultaneously.
+ Proficiency with Microsoft Office Suite (Word, Outlook, Excel).
+ Must be able to work independently and exercise sound judgment in problem-solving.
**Preferred Qualifications**
+ 1-2 years of experience in health insurance, healthcare services, or client/account management.
+ Familiarity with managed care processes, healthcare sales, or pharmacy benefits.
+ Demonstrated experience with client-facing roles, including public sector or union accounts.
+ Strong presentation skills and the ability to tailor messages to diverse audiences.
+ Exceptional interpersonal and relationship-building skills, both internally and externally.
**Education**
+ High School diploma or GED required.
+ Associate's degree preferred.
+ Additional healthcare, insurance, or customer service training a plus.
**Anticipated Weekly Hours**
40
**Time Type**
Full time
**Pay Range**
The typical pay range for this role is:
$43,888.00 - $85,068.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great benefits for great people**
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit anticipate the application window for this opening will close on: 09/15/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
**Position Summary**
The Senior Analyst, Account Manager at CVS Health, you will play a critical role in supporting client satisfaction, retention, and engagement by serving as a trusted onsite representative to our public sector client. This field-based role centers on delivering responsive, high-touch support to plan sponsors and members, resolving issues, and building lasting relationships throughout the life of the account.
You will act as a key liaison between CVS Health and our clients, offering in-person support across multiple worksites, handling complex benefit and claims inquiries, and providing education during open enrollment and health-related events. This role is ideal for someone with excellent communication skills, knowledge of healthcare benefits, and a passion for serving their community.
**Primary Job Duties & Responsibilities**
+ **Research and Resolve:** Handle member inquiries and escalations related to benefits, claims, eligibility, and policy interpretation by identifying root causes, coordinating with internal departments, and delivering timely, accurate solutions.
+ **Client Relationship Management:** Serve as the primary onsite liaison for designated public sector accounts, developing strong working relationships with plan sponsors, benefits teams, and key stakeholders.
+ **Onsite Engagement:** Provide real-time support to plan sponsors and members at various client worksites, ensuring a consistent and high-quality customer experience through visibility and responsiveness.
+ **Event Management & Representation:** Plan and lead open enrollment meetings, employee health fairs, wellness events, and other onsite or virtual engagements to educate and inform members about available benefits and services.
+ **Reporting & Analytics:** Review and interpret data related to claims, utilization, and service issues. Communicate insights and trends to clients in a way that supports transparency, understanding, and decision-making.
+ **Benefits Expertise:** Maintain in-depth knowledge of client-specific benefits, eligibility guidelines, pharmacy services, and CVS Health systems to serve as a subject matter expert and trusted advisor.
+ **Issue Escalation & Follow-up:** Collaborate cross-functionally with internal teams (Eligibility, Claims, Clinical) to track and resolve complex or repeated issues and ensure timely follow-through.
+ **Compliance & Documentation:** Ensure all interactions and activities align with HIPAA, company policies, and contractual obligations. Maintain clear, accurate records of member and client interactions.
+ **Travel & Territory Management:** Regularly travel to client sites throughout Charlotte County. Manage scheduling, site coverage, and communication independently, while prioritizing key stakeholder needs.
**Success in the role**
Success in this role is driven by a strong sense of teamwork, ownership, and purpose. You thrive when collaborating with colleagues across departments and take pride in knowing that your efforts directly impact client satisfaction and member experience. Key indicators of success include:
+ **Client Trust & Retention:** Building strong, long-term relationships with plan sponsors by consistently delivering responsive, knowledgeable, and personalized support.
+ **Member Experience:** Resolving member issues quickly and empathetically, ensuring they feel heard, supported, and confident in their benefits.
+ **Collaboration & Teamwork:** Partnering effectively with internal teams to resolve issues, share insights, and contribute to collective goals.
+ **Proactive Problem Solving:** Anticipating client and member needs before they escalate, using data and insights to identify trends and drive improvement.
+ **Ownership & Accountability:** Taking initiative to follow through on commitments, manage responsibilities, and represent CVS Health with professionalism and care.
+ **Visible Impact:** Feeling the direct reward of your work through positive client feedback, improved service metrics, and seeing the real-life impact your support has on the client experience.
**Required Qualifications**
+ Active Florida Health, Life, and Variable Annuity Insurance License (or ability to obtain within 120 days of hire).
+ Comfortable with regular travel to client sites in Charlotte County.
+ Strong oral and written communication skills with a customer-first mindset.
+ Excellent organizational and time management skills; ability to manage multiple priorities simultaneously.
+ Proficiency with Microsoft Office Suite (Word, Outlook, Excel).
+ Must be able to work independently and exercise sound judgment in problem-solving.
**Preferred Qualifications**
+ 1-2 years of experience in health insurance, healthcare services, or client/account management.
+ Familiarity with managed care processes, healthcare sales, or pharmacy benefits.
+ Demonstrated experience with client-facing roles, including public sector or union accounts.
+ Strong presentation skills and the ability to tailor messages to diverse audiences.
+ Exceptional interpersonal and relationship-building skills, both internally and externally.
**Education**
+ High School diploma or GED required.
+ Associate's degree preferred.
+ Additional healthcare, insurance, or customer service training a plus.
**Anticipated Weekly Hours**
40
**Time Type**
Full time
**Pay Range**
The typical pay range for this role is:
$43,888.00 - $85,068.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great benefits for great people**
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit anticipate the application window for this opening will close on: 09/15/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.