351 Customer Service Representative jobs in Waterbury

Founded in 1928, Victor Advertising has grown to become a leading promotional product company, serving clients throughout the country from our headquarters in New Britain, Connecticut. We are currently seeking an energetic, highly organized, passionate Customer Service Representative to provide assistance to the sales team to ensure customer satisfaction.

Why Work with Us:

• Competitive rate of $20-25/hour to start and additional bonus opportunities (annual bonus, commission opportunities)
• Highly creative environment with ongoing training and development offered
• Medical Insurance
• 401k Plan Participation
• Small company environment so you can have a significant impact and real opportunities for growth
• Discounted merchandise and more!

The Position:

The Customer Service Representative is a crucial role that supports the sales team and more importantly, is accountable for the client's order experience. This position is responsible for guaranteeing that clients' orders are submitted to our preferred partner suppliers with accuracy and a sense of urgency to ensure on-time delivery. Additionally, the Customer Service Representative will collaborate with the sales team and management to identify improvements in processes and customer retention. This position will have client interaction to make certain the buying experience meets expectations from beginning to end.

About You:

• Having prior experience in a detailed-oriented, fast-paced customer service role, you know how to set priorities, multi-task and work well under pressure
• You are highly organized and have an eye for accuracy
• Communication is one of your strengths and you'll have no problem communicating with clients, supplier partners, and internal teams
• Establishing and maintaining relationships with clients comes naturally to you
• You are a self-starter who takes initiative to seek answers under firm deadlines
• You are punctual and willing to work so that critical items are completed for the day
• Having excellent computer skills, you are proficient in using Office 365 software, and can learn proprietary order-entry management software

We are continuing to grow and expand the business and it's an exciting time to join the team. If you are looking to join an innovative, supportive, and creative company that values its employees, we want to hear from you! Learn more about Victor Advertising Services.

Tilcon Connecticut Inc., a CRH company, has played a vital role in building infrastructure around our state, serving the market from 23 locations throughout Connecticut. As a leading supplier of quality crushed stone, hot mix asphalt, and ready mix concrete, Tilcon Connecticut has supported the construction of superior roads, buildings and bridges. The most respected name in the construction industry, from the quarry to the road, Tilcon Connecticut does it all!

Are you looking for opportunities and benefits of a large corporation with a small company feel? Then Tilcon Connecticut Inc. and CRH is the company for you! If you're up for a rewarding challenge, we invite you to take the first step and apply today!

Tilcon Connecticut has an opening for an experienced Customer Service Representative in our New Britain office. This person will support the Transportation Manager in hired hauler contract execution, driver's payroll, directing calls, assisting with dispatch, and providing exceptional customer service. This role will work closely with our Construction, Milling and Paving division. The selected candidate will be required to work in a team environment with other co-workers and managers. Our core values are safety, quality and integrity in everything we do. All Tilcon Connecticut employees are expected to partner with associates and management of Tilcon Connecticut Inc. to coordinate, support, and actively promote our safety processes. The Customer Service Representative will report directly to the Transportation Manager and will comply with mandatory safety requirements and other functions of the team.

• Send and organize hired hauler contracts
• Evaluate insurance certificates from hired haulers and track renewals
• Input haul ticket entries for payment
• Directing calls to dispatch and other necessary departments
• Investigating waiting and travel time submissions from hired haulers
• Assisting hired haulers with pay discrepancies and providing backup documentation as necessary
• Assuring all on site internal drivers OSHA cards are up to date
• Track driver route history and provide updates to transportation manager if anything looks out of the ordinary
• Submit internal drivers' timecards
• Complete various evaluations in excel as needed (pay rate adjustments by job, hired hauler no show/break downs, trucks requested vs. assigned, etc.)
• Dispatching must be able to complete dispatch duties for support as needed
• Scheduling of internal and external haulers
• Communicating unordinary job site conditions and the correct start address
• Exceptional problem-solving ability (truck break downs, job site delays, call outs, etc.)
• Proficiency in utilizing our Transportation management System to dispatch trucks and track route history
• Maintain necessary records and documentation

Individuals must possess the following knowledge, skills and abilities or be able to explain and demonstrate that they can perform the essential functions of the job with or without reasonable accommodations, using some combination of skills and abilities.

• High school diploma or equivalent
• 2 years' dispatching or in a relative customer service role

• Ability to work independently and make decisions as well as work effectively in a team environment.
• Good problem solving skills.
• Ability to utilize resources and take initiative.
• Ability to write routine reports and correspondence
• Ability to multi-task and triage as needed without getting overwhelmed.
• Excellent written and verbal skills, strong interpersonal skills and ability to diplomatically handle challenging situations.
• Ability to speak effectively to customers or employees of organization.
• Expertise with Microsoft Office Suite, particularly Excel and Word.
• Expertise with Adobe PDF and DocuSign

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is required to sit, walk and stand for periods of time. The employee is required to use a computer for extended periods of time. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust to focus.

Continuous: sit, fine motor, repetitive motion, right, left

Frequently: walk, drive

Occasionally: bend, kneel, squat, climb, stand, reach

This position requires an employee to lift:

Frequently: 0-10 lbs

Occasionally: 10-25 lbs

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee occasionally works near moving mechanical parts and in outside weather conditions and is occasionally exposed to wet and/or humid conditions. The noise level in the work environment is usually quiet.

Continuous: working with others

Occasionally: hot weather, cold weather, wet weather, exposed to noise, exposed to high heat, moving equipment

Internal applicants: Prior to applying for any internal position, it is a requirement that employees must first notify their manager.

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Tilcon Connecticut Inc., a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. We are looking for automotive service managers to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization.

As a Midas Customer Service Representative, you will be performing the following duties:

• Deliver exceptional customer service while listening and consulting customers
• Following up with customers, services requested, estimated completion times, etc.
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials
• Lead, manage, and train team while keeping in tune with our companys vision, purpose, core values, and employee creed
• Oversee technicians inspections, diagnosing, and repairing of domestic, European, and Asian cars and light trucks
• Maintain inventory counts
• Overall cleanliness and organization of the facility
• Other duties as assigned

• Excellent customer service disposition
• Good communication skills
• Leadership ability
• Team building skills
• Ability to work a flexible retail schedule including weekends, evenings, and holidays
• Valid drivers license

Compensation: $18.00 - $22.00 per hour

Joining our team is an opportunity to become part of a dynamic, environment that strikes the perfect balance between corporate efficiency and the warmth of a family-owned business. Here are a few reasons why you should consider working with us:

1. Team Environment: Despite our focus on sales, we maintain a close-knit, supportive team environment reminiscent of a mom-and-pop shop. Youll find that our team members genuinely care about each others success and well-being, creating a positive and collaborative atmosphere where everyone has the opportunity to thrive.
2. Professional Development: We are committed to helping our employees grow both personally and professionally. Whether youre interested in advancing your technical skills, expanding your knowledge of automotive repair, or developing your sales and customer service abilities, we provide ongoing training and development opportunities to support your career aspirations.
3. Customer Satisfaction: As an automotive repair company, customer satisfaction is at the heart of everything we do. We take pride in delivering high-quality service and building lasting relationships with our customers. By joining our team, youll have the chance to make a positive impact on our customers lives every day, ensuring they leave satisfied and eager to return.
4. Innovation: In an ever-evolving industry, we embrace innovation and adaptability to stay ahead of the curve. Whether its implementing new technologies, exploring innovative service offerings, or finding creative solutions to challenges, we encourage our team members to think outside the box and contribute their ideas to help drive our business forward.
5. Work-Life Balance: While we are passionate about what we do, we also recognize the importance of maintaining a healthy work-life balance. We offer flexible scheduling options and competitive benefits packages to support our employees in achieving their personal and professional goals while enjoying a fulfilling career with us.

Joining our team means becoming part of a company that values sales excellence, teamwork, professional development, customer satisfaction, innovation, and work-life balance. If youre ready to embark on a rewarding career in automotive repair and be part of a company that feels like family while delivering corporate-level performance, wed love to hear from you!

As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve. At Midas, we take care of everything tires, brakes, oil so the opportunities to grow and develop expertise with Midas are endless.

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

Our motto is ' Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.

U-Haul Offers:

• Career stability
• Opportunities for advancement
• Mindset App Reimbursement
• Gym Reimbursement Program
• Health insurance & Prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24-hour physician available for kids
• Dental & Vision Plans
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey's SmartDollar Program

Customer Service Representative Responsibilities:

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative Minimum Qualifications:

• Valid driver's license and ability to maintain a good driving record
• High school diploma or equivalent

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

The Customer Service Representative is responsible for supporting the Medicare Appeal process by answering incoming telephone calls, resolving customer questions, complaints and requests adhering to internal policies and procedures and utilizing working knowledge of the organization's services to meet productivity and quality standards.

Insight Global is seeking a Customer Service Representative who is detail-oriented, customer-focused, and passionate about providing excellent service. This role will be the first point of contact for customers, handling inquiries, order management, and after-sales support. The representative will collaborate with internal teams like logistics, sales, and technical support to ensure smooth communication and resolution of issues.

Key Responsibilities:
Customer Support: Respond to inquiries via phone, email, and chat , ensuring timely
and professional assistance.
Order Management: Assist customers with placing orders, tracking shipments, and
handling changes or cancellations via WooCommerce and Klarna.
Issue Resolution: Handle complaints with empathy, escalating issues to management
or the Claims Department as necessary.
Product Knowledge: Maintain a deep understanding of products and
services to provide accurate advice.
Follow-up: Ensure all queries and complaints are fully resolved, providing updates when
needed to guarantee customer satisfaction.
Collaboration: Work closely with logistics, sales, and technical teams to deliver
accurate information and solutions.
Documentation: Maintain detailed records of customer interactions using CRM
systems, AirTable, and Google Sheets.
Invoicing/Billing: Coordinate invoicing for delivery costs, working with accounting to
ensure accuracy.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .

Bilingual in Spanish is a plus
2+ years in customer service, preferably in e-commerce or home
improvement sectors.
Strong verbal and written communication skills, multilingual
Proficient in customer service software (Tidio, Zendesk), WooCommerce,
Google Sheets, and AirTable.
Ability to quickly resolve customer issues with sound judgment.
Passion for delivering superior service, with a sales-driven mindset.
Able to thrive in a fast-paced, evolving environment

Placing outreach calls to eligible members and scheduling with our APRN's at various locations within the organization, with direction of Program Manager. Provide compassionate and exceptional support to patient inquiries related to the Program and t Customer Service Representative, Customer Service, Representative, Senior, Health, Retail, Healthcare, Benefits