Customer Service Representative

32232 Jacksonville, Florida TEKsystems

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Job Description

Customer Service Representative - Mortgage Servicing (Contract-to-Hire)
Location: Jacksonville, FL 32256 (On-site)
Start Date: October 28, 2025
Training & Schedule
+ Mandatory Training: 3 weeks on-site, Mon-Fri, 8:00 AM-5:00 PM (Includes classroom, shadowing, and nesting)
+ Post-training shifts (must be open to all):
+ 7:00 AM-4:00 PM (Mon-Fri)
+ 9:00 AM-6:00 PM (Mon-Fri)
+ 4x10s: 7:00 AM-6:00 PM (day off varies)
Job Responsibilities
+ Handle inbound calls from mortgage borrowers regarding payments, escrow, and general servicing
+ Conduct outbound calls (auto-dialer) to remind borrowers of payments - not collections
+ Provide website assistance, process payoffs, and refer eligible customers for refinancing
+ Escalate calls appropriately and meet performance metrics
+ Use internal servicing software and contribute feedback to improve the platform
Requirements
+ 1+ years of call center experience OR Finance/Banking/Mortgage background
+ High school diploma or equivalent
+ Strong reliability and attendance
+ Bilingual in Spanish but nice to have
+ No job hopping or large employment gaps
Why Apply?
+ Career growth: internal promotions encouraged
+ Up to $500/month based on attendance and call metrics
+ Leadership development culture
+ Opportunity to shape a new mortgage servicing product launching in 2026
+ Modern contact center environment
+ Full benefits available (medical, dental, vision, 401k, disability, life insurance, HSA, PTO, etc.)
Pay and Benefits
The pay range for this position is $8.00 - 20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Jacksonville,FL.
Application Deadline
This position is anticipated to close on Oct 17, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Customer Service Representative

32232 Jacksonville, Florida Crash Champions

Posted 2 days ago

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Job Description

**Champions Do More**
As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert . For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.
**Responsibilities**
+ Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.
+ Clean workspace, this is the first point of contact our customers have with our facility.
+ Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.
+ Provide clerical and administrative support to the General Managers and Service Advisors.
+ Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements.
+ Perform other related duties as assigned
**Qualifications**
+ Interpersonal and customer service skills.
+ Analytical and problem-solving skills.
+ Multitasking and organizational skills.
+ Ability to answer a high volume of calls and/or emails daily.
+ Attentiveness and patience
**Benefits**
The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:
+ Medical Insurance
+ Dental Insurance
+ Vision Insurance
+ Group Life Insurance
+ Disability Insurance
+ 401k Retirement Plan with match
+ Referral Bonus ("Cash From Crash")
+ 5 Paid Holidays
We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Submit a Referral
**Posted Min Pay Rate** USD $12.00/Hr.
**Posted Max Pay Rate** USD $3.65/Hr.
**ID** _ _
**Category** _Customer Service_
**Position Type** _Regular Full-Time_
**Location : Postal Code** _32210_
**_Location : Address_** _6031 Bartholf Avenue_
**Remote** _No_
**Posted Min Pay Rate** _USD 12.00/Hr._
**Posted Max Pay Rate** _USD 23.65/Hr._
**Prioritization** _Tier 2 - Staffing Needs_
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Customer Service Representative

32232 Jacksonville, Florida Citigroup

Posted 2 days ago

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Job Description

# CustomerSupport
The Customer Serv Specialist 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision. May service an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards. The technical procedures for this level are well defined. Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function. Exchanges moderately complex information with others. There may be occasional handling of awkward contacts. Basic knowledge of the organization and its policies required. Applies research, information gathering and analysis skills to factual information. Applies judgment based on practice and precedence. Selects the best course of action from a broad array of defined options, understanding the consequences of each.
**Responsibilities:**
+ Corresponds between different businesses within Citi.
+ Receives requests and routes to appropropriate business units, vendors etc.
+ Communicates with all levels of personnel.
+ Composes messages in a language that is simple to understand for all parties concerned.
+ Tracks requests by marketplace and
+ Reports on the departmental MIS.
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ Must have excellent written skills with the ability to breakdown complex messages, paraphrase individual request within a message and disseminate to other Citigroup businesses, vendors, etc
+ 1-3 years relevant experience
**Education:**
+ High School diploma or equivalent
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
---
**Job Family Group:**
Customer Service
---
**Job Family:**
Digital Service
---
**Time Type:**
---
**Primary Location:**
Jacksonville Florida United States
---
**Primary Location Full Time Salary Range:**
$41,600.00 - $53,600.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
**Anticipated Posting Close Date:**
Oct 30, 2025
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi ( ._
_View Citi's EEO Policy Statement ( and the Know Your Rights ( poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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Customer Service Representative

32211 Jacksonville, Florida Salus First Aid and Safety

Posted 1 day ago

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Job Description

We are looking for a detail-oriented and empathetic Customer Service Representative to join our retail/e-commerce support team . This role involves assisting customers with online orders, returns, product inquiries, and account issues. The ideal candidate is an excellent communicator who thrives in a fast-paced environment and is passionate about providing a top-tier customer experience.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
  • Handle issues related to online orders, shipping status, billing questions, returns, exchanges, and refunds.
  • Guide customers through our website, helping with navigation, product information, sizing, and availability.
  • De-escalate situations involving dissatisfied customers and offer appropriate solutions.
  • Document all interactions accurately in our CRM (e.g., Zendesk, Salesforce).
  • Collaborate with the fulfillment, shipping, and inventory teams to resolve order issues or delays.
  • Process return labels, initiate refunds, and ensure customer satisfaction at every step.
  • Monitor and flag recurring customer issues and suggest improvements to processes or FAQs.
  • Stay up-to-date with product launches, seasonal promotions, and policy updates.

Preferred qualifications:

  • Legally authorized to work in the United States
  • 18 years or older

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Mortgage Customer Service Representative

32232 Jacksonville, Florida TEKsystems

Posted 1 day ago

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Job Description

Description
First half of the month will be taking inbound calls from mortgage borrows regarding payment, escrow - general mortgage servicing questions. Second half of the month, will be taking similar calls and about 20% of each day will be spent on an auto dialer reminding borrowers of their payments. Will ask if they want to make the payment via phone. NOT COLLECTIONS. Demonstrate positivity, courtesy, and helpfulness when dealing with every homeowner. Directly engage with Valon customers across a variety of inbound customer requests and inquires, which consist of website assistance, escrow, processing payoffs, Offer and refer eligible homeowners for refinancing opportunities to the Originations department Perform outbound collection activities on accounts less than 30 days past due, but at times may include accounts with much higher delinquencies Understand escalation paths for different types of calls and dynamically route them to appropriate internal parties Meet performance expectations Utilize our internal software platform and become a partner in making system recommendations OTHER DETAILS Will be taking mix of inbound and outbound calls on a dialer. (Monthly average of calls is 350) On average will only have about 35-40 true right party contacts Daily. Metrics held to: QA, 1ST call resolution Adherence Rate C Sat Score (Goal above 90%) Wrap Time: should be 1-3 Mins EXPERIENCE - Mortgage servicing experience with call center experience - $19 / $0 if bilingual - Call center experience or mortgage servicing experience - 18.50 / 19.50 if bilingual - No experience but has transferable skills - 18 / 19 if bilingual (No contact center, maybe face to face retail, will take sharp recent college grads)
Skills
Customer service, Call center, Mortgage, Loans, financial services, Mortgage Servicing, loan servicing, Data entry, Customer support, Finance, Banking, Closing, Bilingual
Top Skills Details
Customer service,Call center,Mortgage,Loans,financial services,Mortgage Servicing,loan servicing
Additional Skills & Qualifications
Attention Recruiters: - No Job hoppers, or large employment gaps. - Must have RFL for all positions. - References are to be completed - high school diploma or equivalent required - Customer focus and adaptability to different personality types - Eagerness to learn how to use our proprietary servicing software
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is 18.00 - 20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Jacksonville,FL.
Application Deadline
This position is anticipated to close on Oct 22, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Remote Customer Service Representative

32099 Jacksonville, Florida Maximus

Posted 17 days ago

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Job Description

Permanent
Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

You must be living in the United Kingdom (UK) with the right to work in the UK to be considered for this role. This is a home based position open only to UK Based candidates.

The role of the Customer Service Advisor is to co-ordinate and oversee the day-to-day operation of the Remote Assessment Centre, managing sessions to optimise productivity and customer service, remotely interacting with all customers and associate third parties, and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.

  • Fully manage each day's appointment sessions. Carry out confirmation and reminder calls to customers for appointments. Monitor session progress and backfill appointments where necessary. Identify additional support with other sites (remote or geographical) where necessary in management of the appointment session.
  • Work collaboratively with other Assessment Centres (remote and geographical), Teams, Team Leaders, and Health Care Practitioners to ensure cohesion within the team and workflow progression. Work closely with the Remote Assessment Manager / Team Performance Lead to ensure the sessions run smoothly and on time. Provide cover remotely for other sites as required.
  • Welcome and greet customers on confirmation and arrival for their assessment; whether via telephone link or video link. Provide a professional outstanding service to customers in line with the CHDA vision and values.
  • Complete daily checks to ensure all completed assessments have been closed and moved on to prevent a delay with the customer journey. Check all digital files are complete and available in readiness for appointment sessions and appropriately action any missing information from the customer file. Update records accurately using the in-house computer system. Complete fortnightly 'Work in progress' checks.
  • Effectively communicate with General Practitioner surgeries, hospitals, interpreting services and DWP
  • Prepare and distribute confidential customer documentation securely across different teams within CHDA.
  • Other general administrative duties.
  • Qualifications & Experience

    • Educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above
    • IT literate, with good Microsoft Office skills
    • Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems
    • Demonstrable experience in an administrative or customer service position.

    Individual Competencies
    • Fluent English Language skills, able to communicate with stakeholders on a day-to-day basis, via telephone and email in a clear, caring, courteous and professional manner
    • Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately
    • Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner
    • Able to prioritise tasks effectively
    • Able to deliver work to set targets and specified standards
    • Self-motivated: Able to work unsupervised and use own initiative
    • Able to remain calm in challenging situations
    • A positive enthusiastic approach to solving problems
      Proven ability to make logical and solid decisions.

    EEO Statement

    Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

    We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

    Minimum Salary

    £

    24,570.00

    Maximum Salary

    £

    24,570.00

    Apply Now

    Customer Service Representative - Patient Registration

    32232 Jacksonville, Florida R1 RCM

    Posted today

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    Job Description

    **Location: Ascension St. Vincent's Riverside**
    **Shift Hours: Full-time, Part-time, As needed PRN**
    R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
    As our **Customer Service Representative** , you'll work to help our patients check into the hospital. It's fast-paced on occasion and you'll be the person they rely on to answer questions during registration. You'll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions.
    To thrive in this job, you'll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don't need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We'll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire.
    **Here's what you can expect working in Patient Registration (Customer Service):**
    + Working on computers and answering phones to intake information in a busy environment. You'll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care.
    + Helping people who may be very ill or worried. We're not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety. You'll ask follow-up questions and build rapport in real time.
    + Fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. While the data you collect may be predictable, the people you'll get it from aren't. You must work quickly and expect the unexpected. This is not a casual desk job.
    + A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.
    **Requirements:**
    + High School Diploma or GED
    + Excellent customer service experience
    For this US-based position, the base pay range is $15.00 - $20.28 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
    The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
    Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package. ( RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
    If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at for assistance.
    CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent ( learn more, visit: R1RCM.com
    Visit us on Facebook ( is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.
    Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally.
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    Customer Service Representative - Patient Registration

    32232 Jacksonville, Florida R1 RCM

    Posted today

    Job Viewed

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    Job Description

    **Location: Ascension St. Vincent's Riverside**
    **Shift Hours: Thursday - Saturday 7:00 PM - 7:00 AM, Wednesday 1:00 AM - 7:00 AM**
    R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
    As our **Customer Service Representative** , you'll work to help our patients check into the hospital. It's fast-paced on occasion and you'll be the person they rely on to answer questions during registration. You'll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions.
    To thrive in this job, you'll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don't need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We'll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire.
    **Here's what you can expect working in Patient Registration (Customer Service):**
    + Working on computers and answering phones to intake information in a busy environment. You'll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care.
    + Helping people who may be very ill or worried. We're not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety. You'll ask follow-up questions and build rapport in real time.
    + Fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. While the data you collect may be predictable, the people you'll get it from aren't. You must work quickly and expect the unexpected. This is not a casual desk job.
    + A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.
    **Requirements:**
    + High School Diploma or GED
    + Excellent customer service experience
    For this US-based position, the base pay range is $15.00 - $20.28 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
    The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
    Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package. ( RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
    If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at for assistance.
    CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent ( learn more, visit: R1RCM.com
    Visit us on Facebook ( is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.
    Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally.
    View Now

    Customer Service Representative - Part-Time

    32344 Hilliard, Florida XPO, Inc.

    Posted 2 days ago

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    Job Description

    Customer Service Representative - Part-Time
    Requisition Id:
    Business Unit: LTL
    Location:
    Monticello, FL, US, 32344
    **What you'll need to succeed as a Customer Service Representative at XPO**
    Minimum qualifications:
    + 2 years of customer service experience
    + Strong computer, typing and 10-key skills
    + Experience with Microsoft Office
    + Available to work a variety of shifts, including days, evenings, nights and weekends
    Preferred qualifications:
    + Transportation experience
    + Excellent verbal and written communication skills
    **About the Customer Service Representative job**
    Pay, benefits and more:
    + Pay starts at $21.46
    + 2nd Shift, 3:30PM-9:30PM
    + Competitive and comprehensive benefits options available for those scheduled to work 30 hours or more/week
    What you'll do on a typical day:
    + Communicate and coordinate with terminal and shop locations about commercial invoicing
    + Answer and direct phone calls and/or video calls during set work hours
    + Recognize and resolve documentation errors
    + Perform general clerical duties as assigned, filing, data entry and billing
    + Review billing statements for accuracy and process for payment
    + Resolve invoice matching issues within the AP system
    Customer Service Representatives are required to:
    + Walk and/or stand for extended periods in a climate-controlled office environment
    **About XPO**
    XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.
    We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
    All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
    The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
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