202 Customer Service Representatives jobs in Akron
Project Coordinator | Client Relations
Posted 13 days ago
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Job Description
**Primary Locations:** OH, Richfield, 3900 Kinross Lakes Parkway, Suite 100, 44286
**Requisition ID:**
**Position Overview**
The Project Coordinator plays a crucial role in ensuring the successful execution of asset management projects, serving as a key liaison between technical teams, operations teams, and clients. This position requires a strong understanding of technical aspects, operational workflows, and client relationship management. The ideal candidate will be highly organized, detail-oriented, and possess excellent communication skills.
**Primary Responsibilities:**
+ **Project Coordination:** Overseeing project timelines, tasks, and goals, facilitating communication between technical, operations, and client teams, managing meetings, tracking progress, and mitigating risks.
+ **Client Relationship Management:** Acting as the main client contact, building strong relationships, understanding their needs, managing expectations, and ensuring client satisfaction.
+ **Technical and Operational Coordination:** Bridging the gap between technical development and operational execution, ensuring clear communication and seamless integration of solutions.
+ **Quality Assurance & Data Management:** Performing quality control on data, creating and managing operational metrics using relevant software, and generating reports for both internal and client use.
**Qualifications**
+ 1-3 years in GIS, data analytics, project management, or a similar relevant field.
+ Client engagement experience is essential.
+ Familiarity with the power distribution or telecommunications industry is a plus.
**Technical Skills:**
+ **GIS Software:** Strong proficiency in ArcGIS Suite (ArcMap/ArcCatalog, ArcGIS Pro, ArcGIS Online, mobile field apps).
+ **Dashboard Creation:** Experience with Looker Studio or Power BI.
+ **Productivity Tools:** Proficient in Microsoft Office Suite and collaboration tools (e.g., Teams).
+ **Database:** SQL knowledge is desirable.
**Soft Skills & Personal Attributes:**
+ Exceptional interpersonal and communication skills, especially in challenging conversations.
+ Highly self-directed, proactive, adaptable, and a self-starter.
+ Strong analytical and problem-solving abilities.
+ Curious, punctual, and possesses a sense of urgency.
**Other Requirements:**
+ Willingness to travel to client sites.
+ Valid driver's license and reliable transportation.
**What We Offer:**
We invest in our employees by offering industry-leading training, technology, and benefits that lead to a rewarding and safe work experience for employees at all levels.
- Group health plans*
- Short-term and long-term disability insurance*
- Life insurance*
- Paid parental leave
- 401k with up to a 4% company match**
- Employee Stock Purchase Plan: Opportunity to buy company stock at a 15% discount
- Holidays and paid time off*
- Payroll savings plan*
- Charitable matching gift program*
- Employee referral bonus program*
- Employee Educational Scholarship*
- Davey Family Scholarship*
- 20% discount on all Davey services*
- Cell phone discounts*
- Vehicle purchase discount program*
- Plus, so much more!
* All listed benefits available to eligible employees on Day 1.
The Davey Tree Expert Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to protected class, including race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national or ethnic origin, marital or familial status, disability, status as a protected veteran, status as an Aboriginal or Indigenous person, or other classification protected by law.
Davey Resource Group, Inc., is a leader in the natural resource, environmental, and forestry consulting industries throughout the United States. The Davey Tree Expert Company provides research-driven tree services, grounds maintenance and environmental consulting for residential, utility, commercial and environmental partners in the U.S. and Canada. We care about our clients, each other and the world around us. We offer the resources, size and stability of a big company while maintaining the culture, entrepreneurial spirit and feel of a small one. We invest in our employees by offering industry-leading training, technology and benefits that lead to a rewarding and safe work experience at all levels. Wherever you want to grow your career, there's a place for you at Davey. To learn more, visit Davey.com.
**If you need assistance at any time, please contact us at or at** ** ** .
**Employment Type:** Permanent
**Job Type:** Full Time
**Travel Expectations:** None
Call Center Representative
Posted today
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Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country! We primarily service Northern New Jersey, Southern New York State, New York City, Connecticut, with a state-of-the-art rail served landfill located in Ohio. We cater to a diverse range of residential, industrial and commercial customers. Our mission has always been to provide our customers with the highest quality waste, recycling and environmental services, while keeping focus on employee, customer and environmental safety.
What makes our company culture unique is we have mastered the ability to balance the standards of a large corporate company while maintaining our small business family style culture.
Essential Job Summary::IWS is looking for an experienced Customer Service CALL CENTER Representative for their Danbury location. Bi-Lingual Portuguese speaking is a huge plus.
PLEASE HAVE CALL CENTER or RECEPTIONIST EXPERIENCE with taking a high-volume amount of incoming phone calls from customers, and be computer savvy with intermediate Excel, Microsoft, and other applications experience. Also, again Spanish speaking is highly preferred.
Monday thru Friday, 8:30AM - 5:00PM. $22.00 per hour.
The position of Customer Service Representative is an opportunity for the right individual to join a growing customer service team. Reporting to the Customer Service Supervisor, the purpose of this position is to be the primary point of contact for existing and potential customers, as well as the liaison between other departments, including billing, operations, and sales. The right candidate will blend a sense of ownership with strong communication skills and a desire to deliver an exceptional customer experience.
The position is based on a 40-hour work week.
Essential Job Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.:- Receive and process incoming calls and emails from customers
- Collaborate with the billing, sales, and operations teams to deliver on customer expectations
- Identify and resolve customer service issues in a timely manner, including missed pick-ups and service-related issues
- Provide service and pricing recommendations to new and existing customers
- Manage difficult customer situations and respond promptly to service requests to meet customer commitments
- Work quickly and efficiently in a fast-paced environment in order to process customer requests
- Process orders in an accurate and timely manner, and demonstrate excellent follow through on assignments and inquiries
- Able to deal with frequent changes in the work environment throughout company expansion
- Additional duties as assigned
- 1+ years of professional business experience
- College degree a plus
- Strong technical/computer skills, including MS
- Office products (Excel, Word, Outlook)
- Excellent verbal and written communication skills
- Strong customer focus; ability to provide superior customer service to internal and external customers
- Ability to work comfortably and professionally in a dynamic and collaborative environment
- Strong organizational and time management skills, ability to prioritize multiple assignments and meet all deadlines with minimal supervision and strong attention to detail
- Ability to work a flexible schedule, including overtime, Saturdays, to meet business and workgroup needs
- Bilingual a plus
IWSs base pay actually offered takes into account a range of factors including, but not limited to, internal equity, the candidates geographic region, job-related knowledge, skills, qualifications, and other business and organizational needs.
Bonus: This role is not bonus eligible.
Benefits: IWS employees are eligible to participate in our benefits plan. Should an employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance, retirement savings benefits, paid vacation and holidays, as well as access to numerous voluntary benefits. Any coverages for health insurance and retirement benefits will be in accordance
This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. Other duties may be assigned, requested, or required. Aspects of the job may be altered without notice.
Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary Range Minimum: USD $2.00/Hr. Salary Range Maximum: USD 22.00/Hr. Interstate Waste ServicesHOMELESS CALL CENTER SHELTER NAVIGATOR
Posted 3 days ago
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HOMELESS CALL CENTER SHELTER NAVIGATOR for Gov't Collaborative
Do you have experience working with marginalized communities? Are you able to use active and reflective listening to build rapport, and motivational interviewing interventions to increase positive outcomes? Can you provide excellent customer service? Are you proficient in Microsoft Office and other office practices with keyboard accuracy & speed? Are you familiar with meeting federal requirements and following privacy and security requirements?
The successful candidate will work with a diverse and marginalized caseload of participants experiencing many barriers including homelessness, complex trauma, medical, mental health needs, and substance use. Use effective communication skills such as active and reflective listening to build rapport. Utilize appropriate motivational interviewing interventions to increase positive outcomes.
If you are interested in the duties mentioned above, ensuring services to participants are reflective of customer choice and emphasize evidence-based interventions, harm reduction and trauma-informed care models, you are encouraged to apply.
What we offer:
StarkMHAR offers the more traditional "government" benefits that are appealing to many, and is also committed to recruiting, engaging and developing a diverse, high-quality staff. Some, but not all of the many employee-friendly features of employment at StarkMHAR include: Health benefits beginning the 1st month after start date; enrollment in the Ohio Public Employee Retirement System (OPERS); vacation and sick leave accrual from employee's first day; several personal and paid holidays observed annually; year-round staff development opportunities; and educational assistance. In an effort to promote work/life balance and offer staff greater flexibility, most StarkMHAR positions are eligible for remote work and/or alternate work schedules.
Robust Benefit Package:
- Health Benefits begin 1st of month after start date
- Ohio Public Employee Retirement System
- Vacation & Sick Leave Accruals from day 1
- Prior Gov't service may increase Vacation accruals
- 5 Personal Days & 10 Paid Holidays per year
- Salary Range: $34,323 - $48,053
How we work:
- StarkMHAR collaborates and partners. We strive to be thought leaders and conveners of various community-based systems and professionals.
- StarkMHAR promotes equity and inclusion. We engage with diverse partners to reflect consumer voice and community needs with cultural and linguistic competence.
- StarkMHAR innovates. We fund and promote evidence-informed practices and pilot projects which foster new models of service delivery.
- StarkMHAR employees act with integrity. We are uncompromising in our ethical practices.
- StarkMHAR perseveres. We pursue our goals even when they are difficult.
- StarkMHAR believes in hope, wellness and recovery for everyone. StarkMHAR is empowered by the State of Ohio to plan, develop, fund, manage and evaluate community-based mental health and addiction services. Federal, state and local funds are utilized to ensure mental health and addiction prevention, and treatment and recovery support services are available to individuals and families in Stark County.
PURPOSE
Works with a diverse and marginalized caseload of participants experiencing many barriers including homelessness, complex trauma, medical, mental health needs, and substance use. Ensure services to participants are reflective of customer choice and emphasize evidence-based interventions, harm reduction and trauma-informed care models. Use effective communication skills such as active and reflective listening to build rapport. Utilize appropriate motivational interviewing interventions to increase positive outcomes.
REQUIRMENTS
- Associate's degree in communication, social work or other similar discipline, or equivalent experience required.
- Experience in phone or direct interviewing of individuals is required.
The final applicant selected for this position, prior to appointment, will be required to submit to a drug test for illegal drug use. The test site shall be chosen and paid for by the Board. An applicant with a positive test result will not be offered employment. The applicant will also be subject to any other requirements of Ohio law.
Senior Manager, Strategic Call Center Operations
Posted 16 days ago
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Job Description
**JOB PURPOSE:** The Senior Manager, Strategic Contact Center Operations will lead strategic contact center teams to deliver an exceptional customer experience. The role will focus on creating and driving transformation initiatives and delivering premier experience for top customers to ensure their needs are exceeded, both proactively and reactively. This position is expected to execute the strategic plan by process alignment, continuous improvement, and people development. This position will be heavily customer and external facing.
This is an onsite position that may have the potential to become a Hybrid schedule in the future.
**ESSENTIAL FUNCTIONS & RESPONSIBILITIES**
_To perform this job successfully, an individual must be able to perform each of these essential functions at a satisfactorily level._ _Other essential and non-essential functions may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
+ Leads transformation initiatives to deliver enhanced, prioritized customer experience and improve operational efficiency.
+ Collaborate with premier customers to understand their unique needs and tailor services accordingly.
+ Develop and implement strategies to improve customer engagement and loyalty.
+ Acts as a liaison between premier customers and internal teams to ensure seamless service delivery.
+ Monitors and evaluates the impact of transformation initiatives on customer experience and operational performance.
+ Drives team performance to established KPIs.
+ Focuses on operational processes and gaps. Has a continuous improvement mindset.
+ Responsible for efficiency improvements and implementation of strategic operations initiatives.
+ Leads team in continuous customer experience improvements.
+ Leads with priority to coaching and development of team members.
+ Builds and maintains strong cross-functional partnership and relationships, both internally and with key customer contacts.
+ Drives employee engagement and retention.
+ Responsible for assets, expenses, and ensures operating budgets are met.
+ Responsible for performance reviews, counseling/disciplinary actions, and additional personnel decisions.
+ Establishes policies and procedures to meet a high-quality standard.
+ Performs all other duties assigned by Management.
**SUPERVISORY RESPONSIBILITIES:**
The position is a manager of managers and works under general direction of the Vice President of Call Centers, exercising discretion and independent judgment with respect to matters of significance in the department.
This position interacts with both internal and external customers.
**MINIMUM REQUIREMENTS:**
+ Education: Bachelor's Degree preferred. Or commensurate experience
+ 7+ years operations or equivalent experience
+ Minimum 7+ years in leadership, supervisory or managerial level experience with an emphasis on employee development and process improvement
+ Experience in call center transformation and change management, including examples such as:
+ Leading a project to redesign the call center's workflow to enhance efficiency and reduce call handling times.
+ Design and implement an enhanced customer experience model for premier customers.
+ Introducing and/or leveraging AI with agents to improve experience for technicians and the customer
+ Developing and launching a mobile application to provide customers with easier access to services and support.
+ Overhauling the training program to include digital tools and resources, resulting in improved employee performance and customer satisfaction.
+ Introducing automation in call routing to optimize resource allocation and reduce wait times.
+ Launching a ticketing-based help desk model that improved customer experience.
**Skill Sets:**
+ Demonstrated knowledge of Microsoft Office applications
+ Strong proficiency in Windows and PC-based applications
+ Proven experience using AI tool (Co-pilot, etc.)
+ Experience in implementing operational systems
**Other Requirements:**
+ Experience troubleshooting and/or resolving complex problems and issues (i.e., technical)
+ Demonstrated knowledge of the technology industry and general business management
+ Highly self-motivated with strong problem-solving skills.
+ Ability to organize, prioritize, and deliver in a fast-paced environment.
+ Superior follow-up and attention to detail skills
+ Flexibility and ability to work in a dynamic environment
+ Occasionally travel by automobile or commercial airline with overnight stays.
**Working Conditions:**
+ While performing the duties of this Job, the individual is occasionally exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The individual frequently works in a controlled climate. The individual is occasionally required to travel by automobile and/or commercial airline.
**This position is Short Term Incentive eligible.
About DRB: As the car care technology leader for 40 years, DRB is the ultimate partner for operators who seek rapid ROI, unparalleled membership growth and unwavering reliability. Our technology is designed to give operators the tools they need to maximize their car care investments. From groundbreaking point-of-sale technology to marketing automation that drives traffic, DRB enables data-led business decisions and scalability that helps car washes thrive while delivering extraordinary customer experiences. Choosing DRB means connecting with a partner that is A Vontier Company committed to car wash business success. Learn why leading car wash operators choose DRB: (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at .
The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as "Vontier Company".
Vontier is proud to be an equal opportunity employer. We strive to build inclusive environments and ensure equitable access, opportunity, and treatment for all. Vontier does not tolerate discrimination and harassment of any kind based on race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth, and related medical conditions), age, sexual orientation, marital status, disability, veteran status, citizenship status, gender identity or expression, gender information and any other characteristics protected by law. We make hiring decisions based on your experience and skills. Vontier is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation in the application or interview process, you may contact us at e-mail
Equal Opportunity Employer ( (A Vontier Company) is the leading provider of technology-enabled devices and software solutions to the North American car care industry.
WHAT WE DO: enabling the future of vehicle care - wherever the road takes you.
WHY WE DO IT: To fuel our client's growth with connected, data-led technology, driven by our spirit of innovation and commitment to excellence.
#LI-Onsite
#LI-KS1
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights ( notice from the Department of Labor.
The company in which you have expressed employment interest is equal opportunity employer that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law.
Adjudicator, Provider Claims (LTSS Call Center)
Posted 16 days ago
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**Job Summary**
The Provider Claims Adjudicator is responsible for responding to providers regarding issues with claims, coordinating, investigates and confirms the appropriate resolution of claims issues. This role will require actively researching issues to adjudicate claims Requires knowledge of operational areas and systems.
**Knowledge/Skills/Abilities**
+ Facilitates the resolution of claims issues, including incorrectly paid claims, by working with operational areas and provider billings and analyzing the systems.
+ This role is involved in member enrollment, provider information management, benefits configuration and/or claims processing.
+ Responds to incoming calls from providers regarding claims inquiries and provides excellent customer service; documents calls and interactions.
+ Assists in the reviews of state or federal complaints related to claims.
+ Supports the other team members with several internal departments to determine appropriate resolution of issues.
+ Researches tracers, adjustments, and re-submissions of claims.
+ Adjudicates or re-adjudicates high volume of claims in a timely manner to ensure compliance to departmental turn-around time and quality standards.
+ Manages defect reduction by supporting the identifying and communicating error issues and potential solutions to management.
+ Handles special projects as assigned.
+ Other duties as assigned.
Knowledgeable in systems utilized:
+ QNXT
+ Pega
+ Verint
+ Kronos
+ Microsoft Teams
+ Video Conferencing
+ Others as required by line of business or state
**Job Function**
Provides customer support and stellar service to assist Molina providers with claims inquiries. Leads and resolves issues and addresses needs appropriately and effectively, while demonstrating Molina values in their actions. Responsible for effectively managing and documenting calls and responding to providers regarding issues with claims and inquiries. Handles escalated inquiries, complex provider claims payments, records, and provides counsel to providers. Helps to mentor and coach Provider Claims Adjudicators.
**Job Qualifications**
**REQUIRED EDUCATION:**
Associate's Degree or equivalent combination of education and experience;
**REQUIRED EXPERIENCE:**
2-3 years customer service, claims, provider and investigation/research experience. Outcome focused and knowledge of multiple systems.
1+ years of claims research and/or issue resolution or analysis of reimbursement methodologies within the managed care health care industry
**PREFERRED EDUCATION:**
Bachelor's Degree or equivalent combination of education and experience
**PREFERRED EXPERIENCE:**
4 years customer service, claims, provider and investigation/research experience.
LTSS claims experience
**PHYSICAL DEMANDS:**
Working environment is generally favorable and lighting and temperature are adequate. Work is generally performed in a home or office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions. Must have the ability to sit for long periods. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $21.16 - $38.37 / HOURLY
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
Call Center Representatives - 5 Needed - First/Third Shifts
Posted today
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A service company is seeking Call Center Representatives for full-time opportunities. You will be responsible for accurately and efficiently taking action on alarm signals and notifying police, fire, emergency and/or customer-designated agents. The call center is open 24/7, 365 days/year and there are openings on first and third shifts. Training will be performed on both first and third shift and you will need to be available to work holidays and weekends but will be given two days off during the week.
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