318 Customer Service Representatives jobs in Altamonte Springs
Call Center Representative
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Ascensus is the largest independent retirement and Government Savings services provider in the US, helping millions of Americans save for the future. We are looking for client-focused talent who have service as part of their DNA, rather than just part of a job. We take serving our clients seriously and need individuals who want to learn our business, embrace our core values, and work within a team environment. If you can see every interaction as an opportunity to achieve client satisfaction, we want to talk with you! New/Recent Graduates are encouraged to apply.
The first 4-6 weeks consist of training from 8:00 am to 4:30 pm EST Monday through Friday in office. Note: After training is complete, you remain in the 8am-4:30pm EST shift but will work in a hybrid schedule (Tuesday-Thursday) in office.
The Call Center Representative position is responsible for customer service and processing for account-based employee benefit plans within our service center teams. Service center teams are accountable for servicing Flexible Spending Accounts (FSA), 529 Educational Savings accounts, Qualified Plan Retirement accounts and State Sponsored Retirement Program accounts. Associates will handle requests from participants, financial advisors, and plan administrators seeking information or executing requests on specific accounts, products or plans. They are responsible for providing high quality service to all callers using phone, email or chat. Call Center Representatives handle requests provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts using provided processes. The associate provides excellent customer service through phone calls, emails and/or online chat and supports efficient administration of plans and department practices.
Movement between service center roles, described above may take place to support business needs and seasonal volume, throughout the year. Training would be provided, prior to any movement to support a new product. The requirements listed are representative of the knowledge, skills, and/or ability required. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Below functions are across all roles.
- Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance filings, documentation and reports; or (b) administer payments based on plan information and documentation, in a timely manner.
- Respond to all account owners and participant phone inquiries and requests in a timely and accurate manner. Meet department and individual service levels and quality goals and support department business objectives. Proactively engage participants, anticipate their needs, offer assistance and solutions.
- Process financial and non-financial transactions timely and accurate.
- Demonstrate flexibility and team-orientation.
- Comply with plan document provisions, regulations, guidelines and company procedures. Maintain confidentiality and keep department, client and participant HIPAA compliant. Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
Required Education and Experience
- Associates/Bachelors degree or equivalent experience.
- 2-3 years of call center or customer service experience preferred
- Ability and proficiency with Microsoft Office and Excel applications, and claims processing or benefit card systems.
- Ability to handle stressful situations regarding urgent customer needs. Advanced proficiency with Excel and database applications, including formatting and formulas.
- Computer proficiency is required
- Excellent listening, verbal and written skills
- Detail oriented, flexible, and self-motivated
Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.
REMOTE Call Center Customer Service Representative
Posted 1 day ago
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Looking for experienced individuals to deliver the highest level of PROFESSIONAL customer service experience:
-Answer customer calls
- Reset Passwords
- Assist with creating accounts
- Uploading documents
- Answering general questions
-Engage with customers over the phone and reply to online chat inquiries
-Help customers manage their accounts
-Verify eligibility for coverages/review healthcare options etc.
Problem Solve
-Find creative solutions to any, and all, consumer problems that arise
-Diagnose, assess, and resolve problems or issues in a timely manner
Be an expert on the company, product, and policies
-Display flexibility and willingness to accept constantly changing project/program updates
-Demonstrate corporate values on a consistent basis
-Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications are dependent upon passing required exams
-Adhere to regulated guidelines for communications via all channels
-Interpret and follow defined procedures and policies
Administrative Duties
-Input customer information into a database
-Various administrative duties as assigned
Skills
Customer service, Inbound Call Center, Healthcare, licensed agents, Customer support, Bilingual English/Spanish, Microsoft office, Troubleshooting, Technical skills, Computer literacy is a must
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $15.00 - $17.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Oct 10, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Pharmacy Technician Call Center,
Posted 1 day ago
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AssistRx has engineered the perfect blend of technology and talent to deliver best in class results. We believe that access to therapy transforms lives and is achieved through the powerful combination of our people and technology. We leverage advanced custom software, data analytics, and a patient-centered approach to transform medication management into a seamless and efficient process.
The Pharmacy Technician is responsible for supporting the pharmacist in the accurate and timely fulfillment of prescriptions. This role encompasses a variety of technical functions, including packaging, inventory management, and record keeping, as well as repetitive or routine tasks associated with prescription processing in a licensed pharmacy setting. The Pharmacy Technician operates in compliance with the rules and regulations established by the Florida State Board of Pharmacy and Federal Pharmacy Law.
Job Details Snapshot:
- Location: AssistRx | 495 Keller Rd | Maitland, FL 32751
- Schedule: Monday to Friday
Why Choose AssistRx:
- Competitive Compensation: Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary. Tenure vacation bonus: $1,000 upon 3-year anniversary and $,500 upon 5-year anniversary.
- Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications.
- Flexible Culture: Many associates earn the opportunity to work from home after 120 days. Enjoy a flexible and inclusive work culture that values work-life balance and diverse perspectives.
- Career Growth: We prioritize a "promote from within mentality". We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization.
- Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry.
- Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible. Tell your friends about us! If hired, receive a 750 referral bonus!
Duties and Responsibilities:
- Perform packaging, labeling, record keeping, and other tasks associated with prescription fulfillment and dispensing.
- Contact physicians to obtain missing or necessary prescription information.
- Collect and verify pertinent patient information to ensure accurate processing.
- Assist the Pharmacist in maintaining procedures and documentation to ensure compliance with state and federal regulations.
- Adhere strictly to HIPAA regulations to safeguard patient confidentiality.
- Respond to customer inquiries via phone, providing support with order placement, system navigation, and product location.
- Accurately count, label, and prepare prescriptions according to established protocols.
- Maintain a clean, safe, and organized work environment in accordance with regulatory standards.
- Deliver high-quality customer service, fostering positive relationships with patients at the pharmacy counter.
- Support inventory management by ensuring timely processing and stock control to improve operational efficiency.
- Use pharmacy management software for accurate and efficient prescription processing.
- Assist pharmacists in preparing and dispensing medications to ensure patient safety and satisfaction.
- Perform other duties as assigned by pharmacy management.
RN - Nurse Advice Call Center
Posted today
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Location: Commerce Place
Work Days: 4:10 Hr Shifts per week
Category: Registered Nurse
Department: Nurse Advice
Job Type: Full time
Work Shift: Various Shifts
Hours/Week: 40.00
Union Name: MNA Everett
Cambridge Health Alliance (CHA) is a leader in Primary Care, supporting a highly diverse population across the Boston metro-north region. Today, CHA serves more than 120,000 primary care patients during more than 300,000 annual visits. Services are available at 13 primary care centers, 3 teen health centers, via telehealth, and through some very special programs, right in patient homes. As a member of CHA Primary Care, you will be part of a dynamic team that values creativity and innovation. You will help deliver care across the entire spectrum of primary care – with internal medicine, family medicine, pediatrics, geriatrics and women’s health services. You will be in a team-based setting, where primary care works hand-in-hand with behavioral health, pharmacy, complex care and multilingual interpreter services. CHA is also a teaching hospital, with several primary care centers hosting CHA’s Harvard Internal Medicine residency and Tufts Family Medicine residency.
Job Summary: Under the supervision of the Nurse Manager, the Remote Nurse Advice RN is responsible for telephonic and electronic patient portal messages for triaging symptom-based patient concerns. The Nurse assesses the patient’s needs, clinical symptoms, follows evidence based protocols embedded in the EMR and gives appropriate clinical advice. The Nurse will schedule appointments to meet patient needs with primary providers, specialists, and community resources as appropriate. The Nurse provides education and counseling to patients regarding a variety of health-related topics for patients of all ages including prenatal patients and documents in Epic EMR, as appropriate. This position is primarily remote. There will be a period of on-site training required.
Qualifications:
Education/Training: A graduate of an accredited school of nursing. BSN Preferred.
Licensure: MA. RN Licensure required.
Work Experience: Requires 2 years of current primary care telephone triage experience.
Linguistic Capabilities: Ability to speak a second language preferred.
In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.
Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.
Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.
At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.
Call Center Representative Jobs - Hiring Immediately
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We are currently looking for individuals to fulfill Part-Time and Full-Time Call Center Representative positions. No experience is required to apply for the position. Training is provided through former experienced employees and available to hired applicants. We are looking for individuals able to carry out various tasks. Individuals must be hardworking and task-oriented. Don't Wait! Fill out a Profile Now! MyJobResource is a staffing and recruitment industry job search engine. We specialize in finding the exact company to suit your needs. We help match job seekers to the right jobs in either full-time or temporary positions. Assignments are typically made depending on the ratio of candidates to jobs, skill-set, and experience. The companies we work with pay us for the services we provide to find the right people for their job openings.
Call Center Representative -Pharmacy Technician (Onsite)
Posted 1 day ago
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**Job Summary:**
In accordance with state and federal regulations, performs data entry and patient registration. Responsible for resolution of third party rejects and responding to high volume customer inquiries, working under direct supervision. Follows standard operating procedures and performs duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information. Duties may vary based on assigned department.
**Job Responsibilities:**
+ Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions.
+ Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.
+ Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third Party Rejects.
+ Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior level staff as appropriate.
+ Must obtain active technician license or certification within the first 90 days, and maintain an active technician license or certification.
**About Walgreens**
Founded in 1901, Walgreens ( has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
**Job ID:** BR
**Title:** Call Center Representative -Pharmacy Technician (Onsite)
**Company Indicator:** Walgreens
**Employment Type:**
**Job Function:** Customer Contact Center
**Full Store Address:** 8337 SOUTHPARK CIR,ORLANDO,FL 32819
**Full District Office Address:** 8337 SOUTHPARK CIR,ORLANDO,FL, -M
**External Basic Qualifications:**
+ High School Diploma or GED.
+ Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line).
+ Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.
+ Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents).
+ Communicate effectively in writing and verbally.
+ 18 years of age or older
**Preferred Qualifications:**
+ At least 1 year of pharmacy technician experience in a retail or call center environment.
+ At least 18 months as a pharmacy technician with a certificate/registration by state as granted by the State board of Pharmacy or nationally recognized certification agency.
+ Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
+ Intermediate to advanced level keyboarding skills (at least 35 WPM, touch typing, formatting documents).
+ Fluency in Spanish and English.
We will consider employment of qualified applicants with arrest and conviction records.
**Shift:**
**Store:**
Adjudicator, Provider Claims (LTSS Call Center)
Posted 1 day ago
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**Job Summary**
The Provider Claims Adjudicator is responsible for responding to providers regarding issues with claims, coordinating, investigates and confirms the appropriate resolution of claims issues. This role will require actively researching issues to adjudicate claims Requires knowledge of operational areas and systems.
**Knowledge/Skills/Abilities**
+ Facilitates the resolution of claims issues, including incorrectly paid claims, by working with operational areas and provider billings and analyzing the systems.
+ This role is involved in member enrollment, provider information management, benefits configuration and/or claims processing.
+ Responds to incoming calls from providers regarding claims inquiries and provides excellent customer service; documents calls and interactions.
+ Assists in the reviews of state or federal complaints related to claims.
+ Supports the other team members with several internal departments to determine appropriate resolution of issues.
+ Researches tracers, adjustments, and re-submissions of claims.
+ Adjudicates or re-adjudicates high volume of claims in a timely manner to ensure compliance to departmental turn-around time and quality standards.
+ Manages defect reduction by supporting the identifying and communicating error issues and potential solutions to management.
+ Handles special projects as assigned.
+ Other duties as assigned.
Knowledgeable in systems utilized:
+ QNXT
+ Pega
+ Verint
+ Kronos
+ Microsoft Teams
+ Video Conferencing
+ Others as required by line of business or state
**Job Function**
Provides customer support and stellar service to assist Molina providers with claims inquiries. Leads and resolves issues and addresses needs appropriately and effectively, while demonstrating Molina values in their actions. Responsible for effectively managing and documenting calls and responding to providers regarding issues with claims and inquiries. Handles escalated inquiries, complex provider claims payments, records, and provides counsel to providers. Helps to mentor and coach Provider Claims Adjudicators.
**Job Qualifications**
**REQUIRED EDUCATION:**
Associate's Degree or equivalent combination of education and experience;
**REQUIRED EXPERIENCE:**
2-3 years customer service, claims, provider and investigation/research experience. Outcome focused and knowledge of multiple systems.
1+ years of claims research and/or issue resolution or analysis of reimbursement methodologies within the managed care health care industry
**PREFERRED EDUCATION:**
Bachelor's Degree or equivalent combination of education and experience
**PREFERRED EXPERIENCE:**
4 years customer service, claims, provider and investigation/research experience.
LTSS claims experience
**PHYSICAL DEMANDS:**
Working environment is generally favorable and lighting and temperature are adequate. Work is generally performed in a home or office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions. Must have the ability to sit for long periods. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $21.16 - $38.37 / HOURLY
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
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