468 Customer Service Representatives jobs in Ashburn

Client Relations Manager - Real Estate

EmpowerHome Team

Location: On-Site | Chantilly, VA

Are you a natural leader who thrives on organization, accountability, and results? Do you love managing projects, people, and processes to create world-class client experiences? If so, the EmpowerHome Team , ranked among the Top 10 Real Estate Teams in the Nation (RealTrends 2024) , is seeking a Client Relations Manager / Real Estate Operations Manager to join our high-performing Chantilly, VA office.

This is an exciting leadership opportunity for someone who’s detail-oriented, thrives in a fast-paced environment, and wants to play a key management role in the success of one of the most recognized real estate brands in the nation.

In this role, you’ll oversee the entire lifecycle of the listing process — from property preparation to closing — ensuring clients receive a 5-star experience at every stage. You’ll serve as a key leader who coordinates internal team members, agents, and vendors to deliver seamless operations and exceptional results.

Compensation:

$55,000

Responsibilities:

• Project Management: Lead the execution of property prep, staging, photography, and showings while managing timelines and vendor coordination
• Team Leadership: Oversee the listing coordination team, ensuring accountability, communication, and operational efficiency across all active listings
• Marketing Oversight: Collaborate with the marketing department to ensure every listing is showcased with top-quality descriptions, visuals, and digital promotion across MLS, social media, and real estate platforms
• Client Relationship Management: Serve as the main point of contact for sellers, delivering proactive communication, updates, and high-level service from pre-listing to under contract
• Systems & Compliance: Maintain accurate CRM and MLS records, oversee listing documentation, and ensure compliance with company standards and industry regulations
• Operational Excellence: Continuously refine processes, identify efficiencies, and uphold EmpowerHome’s standards of excellence and integrity

Qualifications:

• Experience in real estate operations, listing coordination, or project management (preferred)
• Strong leadership and organizational skills — able to manage multiple projects simultaneously
• Excellent communication and problem-solving skills
• Tech-savvy , with experience in Microsoft Office, CRM systems, and MLS platforms
• Self-motivated, collaborative, and passionate about team culture and client experience
• Calm under pressure, solutions-focused, and committed to continuous improvement

About Company

Why Join EmpowerHome?

• Ranked by RealTrends 2024 as the #8 Real Estate Team in the Nation by Sales Volume
• The #1 Female-Led Real Estate Team in the U.S.
• A culture built on integrity, service, and growth — where your contributions truly matter
• A nationally recognized team with world-class training, systems, and leadership support
• The opportunity to grow your career in a fast-growing, mission-driven real estate organization

If you’re ready to bring your expertise to a high-energy, high-performance real estate team where your work truly matters, apply today!

Submit your resume to be considered.

Take note: This is an on-site position with a 5-day office requirement

#WHRE2

Compensation details: Yearly Salary

PI919c3a70f

Help Desk Specialist
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
* * *
CACI is seeking a Help Desk Specialist to join our Luke Team! You will provide direct hands on support to a mission customer as part of a small team that provides Tiers 1, 2, and 3 level support. You will be the primary point of contact for, and own the responsibility of, performing various technical support tasks involving both hardware and software items for this customer. You will invent your future and make a lasting impact at CACI!
**Responsibilities:**
- Perform a daily check of various IT services for the mission by completing a detailed checklist and relaying the status of all items on the checklist daily.
- Work to escalate and assist with resolution of issues discovered while performing the daily check.
- Create and update, on a regular basis, Help Desk as well as Technical Support documentation in Confluence and in ServiceNow.
- Intake Help Desk tickets and prioritize them per customer expectations and guidance.
- Support the IT Operations Manager by understanding appropriate and applicable Tier support levels.
- Escalate Tier 3 tickets by entering them in a supporting systems for visibility and communication purposes. Communicate with Tier 3 support partners for issue resolution.
- Support project reports by providing metrics, reports, and other information on a daily, weekly, and monthly basis.
- Provide hands-on support to a large number of office workstations to ensure they are secure and operational, and work to coordinate IT partner support when workstations indicate there are problems or are not operational.
- Support Data Transfer operations by maintaining data transfer equipment as well as intaking, addressing, and completing data transfer requests and transfer operations.
- Report security and or any operational anomalies to the IT Operations Manager, and work to support resolution.
- Advise IT Operations Manager of workforce or facility announcements that might impact IT Operations.
- Obtain and maintain operational support documents from the IT Operations manager, and post content to mission customer file systems.
Must remain on the client site during Luke Program core hours of .
**Qualifications**
**Required:**
- Demonstrated experience and problem-solving abilities.
- Ability to communicate effectively in a fast-paced environment and work with a sense of urgency and confidence with the user.
- Demonstrated experience with providing customer service for systems that reside in a secure environment.
- Bachelor's degree preferably in an IT related field and 5 years of related experience. In lieu of a bachelor's degree, add 2 additional years of experience if AA/AS, or 4 additional years of experience with HS diploma.
- Experience creating or updating and formatting How To / standard operating procedure documentation in Microsoft Word.
- Experience using Confluence and SharePoint.
- Active TS/SCI with Polygraph clearance is required.
**Desired:**
- Ability to demonstrate on the job learning.
- Ability to come up to speed quickly on customer needs and initiatives.
This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
**___**
**What You Can Expect:**
**A culture of integrity.**
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
**An environment of trust.**
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
**A focus on continuous growth.**
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
**Your potential is limitless.** So is ours.
Learn more about CACI here. ( Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .
The proposed salary range for this position is:
$70,800 - $148,600
_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._

**Help Desk Technician**
Location **Falls Church, VA**
# of openings **1**
Salary Range (Min-Max) **00**
**We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.**
**Technology is our Passion. People are our Purpose.**
We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated **Help Desk Technician** for a Full-Time position.
**Job Summary:**
NuAxis Innovations is seeking a customer-focused Help Desk Technician to support the U.S. Fish and Wildlife Service (FWS) in Falls Church, VA. This on-site role is part of a mission-critical IT support team delivering responsive technical assistance to a mobile and hybrid federal workforce. You'll provide Tier 1 support, assist with hardware and software issues, manage mobile devices, and ensure end-user systems remain secure, updated, and operational. This is an excellent opportunity for a technician looking to support a high-impact federal mission while gaining experience in enterprise-level IT operations.
**Key Responsibilities**
· Provide Tier 1 IT support for desktops, laptops, mobile devices, and tablets.
· Respond to user requests via phone, email, and in-person support channels.
· Support and troubleshoot Apple iPads, iPhones, and Android mobile devices.
· Install, configure, and maintain desktop/laptop hardware and software.
· Track and manage IT service tickets and escalate complex issues as needed.
· Participate in equipment deployments and system upgrades.
· Communicate the status of pending requests, outages, and maintenance activities to end users.
· Maintain documentation and knowledge base articles as needed.
· Collaborate with server and network teams to resolve cross-functional issues.
**Minimum Qualifications**
· Associate's degree in IT or related field, or equivalent work experience.
· 2+ years of hands-on experience in a help desk or desktop support environment.
· Strong troubleshooting skills with Windows 10/11 and Microsoft Office 365.
· Exposure to supporting mobile devices in an enterprise environment.
· Strong communication and customer service skills.
· Ability to work independently in a fast-paced federal workplace.
· Must be eligible to work in the United States and pass a federal background check.
**Preferred Qualifications**
· Experience working with federal agencies or in a government contracting environment.
· Familiarity with ServiceNow, Remedy, or other ITSM/ticketing platforms.
· Certifications such as CompTIA A+, Network+, or ITIL Foundation.
**Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!**
**Our Profile:**
We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. ( is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More ( about our Benefits and Culture!
#NAI #DICE

**Description**
This is a Maintenance Section position in support of the Department of State (DOS) Vanguard Contract. The Help Desk Specialist is responsible for providing information and communication technology (ICT) equipment (i.e. digital, radio, telephone, and Wi-Fi) problem remediation support to Overseas Posts. This may include, warranty and out-of-warranty services, working with manufacturers or vendors to remedy reported equipment problems. This position is located in a warehouse which includes physically moving equipment.
**DESCRIPTION OF DUTIES:**
+ Responds to and diagnoses problems through email or discussion with users.
+ Provides responsive remediation support to post end users on a variety of issue.
+ Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps.
+ Identifies, researches, and resolves technical problems.
+ Responds to telephone calls, email and personnel requests for technical support.
+ Documents, tracks, and monitors the problem to ensure a timely resolution using DOS REMEDY application.
+ Provides second-tier support to end users for ICT applications or hardware.
+ Simulates or recreates user problems to resolve operating difficulties.
+ Provide recommendations systems modifications to reduce user problems.
**Qualifications**
**Minimum Required Education/Experience:**
+ High School/GED with five (5) years of experience, or IT related certifications with two (2) years of experience.
+ Ability to follow policies and procedures.
+ Knowledge of help desk ticketing systems.
+ Ability to track and manage equipment through the repair process.
+ Knowledge of troubleshooting networking and telecommunication equipment.
+ Prior experience dealing with and contacting equipment vendors for repair.
+ Ability to multi task in a high paced environment.
+ Demonstrates strong work and professional ethics.
+ Ability to physically move radio equipment between the post and the onsite technicians.
**Required Clearance:**
+ US Citizenship.
+ Active secret clearance with the ability to obtain a top secret clearance.
REQNUMBER:
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

Description We are looking for a dedicated Help Desk Analyst I to provide technical support for a diverse and extensive client base. This is an overnight, fully remote position designed for professionals based in McLean, Virginia. As a long-term contract opportunity, this role is ideal for individuals seeking stability while delivering high-quality support services.
Responsibilities:
- Deliver prompt and effective technical assistance to end-users, addressing issues related to Windows 10 and Office applications.
- Manage and resolve service desk tickets, ensuring timely and accurate solutions.
- Administer Active Directory accounts, including setup, maintenance, and troubleshooting.
- Perform fundamental troubleshooting for database systems and related software.
- Provide guidance and solutions for a variety of technical challenges, ensuring client satisfaction.
- Monitor and maintain system performance to proactively identify and address potential issues.
- Collaborate with team members to ensure seamless support across multiple clients.
- Document resolutions and maintain records of technical incidents for future reference.
- Stay updated on emerging technologies and tools to improve support services.
- Utilize remote tools effectively to diagnose and resolve user issues. Requirements - At least 2 years of experience in a help desk or technical support role.
- Proficiency in Active Directory management and troubleshooting.
- Solid understanding of Microsoft Windows 10 and Office suite.
- Ability to troubleshoot basic technical issues, including database-related problems.
- Experience handling service desk tickets with attention to detail.
- Strong communication skills to interact effectively with clients and team members.
- Ability to work independently in an overnight, remote setting.
- Familiarity with remote support tools and techniques. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Description We are looking for a dedicated Help Desk Analyst I to join our team on a long-term contract basis. This role involves providing technical support to a diverse range of clients, ensuring their IT issues are resolved efficiently and professionally. Based in McLean, Virginia, this overnight position is fully remote, offering an excellent opportunity for growth and collaboration in a fast-paced environment.
Responsibilities:
- Provide first-level technical support to resolve issues related to Active Directory, Windows 10, and Office applications.
- Manage and troubleshoot service desk tickets, ensuring timely resolution and proper documentation.
- Assist users with basic IT troubleshooting, including hardware, software, and network-related concerns.
- Support database administration tasks, ensuring data integrity and accessibility.
- Maintain a strong understanding of Windows environments to address client needs effectively.
- Collaborate with team members to provide seamless support across multiple client accounts.
- Monitor and prioritize incoming support requests to meet service level agreements.
- Conduct follow-ups with users to ensure satisfaction with resolved issues.
- Document recurring technical problems and suggest improvements to reduce future incidents.
- Stay updated on new technologies and tools to enhance support capabilities. Requirements - Minimum of 2 years of experience in a help desk or technical support role.
- Proficiency in Active Directory and Microsoft Windows 10.
- Strong problem-solving skills for basic troubleshooting of hardware, software, and network issues.
- Familiarity with service desk ticketing systems and best practices for incident management.
- Knowledge of database administration principles and processes.
- Demonstrated expertise in Microsoft Office Suite applications.
- Excellent communication and customer service skills to interact effectively with clients.
- Ability to work independently in an overnight fully remote position. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

**Help Desk Lead - Senior**
**Category:** Service Desk / End User Services
**Main location:** United States, Virginia, Arlington
**Position ID:** J
**Employment Type:** Full Time
**Position Description:**
CGI Federal has an exciting opportunity for a Helpdesk Lead within our Intel sector advancing the national security mission through cutting edge technology. You must have a passion for keeping pace with rapidly evolving technology advancements and leveraging your knowledge on a highly collaborative team to deliver state-of-the-art capabilities.
The Helpdesk Lead manages and oversees the daily operations of a help desk team, ensuring efficient and effective technical support. This role involves troubleshooting escalated issues, mentoring team members, implementing processes, and maintaining service levels. The Lead acts as a point of contact for complex issues, manages ticket workflows, and contributes to the overall success of the help desk team and the organization.
CGI Federal is growing its high-performance team whose members share a passion for building high-quality, scalable, advanced IT solutions in a collaborative, fast-paced, outcome-driven mission.
This position is located in Arlington, VA.
**Your future duties and responsibilities:**
- Team Leadership:
o Oversee the daily activities of the help desk team, providing guidance, support, and direction.
o Set schedules, manage workloads, and ensure adequate coverage for service delivery.
o Mentor and train junior staff members, fostering their technical and professional development.
o Evaluate individual and team performance, identifying areas for improvement.
o Foster a positive and collaborative team environment.
- Technical Support:
o Troubleshoot and resolve complex technical issues, acting as a point of escalation.
o Develop and implement effective troubleshooting strategies and best practices.
o Ensure accurate and timely documentation of issues and resolutions.
o Collaborate with other IT teams to resolve complex problems.
- Process Management:
o Develop, refine, and implement help desk policies, procedures, and workflows.
o Monitor and analyze help desk performance metrics, identifying areas for improvement.
o Manage ticket assignments, escalations, and resolution processes.
o Maintain and update onboarding documentation and processes for new hires.
- Communication and Collaboration:
o Communicate effectively with team members, users, and other IT teams.
o Provide clear and concise technical explanations to non-technical users.
o Collaborate with other teams to implement solutions and improvements.
- Other:
o Ensure compliance with service level agreements (SLAs).
o Evaluate and recommend new tools and technologies to improve support services.
o Manage vendor relationships for software and hardware support.
**Required qualifications to be successful in this role:**
- Education and/or Experience: Bachelor's degree and/or 5 to 8 years of experience
- Security Clearance: Must possess the ability to obtain and maintain a TS/SCI clearance with polygraph. Candidates with an active TS/SCI and polygraph are highly desirable.
- Strong Communication and Collaboration Skills: Ability to effectively communicate with technical and non-technical stakeholders.
- Problem-Solving and Analytical Skills: Ability to identify and resolve complex security issues.
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $78,400.00 - $173,500.00.
CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:
- Competitive compensation
- Comprehensive insurance options
- Matching contributions through the 401(k) plan and the share purchase plan
- Paid time off for vacation, holidays, and sick time
- Paid parental leave
- Learning opportunities and tuition assistance
- Wellness and Well-being programs
#CGIFederalJob
#79570
#ClearanceJobs
#CGIintelligencecareers
#MARSCareers
**Skills:**
+ Help Desk/IT Services
+ Information Management
+ Leadership
**What you can expect from us:**
**Together, as owners, let's turn meaningful insights into action.**
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because.
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team-one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. **Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.**
We make it easy to translate military experience and skills! Clickhere ( to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.

Description & Requirements

Maximus is looking for an entry level Help Desk technician to contribute to the DMCS Help Desk.

This position is remote.

Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Document, track, and monitor problems to ensure timely resolution.
- Correct application issues, solve network and security problems, and identify common PC software and hardware problems.
- Assign username, password, and access right permissions for multiple proprietary applications, as well as client software.

Job-Specific Essential Duties and Responsibilities:

- Answer internal and external telephone calls for end user issues or requests, complete tickets in the ticketing system and process the requests

- Ask questions to determine work assignment queue

- Monitor customer requests arriving via email for customers seeking help, by completing a ticket in the ticketing system and processing the request

- Serve as the single point of contact to the customer's end users for related issues, problems and requests

- Track, route and redirect problems to correct resources

- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority

- Walk customer through problem-solving process

- Coordinate, monitor and respond quickly and effectively to all Service Desk open incident tickets in order to ensure issues are closed within the required Service Levels, work directly with the Client's service partners for escalation and timely issue resolution

- Provide helpdesk support and resolve problems to the end user's satisfaction

- Verify with the customer that the issue has been resolved and update the ticketing system

- Receives and prioritizes issues and forwards using appropriate escalation procedures

- Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems

- Special projects may be assigned and an opportunity to work, based on ability to meet and exceed performance benchmarks

- Recommended procedure modifications or actively contribute to ongoing process improvements

- Assist Service Desk Management with executing reports to monitor and track tickets, reporting, analysis, or testing tasks

Minimum Requirements

- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:
- 0-2 years experience

Additional Requirements as per Contract/Client:
- Must be able to obtain a 6C Public Trust government clearance
- Must be a U.S. citizen.
- Must currently reside in the U.S.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
- Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.

Preferred Skills and Qualifications:

- Microsoft Office
- Help Desk Ticketing Solution such as ServiceNow or SysAid
- ITIL

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

40,000.00

Maximum Salary

$

45,000.00