126 Customer Service Representatives jobs in Athens
Client Relations Manager
35808 Redstone Arsenal, Alabama
Cengage Group
Posted 1 day ago
Job Viewed
Job Description
**We believe in the power and joy of learning**
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
**Our culture values diversity, engagement, and discovery**
Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is critical to the success of our company and our learners, as well as our individual well-being. We recognize the value of different perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see Client Operations Manager will:**
This role will work to manage and deliver talent pipeline services to new and existing corporate clients. The Client Operations Manager is responsible for guiding new corporate clients through post-contract onboarding processes and managing client succes and service delivery from end to end through the entire contract lifecycle. Success in this position will be defined by our ability to deliver exceptional talent pipeline and upskilling services to our corporate clients, help grow the client relationship, and demonstrate the performance vital for the sales team to expand our business. In addition, they will analyze and improve organizational processes, and work to improve quality, productivity and efficiency.
The Client Operations Manager will be responsible for managing several corporate clients and the talent pipeline and upskilling service(s) delivered to include the following:
+ Responsible for all phases of the talent pipeline lifecycle - helping clients with processes throughout onboarding, assisting with the design and process development for each client, proactively contacting clients at strategic intervals through the contract lifecycle, assisting with technical support needs, providing regular reporting, and holding quarterly progress sessions for assigned clients.
+ Develop and implement operational policies and procedures related to candidate application, enrollment, and persistence through our train-to-hire programs in preparation for placement with our corporate clients. Be responsible for applicant outreach, communications, and success through the recruitment funnel.
+ Develop and implement operational policies and procedures related to enrollment, persistence and certification for upskilling trainees identified by our corporate clients. Be responsible for upskilling trainee support, communications, reporting, and success.
+ Analyze operational processes and performance data to find opportunities for improvement.
+ Lead and direct operations team to achieve business targets; including student/candidate tracking and client reporting data and metrics.
+ Vet and prepare trainees for referral to clients to be interviewed and hired for on-site training.
+ Work cross functionally with both internal departments and external clients to achieve goals.
+ Identify and implement strategies to improve quality of service, productivity and profitability for both recruited candidates and upskilling students enrolled by clients.
+ Liaise and cross-collaborate with internal team members to ensure forecasting is fulfilled appropriately.
+ Ensure all operations are carried on in an appropriate and cost-effective way; respond to clients and students in a timely manner.
+ Support in forecasting requirements, communicating with clients directly, and addressing operational needs; establish standard methodologies for an energetic team with scalable processes to drive client success and growth.
+ Be responsible for related procurement processes and coordinate material and resources allocation.
+ Identify and address problems and opportunities for the business.
+ Provide data and support to management as needed.
**Skills You'll Need Here:**
**Basic:**
+ BA/BS or equivalent work experience and a validated, successful track record in a detail oriented position.
+ Minimum of four years of successful operations, talent acquisition, client services or related detail-oriented and customer-focused work.
+ Values and appreciates diversity of thought; able to work with diverse audiences both internally and externally.
+ Highly flexible and adaptable to change.
+ High energy and good communication skills both written and verbal.
+ Ability to interact professionally with Vice Presidents and Director level staff within clients.
+ Have a customer focused mentality; both in work with candidates, trainees and clients.
+ Comfortable using technology in performing routine job tasks and for product demonstration purposes.
+ Outstanding organizational and time management skills.
+ Proficiency in PC and Microsoft Office applications. Great if experienced with Salesforce.
+ Ability to monitor and evaluate operational data.
**Preferred:**
+ Professional business-to-business/customer success experience (3 years strongly desired)
+ Experience working with adult learners and non-traditional students.
+ Proficiency in being a great partner within and outside one's own department.
+ Understanding of client relations/partnership management and how to efficiently work with external partnerships.
+ Driven to succeed and yearning to make impact; customer success obsession mentality.
Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at or at .
**About Cengage Group**
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**Compensation**
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here ( to learn more about our _Total Rewards Philosophy_ .
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
$58,300.00 - $75,750.00 USD
**Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.
We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
**Our culture values diversity, engagement, and discovery**
Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is critical to the success of our company and our learners, as well as our individual well-being. We recognize the value of different perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see Client Operations Manager will:**
This role will work to manage and deliver talent pipeline services to new and existing corporate clients. The Client Operations Manager is responsible for guiding new corporate clients through post-contract onboarding processes and managing client succes and service delivery from end to end through the entire contract lifecycle. Success in this position will be defined by our ability to deliver exceptional talent pipeline and upskilling services to our corporate clients, help grow the client relationship, and demonstrate the performance vital for the sales team to expand our business. In addition, they will analyze and improve organizational processes, and work to improve quality, productivity and efficiency.
The Client Operations Manager will be responsible for managing several corporate clients and the talent pipeline and upskilling service(s) delivered to include the following:
+ Responsible for all phases of the talent pipeline lifecycle - helping clients with processes throughout onboarding, assisting with the design and process development for each client, proactively contacting clients at strategic intervals through the contract lifecycle, assisting with technical support needs, providing regular reporting, and holding quarterly progress sessions for assigned clients.
+ Develop and implement operational policies and procedures related to candidate application, enrollment, and persistence through our train-to-hire programs in preparation for placement with our corporate clients. Be responsible for applicant outreach, communications, and success through the recruitment funnel.
+ Develop and implement operational policies and procedures related to enrollment, persistence and certification for upskilling trainees identified by our corporate clients. Be responsible for upskilling trainee support, communications, reporting, and success.
+ Analyze operational processes and performance data to find opportunities for improvement.
+ Lead and direct operations team to achieve business targets; including student/candidate tracking and client reporting data and metrics.
+ Vet and prepare trainees for referral to clients to be interviewed and hired for on-site training.
+ Work cross functionally with both internal departments and external clients to achieve goals.
+ Identify and implement strategies to improve quality of service, productivity and profitability for both recruited candidates and upskilling students enrolled by clients.
+ Liaise and cross-collaborate with internal team members to ensure forecasting is fulfilled appropriately.
+ Ensure all operations are carried on in an appropriate and cost-effective way; respond to clients and students in a timely manner.
+ Support in forecasting requirements, communicating with clients directly, and addressing operational needs; establish standard methodologies for an energetic team with scalable processes to drive client success and growth.
+ Be responsible for related procurement processes and coordinate material and resources allocation.
+ Identify and address problems and opportunities for the business.
+ Provide data and support to management as needed.
**Skills You'll Need Here:**
**Basic:**
+ BA/BS or equivalent work experience and a validated, successful track record in a detail oriented position.
+ Minimum of four years of successful operations, talent acquisition, client services or related detail-oriented and customer-focused work.
+ Values and appreciates diversity of thought; able to work with diverse audiences both internally and externally.
+ Highly flexible and adaptable to change.
+ High energy and good communication skills both written and verbal.
+ Ability to interact professionally with Vice Presidents and Director level staff within clients.
+ Have a customer focused mentality; both in work with candidates, trainees and clients.
+ Comfortable using technology in performing routine job tasks and for product demonstration purposes.
+ Outstanding organizational and time management skills.
+ Proficiency in PC and Microsoft Office applications. Great if experienced with Salesforce.
+ Ability to monitor and evaluate operational data.
**Preferred:**
+ Professional business-to-business/customer success experience (3 years strongly desired)
+ Experience working with adult learners and non-traditional students.
+ Proficiency in being a great partner within and outside one's own department.
+ Understanding of client relations/partnership management and how to efficiently work with external partnerships.
+ Driven to succeed and yearning to make impact; customer success obsession mentality.
Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at or at .
**About Cengage Group**
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**Compensation**
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here ( to learn more about our _Total Rewards Philosophy_ .
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
$58,300.00 - $75,750.00 USD
**Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.
We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**
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0
Help Desk Analyst Tier I
35808 Redstone Arsenal, Alabama
Koniag Government Services
Posted 1 day ago
Job Viewed
Job Description
Koniag Management Solutions, a Koniag Government Services company **,** is seeking a Help Desk Analyst Tier I with a secret security clearance to support KMS and our government customer in Huntsville, AL.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
Koniag Management Solutions (KMS) is seeking a dedicated and customer-focused Help Desk Analyst Tier I to join our IT team. This individual will serve as the first point of contact for all IT-related inquiries and will play a crucial role in delivering exceptional technical support to our users. The ideal candidate possesses strong troubleshooting skills, excellent communication abilities, and a genuine passion for helping others solve technology challenges. This position is onsite.
**Essential Functions, Responsibilities & Duties may include, but are not limited to:**
The Tier 1 Help Desk Analyst will be responsible for providing first-level technical support to end-users across the organization. This includes responding to incoming support requests via phone, email, and ticketing system, troubleshooting common hardware and software issues, and escalating complex problems to appropriate IT personnel when necessary. Principal responsibilities include but are not limited to:
+ Respond to and resolve user requests for technical assistance with hardware, software, networking, and other computer-related systems
+ Log all help desk interactions in the ticketing system, maintaining accurate records of all problems and resolutions
+ Perform basic troubleshooting to isolate and diagnose common system problems
+ Install, configure, and update software and hardware components as needed
+ Reset passwords and manage user accounts according to established protocols
+ Provide basic training to end-users on computer applications and equipment
+ Escalate complex technical issues to appropriate IT team members following established procedures
+ Monitor and respond to incoming technical support emails and calls in a timely manner
+ Maintain inventory of IT equipment and supplies
+ Document technical solutions for the knowledge base to improve support efficiency
+ Follow up with users to ensure their issues have been satisfactorily resolved
+ Perform other duties as assigned
**Education and Experience:**
+ AS degree in an IT related field; or 8 years of service desk support experience
+ MUST have, or be able to obtain the CompTIA Security+ certification
+ 1-2 years of experience in a help desk or technical support role
+ Experience with ticketing systems and remote desktop support tools
+ Knowledge of Windows and macOS operating systems
+ Familiarity with office productivity software and business applications
**REQUIRED SKILLS AND COMPETENCIES:**
+ Strong troubleshooting and problem-solving skills
+ Excellent verbal and written communication abilities
+ Customer service orientation with patience and empathy
+ Basic knowledge of computer hardware, software, and networking concepts
+ Ability to follow established support procedures and protocols
+ Proficiency in Microsoft Office suite (Word, Excel, Outlook)
+ Experience with remote desktop tools and ticketing systems
+ Ability to multitask and prioritize in a fast-paced environment
+ Strong attention to detail and documentation skills
+ Team-oriented with the ability to work independently when necessary
**Security Clearance Requirements:**
+ Must have a Secret clearance
**Other Requirements:**
+ Must be a US citizen
**Our Equal Employment Opportunity Policy**
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at or by calling to request accommodations.
_Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit_ _ Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_**
**Job Details**
**Job Family** **Client Techncial Support and Training**
**Job Function** **Help Desk Support Tech**
**Pay Type** **Hourly**
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
Koniag Management Solutions (KMS) is seeking a dedicated and customer-focused Help Desk Analyst Tier I to join our IT team. This individual will serve as the first point of contact for all IT-related inquiries and will play a crucial role in delivering exceptional technical support to our users. The ideal candidate possesses strong troubleshooting skills, excellent communication abilities, and a genuine passion for helping others solve technology challenges. This position is onsite.
**Essential Functions, Responsibilities & Duties may include, but are not limited to:**
The Tier 1 Help Desk Analyst will be responsible for providing first-level technical support to end-users across the organization. This includes responding to incoming support requests via phone, email, and ticketing system, troubleshooting common hardware and software issues, and escalating complex problems to appropriate IT personnel when necessary. Principal responsibilities include but are not limited to:
+ Respond to and resolve user requests for technical assistance with hardware, software, networking, and other computer-related systems
+ Log all help desk interactions in the ticketing system, maintaining accurate records of all problems and resolutions
+ Perform basic troubleshooting to isolate and diagnose common system problems
+ Install, configure, and update software and hardware components as needed
+ Reset passwords and manage user accounts according to established protocols
+ Provide basic training to end-users on computer applications and equipment
+ Escalate complex technical issues to appropriate IT team members following established procedures
+ Monitor and respond to incoming technical support emails and calls in a timely manner
+ Maintain inventory of IT equipment and supplies
+ Document technical solutions for the knowledge base to improve support efficiency
+ Follow up with users to ensure their issues have been satisfactorily resolved
+ Perform other duties as assigned
**Education and Experience:**
+ AS degree in an IT related field; or 8 years of service desk support experience
+ MUST have, or be able to obtain the CompTIA Security+ certification
+ 1-2 years of experience in a help desk or technical support role
+ Experience with ticketing systems and remote desktop support tools
+ Knowledge of Windows and macOS operating systems
+ Familiarity with office productivity software and business applications
**REQUIRED SKILLS AND COMPETENCIES:**
+ Strong troubleshooting and problem-solving skills
+ Excellent verbal and written communication abilities
+ Customer service orientation with patience and empathy
+ Basic knowledge of computer hardware, software, and networking concepts
+ Ability to follow established support procedures and protocols
+ Proficiency in Microsoft Office suite (Word, Excel, Outlook)
+ Experience with remote desktop tools and ticketing systems
+ Ability to multitask and prioritize in a fast-paced environment
+ Strong attention to detail and documentation skills
+ Team-oriented with the ability to work independently when necessary
**Security Clearance Requirements:**
+ Must have a Secret clearance
**Other Requirements:**
+ Must be a US citizen
**Our Equal Employment Opportunity Policy**
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at or by calling to request accommodations.
_Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit_ _ Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_**
**Job Details**
**Job Family** **Client Techncial Support and Training**
**Job Function** **Help Desk Support Tech**
**Pay Type** **Hourly**
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1
Call Center Representative Jobs - Hiring Immediately
35824 Huntsville, Alabama
MyJobResource
Posted today
Job Viewed
Job Description
We are currently looking for individuals to fulfill Part-Time and Full-Time Call Center Representative positions. No experience is required to apply for the position. Training is provided through former experienced employees and available to hired applicants. We are looking for individuals able to carry out various tasks. Individuals must be hardworking and task-oriented. Don't Wait! Fill out a Profile Now! MyJobResource is a staffing and recruitment industry job search engine. We specialize in finding the exact company to suit your needs. We help match job seekers to the right jobs in either full-time or temporary positions. Assignments are typically made depending on the ratio of candidates to jobs, skill-set, and experience. The companies we work with pay us for the services we provide to find the right people for their job openings.
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2
Sales Call Center Agent (Cold Calling - Senior Market)
Athens, Alabama
Belle
Posted today
Job Viewed
Job Description
Job Description
Job Description
About Belle
Belle is a fast-growing engagement company revolutionizing home healthcare – and it all starts with the feet. 70%+ of U.S. seniors are polychronic, significantly increasing their risk of serious foot issues like infections, ulcers, and even amputations, driving more than $38B in annual preventable medical spend.
Belle’s solution is centered on in-home care management for at-risk, polychronic seniors. We train and manage a specialized network of nail technicians and community health workers, or “Belle Technicians,” who continuously assess a member’s health status, collect data and vitals, provide foot screenings/care, and engage members in achieving their health goals. We detect health risks early and our clinical team helps members obtain the care they need, preventing serious health complications and improving outcomes.
Our mission is simple yet profound: Bring Joy to Healthcare. If you’re passionate about improving healthcare for polychronic seniors and making a real impact, we’d love for you to join us!
About this Role
Belle is looking for a Sales Call Center Agent in Georgia to join our team and play a key role in expanding our reach. In this role, you will make outbound cold calls to seniors, introducing them to Belle’s in-home healthcare services, specifically lower extremity health assessments and chronic care solutions. Your goal is to schedule in-home visits for our technicians, helping seniors stay mobile and healthy.
Key Responsibilities
- Make outbound cold calls from a provided lead list, introducing them to Belle’s services.
- Educate seniors about the importance of lower extremity health and chronic care management.
- Build rapport and trust with potential clients through clear, compassionate communication.
- Schedule in-home health assessments for seniors with Belle’s trained technicians.
- Overcome objections and address concerns using Belle’s proven sales script and training.
- Meet and exceed daily, weekly, and monthly appointment-setting goals.
- Accurately document calls and update CRM records with customer interactions.
Experience, Skills, & Personality
- Previous experience in sales, telemarketing, healthcare, or senior services preferred.
- Strong verbal skills with the ability to engage and educate seniors.
- Positive attitude, persistence, and the ability to handle objections effectively.
- Comfortable using CRM systems and call center software.
- Bilingual (Preferred): Spanish or other language skills are a plus.
Benefits
- Competitive base salary + uncapped commission.
- Paid training with a structured sales script and coaching to ensure success.
- Career growth opportunities with strong performance.
- Flexible, remote work environment.
Belle is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Belle does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Belle also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
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3
Customer Support Specialist
35824 Huntsville, Alabama
SSP Innovations LLC
Posted 9 days ago
Job Viewed
Job Description
The Support Specialist I (SE I) develops solutions to 3-GIS software problems to meet the needs of the internal and external customers. In this position you will be responsible for handling day-to-day customer interactions across different support channels and for ensuring a timely and positive outcome for our growing customer base.
Duties and responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Duties:
Qualifications
Required Qualifications:
You are someone who is motivated by helping other people solve problems. You thrive in a busy environment and are passionate about providing an outstanding experience for our customers.
Preferred:
Duties and responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Duties:
- Provide superior customer support and troubleshoot client issues with 3-GIS software and assist clients in exceeding their expectations for their use of the 3-GIS software.
- Educate customers on our products and services and how best to leverage them in their daily operations.
- Proactively identify best practices/workflow changes to improve customer satisfaction.
- Work collaboratively with other 3-GIS teams (Sales, Product, Development, PMO) to get the right answers for our customers and to deliver an exceptional customer experience.
- Identify and escalate issues to team leads.
- Follow processes or policies to help improve overall support metrics and CS operations.
- Install or upgrade 3-GIS Network Solution, ESRI and database software.
- Configure 3-GIS software, web services and database software.
- Test new software functionality and bug fixes.
- Prepare and perform detailed 3-GIS product demonstrations.
- Train clients on product operations, functionality and usage.
- Consult clients on new projects and implementation of software and services.
- Train new team members who join the Customer Success area.
- Track and report data from calls and chats for high-priority customer issues.
- Collaborate with leadership to improve customer experience.
- Other customer success support duties as assigned.
Qualifications
Required Qualifications:
You are someone who is motivated by helping other people solve problems. You thrive in a busy environment and are passionate about providing an outstanding experience for our customers.
- Bachelor’s degree in computer science or a related field.
- Two 0-2 Years’ Experience in customer service area or technical support role.
- Excellent written and verbal communication Skills.
- Detail-oriented with strong multitasking and organizational skills.
- Be proactive and a natural problem-solver.
- Organizational Skills.
- Problem Solving/Analysis.
- ArcGIS Desktop/ArcGIS Server Knowledge.
- Be passionate about your own growth and help your teammates grow with you.
- Self-directed and proactive in a work remote environment.
Preferred:
- Proficiency in ticketing support tools like Jira.
- Database troubleshooting experience (including management tools such as SQL Developer, SQL Server Manager, PGAdmin).
- Experience with Python or similar scripting languages.
- Flexible to work across different US time zones.
- Spanish or German language skills.
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4
Customer Support Specialist
35801 Huntsville, Alabama
$45000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their team in Huntsville, Alabama, US . This role is essential for providing outstanding service to our diverse customer base. You will be the primary point of contact for customer inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate possesses excellent communication skills, a patient demeanor, and a passion for helping others. You will handle a variety of customer interactions via phone, email, and chat, providing accurate information and effective solutions.
Responsibilities:
Qualifications:
This role is based in our office in Huntsville, Alabama, US , and requires on-site presence to ensure seamless team collaboration and direct customer engagement.
Responsibilities:
- Respond promptly and professionally to customer inquiries via various communication channels.
- Diagnose and resolve customer issues, escalating complex problems to the appropriate departments.
- Provide accurate information about products, services, and company policies.
- Document all customer interactions and resolutions in the CRM system.
- Identify opportunities to improve customer satisfaction and service delivery.
- Follow communication scripts and guidelines while maintaining a personalized approach.
- Build customer loyalty by providing exceptional service and support.
- Stay up-to-date with product knowledge and company updates.
- Participate in team meetings and training sessions.
- Contribute to a positive and collaborative team environment.
Qualifications:
- High school diploma or equivalent; some college coursework preferred.
- Previous experience in customer service, call center, or a related field is a plus.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Patience, empathy, and a customer-centric attitude.
- Ability to multitask and manage time effectively.
- Proficiency in computer applications, including CRM software and Microsoft Office.
- Ability to work effectively in a team-oriented environment.
- Adept at handling difficult customer situations with professionalism.
This role is based in our office in Huntsville, Alabama, US , and requires on-site presence to ensure seamless team collaboration and direct customer engagement.
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