Technology Operations Support/Help Desk Representative II

15108 Moon Township, Pennsylvania

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Technology Operations Support/Help Desk Representative II

US-PA-Coraopolis

Job ID: 33643
Type: Full-Time
# of Openings: 1
Category: Customer Service/Support
PA - Coraopolis-FedEx-MS

About the Role

Second level support resource reflective of expertise and knowledge gained at level 1. Trained in customer service core requirements with demonstrated proficiency with customers, core technologies and work processes.



Your Impact

- Demonstrates higher level customer support capabilities through assignments.
- Identifies potential opportunities to improve work processes, tools and systems to streamline workflows.
- Adept at core customer service skills.
- Supports the department as needed on special projects.
- Reduced level of oversight required by manager to compete tasks.

Customer Service
- Early experience employing customer service skills acquired through Canon training.
- Demonstrates consistent respect to customers.
- Contributes information to customer database.
- Generates customer relationships appropriately.



About You: The Skills & Expertise You Bring

HS Diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience.
- Associates degree or equivalent preferred.
- Must have been a back-up for an install Lead.
- Adept at listening to customer and matching their energy, paraphrasing back to understand their concerns/issues, and assuring that they will personally ensure that a solution is found and implemented.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- To be established with Co-op organization in alignment with their course descriptions. Canon courses or equivalent experience.

We are providing the anticipated rate for this role: $20.54 - $8.20 hourly.




Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately 28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at and connect with us on LinkedIn at .


Who We Are


Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer



Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!



-Employee referral bonus
-Employee discounts
-Dress for Your Day attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you cant get anywhere else

Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers site , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at .

#CUSA




Posting Tags

#LI-RH1 #PM19 #LI-Onsite




PI94c70c7bef

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Technology Operations Support/Help Desk Representative II

15108 Moon Township, Pennsylvania Canon USA & Affiliates

Posted 2 days ago

Job Viewed

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Job Description

**About the Role**
Second level support resource reflective of expertise and knowledge gained at level 1. Trained in customer service core requirements with demonstrated proficiency with customers, core technologies and work processes.
**Your Impact**
- Demonstrates higher level customer support capabilities through assignments.
- Identifies potential opportunities to improve work processes, tools and systems to streamline workflows.
- Adept at core customer service skills.
- Supports the department as needed on special projects.
- Reduced level of oversight required by manager to compete tasks.
Customer Service
- Early experience employing customer service skills acquired through Canon training.
- Demonstrates consistent respect to customers.
- Contributes information to customer database.
- Generates customer relationships appropriately.
**About You: The Skills & Expertise You Bring**
HS Diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience.
- Associates degree or equivalent preferred.
- Must have been a back-up for an install Lead.
- Adept at listening to customer and matching their energy, paraphrasing back to understand their concerns/issues, and assuring that they will personally ensure that a solution is found and implemented.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- To be established with Co-op organization in alignment with their course descriptions. Canon courses or equivalent experience.
We are providing the anticipated rate for this role: $20.54 - $8.20 hourly.
**Company Overview**
About our Company -Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately 28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years†. Canon U.S.A. is dedicated to its _Kyosei_ philosophy of social and environmental responsibility. To learn more about Canon, visit us atand connect with us on LinkedIn at.
**Who We Are**
_Where Talent Fosters Innovation._
Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
**What We Offer**
You'll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.
**And Even More Perks!**
-Employee referral bonus
-Employee discounts
-"Dress for Your Day" attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you can't get anywhere else
†Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.
Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers' site ( , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at ( .
#CUSA
**Workstyle Description**
Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.
**Posting Tags**
#LI-RH1 #PM19 #LI-Onsite
**Location** _US-PA-Coraopolis_
**Company** _Canon U.S.A., Inc._
**Requisition ID** _33643_ **Category** _Customer Service/Support_ **Position Type** _Full-Time_ **Workstyle** _Full-Time On Site_
Canon is proud to be an equal opportunity/affirmative action employer. Minority/Female/Individuals with Disabilities/Veteran. We value the diversity of our workforce and knowledge of our people. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identification, national origin, disability, genetic information or protected veteran status, or any other characteristic protected by law. Click on the following links to learn more "EEO is the Law" poster, "EEO is the Law" poster supplement, NLRA "Employee Rights" poster and Canon's Pay Transparency Statement.
Canon is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation in order to complete an employment application, or during the application process, please e-mail us at
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Bilingual Customer Support Specialist

15010 Beaver Falls, Pennsylvania Sherwin-Williams

Posted 4 days ago

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Job Description

As a Bilingual Customer Support Specialist at Sherwin-Williams, you will play a vital role in assisting both wholesale and retail customers in finding the right products to meet their needs. Your ability to communicate effectively in both English and Spanish will help ensure a high level of customer satisfaction. You will be responsible for addressing customer inquiries, providing product recommendations, and resolving any concerns.

In addition to achieving sales goals, you will maintain up-to-date knowledge of product features, along with ensuring the store meets its high-quality visual standards. Your work environment will involve direct contact with customers and access to payment methods and store merchandise.

Key Responsibilities Include:

  • Deliver outstanding customer service through effective communication.
  • Determine customer needs and recommend suitable products both in-person and over the phone.
  • Build trusting relationships with customers to enhance their shopping experience.
  • Accurately process sales transactions in line with company policies.
  • Achieve sales goals on a monthly, quarterly, and yearly basis.
  • Maintain organized work order files and product formulas.
  • Retrieve and prepare products for customers, including tinting and mixing as needed.
  • Stock shelves and set up product displays to enhance store presentation.
  • Keep store equipment clean and organized.
  • Assist with deliveries when necessary and maintain stock in assigned areas.
  • Stay informed about product offerings and actively promote available options.
  • Comply with inventory control procedures and suggest sales improvement strategies.

Minimum Requirements:

  • Must be at least eighteen (18) years old.
  • Authorization to work in the country without the need for sponsorship.
  • Ability to read, write, comprehend, and communicate in English and Spanish.
  • A valid, unrestricted Driver's License.
  • Capability to lift and carry materials weighing up to 50 lbs. frequently and 70 lbs. on occasion.
  • Willingness to work scheduled hours, including evenings and weekends.

Preferred Qualifications:

  • High School diploma or GED.
  • At least one (1) year of experience in customer service, retail, or delivery roles.
  • Experience in selling paint and related products is a plus.
  • Familiarity with tinting and mixing equipment.

Your work location will include: 2640 Constitution Blvd, Beaver Falls, PA 15010 and 1706 7th Ave, Beaver Falls, PA 15010. Join us at Sherwin-Williams as we inspire and improve the world through color!

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Customer Service

15101 Allison Park, Pennsylvania Home Depot

Posted 8 days ago

Job Viewed

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Job Description

Job Description
**Position Purpose:**
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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Customer Service

15010 Beaver Falls, Pennsylvania Home Depot

Posted 8 days ago

Job Viewed

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Job Description

Job Description
**Position Purpose:**
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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Customer Service

16066 Cranberry Twp, Pennsylvania Home Depot

Posted 8 days ago

Job Viewed

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Job Description

Job Description
**Position Purpose:**
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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Customer Service / Cashier

26062 Weirton, West Virginia West Virginia Staffing

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Job Description

Customer Service / Cashier Position

The Customer Service / Cashier is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you apply?

  • Free Meals during your shift
  • Flexible Scheduling
  • Fun Work Environment
  • Paid Training
  • Advancement Opportunities
  • Competitive Pay
  • GED/Scholarship Opportunities
  • Retail Discount Program to save $ at other retail establishments
  • Referral Program available at Most Locations - ask for details
  • Early Access to New Menu Items

The successful Customer Service Crew Member is able to:

  • Greet and positively engage guests in the restaurant.
  • Accurately accept the guests' orders and process payments.
  • Address and resolve all guest inquiries and concerns in a timely manner.
  • Maintain a safe, secure, and comfortable area for guests and team members.
  • Work well with our Delivery Partners
  • Maintain facility cleanliness by completing general clean tasks including wiping tables, washing dishes, and sweeping and mopping floors.

The successful Food/Kitchen Service Crew Member is able to:

  • Answering questions about menu items and promotions
  • Prepare Ingredients and Menu Items
  • Restocking product and workstations
  • Using food preparation equipment including ovens, fryers, grills and various kitchen equipment
  • Maintaining a clean work environment by completing general clean tasks including wiping workstations, cleaning equipment, washing dishes, and sweeping and mopping floors.

Requirements:

  • Must be at least 16 years of age. No previous experience required.
  • Must have reliable transportation.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and training materials.
  • Must be able to stand for long periods of time.
  • Must be able to lift up to 50 lbs. with assistance.
  • Must get along well with coworkers and guests through a positive and friendly demeanor.

If you are looking for a delicious and fun opportunity to work in the food and beverage industry, Charter Foods is the place for you! Join our team and enjoy flexible scheduling, employee discounts, paid training, and the chance to advance your career.

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