227 Customer Service Representatives jobs in Bellevue
Client Services Representative
Posted today
Job Viewed
Job Description
The Client Services Representative will be responsible for, but not limited to: maintaining industry leading service standards by providing prompt service and one call resolution. Timely entry of all inbound leads. Availability and dependability to multitask between systems and job duties such as documentation, taking calls, following up on items as needed. Highly focused on a total team environment to create a great culture that centers around servicing the customer and creating growth for the company. Most calls will be from current clients who have questions about their policy in regards to coverage, billing, clarification, etc. From the manager, "Our service team is focused on our customers and how we can best service their needs with current policies and provide opportunity for additional coverage and overall retention."
Pay and Benefits: The pay range for this position is $19.00 - $21.47/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type: This is a fully onsite position in Omaha, NE. Application Deadline: This position is anticipated to close on Aug 29, 2025.
About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Client Services Representative
Posted 1 day ago
Job Viewed
Job Description
DescriptionThe Client Services Representative will be responsible for, but not limited to:Maintaining industry leading service standards by providing prompt service and one call resolution.Timely entry of all inbound leadsAvailability and dependability to multitask between systems and job duties such as documentation, taking calls, following up on items as needed.Highly focused on a total team environment to create a great culture that centers around servicing the customer and creating growth for the company.Most calls will be from current clients who have questions about their policy in regards to coverage, billing, clarification, etc.From the manager, "Our service team is focused on our customers and how we can best service their needs with current policies and provide opportunity for additional coverage and overall retention."#centralpriority25Pay and BenefitsThe pay range for this position is $19.00 - $21.47/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: •Medical, dental & vision •Critical Illness, Accident, and Hospital •401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available •Life Insurance (Voluntary Life & AD&D for the employee and dependents) •Short and long-term disability •Health Spending Account (HSA) •Transportation benefits •Employee Assistance Program •Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Omaha,NE.Application DeadlineThis position is anticipated to close on Aug 29, 2025.h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Client Services, Professional
Posted 5 days ago
Job Viewed
Job Description
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Client Services, Professional
**What does a successful** **Client Services Professional do?**
As a Client Services Professional you are the day- to- day client experience partner for financial institution clients. You are accountable for being the first line support representative servicing all their tactical and operational inquires related to the client's credit card program and solution to an optimal conclusion.
**What you will do:**
+ The Client Services Professional serves as the primary point of contact for credit clients, providing operational servicing, support and issue resolution for their credit card solution, as well as its complementary products and services. This includes facilitating client requests for additional products and services.
+ The Client Services Professionals network and partner with multiple business areas throughout the organization and acts as a liaison between the client and Fiserv internal partners for product enhancement, defects, and implementation requests.
+ Accountable for client related inquiries and the engagement of the appropriate resources to ensure a timely and satisfactory resolution.
+ Schedule and lead meetings with both client partners and internal Fiserv colleagues to provide status updates, drive issue resolution, build strong relationships, etc.
+ Communicate transparently with stakeholders and bring escalations to leadership as required.
+ Under minimal supervision, you are expected to research and resolve client inquires in accordance with defined process, procedures and within service level timeframes.
+ Services clients through multiple communication channels and distribution channels.
+ Documents the entire lifecycle of inquiries through action taken in tracking software.
+ Build knowledge articles and education/training resources to accelerate and improve the servicing experience.
+ Attend on-going training to mature skillsets and expand knowledge.
+ Contribute to continual improvement initiatives to drive automation, efficiencies, quality, and consistency in servicing operation, as well as provide feedback to product, implementation, and technology partners for an enhanced client experience.
+ Perform other duties as required.
**How you'll work:**
+ This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
**What you will need to have:**
+ Bachelor's degree in business, finance, technology, or related field preferred; equivalent work experience may be substituted.
+ Strong communication skills. Ability to communicate verbally and in written form in a concise, clear, and professional manner to all levels within an organization.
+ Strong client / operations support experience.
+ Must be able to follow established guidelines to accomplish tasks.
+ Unwavering focus on delivering an excellent client experience with every interaction.
+ Strong sense of accountability.
+ Effective problem-solving skills.
+ Commitment to the team and contributing to improving overall capability.
+ The ability to manage rapid change in a fast-paced environment.
+ Ability to learn quickly and make information-based decisions.
+ Perform independently as well as in a team environment.
+ Solid organizational and time management skills with strong attention to detail.
+ Excellent computer skills with MS Office Suite with ability to quickly learn new applications/surround solutions.
**What would be great to have:**
+ Knowledge or experience in bankcard/credit card processing.
+ Three to five years of experience in the financial services/banking field interacting with clients.
Travel required: _Occasional travel (up to 10%.)_
**Perks at Work:**
+ We're #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
+ Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
+ Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
+ Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
+ Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
+ Advance your career with training, development, certification, and internal mobility opportunities.
+ Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
**In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.**
#LI-VF1
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
_Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate._
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Equal Opportunity:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Client Services Representative
Posted 9 days ago
Job Viewed
Job Description
The Client Services Representative will be responsible for, but not limited to:
Maintaining industry leading service standards by providing prompt service and one call resolution.
Timely entry of all inbound leads
Availability and dependability to multitask between systems and job duties such as documentation, taking calls, following up on items as needed.
Highly focused on a total team environment to create a great culture that centers around servicing the customer and creating growth for the company.
Most calls will be from current clients who have questions about their policy in regards to coverage, billing, clarification, etc.
From the manager, "Our service team is focused on our customers and how we can best service their needs with current policies and provide opportunity for additional coverage and overall retention."
#centralpriority25
Pay and Benefits
The pay range for this position is $19.00 - $21.47/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Omaha,NE.
Application Deadline
This position is anticipated to close on Aug 29, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
SCITLS Client Services Support Specialist
Posted 1 day ago
Job Viewed
Job Description
**Type of Requisition:** Regular
**Clearance Level Must Be Able to Obtain:** Top Secret/SCI
**Public Trust/Other Required:** None
**Job Family:** Technical Support Services
**Skills:**
Technical Helpdesk,Technical Issues,Troubleshooting
**Experience:**
7 + years of related experience
**US Citizenship Required:**
Yes
**Job Description:**
Transform technology into opportunity as a Client Services Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
USSTRATCOM is a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It oversees Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies. SCITLS will be a key component that will ensure mission success and the safety of the U.S. and its allies by providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments.
At GDIT, people are our differentiator. As a Client Services Support Specialist you will help ensure today is safe and tomorrow is smarter. GDIT is seeking highly motivated individuals to join our team of technical help desk professionals. Employees in this role will serve as the first point of contact for IT problem resolutions and will assist customers by researching technical issues, exploring answers, and providing information and alternative solutions. This position will diagnose, resolve application issues, provide appropriate solutions and timely resolution of incidents, or escalation on behalf of the customer to ensure satisfaction. If offered this opportunity, you will provide support through a variety of methods including phone, email, chat, and enterprise ITSM.
**HOW A CLIENT SERVICES SUPPORT SPECIALIST WILL MAKE AN IMPACT:**
+ Assisting and supporting end-users with technical issues and questions via multiple support channels including phone, email, and ITSM
+ Applying troubleshooting, issue isolation & diagnostic techniques beyond Tier 1 scope to identify technical problems, investigate causes, and recommend solutions, or escalate tickets in accordance with existing SOPs, work instructions & knowledge articles
+ Thoroughly documenting requests and incidents according to business processes and standard operating procedures
+ Documenting detailed, specific work notes regarding the interaction with the customer
+ Providing case status updates to management and end-users according to service level guidelines
+ Maintaining a high level of courteous customer service at all times
+ Communicating with customers at all levels of technical and non-technical skills set
**REQUIRED QUALIFICATIONS:**
+ High School diploma or equivalent; AND
+ 7 or more years of related experience (education may be substituted for experience)
+ Active TS/SCI-eligible government clearance
+ Intermediate proficiency utilizing technical tools demonstrating a strong understanding of hardware, software, networks, and common IT applications
+ Demonstrated experience with ITSM tools and ticketing systems (e.g. ServiceNow, Remedy) managing user support requests
+ Ability to obtain an ITIL 4 Foundation certification within the first 9 months of employment
+ Ability to obtain a CompTIA A+, CND, or Security+ certification within 120 days of employment
+ Ability & willingness to work and adhere to any full-time shift
+ US Citizenship
**PREFERRED QUALIFICATIONS:**
+ Currently obtained ITIL 4 Foundation certification
+ Currently obtained CompTIA A+, CND, or Security+ certification
**WORK ENVIRONMENT:**
+ 100% onsite
+ Hours of operations: Monday - Friday, 7:00 AM CST - 5:00 PM CST (subject to change based on business needs)
**GDIT IS YOUR PLACE:**
+ 401K with company match
+ Comprehensive health and wellness packages
+ Internal mobility team dedicated to helping you own your career
+ Professional growth opportunities including paid education and certifications
+ Cutting-edge technology you can learn from
+ Rest and recharge with paid vacation and holidays
#SCITLS
#GDITPriority
The likely hourly rate for this position is between $31.87 - $43.13. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at Opportunity Employer / Individuals with Disabilities / Protected Veterans
Bilingual Call Center Representative
Posted today
Job Viewed
Job Description
Job Location
Omaha - Omaha, NE
Position Type
Full Time
Salary Range
$18.00 Hourly
Job Shift
Day Shift/1st Shift
Description
Have you ever enjoyed Coca-Cola®, PowerAde®, Body Armor®, or Monster Energy® or perhaps sipped on a Gold Peak Tea®, SmartWater® or Minute Maid Juice®? If the answer is yes, then you know the Chesterman Company!We are an independent Coca-Cola Bottler with our corporate office located in Sioux City, Iowa. We have been making quality beverages for the Midwest since 1872 and supplying them from 14 distribution centers across Iowa, Nebraska, and South Dakota.
Position Summary: To maintain and grow cold drink sales through telecommunications with existing customers.
Duties/Responsibilities:
- Provide sales and service support averaging 90-120 service calls daily
- Call upon existing customers to receive their beverage orders
- Handle routine customer service inquiries
- Update computerized data entry systems as necessary
- Able to react to change productively and handle other essential tasks as assigned
Education/Experience:
- High-School Diploma/GED
- Bilingual
- 1+ years general sales experience required
- 2 years customer service experience required
- Call Center experience preferred
- Communication Skills
- Computer Skills
- Dexterity Skills
- Problem Solving
- Interpersonal Skills
- Must be able to read, speak, and write in English to be able to communicate with customers, coworkers, and supervisor
Physical Requirements:
- Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus
- Regularly sitting
- Occasional reaching, squatting, and bending
- Ability to lift/carry <20lbs
- Ability to push/pull <20lbs
Job Status: Full Time; Bilingual Position
Work Schedule: Monday-Friday; 8:00 AM - 4:30 PM
Call Center Customer Service Representative
Posted today
Job Viewed
Job Description
Now hiring: Customer Service Representative Location: Omaha, NE (On-site) Opportunity for HYBRID REMOTE after 90 days. Industry: Financial Services / Insurance for Small Businesses Client: Top 10 Fortune 500 Company Pay Rate: $19.00/hour starting rate (with opportunity for advancement) Start Date: September 8, 2025 Schedule: Open availability between 8 AM 8 PM CST Training: 56 weeks, MondayFriday, 8 AM 5 PM CST Interview: 1-step video interview with the hiring manager Employment Type: Permanent, 4-month contract-to-hire Must Have: Associates Degree, or equivalent i.e. 2+ years towards Bachelors Degree, and Call Center or Related Industry Experience
Why Join Us? This is your opportunity to work with one of the most respected financial institutions in the country. You'll be part of a team that values service, growth, and excellence.
Benefits Overview: During the first 4 months (via TEKsystems): + Health, Dental, Vision Insurance + 401(k) + Weekly Pay After hire-in (with the client): + Competitive compensation + Generous vacation and sick time + Closed on major holidays + 401(k) with company match + Excellent healthcare package + Tuition reimbursement after 6 months + Service recognition after 5 years + Subsidized downtown parking (for in-office roles) + Great work environment with growth opportunities
Day-to-Day Responsibilities- Handle inbound calls and follow up on website applications no cold calling
- Provide top-tier customer service to current clients
- Assist with inquiries related to coverage, billing, and policy clarification
- Ensure timely entry of inbound leads
- Multitask across systems while maintaining documentation and follow-ups
- Contribute to a positive, team-oriented culture focused on customer satisfaction and company growth
- Strong communication and customer service skills
- Ability to multitask and stay organized
- Dependable and team-oriented mindset
- Previous customer service experience is a plus
Ready to take the next step in your career? Apply now and become part of a team that's shaping the future of financial services.
The pay range for this position is $9.00 - 21.47/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
This is a fully onsite position in Omaha, NE. Application Deadline This position is anticipated to close on Aug 22, 2025.
About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Supervisor, Medicare Pharmacy Operations/Call Center
Posted 12 days ago
Job Viewed
Job Description
**Job Summary**
Leads and supervises team of pharmacy call center and operations staff responsible to ensure that members have access to medically necessary prescription drugs. Contributes to overarching pharmacy strategy for optimization of medication related health care outcomes, and quality cost-effective member care.
**Job Duties**
+ Hires, trains and manages a team of pharmacy technicians, pharmacy service representatives, and/or pharmacy internal monitors who support processes involved with the review of non-formulary drugs or other drugs requiring prior authorization.
+ Supervises pharmacy daily unit operations to ensure prompt and appropriate processing of requests for non-formulary or prior authorized required drugs.
+ Ensures that average phone call handle time, average speed to answer, and average hold time are compliant with Centers for Medicare and Medicaid Services (CMS) regulations.
+ Ensures that adequate staffing coverage is present at all times of operation.
+ Assists pharmacy leadership with monitoring and oversight of Molina's contracted Pharmacy Benefit Manager (PBM) for pharmacy contractually delegated functions.
+ Responsible for key performance indicators (KPI) reporting to compliance department on a monthly basis.
+ Participates, researches, and validates materials for both internal and external program audits.
+ Acts as liaison to internal and external customers to ensure prompt resolution of identified issues.
+ Assists pharmacy leadership in the collection and tabulation of data for reporting purposes and maintains files of confidential information submitted for review.
+ Assures that activities and processes are compliant with CMS and National Committee of Quality Assurance (NCQA) guidelines and Molina policies and procedures.
+ Participates in the daily workload of the department, performing Technician and/or Representative duties as needed.
+ Interviews with potential technician and service representative job applicants and provides hiring recommendations to Manager or Director.
+ Provides coaching for the technicians and representatives and helps identify and provide for training needs, in collaboration with pharmacy leadership.
+ Communicate effectively with practitioners and pharmacists.
+ Collaborates with and keeps pharmacy leadership apprised of operational issues, including staffing resources, program and system needs.
+ Assists with development of and maintains policies and procedures as needed.
+ Participates in the development of programs designed to enhance preferential or required targeted drugs or supplies.
**Job Qualifications**
**Required Qualifications**
+ At least 4 years of experience in pharmacy, managed care, Pharmacy Benefit Management (PBM) or health care, or equivalent combination of relevant education and experience.
+ Knowledge of prescription drug products, dosage forms and usage.
+ Proficiency in Microsoft Office programs (Word, Excel, MS Teams, and Outlook).
+ Strong written and verbal communication skills.
+ Excellent customer service skills.
**Preferred Qualifications**
+ Supervisory/Leadership experience.
+ Pharmacy Tech experience.
+ Certified Pharmacy Technician (CPhT) and/or state pharmacy technician license (state specific if state required). If licensed, license must be active and unrestricted in state of practice.
+ Health care delivery and pharmacy prior authorization experience
+ Knowledge of or experience with decision analysis and data analysis tools, such as SQL, Microsoft Access and Excel.
+ Call Center experience.
To all current Molina employees, **i** f you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $55,706.51 - $96,558 / ANNUAL
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
Supervisor, Medicare Pharmacy Operations/Call Center
Posted 12 days ago
Job Viewed
Job Description
**Job Summary**
Leads and supervises team of pharmacy call center and operations staff responsible to ensure that members have access to medically necessary prescription drugs. Contributes to overarching pharmacy strategy for optimization of medication related health care outcomes, and quality cost-effective member care.
**Job Duties**
+ Hires, trains and manages a team of pharmacy technicians, pharmacy service representatives, and/or pharmacy internal monitors who support processes involved with the review of non-formulary drugs or other drugs requiring prior authorization.
+ Supervises pharmacy daily unit operations to ensure prompt and appropriate processing of requests for non-formulary or prior authorized required drugs.
+ Ensures that average phone call handle time, average speed to answer, and average hold time are compliant with Centers for Medicare and Medicaid Services (CMS) regulations.
+ Ensures that adequate staffing coverage is present at all times of operation.
+ Assists pharmacy leadership with monitoring and oversight of Molina's contracted Pharmacy Benefit Manager (PBM) for pharmacy contractually delegated functions.
+ Responsible for key performance indicators (KPI) reporting to compliance department on a monthly basis.
+ Participates, researches, and validates materials for both internal and external program audits.
+ Acts as liaison to internal and external customers to ensure prompt resolution of identified issues.
+ Assists pharmacy leadership in the collection and tabulation of data for reporting purposes and maintains files of confidential information submitted for review.
+ Assures that activities and processes are compliant with CMS and National Committee of Quality Assurance (NCQA) guidelines and Molina policies and procedures.
+ Participates in the daily workload of the department, performing Technician and/or Representative duties as needed.
+ Interviews with potential technician and service representative job applicants and provides hiring recommendations to Manager or Director.
+ Provides coaching for the technicians and representatives and helps identify and provide for training needs, in collaboration with pharmacy leadership.
+ Communicate effectively with practitioners and pharmacists.
+ Collaborates with and keeps pharmacy leadership apprised of operational issues, including staffing resources, program and system needs.
+ Assists with development of and maintains policies and procedures as needed.
+ Participates in the development of programs designed to enhance preferential or required targeted drugs or supplies.
**Job Qualifications**
**Required Qualifications**
+ At least 4 years of experience in pharmacy, managed care, Pharmacy Benefit Management (PBM) or health care, or equivalent combination of relevant education and experience.
+ Knowledge of prescription drug products, dosage forms and usage.
+ Proficiency in Microsoft Office programs (Word, Excel, MS Teams, and Outlook).
+ Strong written and verbal communication skills.
+ Excellent customer service skills.
**Preferred Qualifications**
+ Supervisory/Leadership experience.
+ Pharmacy Tech experience.
+ Certified Pharmacy Technician (CPhT) and/or state pharmacy technician license (state specific if state required). If licensed, license must be active and unrestricted in state of practice.
+ Health care delivery and pharmacy prior authorization experience
+ Knowledge of or experience with decision analysis and data analysis tools, such as SQL, Microsoft Access and Excel.
+ Call Center experience.
To all current Molina employees, **i** f you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $55,706.51 - $96,558 / ANNUAL
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.