Client Services Representative

08701 Leisure Village East, New Jersey VCA Animal Hospitals

Posted 4 days ago

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Job Description

Client Service Representative
We are seeking an experienced Client Service Representative to join our team.
Why We Need You
As the face of VCA Ocean County Animal Hospital and VCA Fischer Animal Hospital, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Scheduling and confirming appointments.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
- Recommending, selecting, and obtaining products and services, including prescriptions.
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
- Managing medical records, charts, reports and correspondence.
- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.
We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!
**If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.**
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
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Help Desk Manager

08701 Leisure Village East, New Jersey Robert Half

Posted 3 days ago

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Job Description

Description We are seeking a Help Desk Manager to join our team. This role involves managing IT support services, ensuring the smooth operation of our Microsoft 365 system, and troubleshooting hardware and software issues. The Help Desk Manager will also be responsible for managing network configurations, enhancing email security, and supporting hardware installations.
Responsibilities:
- Manage the delivery of Level 2/3 helpdesk support for Windows, macOS, and mobile devices to ensure timely resolution of issues.
- Administer and configure Exchange Online, SharePoint, Teams, and security policies within Microsoft 365.
- Oversee network settings including DNS, DHCP, VLANs, VPNs, and firewall configurations.
- Implement and manage email security measures such as SPF, DKIM, and DMARC for reliable email delivery.
- Utilize Microsoft Intune for device provisioning and policy enforcement.
- Troubleshoot hardware and software issues involving PCs, laptops, printers, and software installations.
- Foster client relationships by providing detail oriented, friendly support and training.
- Maintain detailed service tickets and IT documentation using ITSM tools.
- Assist with IT projects, including hardware installations, network setups, software migrations, and cloud deployments.
- Proactively identify and resolve potential IT problems before they escalate. Requirements - Proven knowledge and experience in Cisco Technologies
- Familiarity with Citrix Technologies
- Proficiency in Cloud Technologies
- Prior experience with Dell Technologies
- Strong understanding of IT Service Management (ITSM)
- Experience with Active Directory
- Ability to troubleshoot Computer Hardware issues
- Skills in Configuration Management
- Experience in managing Deployments
- Expertise in Deskside Support Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
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IT Support and Help Desk

07733 Holmdel, New Jersey JGS Insurance

Posted 24 days ago

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Job Description


IT Support and Help Desk

Company Description

JGS Insurance, located at Bell Works in Holmdel, NJ, is looking for a motivated high-energy individual with a desire to work in the insurance field. Jacobson, Goldfarb & Scott, Inc. (JGS Insurance) was established 100 years ago as an Independent Insurance Agency that is privately owned. Our goal is to assure that our customers are receiving the most comprehensive and competitive programs in terms of cost, coverage and service.

JGS is growing rapidly and as a result has an opportunity for a new IT Support/Help Desk representatives in our IT Department. Our new office in Bell Works truly reflects an innovative and exciting environment with state-of-the-art surroundings. Bell Works is the reanimation of Bell Labs into a 'metroburb.' The building is a rapidly evolving two-million-square-foot ecosystem filled with business, dining, culture, and more - all conveniently located in central New Jersey. Bell Works was recently named the most iconic building in the State of New Jersey.

Position Summary

Position is responsible for providing technical support (virtually as well as on site) to JGS employees and serves as the first point of contact for employee support.

Essential Functions:
  • Assist users with software and hardware issues
  • Perform basic computer hardware repairs
  • Install software
  • Relocate users and setup computer and peripherals
  • Provides problem resolution, reassigning or escalating advanced inquiries to appropriate technician or staff.
  • Setup new hardware for users
  • Experience with Windows and MS Office support
  • Firewall, VMware, Networking and VOIP Phone knowledge helpful but not required
  • Monitor IT support Queue
  • Ability to travel occasionally to off-site locations (1-2 times/year)
  • Other duties as assigned

Knowledge, Skills, and Abilities:

  • Adaptable and willing to learn new tasks quickly
  • Strong troubleshooting skills
  • Ability to Explain technical information in an understandable language to non-technical staff members.
  • Excellent interpersonal skills.
  • Ability to follow established processes and procedures

Qualifications:

  • High school diploma or equivalent required
  • Technical Knowledge required
  • Knowledge of and experience with Microsoft Office Suite required
  • A+ Certification or other Technology related certifications preferred.
  • Experience in IT and Help Desk preferred
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