265 Customer Service Representatives jobs in Bethel

Job Description

Job Description

The Directions Group , an Integrated Intelligence company, is seeking an accomplished and driven Vice President, Client Relationship Lead to join our Healthcare team. This advanced client-facing role is responsible for cultivating, expanding, and elevating relationships with healthcare and pharmaceutical clients.

As a VP, you will serve as a trusted advisor, thought leader, and strategic partner, leveraging consultative sales skills, deep research expertise and business acumen to deliver integrated intelligence -spanning primary research, business intelligence, and strategic consulting-that drive real business outcomes.

RESPONSIBILITES

Business Expansion & Revenue Management

• Diversify and expand Directions' sales growth in the pharmaceutical sector by:
• Leveraging your current network and cultivating new connections
• Effectively communicating The Directions Group value proposition & presenting capabilities
• Leading proposal development and solution pitching, collaborating with subject matter experts as needed to deliver best-in-class, customized offerings.
• Drive and execute team revenue and professional fee goals by managing a robust pipeline of opportunities and client relationship opportunities, ensuring strategic account growth.

Strategic Client Leadership & Partnership

• Cultivate and maintain trusted, long-term advisor relationships with client stakeholders to drive retention, growth, and new business opportunities.
• Act as a thought leader within client settings, representing The Directions Group's integrated value proposition and influencing key decision-makers.

• Serve as the primary strategic partner to internal cross-functional teams in the design, execution, analysis, and delivery of complex, high-impact integrated intelligence projects-ensuring alignment with clients' evolving business objectives.
• Actively support the delivery of high-quality insights, including advanced research design (quantitative and qualitative), analytics, and consultative reporting.
• Oversee and resolve client issues and business needs throughout multiple client engagements simultaneously demonstrating exceptional judgement, problem-solving, and communication.

Team Leadership & Professional Development

• Manage and mentor internal cross-functional teams, fostering a collaborative, creative, and growth-oriented environment.
• Review and guide proposals, research design, and deliverables from junior team members to ensure alignment with engagement objectives and standards of excellence.
• Champion professional development for others by providing regular feedback, promoting forward-thinking, and encouraging innovative solutions.

QUALIFICATIONS

• 12+ years of professional experience in healthcare/pharmaceutical insights, market research, or consulting (e.g., Diabetes, Oncology, Biotech, Cardiovascular, Dermatology, Neuroscience, Infectious Disease, etc.).
• Proven ability to lead large, complex client engagements that drive business outcomes and inform strategic decision-making.
• Strong business and commercial acumen, with a proactive business development mindset and a strong network of prospective Pharma clients.
• Demonstrated experience integrating multiple data sources (primary, secondary, forecasting) to address clients' business questions.
• Broad and deep knowledge of research methodologies (quantitative, qualitative, advanced analytics), with understanding of common statistics and methodologies (e.g., conjoint, MaxDiff, regression), where to apply them and how to interpret findings in a business context.
• Exceptional critical thinking, judgment, and problem-solving skills; experience handling sensitive or challenging client situations with poise.
• Excellent written and verbal communication skills, with the ability to simplify complex issues and influence at all levels-internally and externally.
• Willingness to travel as needed to support client engagement and growth (travel requirements vary by client/location).

This position can be located anywhere in the U.S., and compensation is commensurate with experience.

Job Description

Job Description

Why Us?

Inverse Technology Solutions was founded in 2010, but we have been in the IT industry for over 30 years. We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that has the same quality standards and takes pride in their work. We fully train our Help Desk employees on various IT devices and systems that other companies don’t support. Our techs gain experience in Networking, Cabling, Access Control, Computer/Phone Support, and IP Camera systems to make them a well-rounded IT professional.

We offer great starting salaries, retirement plans, health benefits, and bonuses.

Inverse started as a small family business and has grown into a major player in the IT world. Our employees are a team and party of the family.

We have supported our troops throughout the years and love working with veterans.

IT Help Desk Technician

Inverse Technology Solutions (InverseTech.com) is seeking a IT Help Desk Support Technician full time in Cincinnati OH. The candidate will open support tickets from clients, properly identify and assign tickets to the correct group. Tickets to be worked by the candidate will include IT Voice and Data Infrastructure, E-Call Systems, and Wireless support. This position requires some experience but motivation and the willingness to learn and go above and beyond are determining factors as well.

Skills and Qualifications

· Candidates should have previous experience working in Help Desk Support or IT Support.

· The candidate should be process-driven, have an excellent attention to detail and be creative in finding solutions to new challenges

· Have the ability to handle multiple projects simultaneously and under tight deadlines

· Strong communications skills to effectively communicate technical information to non-technical customers

· Experience in troubleshooting technical issues within telecommunications networks preferred

· Vendor Management skills

· Experience with ticketing systems

· Must be able to work in a fast paced environment with minimal supervision

· Must have outstanding customer service and teamwork skills

· Excellent written and verbal communications skills required

· Strong analytical ability

· After hours / On Call support is required

Salary

Career Level Required

Experienced (Non-Manager)

Experience Required

1 to 2 Years

Education Required

College preferred or High School

Job Type

Employee

Job Status

Full Time

Work Remotely

• No

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Supplemental pay types:

• Bonus pay

Powered by JazzHR

Od7daaCpX8

Description & Requirements

Maximus is looking for an entry level Help Desk technician to contribute to the DMCS Help Desk.

This position is remote.

Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Document, track, and monitor problems to ensure timely resolution.
- Correct application issues, solve network and security problems, and identify common PC software and hardware problems.
- Assign username, password, and access right permissions for multiple proprietary applications, as well as client software.

Job-Specific Essential Duties and Responsibilities:

- Answer internal and external telephone calls for end user issues or requests, complete tickets in the ticketing system and process the requests

- Ask questions to determine work assignment queue

- Monitor customer requests arriving via email for customers seeking help, by completing a ticket in the ticketing system and processing the request

- Serve as the single point of contact to the customer's end users for related issues, problems and requests

- Track, route and redirect problems to correct resources

- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority

- Walk customer through problem-solving process

- Coordinate, monitor and respond quickly and effectively to all Service Desk open incident tickets in order to ensure issues are closed within the required Service Levels, work directly with the Client's service partners for escalation and timely issue resolution

- Provide helpdesk support and resolve problems to the end user's satisfaction

- Verify with the customer that the issue has been resolved and update the ticketing system

- Receives and prioritizes issues and forwards using appropriate escalation procedures

- Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems

- Special projects may be assigned and an opportunity to work, based on ability to meet and exceed performance benchmarks

- Recommended procedure modifications or actively contribute to ongoing process improvements

- Assist Service Desk Management with executing reports to monitor and track tickets, reporting, analysis, or testing tasks

Minimum Requirements

- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:
- 0-2 years experience

Additional Requirements as per Contract/Client:
- Must be able to obtain a 6C Public Trust government clearance
- Must be a U.S. citizen.
- Must currently reside in the U.S.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
- Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.

Preferred Skills and Qualifications:

- Microsoft Office
- Help Desk Ticketing Solution such as ServiceNow or SysAid
- ITIL

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

40,000.00

Maximum Salary

$

45,000.00

Job Description

Job Description

Description

Job Description:
We are looking for a motivated and customer-oriented Call Center Agent to join our team. In this role, you will be responsible for handling inbound and outbound calls, assisting customers with inquiries, and providing exceptional service to ensure customer satisfaction. This is an excellent opportunity for individuals seeking to build a career in customer service. 

Key Responsibilities

Responsibilities:

• Answer incoming calls and respond to customer inquiries in a timely manner.
• Provide accurate information about products and services.
• Resolve customer issues and complaints with professionalism and empathy.
• Document all interactions in the customer relationship management (CRM) system.
• Conduct follow-up calls to ensure customer satisfaction.
• Collaborate with team members to achieve performance goals and targets.
• Participate in training sessions to enhance product knowledge and service skills.

Skills, Knowledge and Expertise

Skills Required:

• Excellent verbal communication and active listening skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency in using computers and CRM software.
• Previous experience in a call center or customer service role is preferred.
• A positive attitude and a passion for helping others.

Benefits

Benefits:

• Competitive salary ranging from $38,000 to $42,000.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holiday benefits.
• Opportunities for career advancement and professional development.
• Supportive and collaborative work environment.

Job Description

Job Description

Company Description

Shine Social Brand – About Us
At Shine Social Brand, we specialize in delivering exceptional customer engagement and brand communication solutions that help businesses grow and connect authentically with their audiences. Our mission is to provide professional, people-centered services that ensure every client interaction reflects excellence, reliability, and care. We take pride in fostering a positive, growth-oriented work environment where every team member can shine.

Job Description

Job Description

We are seeking a dedicated and professional Call Center Agent to join our dynamic customer service team. In this role, you will be the first point of contact for our clients, handling inquiries, providing accurate information, and ensuring an exceptional customer experience at every interaction. The ideal candidate is a confident communicator with excellent problem-solving skills and a strong commitment to service quality.

Responsibilities

• Handle incoming and outgoing calls in a courteous and efficient manner.

• Respond to customer inquiries, resolve issues, and provide accurate product or service information.

• Maintain detailed and organized records of client interactions using company systems.

• Collaborate with team members and supervisors to meet quality and performance goals.

• Uphold Shine Social Brand’s values of professionalism, integrity, and excellence in every conversation.

Qualifications

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.

• Previous experience in a call center or customer service environment is an advantage.

• Strong verbal and written communication skills.

• Ability to multitask, manage time effectively, and remain composed under pressure.

• Proficiency in computer-based systems and data entry.

• Reliable, punctual, and motivated to provide outstanding customer service.

Additional Information

Benefits

• Competitive salary with performance-based incentives.

• Clear opportunities for career advancement and professional growth.

• Supportive, team-oriented workplace culture.

• Paid training and continuous development programs.

• Comprehensive benefits package available after probationary period.

Make banking a Fifth Third better®We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION: This person will be the first point of contact for customers who have general inquiries, concerns, or requests regarding their solar and home improvement loans. This role will require a high level of professionalism and the ability to provide world class customer service when speaking with customers.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
+ Promptly answer all incoming calls in a professional and friendly manner and determine the nature of the caller's request
+ Provide outstanding service by answering questions and assisting with a wide range of support related to their solar system or loan application
+ Assist customers with payment and billing questions
+ Communicate and coordinate with internal departments as needed
+ Follow up on customer interactions
+ Perform customer identity verifications
+ Document customer Interactions with concise and detailed account notes
+ Adhere to all Dividend policies and procedures
+ Other projects and duties as assigned
MINIMUM KNOWLEDGE AND SKILLS REQUIRED:
+ Bilingual (English/Spanish) preferred but not required
+ Must be available to work evenings and weekends and potentially in a remote work environment (position is local to San Diego, CA)
+ At least six months recent call center experience required
+ High school graduate or equivalent
+ Able to multi-task while providing accurate, efficient and exceptional service
+ Excellent communication skills and a positive demeanor
+ Proven organizational skills and ability to prioritize
+ Experience with CRM required (salesforce preferred)
+ Analytical and data driven
+ Ability to work well independently
+ Excellent interpersonal and communication skills
Dividend - Call Center Customer Service Agent
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: or by consulting with your talent acquisition partner.
LOCATION -- Cincinnati, Ohio 45227
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.