119 Customer Service Representatives jobs in Bossier City
Customer Service Representatives
Posted today
Job Viewed
Job Description
**Hours: 8am - 5pm**
**Days: Monday - Friday**
**Pay $15.00 per hour/based on experience**
**Responsibilities:**
**- Resolve customer inquiries in an accurate, efficient and courteous manner in a high-volume call center environment**
**- Be the SME and Front Line person for the Technical problems and provide support with lighting products.**
**- Work in a team environment to extend client expectations**
**- Manage and resolve general customer service issues with lighting /power products.**
**- Handle technical troubleshooting for lighting products (training provided)**
**- Effectively manage customer follow-ups**
**- Maintain a high level of product knowledge**
**Requirements:**
**- 2-5 years customer service experience,**
**- Superior customer service skills**
**- Strong interpersonal, analytical, verbal and written communication skills**
**- Ability to interact and communicate with individuals at all levels of the organization**
**- Attention to detail in composing materials, establishing priorities and meeting deadlines**
**- Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks/demands and get results**
**- Strong organizational skills**
**- Strong knowledge of a variety of computer software applications (SAP is a big plus)**
**- Basic Microsoft Office skills and experience with Outlook**
**Adecco provides one of the most comprehensive benefits packages in the industry to contract workers. Benefits are available to you as a contractor after one week of employment.**
**Click on Apply Now** to be considered for this Customer Service Rep position job in Bossier City, _LA_ or any related opportunities with Adecco.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
**Pay Details:** $15.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
+ The California Fair Chance Act
+ Los Angeles City Fair Chance Ordinance
+ Los Angeles County Fair Chance Ordinance for Employers
+ San Francisco Fair Chance Ordinance
**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Call Center Specialist
Posted 1 day ago
Job Viewed
Job Description
Brentwood Hospital is looking for a dynamic Call Center Specialist to join our team of professionals who are dedicated to providing help and hope to individuals and families for the achievement of improving their mental health. Help, by providing a s Call Center Specialist, Call Center, Specialist, Mental Health, Behavioral Health, Hospital, Healthcare
Call Center Supervisor
Posted today
Job Viewed
Job Description
If you're an experienced contact center leader with a passion for coaching, accountability, and service excellence, we want to stay connected.
The **Call** **Center Supervisor** **(CCS)** is responsible for providing supervision and leadership to Customer Service Representatives (CSRs), to meet program objectives and customer service level agreements.
**Operating Hours:** 8 am - 8 pm EST Monday-Friday
**Technical Equipment and Remote Office Requirements:**
1. Broadband internet connection with a minimum download speed of 25 Mbps and upload speed of 5 Mbps. No Satellite Connections. **Test your network at speed.cloudflare.com to verify before you apply.**
2. Ethernet cable access. Wi-Fi-only connectivity is prohibited.
3. Private and secure workspace within your home. Away from noise and distractions.
4. Computer equipment, monitor, and headset provided.
**Essential Duties and Responsibilities:**
+ Supervise, develop, and coach CSRs to ensure productivity, quality, attendance, and timeliness of work in the completion of assigned projects and departmental goals.
+ Perform tasks to ensure service level requirements are met.
+ Ensure agents understand and comply with all call center objectives, key performance standards, and policies.
+ Answer agent questions regarding best practices or difficult calls.
+ Assume leadership responsibility for departmental tasks and call center activities as required.
+ Create and deliver employee coaching.
+ Provide departmental leadership and works closely with Customer Service Representatives.
+ Participate in interviewing and the hiring process.
+ Support and enforce call center expectations as well as departmental and corporate policies and procedures.
+ Make recommendations to management for disciplinary actions up to termination.
+ Look for trends or issues within the call center based on the key performance indicators and suggests and implements process improvements and enhancements through various methods of approval.
+ Communicate pertinent program updates in a timely manner.
+ Promote a positive team-oriented and employee participative culture.
+ Participate in programs to recognize and reward quality performance.
+ Perform other related tasks as assigned.
**Education and/or Work Experience Requirements:**
+ Bachelor's degree or equivalent work experience preferred.
+ 6 months of supervisor or leadership experience required.
+ Minimum 1-year customer service, leadership and team interaction skills required.
+ Communicate effectively in English, both verbally and in writing, clearly, professionally and fluently.
+ Use good judgment, ability to make independent decisions and proactively solve problems as required.
+ Respond professionally to difficult or tense calls/situations that may arise out of daily duties.
+ Organize simultaneous tasks for individual assignments and the workflow of others within the unit.
+ Must have PC skills (Microsoft Office) with an emphasis on Excel.
+ Ability to interact with all levels of management.
+ Demonstrated leadership skills and good interpersonal skills.
+ Demonstrated oral and written communication skills.
+ Prioritize and complete tasks within established contractual service levels required.
+ Proven ability to work as a team member.
+ Flexibility and willingness to perform other duties as assigned.
**Physical Requirements:**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to speak and hear. The employee is frequently required to walk, sit and use hands to manipulate, handle, or feel. The employee is occasionally required to stand and reach with hands and arms.
The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The person in this position frequently communicates with co-workers, peers, management, and clients which may involve delivering presentations in-person and/or remotely. Must be able to access, exchange, communicate and converse accurate information in these situations. Constantly operates a computer, mobile phone and other IT peripherals.
_The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary._
**Background Investigation, Security/EQIP Clearance, Drug Screen and Skills Assessments May Be Required**
**_Pearl Interactive Network, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability._**
Call Center Associate - Bilingual French Speaking
Posted today
Job Viewed
Job Description
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Call Center Associate - Bilingual French Speaking
**PRIMARY PURPOSE** **:** To provide administrative support including preparing correspondence and reports, filing, and other general office support activities.
**ESSENTIAL FUNCTIONS and RESPONSIBILITIES**
+ Produces correspondence, reports, and other documentation; files documents, maintains and tracks suspense file, photocopies, sends and receives facsimile transmissions, etc.
+ Provides back-up telephone support.
+ Processes invoices and billings; maintains records.
+ Maintains unit attendance records, library and/or manuals.
+ Records meeting minutes.
+ Makes travel arrangements.
+ Maintains adequate supply inventory; orders supplies as needed.
**ADDITIONAL FUNCTIONS and RESPONSIBILITIES**
+ Performs other duties as assigned.
+ Supports the organization's quality program(s).
**QUALIFICATIONS**
**Education & Licensing**
High school diploma or GED required.
**Experience**
One (1) year of experience in general office administrative duties or equivalent combination of education and experience required. Experience with an insurance company, broker or consultant preferred.
**Skills & Knowledge**
+ Excellent oral and written communication, including presentation skills
+ PC literate, including Microsoft Office products
+ Analytical and interpretive skills
+ Strong organizational skills
+ Good interpersonal skills
+ Ability to work in a team environment
+ Ability to meet or exceed Performance Competencies
**WORK ENVIRONMENT**
When applicable and appropriate, consideration will be given to reasonable accommodations.
**Mental:** Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
**Physical:** Computer keyboarding, travel as required
**Auditory/Visual:** Hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
**If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.**
**Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**
Call Center Quality Monitor (Remote Lawence, KS)
Posted 3 days ago
Job Viewed
Job Description
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area. The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position. *Duration of this position is approximately 6-8 weeks must be available to work from October to December*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
" Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
• Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
• Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
• Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
• Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
• Review calls for Strategic Call Listening projects and capture data from the calls
• Maintain awareness of information updates through timely completion of scheduled training (e.g. Essential Job Training, Training Alerts, User Alerts, CUP Topics, and Supervisor Learning Lab sessions), and review all updated materials that cover new initiatives or changes to current Customer Service Representative processes
• Meet and exceed the daily requirement of evaluations. Acts as a team player in order for the team to meet QA monitoring workload
• Complete annual and quarterly required training prior to established deadlines
• Participate in weekly calibration sessions and maintain an acceptable monthly alignment score
• Support training delivery team by assisting in the presentation of Quality modules during new hire training, where applicable
• Handle inbound calls on a monthly basis and during specified high peak periods such as Open Enrollment period
• Maintain compliance to Standard Operating Procedures, CMS Quality Handbook, and CMS Quality Assurance Plan
• Comply with all customer/data privacy and security requirements
• Regular and predictable attendance is required"
Minimum Requirements
- High School diploma or equivalent with 1-3 years of experience.
- May have training or education in area of specialization.
• High School diploma or equivalent required
• Minimum one (1) year of call center customer service experience
• Minimum six (6) months of previous leadership or supervisory experience preferred
• Bachelor's degree or appropriate combination of education and experience preferred
• Previous experience with quality monitoring in an inbound, medical and/or confidential information setting preferred
• Demonstrated customer service, leadership, and team interaction skills preferred
• Proven track record of working independently in a self-directed role where work is self-initiated required
• Regular and predictable attendance is required
• Must be a U.S. Citizen
#HotJobs0722LI #HotJobs0722FB #HotJobs0722X #HotJobs0722TH #TrendingJobs #HotJobs0805LI #HotJobs0805FB #HotJobs0805X #HotJobs0805TH
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Minimum Salary
$
17.75
Maximum Salary
$
26.69
Supervisor - Call Center (Temporary, Remote Miami, FL)
Posted 14 days ago
Job Viewed
Job Description
The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements.
This is a seasonal, remote (work at home) position. *Duration of this position is approximately 6-8 weeks must be available to work from October to December*
You will be required to work an 8 hour shift between the hours of 7am-7pm CST. Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and possibly on Veterans Day as well as on at least two other specific dates in December.
This position is fully remote; however, you must reside within 75 miles from the Maximus Miami, FL location.
You must be able to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
* Hardwired internet (ethernet) connection
* Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to /> * Private work area and adequate power source
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Must be a U.S. Citizen
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Minimum Salary
$
44,800.00
Maximum Salary
$
44,800.00
Supervisor - Call Center (Temporary, Remote Pharr, TX)
Posted 14 days ago
Job Viewed
Job Description
The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements.
This is a seasonal, remote (work at home) position. *Duration of this position is approximately 6-8 weeks must be available to work from October to December*
You will be required to work an 8 hour shift between the hours of 7am-7pm CST. Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and possibly on Veterans Day as well as on at least two other specific dates in December.
This position is fully remote; however, you must reside within 75 miles from the Maximus Pharr, TX location.
You must be able to pick up and return your equipment at the Maximus Pharr, TX location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Must be a U.S. Citizen
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Minimum Salary
$
44,800.00
Maximum Salary
$
44,800.00
Be The First To Know
About the latest Customer service representatives Jobs in Bossier City !
IT Help Desk Support Level 2 - MSP
Posted 5 days ago
Job Viewed
Job Description
Our client is a leading IT Solutions Company located in Shreveport, LA and they are in need of a Help Desk Support Level IITechnician . A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs.
Duties & Responsibilities
- Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
- Deploying and managing Windows Servers and Active Directory
- Designing Local Area Networks
- Implementing and monitoring network security
- Optimizing and maintaining network software and hardware
- Building and deploying file servers and cloud computing solutions
- Configuring and deploying VOIP solutions
- Manage Microsoft Exchange Server
- Telephone solutions
- Monitors alert systems and take appropriate action as per guidelines.
- Ability to use various messages in an event log to affect repairs.
- Receive escalated service requests requiring an enhanced response.
- New User On-boarding
Qualifications & Requirements
- Required to have worked in an MSP environment in the past to be considered.
- Minimum of 3years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
- 2-3 years of experience in a client-facing environment such as sales engineering
- Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
- Possesses strong organizational and time-management skills
- Experience writing proposals for and implementation of technical solutions to fulfill business needs
- Results-oriented, self-motivated, energetic, professional, reliable, and a team player
- Strong understanding of technology and business productivity systems
- Experience with RMM (remote monitoring and management) tool a plus
- Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
- Sales training experience is a plus
Ideal Qualifications (not required)
- CompTIA Net+ and / or CompTIA Security+
- MCSA (Microsoft Certified Systems Administrator / Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
- CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
Employment Type : Full time Location : Shreveport, LA
Create a job alert for this search#J-18808-Ljbffr