156 Customer Service Representatives jobs in Canovanas

**The 'Apply with SEEK option' will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option.**
IF YOU CARE, THERE'S A PLACE FOR YOU HERE
EFI Global is a full-service engineering, fire investigation, environmental, health and safety, and specialty consulting services firm serving a variety of industries in both the public and private sectors. Over the last four decades, we have grown from a boutique firm specializing in handling insurance fraud and arson cases and providing expert witness testimony, into a recognized global leader in engineering failure analysis, origin-and-cause investigations, environmental consulting, laboratory testing and specialty consulting. Our forensic investigation, engineering and environmental services teams around the world share a dedication to expertise, quality and demonstrating to customers that caring counts®. Each of our more than 700 professional engineers, fire investigators, architects and scientists was selected for their technical proficiency, in-depth industry knowledge and commitment to professional integrity. Together, our diverse backgrounds and collective insights empower clients to make better-informed business decisions. EFI's combination of global solutions and local expertise has earned the firm a reputation for delivering timely responses that consistently meet our clients' expectations-anytime, anywhere. Click here to learn more about EFI Global.
Are you a dynamic relationship-builder with a deep understanding of forensic engineering, fire investigation, and environmental loss? We're looking for a **Client Services Manager** to spearhead business development efforts and cultivate strategic partnerships in the **large complex loss and catastrophic property claims** space. At the forefront of innovation and integrity, our firm empowers clients with expert insights into the most challenging forensic engineering, fire investigation, and environmental failures. If you thrive in high-stakes environments and have a proven track record of driving growth through technical expertise and client trust, we want to hear from you.
**PRIMARY PURPOSE** : To manage accounts of multiple client service programs or single large national program; to maintain client, client broker and key vendor relationships; and to manage program procedures and processes that impact customer satisfaction ensuring consistency in process within the account as well as client retention.
**ESSENTIAL FUNCTIONS and RESPONSIBILITIES**
+ Performs client renewal and Client Service Instruction preparation for assigned clients.
+ Coordinates pricing and completes location coding parameters; prepares and distributes stewardship and other reports.
+ Coordinates client invoicing, audits and accounts receivable follow-up for assigned clients.
+ Educates the client on loss data - drivers of cost impacting assigned programs.
+ Coordinate project activity. Acts as primary client contact with focus on maintaining and improving overall customer satisfaction.
+ Identifies issues that impact customer satisfaction. Identifies and solicits cross selling opportunities.
+ Coordinates client contracts.
**ADDITIONAL FUNCTIONS and RESPONSIBILITIES**
+ Performs other duties as assigned.
+ Supports the organization's quality program(s).
+ Travel as required.
**SUPERVISORY RESPONSIBILITIES**
+ Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
+ Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
+ Provides support, guidance, leadership and motivation to promote maximum performance.
**QUALIFICATIONS**
**Education & Licensing**
Bachelor's degree from an accredited college or university preferred. Colleague to pursue CPCU, AIC and/or ARM or other related designation required.
**Experience**
Eight (8) years of related experience or equivalent combination of experience and education required to include three (3) years as an Account Representative **OR** five (5) years adjuster experience including one (1) year in a supervisory capacity.
**Skills & Knowledge**
+ Strong understanding in one of the following areas: workers compensation, liability and disability claims management
+ Strong understanding of client location coding parameters, banking methodology, and claims operating systems
+ Excellent oral and written communication, including presentation skills
+ PC literate, including Microsoft Office products
+ Analytical and interpretive skills
+ Strong organizational skills
+ Excellent interpersonal skills
+ Excellent negotiation and facilitation skills
+ Ability to work in a team environment
+ Ability to handle conflict and confront challenging issues in a fast work environment
+ Ability to meet or exceed Performance Competencies
**WORK ENVIRONMENT**
When applicable and appropriate, consideration will be given to reasonable accommodations.
**Mental:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
**Physical:** Computer keyboarding, travel as required
**Auditory/Visual:** Hearing, vision and talking
**NEXT STEPS**
**If your application is selected to advance to the next round, you will receive an e-mail notification or phone call from a recruiter to schedule an initial call.**
_As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $120,000-$150,000. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits._
_Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance or Employers, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Diego Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, the California Fair Chance Act, and all other applicable laws._
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Diego Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, the California Fair Chance Act, and all other applicable laws.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace
Our business is founded on people with the best technical skills and outstanding industry knowledge and we strive to employ and retain exceptional talent. EFI Global is an equal opportunity employer welcoming applications from all qualified persons.
If you are interested in working for us, please visit our job board.

Job Description

Job Description

POSITION SUMMARY

The Pharmacy Help Desk Call Center Representative reports to the Pharmacy Help Desk Call Center Supervisor and is responsible to provide a customer service by telephone of incoming and outbound calls to providers, beneficiaries and pharmacies.

ESSENTIALS ROLES AND RESPONSIBILITIES

1. Answer incoming pharmacy calls regarding issues related to a claim transaction, reimbursement, payment, and other required information in accordance with PharmPix Pharmacy Help Desk Call Center performance metrics.

2. Answer incoming providers’ and beneficiaries’ calls following Call Center scripts, in a timely matter and in accordance with PharmPix call center performance metrics.

3. Answer incoming calls and perform outbound calls according to HIPAA and Pharmacy Laws Standards.

4. Identify pharmacies, providers and beneficiaries needs, clarify information, research every issue and providing solutions.

5. Document all inquiries in the Customer Service Management Applications such as, Service Desk, OneArk and email.

6. Route the case to the corresponding internal department or the appropriate Health Insurance Carrier.

7. Guide pharmacies, providers and beneficiaries regarding the process of claim

transmission, reimbursement and payment.

8. Constantly monitors the BACMAN Alert Application to ensure proper management of rejections at point of sale.

9. Evaluate on an individual basis to determine if the patient meets the criteria for a coverage determination for alerts such as DURs (Drug Utilization Reviews), HMO (Health Maintenance Organization) among other rejections evaluations required by business.

10. Identify system issues and route to the corresponding internal department.

11. Make outbound calls to pharmacies, providers and beneficiaries if necessary.

12. Support all Quality Management Program initiatives.

13. Perform Special projects and/or other duties assigned by the Operations Manager and or Pharmacy Help Desk Call Center Supervisor.

TRAINING & EDUCATION

Pharmacy Technician, Technical or Associate Degree

LICENSURE / CERTIFICATION

Puerto Rico Board of Pharmacy Technician Registry Certificate (CPhT), or prospect.

PROFESSIONAL EXPERIENCE

1 - 2-year customer service or call center experience and healthcare environment (Preferable).

PROFESSIONAL COMPETENCIES

Knowledge:

• Fully Bilingual (Spanish / English written and verbal).

• PC skills (Microsoft System)/System oriented.

Skills:

• Strong customer service skills.

• Excellent phone, written, active listening and follow-through skills.

• Skill in analyzing situations accurately and taking effective action.

• Attention to details.

• Time Management Skills: Establishing priorities and accomplishing tasks in a timely manner.

• Ability to work with others to reach a solution.

• Be able to toggle between several software programs.

• Demonstrated effective organizational skills.

Abilities:

• Able to effectively interact with internal departments, PharmPix clients, members and other healthcare professionals.

• Ability to work with others to reach a solution.

• Be able to toggle between several software programs.

• Ability to work in a fast-paced environment and multitask.

PharmPix is an Equal Employment Opportunity Employer Minorities / Females / Disable / Veterans

Adecco is currently assisting a local Customer in their search for Call Center Representative in San Juan, PR. This is a great opportunity to further your existing skills as a Call Center Representative, while learning new ones to assist you in your career. The best part is you would be joining a winning culture with Adecco while on assignment with our customer and have access to all our Adecco Perks!
Perks:
- Shift: Full-time (40 hours/week), Monday-Friday. Shifts fall between 8am - 9pm AST
- Weekly paycheck
- Pay: $13.00 per hour
- Access to Adecco's Aspire Academy with thousands of free upskilling courses
Responsibilities:
- Provide phone support to AARP members and providers, actively listening to understand their needs.
- Ask relevant questions to determine the best course of action for resolving issues.
- Document all interactions in internal systems.
- Research complex issues across multiple databases and collaborate with support teams to resolve them.
- Guide customers through UnitedHealth Group websites and encourage self-service.
Requirements:
- 1+ years of customer service or office experience using phone and computer systems.
- Intermediate or higher proficiency in Windows PC navigation and multitasking across systems.
- Fully bilingual in English and Spanish.
- Flexible availability within business hours and for rotating Saturday shifts.
- Experience in healthcare, contact centers, or data entry.
- Proficiency in Microsoft Office Suite.
This role is being recruited for by one of our Centralized Delivery Team and not your local Branch. To be considered, please follow the steps included upon your application. For instant consideration for this Call Center Representative position with Adecco in San Juan, PR. apply today!
**Pay Details:** $13.00 per hour
Benefit offerings available for our associates include short-term disability and additional voluntary benefits including medical, dental, vision, life insurance, commuter benefits and a 401K plan.
Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave and Vacation Leave or any other paid leave required by Federal, State, or local law where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
+ The California Fair Chance Act
+ Los Angeles City Fair Chance Ordinance
+ Los Angeles County Fair Chance Ordinance for Employers
+ San Francisco Fair Chance Ordinance

Job Description

Job Description

The Call Center Specialist is an office-based position that plays a key role in patient and provider customer service. The Call Center Specialist is the first point of contact for Alivia Specialty Pharmacy customers. The Call Center Specialist ensure patient satisfaction through personal attention, and an efficient, transparent and simple process from end to end.

Call Center Specialists answer and document In Bound calls. They must answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the organization’s products or services. Call Center Specialists may be required to make outbound calls to follow up with patients and HCP offices.

Responsibilities include, but are not limited to:

• Answering phones from customers professionally and responding to customer inquiries.
• Routing inbound calls to the appropriate resources.
• Following up complicated customer calls where required.
• Researching required information using available resources.
• Handling and resolving customer complaints.
• Identifying, escalating priority issues and reporting to the high-level management.
• Completing detailed and specific call notes as necessary, updating them in CPR+.
• Obtaining documenting and reporting relevant data to handle complaints and inquiries.
• Managing administration, communicating and coordinating with internal departments.
• Meet management’s production standards, whether quantitative or qualitative
• Other analogous duties may be assigned from time to time as needed by Alivia.

Minimum requirements:

• Great communicator at all levels, including but not limited to physicians, office staff, patients and their caregivers;
• Able to work effectively in team matrixes with limited supervision;
• High School Diploma required, Pharmacy Technician Associate’s Degree preferred;

***EEOC F/M/D/V***

Job Description

Job Description

¡ÚNETE A NUESTRO EQUIPO EN ABLE SALES!

Vacante: Representante de Servicio al Cliente (CALL CENTER) - Presencial a Tiempo Completo

Ubicación: Cataño,Puerto Rico

¿Quiénes somos?

En Able Sales , líder en la manufactura y distribución de azúcar en Puerto Rico, nos enorgullece liderar nuestra marca principal "Dulce Ca ñ a ".

¿Qué buscamos?

Estamos buscando un(a) Representante de Servicio al Cliente que desempeñe un papel fundamental en el servicio y manejo de cuentas importantes en la empresa.

Lo que buscamos en ti:

• Experiencia en Servicio al Cliente
• Excelente comunicación verbal y escrita.
• Dominio de Microsoft.
• Experiencia en ORACLE (preferiblemente)
• Disponibilidad lunes a viernes 8:00am a 5:00pm.

Responsabilidades:

• Gestionar un gran número de llamadas entrantes.
• Generar oportunidades de venta.
• Identificar y evaluar las necesidades de los clientes para lograr su satisfacción.
• Crear relaciones sostenibles y confianza con las cuentas de clientes mediante una comunicación honesta e interactiva.
• Proporcionar información precisa, válida y completa usando los métodos y herramientas correctos.
• Cumplir los objetivos de ventas personales/del equipo de atención al cliente y las cuotas de gestión de llamadas.
• Atender las quejas de clientes, ofrecer soluciones y alternativas adecuadas dentro de los plazos, y realizar un seguimiento para garantizar la resolución.
• Llevar un registro de las interacciones con clientes, procesar cuentas de clientes y archivar documentos.
• Seguir procedimientos de comunicación, directrices y políticas.
• Facturación y control de documentos.
• Trabajar en colaboración con otros departamentos según las necesidades de los mismos.
• Todas aquellas responsabilidades que surjan según la necesidad de Able Sales.

Lo que ofrecemos:

• Un equipo dinámico
• Beneficios marginales
• Plan Médico
• 401k
• Incentivos
• Bonos
  
  

¿Estás listo para ser parte de nuestro equipo? Envía tu resume y únete a la familia de Dulce Ca ñ a .

¡Esperamos contar contigo para seguir innovando y creciendo juntos!

Job Description

Job Description

The Call Center Specialist is an office-based position that plays a key role in patient and provider customer service. The Call Center Specialist is the first point of contact for Alivia Specialty Pharmacy customers. The Call Center Specialist ensure patient satisfaction through personal attention, and an efficient, transparent and simple process from end to end.

Call Center Specialists answer and document In Bound calls. They must answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the organization’s products or services. Call Center Specialists may be required to make outbound calls to follow up with patients and HCP offices.

Responsibilities include, but are not limited to:

• Answering phones from customers professionally and responding to customer inquiries.
• Routing inbound calls to the appropriate resources.
• Following up complicated customer calls where required.
• Researching required information using available resources.
• Handling and resolving customer complaints.
• Identifying, escalating priority issues and reporting to the high-level management.
• Completing detailed and specific call notes as necessary, updating them in CPR+.
• Obtaining documenting and reporting relevant data to handle complaints and inquiries.
• Managing administration, communicating and coordinating with internal departments.
• Meet management’s production standards, whether quantitative or qualitative
• Other analogous duties may be assigned from time to time as needed by Alivia.

Minimum requirements:

• Great communicator at all levels, including but not limited to physicians, office staff, patients and their caregivers;
• Able to work effectively in team matrixes with limited supervision;
• High School Diploma required, Pharmacy Technician Associate’s Degree preferred;

***EEOC F/M/D/V***

**Alternate Locations:** Work from Home
**Work Arrangement:**
Remote : Work at home employee
**Relocation assistance:** is not available for this opportunity.
**Requisition #:** 74848
**The Role at a Glance**
We are excited to bring on a **Retirement Call Center Manager** to support the Retirement Plan Services organization in a work from home environment.
_Background Details_
As a Retirement Call Center Manager, you will manage an assigned team within the Call Center to provide leadership, coaching and process management to ensure a positive experience for our participants, peers, and partners. You will build relationships cross functionally that lead to providing excellent customer service, increasing revenue, and reducing risk. You will drive process improvements to deliver quality results, increase customer satisfaction, standardize, and simplify the experience across products, and enhance the Lincoln brand.
**What you'll be doing**
+ You will lead a dynamic team in an environment that is constantly changing due to reengineering efforts as well as strategic and organizational initiatives. You will maintain knowledge on current and emerging developments/trends, assesses the impact, and collaborate with management to incorporate new trends and developments in current and future solutions. In addition, you are responsible for processes and procedures for your team.
+ You will serve as a resource to team members and internal/external stakeholders on more complex assignments/projects, including reviewing complex escalated issues and concerns from participants, peers, and partners. You will review, resolve and respond to more complex escalated issues and concerns and escalate any issues as needed to management.
+ You will establish and implement, with your peer group, individual and team priorities, performance goals and objectives to ensure completion of responsibilities. In addition, you will provide training and development opportunities, including stretch assignments, for the team while providing open and honest feedback to aid in the development of talent.
+ You will maintain collaborative relationships with key internal/external stakeholders.
+ You will manage the processes and administration of customer inquiries while ensuring accurate, fair and efficient call management. In addition, you will manage workloads to ensure appropriate balance amongst the team.
+ You will forecast telephone volumes and short and long-term staffing requirements for your team.
**What we're looking for**
_Must have experience (Required)_ :
+ 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)
+ 5+ Years of experience in Client Services and/or Call Center that directly aligns with the specific responsibilities for this position, including 2+ years of managerial, supervisory, and/or demonstrated leadership experience
+ Excellent organization skills with the ability to prioritize workload
+ Strong communication, negotiation, relationship building, strategic, & interpersonal skills
+ Demonstrates ability to successfully hire, retain, develop, and coach staff via a culture of real-time performance feedback
_Nice-to-have experience (Preferred)_ :
+ Retirement plan knowledge and operations experience
+ FINRA Series 6 license
+ Project management experience
**Application Deadline**
Applications for this position will be accepted through August 15, 2025, subject to earlier closure due to applicant volume.
**What's it like to work here?**
At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.
**What's in it for you:**
+ Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
+ Leadership development and virtual training opportunities
+ PTO/parental leave
+ Competitive 401K and employee benefits ( Free financial counseling, health coaching and employee assistance program
+ Tuition assistance program
+ Work arrangements that work for you
+ Effective productivity/technology tools and training
The pay range for this position is $69,000 - $124,600 with **anticipated pay for new hires between the minimum and midpoint of the range** and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln's total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln's standard benefits package.
**About The Company**
Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services.
With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach.
Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice.
Lincoln is committed to creating an inclusive ( environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Follow us on Facebook ( , X ( , LinkedIn ( , Instagram ( , and YouTube ( . For the latest company news, visit our newsroom ( .
**Be Aware of Fraudulent Recruiting Activities**
If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.
Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at if you encounter a recruiter or see a job opportunity that seems suspicious.
**Additional Information**
This position may be subject to Lincoln's Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln's current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.
Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.
Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling .
This Employer Participates in E-Verify. See the E-Verify ( notices.
Este Empleador Participa en E-Verify. Ver el E-Verify ( avisos.
Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Remote Customer Service Representative - Puerto Rico**
**Must be proficient in English.**
**Must reside in Puerto Rico to be considered.**
Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client's customers. With paid training, competitive pay at **$11/hr** , and a range of incentives and benefits, you'll be empowered to make a real impact every day.
**What We Offer:**
+ **Work From Home**
+ **Full-Time Employment:** Reliable schedule and stability.
+ **Competitive Pay:** Earn $1/hr with shift differentials- 1.10 extra per hour for shifts between 6 PM-6 AM, and/or 1.00 extra per hour on weekends.
+ **Paid Training & Overtime:** Get the training you need to excel and take advantage of overtime opportunities.
+ **Incentive Plan:** Potential to earn up to an additional 350 per month after training by meeting performance metrics.
+ **Career Growth:** Opportunities to advance your career in a supportive, innovative environment.
+ **Full Benefits:** Comprehensive benefit options and a great work environment that values your success.
**What You'll Do:**
+ Efficiently manage a high volume of inbound calls in a fast-paced environment.
+ Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies.
+ Assist cardholders with inquiries regarding transactions and account statuses.
+ Listen actively to understand customer needs and offer clear, accurate information.
+ Process transactions efficiently via web-based applications and handle research requests with precision.
+ Maintain in-depth knowledge of company and client programs, policies, and technology.
+ Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations.
+ Support team operations during peak times or absences to help maintain seamless service.
**What We're Looking For:**
+ An effective communicator who can clearly explain complex information.
+ A dedicated professional with a strong work ethic and problem-solving skills.
+ A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution.
+ Ready to commit to 100% attendance during our three-to-five-week paid training period.
**Requirements:**
+ Must be at least 18 years old and possess a High School Diploma or equivalent.
+ Must have 6 months of Customer Service, Call Center or Dispatch experience.
+ Proficient in English.
+ Complete a background check, credit check, and security fingerprinting.
+ **Internet Service:** Must have a verified, secure, reliable, and high-speed internet connection to support business needs.
+ **Work Area** : Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection.
+ **Equipment:** The company will provide all necessary computer equipment
+ **Internet Speed Test:** Must complete an internet speed test and achieve a minimum of **50 Mbps upload and 20 Mbps download** .
+ Reside in Puerto Rico with legal authorization to work permanently in the United States.
**Preferred Qualification:**
+ 1+ years of previous call center experience
Take the next step in your career and join a team that values quality service and continuous growth. Apply today to become a vital part of our customer service team in Guaynabo!
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is 11.00 per hour.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
_At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Remote Customer Service Representative - Puerto Rico**
**Must be proficient in English.**
**Must reside in Puerto Rico to be considered.**
Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client's customers. With paid training, competitive pay at **$11/hr** , and a range of incentives and benefits, you'll be empowered to make a real impact every day.
**What We Offer:**
+ **Work From Home**
+ **Full-Time Employment:** Reliable schedule and stability.
+ **Competitive Pay:** Earn $1/hr with shift differentials- 1.10 extra per hour for shifts between 6 PM-6 AM, and/or 1.00 extra per hour on weekends.
+ **Paid Training & Overtime:** Get the training you need to excel and take advantage of overtime opportunities.
+ **Incentive Plan:** Potential to earn up to an additional 350 per month after training by meeting performance metrics.
+ **Career Growth:** Opportunities to advance your career in a supportive, innovative environment.
+ **Full Benefits:** Comprehensive benefit options and a great work environment that values your success.
**What You'll Do:**
+ Efficiently manage a high volume of inbound calls in a fast-paced environment.
+ Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies.
+ Assist cardholders with inquiries regarding transactions and account statuses.
+ Listen actively to understand customer needs and offer clear, accurate information.
+ Process transactions efficiently via web-based applications and handle research requests with precision.
+ Maintain in-depth knowledge of company and client programs, policies, and technology.
+ Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations.
+ Support team operations during peak times or absences to help maintain seamless service.
**What We're Looking For:**
+ An effective communicator who can clearly explain complex information.
+ A dedicated professional with a strong work ethic and problem-solving skills.
+ A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution.
+ Ready to commit to 100% attendance during our three-to-five-week paid training period.
**Requirements:**
+ Must be at least 18 years old and possess a High School Diploma or equivalent.
+ Must have 6 months of Customer Service, Call Center or Dispatch experience.
+ Proficient in English.
+ Complete a background check, credit check, and security fingerprinting.
+ **Internet Service:** Must have a verified, secure, reliable, and high-speed internet connection to support business needs.
+ **Work Area** : Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection.
+ **Equipment:** The company will provide all necessary computer equipment
+ **Internet Speed Test:** Must complete an internet speed test and achieve a minimum of **50 Mbps upload and 20 Mbps download** .
+ Reside in Puerto Rico with legal authorization to work permanently in the United States.
**Preferred Qualification:**
+ 1+ years of previous call center experience
Take the next step in your career and join a team that values quality service and continuous growth. Apply today to become a vital part of our customer service team in Guaynabo!
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is 11.00 per hour.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
_At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._