260 Customer Service Representatives jobs in Canton

Job Description

Summary:

A Help Desk Specialists primarily responsibility includes responding to tickets from brand contacts and their licensees regarding issues they have using the Brand Comply System and working closely with the team’s technical resources to assist in developing solutions for our clients.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in a help desk or technical support role.
• Strong understanding of computer systems, mobile devices, and other tech products.
• Excellent problem-solving skills and the ability to troubleshoot technical issues.

Preferred Qualifications:

• Associate's degree in Information Technology or a related field.
• Experience with ticketing systems and remote support tools.
• Familiarity with network troubleshooting and basic server management.

Responsibilities:

• Provide technical support to end-users via phone, and email.
• Improve client resources by providing instructional documentation of special tasks.
• Improve Client Service Team performance by identifying problems and recommending changes.
• Update job knowledge through discussions with Systems Specialists, Account Managers and Rapid Response Teams.
• Provide clear, written explanations of ticket issues for resolution with the clients and internal resources.
• Participate in weekly team meetings to provide insights into current ticket issues and priorities.
• Diagnose and resolve hardware and software issues in a timely manner.

Skills:

The required skills for this role include strong communication and interpersonal abilities, which are essential for effectively assisting users and understanding their technical issues. Problem-solving skills are utilized daily to diagnose and resolve a variety of technical challenges, ensuring minimal disruption to users' work. Technical proficiency in hardware and software is critical, as the specialist will frequently interact with various systems and applications. Preferred skills, such as familiarity with ticketing systems, enhance the efficiency of tracking and managing support requests. Overall, a combination of technical knowledge and customer service skills is vital for success in this role, as it directly impacts user satisfaction and operational efficiency.

Job Summary

We are seeking a reliable and proactive IT Help Desk Technician to join our team. This position is responsible for maintaining and supporting the computers, printers, network connectivities, security cameras, and etc, also OS image and data backup and restore processes.

Key Responsibilities:

• Provide technical support for desktops, laptops, printers, and other office hardware and software issues.
• Manage and optimize the company's LAN, Wi-Fi, and general network infrastructure to ensure consistent uptime and performance.
• Support users with system installations, software configuration, account permissions, and troubleshooting.
• Administer and maintain Windows, including managing Hyper-V virtual machines;
• Install, configure, and maintain Linux virtual machines (primarily Ubuntu) for development and testing environments.
• Execute and monitor regular system and data backups; perform routine restore tests to verify backup integrity and disaster recovery readiness.
• Maintain accurate documentation of IT assets, procedures, and service requests.
• Collaborate with external vendors or IT consultants for system upgrades, hardware procurement, or specialized troubleshooting.
• Ensure compliance with IT policies and best practices for data security and equipment use.

Qualifications

Education

Associate’s degree or higher in Computer Science, Information Technology, or a related field.

Work Experience

• 2+ years of experience in an IT support or help desk role.

• Proven ability to troubleshoot Windows OS, network connectivity, and common office equipment.

• Experience in supporting Windows Server and virtualized environments (Hyper-V).

• Familiarity with Linux systems, particularly Ubuntu, and command-line usage.

• Proficient with Microsoft Windows environments, Microsoft 365, and office productivity tools.

• Working knowledge of networking protocols and systems (IP, DNS, DHCP, VPN, firewalls).

• Experience with backup and recovery tools, and cloud services like AWS or Azure is a plus.

• Strong documentation, communication, and customer service skills.

• Self-motivated, detail-oriented, and capable of managing multiple tasks in a fast-paced setting.

Language Requirements

• Proficiency in English; Chinese language skills are a plus.

Benefits

• Competitive pay

• Paid holidays and vacation time

• Health, dental, and vision insurance

• 401K retirement plan with employer contributions

• Growth opportunities within a collaborative and supportive work culture

• Immigration support (H1B sponsorship available for qualified candidates)

Additional Info

• Please send your resume to
• Candidates must be comfortable commuting to Cumming, GA to be considered for this onsite position.
• Remote applicants and third-party agencies will not be considered.
• We kindly request that you do not call or make unscheduled visits regarding this position.

Principals only – no recruiters or solicitation inquiries, please.

Job Description

Description:

Job Title: Helpdesk Analyst II

Department: Milner Technology Services

Reports to (Title): Manager

Date: 05/08/2025

BASIC FUNCTION

Primary Responsibility: The Helpdesk Analyst II is responsible for providing technology support for helpdesk calls. Resolve calls immediately while on the phone with the customer. Capable of handling advanced issues involving more complex, sophisticated equipment and problems. Duties include entering calls into tracking system, prioritizing calls, evaluating calls, resolving calls, and escalating calls as required and following up with customers as needed. Assist System Technicians in troubleshooting problems. Escalate problems to Manager when necessary.

WORK DUTY PERFORMED

• Achieves expected productivity levels associated with assigned workload and level of experience.
• Monitor customer environments with remote management tools
• Answer incoming phone calls and escalated phone calls to determine if remote support is an option.
• Assist customers remotely with software issues
• Assist customers remotely with desktop issues
• Repair equipment without recalls or delay.
• Maintain schedule.
• Avoid unnecessary calls or recurring work.
• Encourage purchase of maintenance contracts and accessories, assist in pursuing all opportunities.
• Aid tiered helpdesk analysts with troubleshooting and preventative maintenance procedures.
• Participate in training and self-study programs to gain and maintain appropriate product knowledge.
• Complete equipment installations remotely according to schedule and train customers in all operations of assigned equipment.
• Communicate with customers, dispatch personnel, and manager to resolve problems in a expedient manner.
• Complete required paperwork and ticket updates in an accurate and timely manner on every call.
• Write knowledge base articles of resolution to assist in future troubleshooting.
• Perform other duties as required.

EDUCATION REQUIREMENTS

• 4-year college degree in a technical (MIS, IT) program or equivalent experience
• Technical hardware knowledge
• Microsoft 365 Certified Preferred
• CompTIA A+, CompTIA Network+, CompTIA Security+ Preferred

EXPERIENCE REQUIREMENTS

Minimum of 5-year experience on a helpdesk.

Experience required in the following areas:

• Computer networking.
• Server operating systems.
• Apple operating systems.
• Advanced network training and experience
• Experience installing network systems in the field

Additional skills required:

• High level of network systems and troubleshooting
• Excellent verbal and written communication skills.
• Excellent customer service skills
• Ability to diagnose and troubleshoot methodically and efficiently.
• Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.
• Ability to communicate, interact and work effectively and cooperatively with people from diverse ethnic and educational backgrounds.

WORK ENVIRONMENT

• Work in areas which require attention to detail in a varied environment.
• General office environment. May spend long hours sitting or standing.
• Some physical effort is required which may involve bending, reaching, stretching, or similar activities as well as lifting or moving items weighing up to 60 pounds

SPECIAL REQUIREMENTS

• Employee must complete required courses as described by Human Resources for all employees.
• This description presents the major responsibilities required for this job title. Individual positions may require the performance of additional duties as assigned.

BUDGET RESPONSIBILITY

• Secure and maintain work environment, PC, Phone and other assigned equipment

Job Summary

We are seeking a reliable and proactive IT Help Desk Technician to join our team. This position is responsible for maintaining and supporting the computers, printers, network connectivities, security cameras, and etc, also OS image and data backup and restore processes.

Key Responsibilities:

• Provide technical support for desktops, laptops, printers, and other office hardware and software issues.
• Manage and optimize the company's LAN, Wi-Fi, and general network infrastructure to ensure consistent uptime and performance.
• Support users with system installations, software configuration, account permissions, and troubleshooting.
• Administer and maintain Windows, including managing Hyper-V virtual machines;
• Install, configure, and maintain Linux virtual machines (primarily Ubuntu) for development and testing environments.
• Execute and monitor regular system and data backups; perform routine restore tests to verify backup integrity and disaster recovery readiness.
• Maintain accurate documentation of IT assets, procedures, and service requests.
• Collaborate with external vendors or IT consultants for system upgrades, hardware procurement, or specialized troubleshooting.
• Ensure compliance with IT policies and best practices for data security and equipment use.

Qualifications

Education

Associates degree or higher in Computer Science, Information Technology, or a related field.

Work Experience

• 2+ years of experience in an IT support or help desk role.

• Proven ability to troubleshoot Windows OS, network connectivity, and common office equipment.

• Experience in supporting Windows Server and virtualized environments (Hyper-V).

• Familiarity with Linux systems, particularly Ubuntu, and command-line usage.

• Proficient with Microsoft Windows environments, Microsoft 365, and office productivity tools.

• Working knowledge of networking protocols and systems (IP, DNS, DHCP, VPN, firewalls).

• Experience with backup and recovery tools, and cloud services like AWS or Azure is a plus.

• Strong documentation, communication, and customer service skills.

• Self-motivated, detail-oriented, and capable of managing multiple tasks in a fast-paced setting.

Language Requirements

• Proficiency in English; Chinese language skills are a plus.

Benefits

• Competitive pay

• Paid holidays and vacation time

• Health, dental, and vision insurance

• 401K retirement plan with employer contributions

• Growth opportunities within a collaborative and supportive work culture

• Immigration support (H1B sponsorship available for qualified candidates)

Additional Info

• Please send your resume to
• Candidates must be comfortable commuting to Cumming, GA to be considered for this onsite position.
• Remote applicants and third-party agencies will not be considered.
• We kindly request that you do not call or make unscheduled visits regarding this position.

Principals only no recruiters or solicitation inquiries, please.

Job Description

Salary:

Job Summary:

Softrim is a leading technology services provider with Managed IT and Low Voltage offerings. We have offices in Alpharetta GA, Raleigh NC, and Estero FL.

We are looking for a full-time or part-time Service Desk Specialist to support the companys MSP clients nationwide. The candidate's regular work schedule will be Saturday and Sunday (work-from-home) and, if full-time, Monday and Tuesday (in-office) as well. The candidate should have experience with troubleshooting networks, desktops, and servers, and also possess exceptional customer service and communication skills.

Responsibilities:

• Provide Tier 1 technical support to customers via phone and the ticketing system (ConnectWise)
• Provide customers with technical expertise on desktop technologies, peripherals, mobile devices, networking, and cloud-based solutions
• Maintain and utilize a superior knowledge of computing, networking, software, and information security best practices

• Troubleshoot technical issues such as Windows, macOS, Citrix Xen App, Microsoft Office, M365, OneDrive, Teams, telephony, fax, mobile devices, malware/virus, network printing, scan to email/folder, network/wireless, access points, etc.
• Work with wireless controllers and access points, routers, firewalls, and network switches to diagnose network connectivity issues, including wireless and ISP vendors
• Administer Microsoft Active Directory, Email/O365 user accounts, computers, telephony user provisioning, voicemail password reset
• Install or upgrade the operating system, software, peripherals
• Continuous learning and support of all technologies used in Softrims typical client locations including VoIP, Electronic Access Control, Surveillance, Nurse Call, and Audio Video systems

• Work directly with Senior Service Desk and IT Specialists for advanced incidents requiring escalation
• Maintain an open line of communication regarding events, outstanding issues, and customer follow-up
• Cooperate with project teams to prepare and stage hardware (laptops, desktops, switches, firewalls, access points, etc.) for field deployment

• Accurately document all interactions and calls in the notes using descriptive summary andtroubleshooting steps performed pursuant to Service Desk SOP
• Maintain technical documentation and notify management of any information that requires an update, including assisting with identifying gaps in documentation and collecting missing information

• 
  Accurately record all-time and notes for work performed following company standards

• Other duties as assigned

Requirements:

• At least 1 year of working experience in an IT supporting role
• General knowledge of computer hardware, enterprise applications (MS Windows, Office, Adobe), networking, and troubleshooting
• Knowledge of enterprise software products such as MS Office 365 applications

• Excellent customer service, communication, and interpersonal skills
• Exceptional analytical and problem-solving skills
• Collaboration, communication, and interpersonal skills
• Excellent organizational and time management skills
• Ability to adapt and respond to changing work situations and environments

Desired Skills:

• 
  CompTIA A+, Network+ HDI, ITIL certification is a plus

Employment Terms:

Part-time or Full-time, Non-exempt, Hourly. Eligible for benefits (medical, dental, vision, life, AD&D, disability) and 401(k) after introductory period. Limited after-hours work may be required.

Job Description

Salary: $15 per hour

Premier Managed IT Service Company that delivers IT products and services to small businesses in the New York metro and Georgia area, is looking to add a triage technician in our Atlanta office. We are looking for the best and brightest; a hardworking and dedicated individual to join our growing team. This position will provide growth opportunities to other senior technical client-facing roles of our firm.

We demand people who:
Care about our clients
Are passionate about what they do
Are team players, and willing to help other team members
Believe in doing things right the first time
Are dedicated to continual improvement
Embody positivity

Everyday Duties

• Provide and maintain superior customer experience through effective ongoing communication, with clients, vendors, and our technical support staff
• Respond to incoming phone calls and email help-desk requests using our ticketing system
• Triage incoming help desk requests by defining proper ticket details including contact and location information, type of request, issue severity, impact, and urgency, etc.
• Identify and learn appropriate software and hardware being used and supported by our clients
• Liaise with our remote help desk support team to dispatch on-site field engineers to client sites for issue resolution, and other IT field assignments.
• Communicate with vendors on open tickets on behalf of our clients and engineers
• Maintain CRM and ticketing system
• Research questions, issues, and concerns as directed by management
• Provide thorough follow-up on tickets to ensure satisfactory completion

Qualifications

• Superior communication skills
• Good interpersonal skills, with a focus on rapport-building, listening, and questioning skills
• Highly self-motivated and directed
• Ability to effectively prioritize and execute tasks
• Good understanding of the organization's goals and objectives
• Experience working in a team-oriented, collaborative environment
• Ability to absorb and retain information quickly
• Ability to present ideas in user-friendly language
• Proven analytical and problem-solving abilities
• Customer service orientation (Previous customer service experience a plus)

Education Requirements:

• Bachelor's degree preferred --- Students welcome
• A +, Network +, or ITIL certifications a plus

Job Type: Full-time

Salary + Benefits:

• $0,000.00 - 32,000.00 /year

Some of Our Benefits include

• Paid Time Off (PTO)
• Matching 401K
• Subsidized individual & family health, dental, and vision insurance plans
• Ongoing company-funded professional development & education allowances
• Much more!

#ZR

Job Description

Salary: $40,000 - $0,000

Job Description

Premier Managed IT Service Company that delivers IT products and services to small businesses nationally is looking to add an experienced, Help Desk Engineer in their Georgia office. This position will provide growth opportunities to other senior technical client-facing roles of our firm and requires a proactive, hard-working individual with a can-do attitude and the ability to wear multiple hats in a fast-paced environment. We are looking for the best and brightest to join our growing team.

We demand people who:

• Care about our clients
• Are passionate about what they do
• Are team players, and willing to help other team members
• Believe in doing things right the first time
• Are dedicated to continual improvement
• Embody positivity

Everyday Duties

• Provide and maintain superior customer experience through effective ongoing communication, with clients, vendors, and our technical support staff
• Respond to incoming phone calls and email help desk requests using our ticketing system
• Respond to incoming calls and emails regarding information technology problems, using help desk software.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications
• Perform basic network administration tasks, such as setting up new user accounts and granting access to network resources.
• Communicate with third-party support and PC equipment vendors.
• Communicate with vendors on open tickets on behalf of our clients and engineers
• Identify and learn appropriate software and hardware used and supported by the organization.
• Provide thorough follow-up on tickets to ensure satisfactory completion

Qualifications

• Previous help desk experience (2+ years required)
• Good interpersonal skills, with a focus on rapport-building, listening, and questioning skills
• Highly self-motivated and directed
• Ability to effectively prioritize and execute tasks
• Experience with Windows desktop and server operating systems, including Windows and Windows 10 - Windows 11
• Experience with Mac OS X Configuration and troubleshooting
• Knowledge of Microsoft Active Directory
• Knowledge of computer hardware
• Good understanding of the organization's goals and objectives
• Experience working in a team-oriented, collaborative environment
• Ability to absorb and retain information quickly
• Ability to present ideas in user-friendly language
• Proven analytical and problem-solving abilities
• Customer service orientation
• Ability to conduct research into a wide range of computing issues as required

Education Requirements: Bachelor's degree

Preferred Certification Requirements:

• Network +
• Microsoft certifications a plus

Required Certification Requirements:

• A +

Job Type: Full-time

Salary + Benefits:

• 40,000.00 - 50,000.00 /year - based on relevant experience

Some of Our Benefits include

• Paid Time Off (PTO)
• Matching 401K
• Subsidized individual & family health, dental, and vision insurance plans
• Ongoing company-funded professional development & education allowances
• Much more!

Please complete the following assessment to be considered for hire: -LF6EWZ2MR?u=

#ZR