84 Customer Service Representatives jobs in Charles Town

Description:
You will be responding to inquiries and requests from members and other individuals within a 24/7 high volume, structured contact center operation.
What You'll Do:
+ Be the first point of contact for members, answering questions and handling requests in a fast-paced, 24/7 contact center.
+ Share helpful information about products and services with confidence and clarity.
+ Use multiple systems smoothly while actively listening and engaging with members to create a great experience.
+ Handle everyday transactions like savings, checking, loans, credit cards, and IRAs.
+ Recommend services that match members' needs and build positive connections.
Pay and Benefits
The pay range for this position is $19.50 - $19.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Winchester,VA.
Application Deadline
This position is anticipated to close on Oct 10, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description:
You will be responding to inquiries and requests from members and other individuals within a 24/7 high volume, structured contact center operation.
What You'll Do:
+ Be the first point of contact for members, answering questions and handling requests in a fast-paced, 24/7 contact center.
+ Share helpful information about products and services with confidence and clarity.
+ Use multiple systems smoothly while actively listening and engaging with members to create a great experience.
+ Handle everyday transactions like savings, checking, loans, credit cards, and IRAs.
+ Recommend services that match members' needs and build positive connections.
Pay and Benefits
The pay range for this position is $19.50 - $19.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Winchester,VA.
Application Deadline
This position is anticipated to close on Oct 10, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description:
You will be responding to inquiries and requests from members and other individuals within a 24/7 high volume, structured contact center operation.
What You'll Do:
+ Be the first point of contact for members, answering questions and handling requests in a fast-paced, 24/7 contact center.
+ Share helpful information about products and services with confidence and clarity.
+ Use multiple systems smoothly while actively listening and engaging with members to create a great experience.
+ Handle everyday transactions like savings, checking, loans, credit cards, and IRAs.
+ Recommend services that match members' needs and build positive connections.
Pay and Benefits
The pay range for this position is $19.50 - $19.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Winchester,VA.
Application Deadline
This position is anticipated to close on Oct 10, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

**Call Center Supervisor (4763)**
Location **Martinsburg, WV**
Job Code **4763**
# of Openings **1**
Apply Now ( Harbor** **,** a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a **Call Center Supervisor.**
**POSITION RESPONSIBILITIES:**
+ Serve as the primary point of contact for managing all contractor personnel assigned to the contact center support services, ensuring seamless execution of customer service operations in accordance with the contract's Performance Work Statement (PWS).
+ Responsible for overseeing a team of customer service representatives, ensuring they meet performance standards such as responding to an average of 1,550 daily contacts (e.g., calls, emails, chats) with a 90% service level within 60 seconds and a 5% or lower abandoned call rate, while maintaining professionalism and accuracy standards.
+ Coordinates daily workflows, assigns tasks based on skill levels (e.g., Level 1, 2, or 3 personnel), and monitors team performance using tools like the Avaya Aura Contact Center and MMLD databases, providing weekly and monthly progress reports to the Contracting Officer and Contracting Officer Representative.
+ Ensure personnel are trained and certified, including HIPAA compliance for medical-related queries and Section 508 accessibility standards, scheduling at least one hour of weekly training and coordinating with government-provided training resources to maintain proficiency.
+ Facilitate communication between the contractor team and government stakeholders, conducting regular status meetings with the COR (at least monthly, or as requested) to discuss progress, resolve technical issues, and present deliverables.
+ Maintain a Quality Control Plan (QCP), detailing inspection schedules, corrective actions, and the qualifications of quality control personnel, ensuring compliance with ISO 9001:2000 standards.
+ Manage personnel security requirements, ensuring all employees complete SF-85P forms, eQIP submissions, and CAC applications through the DoD Contractor Verification System, returning CACs and government property on the same day an employee departs. **POSITION REQUIREMENTS:**
+ 2 years of supervisory experience working with ISO 9001:2000 quality standards systems (QSS)
+ 2 years of contact center management experience; or 5 years of experience working within a contact center environment.
VEVRAA Federal Contractor
Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.
We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.

Consumer Loan 11/10 100% Onsite until released to hybrid schedule: Nesting 12/11- 12/24
Training hours: 9:00am - 5:30pm
Normal shifts available after training: Sun - Fri OR Mon - Sat FLEX: 11:00am - 8:30pm | 11:30am - 9:00pm | 12:00pm - 9:30pm | 12:30pm - 10:00pm | 1:00pm - 10:30pm
Scope
+ This position involves taking back-to-back inbound calls, sitting at a desk, working on a computer, navigating two monitors and several programs to assist members with checking & saving account requests.
+ Company is looking for individuals who are dependable and committed to quickly resolving needs while providing excellent service to company account holders.
Once hybrid:
+ Cannot use satellite, hot spots, wireless point to point, extenders, WiFi, or pay-per-data services. The equipment will not function consistently or with sufficient quality on these services/methods.
+ Minimum of 50 mbps download speed and 25 mbps upload speed
+ Ethernet connection is required
+ Ability to setup and install workstation equipment within 8-12 feet of modem/router. Workstation must be plugged directly into router with the cables provided by the company. Two ports are needed for one workstation setup.
+ Do not attempt to use a longer cable --- equipment will not work satisfactorily. Internet service providers will install additional hard-wired connections in desired locations upon request; any associated expense is not provided or reimbursed by the client.
+ Your desk must have adequate space for two monitors, a phone, keyboard and mouse.
+ Workspace must be free of distractions. (family members, children, barking dogs, TV etc.)
+ Previously established/installed high-speed internet connection (non-satellite) which is not public or shared; client will not provide it or reimburse for it.
Training:
+ Training is M-F, 9AM-5:30PM EST (Training duration is 15 working days consisting of 10-11 days of trainer led instruction and OJT plus 5 working days of field exercises on the phone) Classes are Mon-Fri
+ The days and times of your skill training and your permanent schedule are going to be different.
+ Immediately after completion of training, trainees will go through 10 working days of nesting. During nesting, you will be taking calls, have one hour debriefs and receive extra procedural guidance. you will work the training schedule during nesting. After nesting, you will work your assigned shift and schedule (Mon-Sat or Sun-Fri) must meet teleworking guidelines including satisfactory performance & attendance.
+ Approximately 10 business days after nesting, you will attend 12-15 days of bridge training where you will learn the rest of your skill. The scheduled time of this training will be different from your regular shift. Successful completion of bridge training is required to be considered for conversion to a full time employee.
Normal shift after training:
+ The current regular shifts available after training would be a Mon-Sat OR Sun-Fri Flex schedule with a start times between 11:00am-1:00pm EST (Candidates must be open to working the weekend (Saturdays or Sundays)
Description:
+ Ensure account and member security by identifying red flags and safeguarding member assets and account information.
+ Provide account information and perform basic account transactions.
+ Route members to the appropriate departments.
+ Provide account balances and review transactions on member and business accounts.
+ Transfer funds on member and business accounts, to other members or financial institutions.
+ Open new accounts and educate members or potential members on products and services that best meet their needs.
+ Enroll members in online and mobile banking and provide features, benefits and general guidance related to these services.
+ Order debit cards for new and existing members
+ Debit Card research related to transactions on members' debit cards, limit increases
+ Handle lost, stolen or misplaced debit card queries.
+ Submit disputes for unauthorized electronic checks.
+ Releasing Direct Deposits
+ Perform complex account transactions such as account shutdown and stop payments on checks, etc.
Qualifications (Required):
+ High School Diploma or equivalent.
+ Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
+ Proficiency with computers, and strong typing skills.
+ Ability to ask prying questions and diffuse tense situations when needed.
+ Strong time management and decision-making skills.
+ Adaptability and accountability.
Shifts:
+ Representatives will get their schedule 2 weeks ahead of time and will only be scheduled 5 days a week but must be flexible.
Pay: $19.50
#eastpriority25
Pay and Benefits
The pay range for this position is $9.50 - 19.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Winchester,VA.
Application Deadline
This position is anticipated to close on Oct 10, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

**Call Center Quality Manager (4764)**
Location **Martinsburg, WV**
Job Code **4764**
# of Openings **1**
Apply Now ( Harbor** **,** a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a **Call Center Quality Manager.**
**POSITION RESPONSIBILITIES:**
+ Oversees the quality assurance and performance monitoring functions for the contact center, ensuring all customer service operations meet the stringent standards outlined in the Performance Work Statement.
+ Responsible for developing, implementing, and maintaining a comprehensive Quality Control Plan (QCP), which details inspection schedules, methods, and corrective actions to achieve 99% compliance in professional and courteous responses and 80% content accuracy.
+ Monitor an average of 1,550 daily contacts (e.g., 825 calls, 400 emails, 250 chats) to maintain an Abandoned Call Rate of no more than 5% and ensure 90% of calls are answered within 60 seconds, conducting regular quality control inspections using the Avaya Aura Contact Center system and MMLD database to track performance metrics such as handle time, wait times, and first-level call resolution rates, and documenting results in weekly and monthly report.
+ Perform detailed quality assessments of customer interactions, reviewing a sample of calls, emails, and chats to ensure adherence to Mission Management System (MMS) guidelines, HIPAA compliance for medical queries, and Section 508 accessibility standards, identifying areas for improvement and implementing corrective actions to address deficiencies, such as retraining staff on proper escalation procedures for complex inquiries.
+ Recommend process improvements based on call trends, customer feedback, and quality inspection outcomes, proposing updates to MMS documents to enhance accuracy and reduce processing times, and presenting these recommendations in monthly progress reports.
+ Ensure all personnel maintain required training levels (e.g., one hour per week), coordinating with the On-Site Supervisor to schedule government-provided training sessions, particularly for Level 3 personnel handling escalated contacts and quality control tasks, ensuring proficiency in handling medical-related queries and Spanish interpretation services.
+ Maintain a file of all quality control inspections, corrective actions, and training records, making them available for government audits as part of the Quality Assurance Surveillance Plan (QASP), and collaborate with the COR during monthly status meetings to discuss quality performance, resolve issues, and align with USCG objectives.
+ Ensure compliance with security protocols, safeguarding sensitive information under the Privacy Act and DHS MD 11042.1, and verify that all staff adhere to professional conduct standards, reporting any misconduct to the On Site Supervisor for immediate action. **POSITION REQUIREMENTS:**
+ 2 years of quality control experience working with ISO 9001:2000 quality standards systems (QSS)
+ 2 years of contact center management experience; or 5 years of experience working within a contact center environment.
VEVRAA Federal Contractor
Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.
We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.

ThompsonGas is the fastest growing propane retailer in the nation, and we're looking for creative thinkers who want to make a significant impact. We are reimagining our business practices and empowering our employees to implement their ideas. If you're eager to thrive in an environment that encourages innovation, exceptional customer experiences, and enjoyment at work, then ThompsonGas is the place for you!

We are currently on the lookout for a Customer Support Specialist to help us achieve our remarkable growth through a focus on customer retention, new customer acquisition, and comprehensive support. The ideal candidate is self-motivated, adaptable, and excels in a fast-paced environment while successfully juggling multiple tasks.

This is an onsite position.

Key Responsibilities:

• Manage inbound calls, skillfully asking questions to identify sales and service opportunities
• Assess sales strategies and company offerings to satisfy current customer needs while generating potential business leads
• Address customer inquiries regarding pricing, billing, products, complaints, and new account setups
• Handle all interactions with warmth, professionalism, and enthusiasm
• Maintain a strong understanding of all ThompsonGas products and services
• Ensure adherence to safety and service policies and procedures
• Provide timely updates on the status of customer orders
• Conduct outbound calls to follow up on dues from past customers
• Input and update customer account details in CARGAS and MPX systems
• Process billing payments for customers visiting in person
• Oversee the processing of daily paperwork from drivers
• Undertake additional duties and projects as required

Qualifications:

• Degree or comparable work experience required
• Minimum of 3 years of Customer Service experience (preferably in a call center setting)
• Demonstrable sales experience is preferred; must have a proven ability to upsell in competitive environments
• Familiarity with CARGAS and MPX systems is a plus, but not mandatory
• Exceptional written and verbal communication skills with a focus on building positive customer relationships
• Strong computer skills including proficiency in Microsoft Office and data entry
• Able to prioritize and manage tasks efficiently in a dynamic workplace
• High degree of accountability and ownership in resolving customer concerns professionally and energetically
• Flexible to work overtime and weekends as needed during peak seasons

What We Offer:

• Medical, Dental, Vision, and 401k with IMMEDIATE eligibility
• Disability and life insurance coverage
• Paid time off that increases with tenure
• Daily Pay Option for enhanced financial flexibility
• Access to employee training programs with opportunities for advancement
• Employee recognition initiatives
• Potential for quarterly bonuses
• Paid maternity and parental leave
• Tuition reimbursement program

This is a safety-sensitive position, and your performance will significantly affect the health and safety of our customers, colleagues, and yourself. A pre-employment drug screening, including testing for THC, will be conducted unless prohibited by law.

ThompsonGas is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants, regardless of race, color, religion, sex, national origin, age, disability, or genetics. This policy governs every aspect of employment, including recruitment, hiring, promotion, termination, layoff, and training.