2285 Customer Service Representatives jobs in Chicago

This position qualifies for bonus.DEP is looking for a motivated, experienced, full-time, team-oriented Account Executive ( Client Services Coordinator) with exceptional written and verbal communication skills and strong analytical abilities. Experience in the automotive industry is a plus!Responsibilities:Maintaining and building client relationshipsProvide professional support to enhance the customers' experienceTrain/Educate clients on Dealer eProcess productsStaying on top of industry trendsConduct dealer trainingWork closely with various departments to ensure dealer satisfactionRemain in frequent contact with the clients in your responsibility to understand their needsRequired Skills:Excellent presentation, communication, and customer service skillsMust be organized, detail-oriented, and punctualAbility to manage multiple accounts The ability to remain cool under pressureProficiency with Microsoft Office Suite and Google SuiteEmployee Benefits (after waiting period):Medical, Dental, Vision401K with company match 10 Paid Holidays PTO and Vacation time offPaid Paternal LeaveDEP'S TOP 5:Great benefitsCollaborative company cultureNumerous areas for growthEngaging work environmentIn-person company/team events

Carriage Animal Hospital is seeking passionate and dependable individuals who are interested in client and patient services to add to our growing practice! The primary job for a client service Representative is to exceed clients expectations for out Client Service, Representative, Patient Services, Hospital, Client, Retail

Join our Client Services Team as the friendly, detail-driven powerhouse who keeps advisors and clients connected and supported. If you thrive on juggling tasks, delivering exceptional service, and making a lasting impression in a dynamic financial services setting, this role is made for you.

• Provides first line of contact with clients and prospects with a professional approach.
• Troubleshoots problems, schedules, and organizes meetings; serves as a liaison between Advisors and Clients as needed.
• Meets routine client needs in a timely manner and understands Savants unique philosophies.
• Manages client informationprepares client reports, submits and follows up on necessary paperwork, regularly updates Salesforce.
• Utilizes technology to perform a variety of tasks including populating and maintaining Salesforce information regarding clients and documents all client interactions.
• Supports account opening process for prospects and clients in a seamless way.
• Knowledgeable of various custodial relationships and able to navigate complexities in a simple way working with clients.
• Facilitates completion of all client applications and transfer documents.
• Proofreads reports, documentation, and electronic data for errors.
• Assembles materials for client meetings and prepares for upcoming meetings including reports and confirming next-day appointments.
• Utilizes Salesforce to complete client and internal requests; answers and directs incoming telephone calls; greets visitors; maintains office cleanliness.
• Assists in coordinating RSVPs, planning, and set-up for events in area; serves as back up to others within Client Services as needed.
• Maintains a team-focused approach by assisting and filling in for others as requested.

• Bachelors or Associates Degree from accredited college or university preferred
• Minimum 2+ years of proven success in a client services/administrative support function in financial services, banking, or insurance
• Proficiency in Word, Excel, PowerPoint, Outlook, and CRM software
• Critical thinking, organized, detail-oriented, and able to multitask
• Client-first attitude
• Effective written and verbal communication skills
• Position requires a high level of confidentiality
• Team player, collaborative, able to work with and through others

• Our Vision: Transform personal and financial dreams into goals and goals into reality.
• Our Mission: To build one million ideal futures for our clients, our team, and the communities we serve.
• We are a team with distinct backgrounds and diverse views.
• We believe in collaboration, innovation, excellence, doing whats right, and helping our team to provide world-class service.
• Our culture is defined by our values of excellence, integrity, lifelong learning, respect, growth, and servant leadership. We are dedicated to living these values through our daily interactions with each other, our clients, and our communities.

• Benefit Eligibility on Day One: immediate access to a robust benefits package starting on your first day of employment.
• Choice of Medical Plans: Select from two medical plans tailored to fit your needs; Health Savings Account (HSA) or Flexible Spending Account (FSA).
• Flexible Dental Coverage; Vision Insurance; Company-Paid Life & AD&D Insurance; Company-Paid Disability Coverage.
• 401(k) with Company Match; Generous Paid Time Off; at least 11 paid holidays each year; Savantiversary day; Summer Hours.
• Additional Leave and Time Off Benefits; Dress for Your Day; Employee Recognition; Employee Assistance Program; Exclusive Discounts; Wellness Reimbursements; Other Perks.

Note: All applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

We are not accepting unsolicited resumes from agencies and/or search firms for this job posting.

Savant Capital LLC is an Equal Opportunity Employer.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other

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AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

The AHEAD Client Services Partner works directly with assigned clients to help them define their objectives and cases for change in their digital transformation journeys, maximizing the value from their investments in technology solutions. Client Services Partners represent all AHEAD's service capabilities and have the primary responsibility to develop and execute on a strategic direction for each client, providing advanced solutions and driving sales in partnership with the sales organization.

This role is key to identifying and driving strategic services sales opportunities together with the Client Director (CD); while the CD holds the overall accountability and the commercial ownership of the client, the Client Services Partner holds the content ownership of the opportunity pursuit and serves as an orchestrator of both the end-to-end value proposition as well as all teams and resources involved in the opportunity pursuit.

You will succeed at AHEAD if you are fearless, resourceful, collaborative, and bring to the table an expertise in client relations, deep industry knowledge and a passion for strategic growth, in order to drive results while building strong, productive relationships with your clients, your partners, your company, and your team

Roles And Responsibilities

• ACCOUNT MANAGEMENT 40%
• CLIENT/RELATIONSHIP MANAGEMENT 25%
• PORTFOLIO MANAGEMENT 20%
• DEVELOPING SOLUTIONS 15%
• Grow and maintain AHEADs services engagement within assigned clients
• Build and leverage relationships with all internal and external stakeholders that ensure client satisfaction and translate to sales
• Serve as the clients trusted advisor and main point of contact for client stakeholders
• Develop account strategies that align with client priorities and emphasize services that can improve business outcomes and meet revenue targets
• Understand client organization initiatives and strategy and identify opportunities to stitch AHEADs capabilities to address challenges and initiatives
• Partner and orchestrate pursuit teams to identify, qualify, and close/book deals that deliver strategic value to clients
• Manage internal business development activities through available sales tools, processes, and AHEADs broad set of solution expertise
• Collaborate with other technology consulting leaders, account management, and business development
• Partner and/or provide oversight of services engagements sold to clients
• Monitor and maintain client satisfaction, resolving client concerns efficiently
• Stay current with industry and domain best practices
• Collaborate internally to grow and develop offerings to meet trending client needs and demands
• On a regular basis, engage with assigned clients to explore incremental business benefits from further engagement with AHEAD
  
  

• Ability to consult with the client to review IT usage, services, technology, and department-specific projects to identify, forecast, and develop IT needs.
• Ability to scope consulting and technical professional services, and to prepare and present proposals for consulting and professional services engagements.
• Ability to gain an in-depth understanding of the clients business needs and challenges, and the ability to offer proactive solutions
• Demonstrated problem solving and time-sensitive decision-making
• Natural entrepreneurial and commercial sense
• Team player and collaboration, working with a diverse range of practices, solution and account teams, and teams within assigned clients to drive business outcomes and value for clients and AHEAD
  
  

• 10+ years experience in Information Technology including project management and business analysis
• 5+ years experience directly managing or leading teams with technical resources.
• Experience with structuring, negotiating, and closing big, complex deals
• Experience building strategic working relationships with client leadership and peers internally
• Technology Consulting at a top-tier firm, or at a boutique IT firm with a proven record of successfully managing and growing (selling) a significant book of services business.
• Strong background in sales and account management tied to a book of business (revenue) of $5-10MM+
• Experience delivering complex technology solutions including effective program/project management
  
  

• The ideal candidate will have direct operational experience managing IT Infrastructure organizations with responsibility for managing budgets as well as project execution.
• Ideal candidate will have consulting experience with consulting at a large consulting firm, and a track record for selling professional services engagements and Managed Services to government clients.
• Experience engaging at the senior executive level on major services initiatives, and the ability to lead the execution teams for those initiatives.
• Knowledge and experience in leading IT projects in a variety of different technology spheres including Data Center Operations, Cloud Computing, End User Compute / VDI, Application Development / DevOps, Data Analytics, SecOps/InfoSec, ESM, monitoring, Enterprise Service Desk, Networking / SDWAN, virtualization, containerization
  
  

• Bachelors Degree (required)
• Bachelors degree in Computer Science; Masters in Business Administrator (preferred)
  
  

• Medical, Dental, and Vision Insurance
• 401(k)
• Paid company holidays
• Paid time off
• Paid parental and caregiver leave
• Plus more! See benefits for additional details.
  
  

• Seniority level Director

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

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We are seeking a dedicated Service Specialist to join our client's fast-paced, high-energy team. The Service Specialist plays a vital role in supporting one of our insurance provider clients. After implementation, you'll serve as the initial contact, resolving client needs and building positive relationships with various stakeholders, including our sales team, employer groups, and internal partners. This role combines administrative support with a strong focus on relationship management, communication, and problem-solving. While this is not a sales position, you will be supporting the sales team and their clients. We're looking for someone with strong customer-facing skills and an insurance background is a plus, especially with group worksite insurance.

Responsibilities:

• Act as the first point of contact for all incoming employer-client and agent calls and emails.
• Handle and triage a variety of requests, including policyholder terminations, providing invoices and payment status updates, running reports, and assisting with policy research and demographic corrections.
• Serve as a liaison between external clients and internal colleagues, ensuring timely follow-up on all inquiries.
• Maintain accurate and detailed documentation of all client interactions and account updates within our systems, primarily Salesforce.
• Meet or exceed departmental standards for customer satisfaction and quality.
• Handle ad hoc requests and other duties as assigned.

Requirements:

• Excellent verbal and written communication skills with a strong customer-service focus.
• Basic proficiency with computers and the ability to learn new systems.
• Experience in a customer-facing role.
• Strong organizational skills with the ability to manage a median but steady volume of email inquiries and calls.
• Ability to accurately document details and update records in a timely manner.
• Some insurance background is preferred, particularly with group worksite insurance (life, disability, or critical illness).
• Experience proving support to a project management or account management team is a plus.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training.

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it's career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

In-Office: This is a 100% in-office role based at our Schaumburg, IL location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.

Position Overview: As the Account Manager, I play a pivotal role in resolving client payroll and HR system challenges while fostering exceptional customer relationships through fundamental technical expertise. By effectively utilizing available resources and prioritizing issues, the Account Manager I deliver outstanding customer service. The role involves meeting performance metrics through a combination of inbound and outbound interactions, including phone conversations, Zoom meetings, and email exchanges. Serving as the primary point of contact within a dedicated client support team, the Account Manager assumes full responsibility for maintaining and enhancing client relationships.

Location: Schaumburg, IL

Compensation: $25/hour

Reports To: Client Services Team Lead

Schedule: Monday - Friday in office, 9:00am - 6:00pm (CST)

Responsibilities:

• Issue Resolution Maintain consistent availability, manage workloads for optimal accessibility, effectively troubleshoot and resolve client issues, and escalate when necessary.
• Client Focus - Champion clients' interests, delivering clear and effective resolutions. Collaborate with internal technical experts to provide optimal solutions.
• Timely Solution Delivery - Prioritize successful and punctual solution delivery in line with client requirements and internal service metrics. Metrics include availability, outbound adherence, first call & case resolution, minimal escalations, and high client retention & satisfaction.
• Leverage Resources - Appropriately leverage resources to source and validate answers, document issues while adhering to payroll policies, and ensure seamless client support. Embrace feedback and adapt behaviors as needed.
• Continued Learning Dedicated to personal and professional growth, stay current by completing educational courses and assigned training within designated timeframes.

Expectations:

• Dependability/Follow-Up: Proficiently multitask, respond promptly, and ensure timely follow-up.
• Problem Solve: Skillfully troubleshoot and resolve issues using knowledge, resources, and qualitative and quantitative information.
• Communication: Exhibit professional written and verbal communication consistently with internal and external stakeholders.
• Guidance Provide clients with guidance on HR and Payroll best practices, software change management, and alignment with Paylocity products.

Education and Experience Required:

• Bachelor's degree in Business, Marketing, Communications, Organizational Leadership, International Business, Hospitality, Finance or Accounting, OR High School Diploma with a minimum of 2 years of relevant HCM experience
• Proficiency in Microsoft Office suite
• Strong written communication skills for business correspondence.
• Strong team player with attention to detail
• Self-starter with the ability to handle multiple projects at once.
• Essential skills: Analytical thinking, problem-solving, time management, communication, and decision-making.

Preferred:

• CPP, FPC, APA, and/or SHRM-CP certified
• Experience in customer service or previous client interfacing role
• Experience in payroll and/or call center environment

Physical requirements:

• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees' differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

The pay for this position is $9 - 25/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here.

You will provide operational and administrative support to Client Advisors in their daily practices, developing strong relationships with our clients providing holistic and well-rounded care. This is an excellent opportunity to develop within the financial services industry while providing upward mobility for multiple career paths. Successful candidates for this position will have strong client service and interpersonal skills and be able to thrive in a team environment with competing deadlines. We are open to both entry level and/or experienced associates in the Long Island area.

• Act as a key point of contact for client issues and concerns
• Own account maintenance for new and existing clients, including collecting client-specific information, prepping and obtaining appropriate documentation, communicating with custodians and complying with regulatory requirements
• Execute money transfers, help facilitate trades and perform ad hoc client requests
• Work cross-functionally with investment, accounting and operational departments to ensure clients' needs are being met
• Generate and substantiate reports for meetings
• Gather, input, and maintain key client information in the CRM (Salesforce)
• Organize, track and lead team projects, seeing them through to a successful completion

• Bachelor's degree in Finance, Accounting, Economics, or a related field.
• Experience with client service or administrative work in the financial services industry
• Excellent communication and interpersonal skills (this is a client-facing role).
• Proficient using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Salesforce experience preferred
• Series 65 a plus

• Competitive compensation structure
• 401(k) Plan with Employer matching
• Employer health savings account
• Medical & vision insurance
• Continuing education support

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice: Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

Vaco by Highspring respects your privacy and is committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR may access our policies here.

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.