197 Customer Service Representatives jobs in Clearwater

Call Center Representative

New Bay Remodeling is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable and maintenance-free. We are looking for a Call Center Representative for our Clearwater, FL market and surrounding areas to join our winning team. Join our team of professionals and earn a substantial income, work for one of the fastest growing companies in the industry. Earn money while making a positive impact that helps homeowners improve their homes.

General Purpose: Customer Service skills are a must. Contact homeowners by telephone, set up qualified appointments for free consultations. Input lead information, update reports and answer phone calls from ads.

Responsibilities:

• Deliver scripted pitch to the homeowners
• Adjust scripted pitch to meet needs of specific homeowners
• Handle homeowner's questions and objections
• Obtain homeowners information including names and addresses phone numbers etc.
• Receive appointments over the telephone
• Input appointment details into the computer system
• Input homeowners' information and important details of conversation
• Confirm appointments placed with canvassers or sales representative
• Issue appointments for reps to meet prospective homeowners
• Quality control phone calls
• Answer telephone calls from potential homeowners who are responding to advertisements
• Contact homeowners to follow up on initial interaction
• Update lead information and maintaining reports

Qualifications:

• Knowledge of sales and marketing principles and strategies
• Relevant work experience in telemarketing, sales, marketing, or promotions
• Product knowledge -- Training provided
• Proficiency in relevant computer applications

Job Description
Participating as a member of the Member and Provider Services Department Management Team, including strategy, budgeting, staffing projection and quality improvement.
Creating a culture within the Team of exceptional service to members and their providers, as well as transparency in reporting results, trends and issues to Senior Management and clients.
On an ongoing basis, monitoring the phone system and Team queues to ensure that service levels (i.e., percentage of call answered by a live operator in 45 seconds, average speed to answer, longest hold time and abandon rate) are met, and Team member production measured by number of calls handled and average length of call is reasonable based on each Team member's experience.
During exceptionally busy times, supporting the remainder of the Team in meeting service levels by signing into a queue and handling calls.
Responsible for managing the Team's staffing, including analysis of call patterns, service trends and attendance so that requires service levels are met.
Responsible for ensuring that any messages left for the Team or scheduled outbound calls occur within 1 working day of the message being left or the request for an outbound call.
Responsible for ensuring that Representatives take an active role in ensuring that any support requested from other Departments for Open calls is received, and the member or provider is provided with updates on progress toward resolving an issue.
Responsibility for ensuring that any correspondence received by the Team, including mail and electronic mail is answered within 1 working day. Any email issue noted as urgent should be responded to within 4 hours.
Assuming responsibility for expertise in all facets of the client being serviced by the Supervisor's Team, including programs, plans, marketing organizations, contacts and relevant Policies and Procedures.
Working with PAS' Documentation Coordinator and Trainer to ensure that reference materials for the Team's client are accurate, up-to-date and designed in such a manner as to create efficiency in call resolution.
Within the Team, ensuring that appropriate lines of communication and standards for call escalation are established. This may include formal or informal designation of senior representatives or team leaders to support the remainder of the team.
Ensuring that all Team members understand the importance of privacy and accuracy in the information they provide, and work with Enterprise Risk Management (ERM) Auditors on any quality issues which emerge.
Act as a liaison with clients for escalation of service issues or program questions, establishing a strong working relationship and client trust.
Assists with the development of Policies and Procedures for the Member and Provider Services Department.
Supervisory Responsibilities: 2 + employees in a growing department
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
A minimum of at least 2 years in a Supervisory role in an inbound Customer Service Center, servicing health insurance policies or benefits.
A minimum of at least 5 years working in an inbound Customer Service Center, including acting in the role of a Representative, Supervisor or Auditor/Trainer.
Strong organizational, interpersonal, and motivational skills.
Excellent written and verbal communication skills.
Certificates, Licenses, Registrations:
None
Computer Skills:
Proficiency using software programs such as MS Word, ACCESS, PowerPoint, Excel and Outlook

When your child needs care, our compassionate team has years of experience in meeting the medical needs of children of all ages.

Johns Hopkins All Children's Hospital is a premiere clinical and academic health system, providing expert pediatric care for infants, children and teens with some of the most challenging medical problems. We are the #1 Children's Hospital in Florida and Nationally ranked in specialties' that include Cardiology, Endocrinology and More!

Primary Position Summary:

The RN II is responsible for:

* Providing patient centered, specialized nursing care across the continuum through an interprofessional approach to treatment, research, education, and advocacy.
* Coordinating care for assigned patients on a shift to promote the achievement of clinical outcomes.
* Providing direction to other team members to promote quality, safety, and excellence in care.
* Providing evidence-based patient care based on the nursing process policy, procedures, and protocols of the Johns Hopkins All Children's Hospital.
* Working collaboratively with a multidisciplinary health care team to optimize patient care outcomes.
* Participating and promoting quality clinical improvement by supporting departmental and hospital safety standards.
* Practicing and promoting responsible cost-effective use of resources.
* Completing all identified annual requirements and competencies for patient population, unit, department, and institution.
* Participating in the performance appraisal process.
* Consistently demonstrating organization's core values.

Work Location: St. Petersburg, FL

Work Hours: 20 hours per week. (2-10 hr NIGHT shifts) Every other weekend off

What awaits you:

* Nurse to patient ratios for the highest quality of care.
* Flexible self-scheduling option to balance work, family and personal life.
* Collaborative working environment with shared governance and Nurse here have a seat at the table.
* First class patient care through a collaborative interprofessional team using advanced evidence-based practice through continuous research and development.

Who Should Apply:

* BSN from an accredited School of Nursing, preferred. Applicants with an Associate Degree in nursing will be considered and must obtain BSN within 36 months of hire
* Registered Nurse (RN) Required. Florida State or Compact License required
* A minimum of one year of experience as a licensed Registered Nurse
* Preferred experience in pediatric and/or Emergency
* BLS certification provided by AHA

At Johns Hopkins All Children's Hospital, we stand in the forefront of healthcare and nursing practice, and we stand for our patients. Our Nurse Managers play a significant role to ensure we uphold the highest standards of patient care

Johns Hopkins All Children's Hospital is recognized as a Magnet(R) designated hospital by the American Nurses Credentialing Center (ANCC), the largest and most prominent nurses credentialing organization in the world.

Salary Range: Minimum 35.56/hour - Maximum 52.80/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.

In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!

Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

When your child needs care, our compassionate team has years of experience in meeting the medical needs of children of all ages.

Johns Hopkins All Children's Hospital is a premiere clinical and academic health system, providing expert pediatric care for infants, children and teens with some of the most challenging medical problems. We are the #1 Children's Hospital in Florida and Nationally ranked in specialties' that include Cardiology, Endocrinology and More!

Primary Position Summary:

The RN II is responsible for:

• Providing patient centered, specialized nursing care across the continuum through an interprofessional approach to treatment, research, education, and advocacy.
• Coordinating care for assigned patients on a shift to promote the achievement of clinical outcomes.
• Providing direction to other team members to promote quality, safety, and excellence in care.
• Providing evidence-based patient care based on the nursing process policy, procedures, and protocols of the Johns Hopkins All Children's Hospital.
• Working collaboratively with a multidisciplinary health care team to optimize patient care outcomes.
• Participating and promoting quality clinical improvement by supporting departmental and hospital safety standards.
• Practicing and promoting responsible cost-effective use of resources.
• Completing all identified annual requirements and competencies for patient population, unit, department, and institution.
• Participating in the performance appraisal process.
• Consistently demonstrating organization's core values.

Work Location: St. Petersburg, FL

Work Hours: 20 hours per week. (2-10 hr NIGHT shifts) Every other weekend off

What awaits you:
• Nurse to patient ratios for the highest quality of care.
• Flexible self-scheduling option to balance work, family and personal life.
• Collaborative working environment with shared governance and Nurse here have a seat at the table.
• First class patient care through a collaborative interprofessional team using advanced evidence-based practice through continuous research and development.

Who Should Apply:
• BSN from an accredited School of Nursing, preferred. Applicants with an Associate Degree in nursing will be considered and must obtain BSN within 36 months of hire
• Registered Nurse (RN) Required. Florida State or Compact License required
• A minimum of one year of experience as a licensed Registered Nurse
• Preferred experience in pediatric and/or Emergency
• BLS certification provided by AHA

At Johns Hopkins All Children's Hospital, we stand in the forefront of healthcare and nursing practice, and we stand for our patients. Our Nurse Managers play a significant role to ensure we uphold the highest standards of patient care

Johns Hopkins All Children's Hospital is recognized as a Magnet(R) designated hospital by the American Nurses Credentialing Center (ANCC), the largest and most prominent nurses credentialing organization in the world.

Salary Range: Minimum 35.56/hour - Maximum 52.80/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.

In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!

Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

**Description**
**Introduction**
Do you want to join an organization that invests in you as a(an) Nutrition Care Call Center Agent? At HealthTrust Supply Chain, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.
**Benefits**
HealthTrust Supply Chain offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
+ Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
+ Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
+ Free counseling services and resources for emotional, physical and financial wellbeing
+ 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
+ Employee Stock Purchase Plan with 10% off HCA Healthcare stock
+ Family support through fertility and family building benefits with Progyny and adoption assistance.
+ Referral services for child, elder and pet care, home and auto repair, event planning and more
+ Consumer discounts through Abenity and Consumer Discounts
+ Retirement readiness, rollover assistance services and preferred banking partnerships
+ Education assistance (tuition, student loan, certification support, dependent scholarships)
+ Colleague recognition program
+ Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
+ Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits ( Eligibility for benefits may vary by location._**
You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for a dedicated Nutrition Care Call Center Agent like you to be a part of our team.
**Job Summary and Qualifications**
The Culinary Call Center serves as the primary contact for patients, family members and nursing staff seeking to submit patient requests and preferences for food, beverages and meal services, as well as those seeking to resolve foodservice issues and concerns. The Nutrition Care Assistant assures a high level of customer service and patient satisfaction. The position answers calls, processes meal requests and enters required information into the patient's meal record in Computrition Nutrition Care Management system (NCM). The position establishes rapport and connection with customers in effort to promote exceptional customer service and courteously relates to and resolves issues with empathy and urgency while focusing on timely follow up. The Nutrition Care Assistant is expected to maintain general competencies specific to all aspects of Patient Foodservice, including patient menus, diet order restrictions, and meal service timeframes for assigned facilities.
**What you will do in this role:**
+ Answer calls in centralized call center for patient foodservice throughout the division, assuring appropriate and timely processing of patient food/beverage requests. Uses exceptional customer service.
+ Complete assigned duties providing services that meet the needs of patients and the division, company and regulatory standards.
+ Assure timely and accurate processing of all meal orders, tray tickets, and diet office reports.
+ Identify, trouble-shoot and resolve issues presented by customers in a timely manner.
+ Notify Manager or on-duty lead of any unresolved issue and request assistance as necessary.
+ Demonstrate service excellence principles in all interactions with patients, family members and caregivers. Assure patient safety, dignity and privacy at all times.
+ Maintain the strictest confidentiality regarding patients according to policy and procedures.
+ Establish and maintain rapport through effective communication and timely follow-up with customers, coworkers, management, and outside agencies.
+ Produce monthly meal count reports and provide to manager and enter for month-end reporting for assigned facilities.
**What qualifications you will need:**
+ High School Diploma or equivalent (GED). Required
+ Associate Degree or higher in related field. Preferred
+ Experience in hospital foodservice required, with 2-3 years diet office or customer service or related experience. Required
+ Previous experience in healthcare patient foodservice and/or call center environment. Preferred Knowledge of modified diets, foodservice and culinary activities and duties, terminology and nomenclature. Preferred
+ Computer experience with all aspects of food service to include but not limited to Diet Office and/or Call Center processes. Preferred
HealthTrust Supply Chain ( is a critical part of HCA Healthcare's strategy. Our focus is to **improve performance** and reduce costs. We do this by joining non-clinical and administrative functions. HealthTrust Supply Chain best practice methodologies. We develop, apply and monitor **cost-efficient initiatives** and programs for HCA Healthcare. By improving facility efficiency, medical professionals can focus on our mission - patient care.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Nutrition Care Call Center Agent opening. Qualified candidates will be contacted for interviews. **Submit your resume today to join our community of caring!**
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
HT-AFHP