241 Customer Service Representatives jobs in Crown Point

Job Description

Employment Status: Exempt
Work Hours: 40 hours/week

Hurley & Associates is an Agri-Marketing company grounded in Christian and family values. Our mission is to make a positive difference in the success of farmers by helping them secure revenue through tailored commodity risk management strategies. We are committed to supporting agricultural producers by aligning our services with their individual operations and risk tolerance.

We offer a competitive benefits package, including health, dental and vision coverage, Basic and Voluntary Life Insurance, Health Savings Account, 401(k) retirement plan, Employee Assistance Program (EAP), Short Term Disability, and Long Term Disability.

This position plays a key role in supporting our Ag Risk-Marketing Consultants by providing exceptional customer service and assisting with various marketing tasks. This position is essential in ensuring that our consultants can maximize their talents to benefit our clients and Hurley & Associates. The role involves basic marketing activities, assessing client financials, data entry, and other assigned tasks, along with regular client interaction. Success in this role requires strong communication skills, attention to detail, a professional demeanor, integrity, and confidentiality.

Administration

• Demonstrate excellent interpersonal skills and a friendly, professional presence to thrive in a team environment.
• Exhibit strong attention to detail, especially when working with numbers.
• Conduct research and organize information efficiently.

Marketing

• Apply knowledge of marketing tools used to manage risk, such as futures and options.
• Preferably possess agricultural experience and an understanding of agricultural operations and financial risk tolerance.
• Interpret farm financials to meet Hurley’s cash flow requirements.
• Support business marketing activities that promote Hurley & Associates.

Client Documentation

• Prepare reports and information for client meetings.
• Update brokerage accounts and maintain accurate client documentation in files and software.
• Relay daily fill information to clients via email.
• Accurately enter client-provided farm financial data into Hurley software.
• Track and maintain grain inventory for clients.
• Provide end-of-year tax projections to clients, as needed.

• High School Diploma: Required
• 2- or 4-Year Degree: Preferred
• Experience: At least one year of related experience is preferred

• Series 3 License: Required for grain brokers after hire

• May be required to work more than 40 hours per week as needed.

Comments:
Duties and responsibilities may change according to the needs of the company.

Equal Opportunity Employer:
Hurley & Associates, Inc. is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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Location: 2434 Interstate Plaza Dr., Hammond, IN 46324

Shift: Midshift; 10 AM or 11 AM start time; Weekend and/or Holiday Rotation; Rotating Shifts

FTE: 0.9

WHY ALVERNO

We are a highly reliable scientific organization building a culture of service. Our commitment advances the health, wellness and continuity of care in the communities we serve. We are one of the largest integrated laboratory networks serving hospitals in the Midwest region. Our network includes 32 hospitals and multiple physician offices.

WHAT WILL YOU DO

This individual is responsible for all needed client services functions including answering, directing and initiating telephone calls including notifying clients/physicians of alert values and documenting notification. He/she will also assist clients in utilizing ACL's services, assist all laboratory functions in adding and deleting tests at clients' requests, maintain appropriate records of these actions and assist in handling all client issues as directed and as needed. In addition, this individual must maintain a highly professional attitude and appropriate behaviors as frequent and sensitive client interactions occur. Must be able to manage stress associated with work assignments and deadlines. This individual shall maintain a healing environment for employees and patients with a spirit of caring and concern as incorporated in the philosophy of our Catholic healthcare systems while performing all job functions.

WHAT WE ARE LOOKING FOR

High school diploma or GED Equivalent required.

Previous experience with computers required.

Knowledge and competency in medical laboratory terminology and functions.

Relevant experience in a medical setting is highly desired.

• Processes financial transactions for clients accurately and efficiently.
• Identifies client needs uncovered during business interactions and/or conversations, promotes products and services and refers clients to the appropriate bank colleague if needed.
• Builds client loyalty; establishes client relationships, including addressing each client by name.
• Consistently delivers exceptional customer service to each and every client.
• Follows established Bank policies, procedures and guidelines.
• Participates in retail sales programs to help meet personal and banking center goals.
• Actively participates in team meetings and participates in community projects and appropriate educational programs related to the position.
• Balances cash drawer and assists banking center team in operational duties (i.e., balancing the ATM, vault and end of day work).
• Regular and predictable attendance is an essential requirement of the position.
• Responsible for the completion of all compliance training related to the position.
• Must understand all applicable laws and regulations that apply to the position and complies with the requirements.

• One (1) or more years of customer or retail service experience preferred.
• Cash handling experience preferred.
• Ability to respond and assist clients with inquiries and/or problem resolution.
• Customer service and sales oriented.
• Careful attention to detail and time management.
• Good listening and verbal and communication skills.
• Good PC skills - ability to work in Windows based system essential.
• Ability to cross-sell bank products and services.
• Ability to work evenings and weekends based on banking center needs.
• Ability to communicate in another language is a plus.
• Good organizational skills.
• Ability to work in a team atmosphere.
• Ability to protect the confidentiality/privacy of others as appropriate, as well as of company documents and records.
• Ability to handle multiple tasks in a fast-paced environment.

• Answer inbound calls and assist customers with questions, concerns, or product/service issues
• Use provided tools to document and resolve customer needs accurately
• Follow established protocols for communication and case handling
• Participate in required certification courses to qualify for client assignments
• Deliver service in a professional and brand-aligned manner
• Maintain performance targets in quality, communication, and efficiency

• High school diploma or GED required
• Must be at least 18 years of age
• Authorized to work in the United States
• U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
• Strong communication and active listening skills
• Basic computer knowledge and typing ability
• Ability to follow detailed instructions and meet performance standards
• Prior customer service or call center experience is a plus
• Spanish language skills are a bonus

• Remote position - no commute
• Paid training (after client certification)
• Flexible schedule options
• Paid time off
• Career advancement opportunities
• Access to telehealth benefits
• All information kept confidential under EEO guidelines

• Assists the Help Desk Team to deliver technology support.
• Assist with the deployment of new equipment.
• Assist with software installs.
• Assist in collecting information for the equipment inventory.
• Assist in printer issues. Goals of the Internship:
• Learn some of the many facets of Information Services and Technology
• Hands on learning experience in the technology arena
• Learn how to work with different types of personalities

• Assists the Help Desk Team to deliver technology support.
• Assist with the deployment of new equipment.
• Assist with software installs.
• Assist in collecting information for the equipment inventory.
• Assist in printer issues. Goals of the Internship:
• Learn some of the many facets of Information Services and Technology
• Hands on learning experience in the technology arena
• Learn how to work with different types of personalities