237 Customer Service Representatives jobs in Crown Point

NWIBaths.com is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling in the Northwest Indiana and Chicagoland area. We enrich the lives of those we touch with bathrooms that are attractive, durable, and maintenance-free.

We are looking for an in person professional Call Center Representative for our office in Merrillville, IN. Join our team of winners and earn a substantial income. Work for one of the fastest growing companies in the industry. Earn money while making a positive impact that helps homeowners improve their homes. Hourly pay plus volume bonuses based on quality appointments. Flexible schedule, and opportunities for extra hours.

$15 - $27+ through uncapped bonuses on top of hourly pay. Room for advancement.

• Set up qualified appointments for free consultations
• Contact homeowners by outbound calls
• Deliver scripted pitch to the homeowners
• Adjust scripted pitch to meet needs of specific homeowners
• Handle homeowner's questions and objections
• Obtain homeowners information including names, addresses, phone numbers, etc.
• Input appointment details into the computer system
• Confirm appointments placed with canvassers or sales representative
• Issue appointments for reps to meet prospective homeowners
• Answer inbound calls
• Update lead information and maintaining reports

• Customer service and interpersonal expertise
• Strong, clear and concise written and verbal communication
• Confidence on the phone, and speaking with customers
• Knowledge of sales, marketing principles, and strategies
• Relevant work experience in telemarketing, sales, marketing, or promotions
• Proficiency in relevant computer applications
• Resilience, adaptability, persistance, persuasion, and problem solving
• Company services and product proficiency - training provided
• Reliable transportation

Martec is a rapidly growing company with over 60 years in the transportation industry and is the largest and most experienced single-source for intermodal and semi-trailer repair parts and supplies distributed to the Americas. We are looking to provide a great opportunity for the right candidate who is eager for opportunity and growth. If you love meeting new people and are looking for a great company with internal upward mobility, please submit your resume for consideration!

This position is full-time, Monday - Friday, $21.00 - $23.00/hr.

The core responsibilities for this position include managing orders, inventory requirements, and adhering to company process controls and fulfilling customer orders. Our ideal candidate should have strong data entry skills and customer service skills. There are additional opportunities for advancement within our management team.

• Answer inquiries via phone, email, and fax.
• Process orders placed by phone, email or fax accurately and timely.
• Ability to identify and resolve issues in regard to shipments or order processing.
• Respond to all inquiries in a professional and timely manner
• Build a rapport with each customer. Actively listen to customer's requests and inquiries
• Handle each call until a resolution is reached; including follow-up to ensure the actions are completed.
• Ability to establish and maintain a positive and professional relationship with clients, co-workers and visitors
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

• Must have strong written and verbal skills
• Must be able to multi-task
• High school diploma required; college degree or current enrollment highly preferred
• Strong data entry skills, alphanumeric preferred
• Experience with Microsoft Office
• Professional and customer friendly phone etiquette
• Strong organizational, interpersonal and communication skills
• Team-oriented mindset and strong work ethic
• Minimum 3 years office experience
• Ability to type 50+ WPM
• Prior experience with order fulfillment is a plus

• Affordable Medical, Dental, and Vision Insurance
• 401(k) + Company Match!
• Life Insurance/Accidental Death/Long-Term Disability Company Paid
• Supplemental Life Insurance
• PTO After 30 Days
• Paid Holidays After 30 days
• Parental Leave after 6 Months of Hire
• Employee Assistance Program (EAP)

***Employees are eligible to begin using insurance the 1st of the month following 60 days***

We are an EEO Employer that offers great growth opportunity and strives to promote from within those employees that share our same company values and exhibit a strong work ethic. If you are a perfectionist who loves alphanumeric data entry, is great at interacting with people, and feel you could represent our values at Martec each day to all our customers, please submit your resume for consideration! Background check, physical exam, and drug screening will be required.

• Answer inquires via phone, email, and fax.
• Process orders placed by phone, email or fax accurately and timely.
• Ability to identify and resolve issues in regard to shipments or order processing.
• Respond to all inquiries in a professional and timely manner
• Build a rapport with each customer. Actively listen to customer's requests and inquiries
• Handle each call until a resolution is reached; including follow-up to ensure the actions are completed.
• Ability to establish and maintain a positive and professional relationship with clients, co-workers and visitors
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

• Must have strong written and verbal skills
• Must be able to multi-task
• High school diploma required; college degree or current enrollment highly preferred
• Strong data entry skills, alphanumeric preferred
• Experience with Microsoft Office
• Professional and customer friendly phone etiquette
• Strong organizational, interpersonal and communication skills
• Team-oriented mindset and strong work ethic
• Minimum 3 years office experience
• Ability to type 50+ WPM
• Prior experience with order fulfillment is a plus

• Affordable Medical, Dental, and Vision Insurance
• 401(k) + Company Match!
• Life Insurance/Accidental Death/Long-Term Disability - Company Paid
• Supplemental Life Insurance
• PTO After 30 Days
• Paid Holidays After 30 days
• Parental Leave after 6 Months of Hire
• Employee Assistance Program (EAP)