169 Customer Service Representatives jobs in Deltona
Technical Help Desk 2
Posted 1 day ago
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Pay rate: $ 29.58/hr
Shift availability: 7 AM - 4:30 PM (Monday - Friday)
**For instant consideration for this role, click on Apply Now**
**Preferred Job Requirements:**
+ **Experience:** Strong experience supporting Windows Operating Systems, Android and Apple Devices, Configuration Manager, Active Directory, corporate networks, Modern Workplace, Azure AD, End Point Manager, Intune, Office 365.
+ **Education:** Associate's degree in information systems, Computer Science, or a comparable program required; bachelor's degree preferred.
+ **Work Experience** : At least 5+ years of work experience in providing support in a related field.
**Primary Duties and Responsibilities:**
+ **Diagnose, Analyze, and Resolve Advanced Issues:** Serve as the initial point of contact, providing timely and effective first level support for complex problems affecting company hardware, software, and network infrastructure across various departments. This includes, but is not limited to, troubleshooting Windows, Android, and Apple operating systems and associated peripherals, with a focus on resolving issues directly when possible before escalating to specialized support teams for further assistance.
+ **Network Support and Testing:** Serve as the first line of testing for the Client network infrastructure. Utilize network testers, verify connectivity to switches, conduct Wi-Fi surveys, perform basic troubleshooting of firewall issues, and ensure local ISP communication is effective.
+ **Advanced Device Management:** Manage device replacements according to warranty schedules, deploy new technologies, and assist with the installation of network hardware such as servers and switches. Support manufacturing equipment and processes along with site security processes and controls. This data is internal to client.
+ **Documentation and Compliance:** Maintain accurate and comprehensive documentation of work processes, device management, and compliance activities, ensuring all installations adhere to Client Information Security guidelines.
+ **Team Collaboration and Knowledge Sharing:** Foster a collaborative team environment by actively engaging in group initiatives, sharing expertise, and providing guidance to colleagues to enhance collective knowledge and performance. Support peers in cross functional tasks to ensure a cohesive approach to delivering technology solutions that drive company success.
+ **Technical Resource and Project Execution:** Act as a key technical resource, provide planning, and drive the execution of special projects without compromising current job duties. Assist in communication to end-users regarding changes, upgrades, or planned outages.
+ **Warranty and Repair:** Conduct advanced warranty and repair work with vendors and support ordering computers and accessories for site level requirements.
+ **Customer Service Skills:** Deliver superior customer service by effectively communicating with users to understand their needs, providing timely resolutions to their technical issues, and maintaining a positive and supportive interaction. Escalate complex issues to Level III Technical Support Specialists or Team Lead, ensuring a seamless user experience.
As a reminder, this role is being recruited for by one of our National Recruitment Teams and not your local Branch. In order to be considered, please follow the steps included upon your application. If you are interested in a **Technical Help Desk 2** working in **Edgewater, FL 32141.** APPLY NOW for instant consideration!
**Pay Details:** $29.58 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
+ The California Fair Chance Act
+ Los Angeles City Fair Chance Ordinance
+ Los Angeles County Fair Chance Ordinance for Employers
+ San Francisco Fair Chance Ordinance
**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Call Center Representative
Posted today
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Ascensus is the largest independent retirement and Government Savings services provider in the US, helping millions of Americans save for the future. We are looking for client-focused talent who have service as part of their DNA, rather than just part of a job. We take serving our clients seriously and need individuals who want to learn our business, embrace our core values, and work within a team environment. If you can see every interaction as an opportunity to achieve client satisfaction, we want to talk with you! New/Recent Graduates are encouraged to apply.
The first 4-6 weeks consist of training from 8:00 am to 4:30 pm EST Monday through Friday in office. Note: After training is complete, you remain in the 8am-4:30pm EST shift but will work in a hybrid schedule (Tuesday-Thursday) in office.
The Call Center Representative position is responsible for customer service and processing for account-based employee benefit plans within our service center teams. Service center teams are accountable for servicing Flexible Spending Accounts (FSA), 529 Educational Savings accounts, Qualified Plan Retirement accounts and State Sponsored Retirement Program accounts. Associates will handle requests from participants, financial advisors, and plan administrators seeking information or executing requests on specific accounts, products or plans. They are responsible for providing high quality service to all callers using phone, email or chat. Call Center Representatives handle requests provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts using provided processes. The associate provides excellent customer service through phone calls, emails and/or online chat and supports efficient administration of plans and department practices.
Movement between service center roles, described above may take place to support business needs and seasonal volume, throughout the year. Training would be provided, prior to any movement to support a new product. The requirements listed are representative of the knowledge, skills, and/or ability required. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Below functions are across all roles.
- Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance filings, documentation and reports; or (b) administer payments based on plan information and documentation, in a timely manner.
- Respond to all account owners and participant phone inquiries and requests in a timely and accurate manner. Meet department and individual service levels and quality goals and support department business objectives. Proactively engage participants, anticipate their needs, offer assistance and solutions.
- Process financial and non-financial transactions timely and accurate.
- Demonstrate flexibility and team-orientation.
- Comply with plan document provisions, regulations, guidelines and company procedures. Maintain confidentiality and keep department, client and participant HIPAA compliant. Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
Required Education and Experience
- Associates/Bachelors degree or equivalent experience.
- 2-3 years of call center or customer service experience preferred
- Ability and proficiency with Microsoft Office and Excel applications, and claims processing or benefit card systems.
- Ability to handle stressful situations regarding urgent customer needs. Advanced proficiency with Excel and database applications, including formatting and formulas.
- Computer proficiency is required
- Excellent listening, verbal and written skills
- Detail oriented, flexible, and self-motivated
Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.
Pharmacy Technician Call Center,
Posted 1 day ago
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Job Description
AssistRx has engineered the perfect blend of technology and talent to deliver best in class results. We believe that access to therapy transforms lives and is achieved through the powerful combination of our people and technology. We leverage advanced custom software, data analytics, and a patient-centered approach to transform medication management into a seamless and efficient process.
The Pharmacy Technician is responsible for supporting the pharmacist in the accurate and timely fulfillment of prescriptions. This role encompasses a variety of technical functions, including packaging, inventory management, and record keeping, as well as repetitive or routine tasks associated with prescription processing in a licensed pharmacy setting. The Pharmacy Technician operates in compliance with the rules and regulations established by the Florida State Board of Pharmacy and Federal Pharmacy Law.
Job Details Snapshot:
- Location: AssistRx | 495 Keller Rd | Maitland, FL 32751
- Schedule: Monday to Friday
Why Choose AssistRx:
- Competitive Compensation: Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary. Tenure vacation bonus: $1,000 upon 3-year anniversary and $,500 upon 5-year anniversary.
- Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications.
- Flexible Culture: Many associates earn the opportunity to work from home after 120 days. Enjoy a flexible and inclusive work culture that values work-life balance and diverse perspectives.
- Career Growth: We prioritize a "promote from within mentality". We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization.
- Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry.
- Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible. Tell your friends about us! If hired, receive a 750 referral bonus!
Duties and Responsibilities:
- Perform packaging, labeling, record keeping, and other tasks associated with prescription fulfillment and dispensing.
- Contact physicians to obtain missing or necessary prescription information.
- Collect and verify pertinent patient information to ensure accurate processing.
- Assist the Pharmacist in maintaining procedures and documentation to ensure compliance with state and federal regulations.
- Adhere strictly to HIPAA regulations to safeguard patient confidentiality.
- Respond to customer inquiries via phone, providing support with order placement, system navigation, and product location.
- Accurately count, label, and prepare prescriptions according to established protocols.
- Maintain a clean, safe, and organized work environment in accordance with regulatory standards.
- Deliver high-quality customer service, fostering positive relationships with patients at the pharmacy counter.
- Support inventory management by ensuring timely processing and stock control to improve operational efficiency.
- Use pharmacy management software for accurate and efficient prescription processing.
- Assist pharmacists in preparing and dispensing medications to ensure patient safety and satisfaction.
- Perform other duties as assigned by pharmacy management.
Pharmacy Technician Call Center (no evenings or weekends)
Posted today
Job Viewed
Job Description
AssistRx has engineered the perfect blend of technology and talent to deliver best in class results. We believe that access to therapy transforms lives and is achieved through the powerful combination of our people and technology. We leverage advanced custom software, data analytics, and a patient-centered approach to transform medication management into a seamless and efficient process.
The Pharmacy Technician is responsible for supporting the Pharmacist in the accurate and timely fulfillment of prescriptions. This role encompasses a variety of technical functions, including packaging, inventory management, and record keeping, as well as repetitive or routine tasks associated with prescription processing in a licensed pharmacy setting. The Pharmacy Technician operates in compliance with the rules and regulations established by the Florida State Board of Pharmacy and Federal Pharmacy Law.
Job Details Snapshot:
- Location: AssistRx | 495 Keller Rd | Maitland, FL 32751
- Schedule: Monday to Friday
Why Choose AssistRx:
- Competitive Compensation: Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary. Tenure vacation bonus: $1,000 upon 3-year anniversary and $,500 upon 5-year anniversary.
- Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications.
- Flexible Culture: Many associates earn the opportunity to work from home after 120 days. Enjoy a flexible and inclusive work culture that values work-life balance and diverse perspectives.
- Career Growth: We prioritize a "promote from within mentality". We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization.
- Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry.
- Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible. Tell your friends about us! If hired, receive a 750 referral bonus!
Duties and Responsibilities:
- Perform packaging, labeling, record keeping, and other tasks associated with prescription fulfillment and dispensing.
- Contact physicians to obtain missing or necessary prescription information.
- Collect and verify pertinent patient information to ensure accurate processing.
- Assist the Pharmacist in maintaining procedures and documentation to ensure compliance with state and federal regulations.
- Adhere strictly to HIPAA regulations to safeguard patient confidentiality.
- Respond to customer inquiries via phone, providing support with order placement, system navigation, and product location.
- Accurately count, label, and prepare prescriptions according to established protocols.
- Maintain a clean, safe, and organized work environment in accordance with regulatory standards.
- Deliver high-quality customer service, fostering positive relationships with patients at the pharmacy counter.
- Support inventory management by ensuring timely processing and stock control to improve operational efficiency.
- Use pharmacy management software for accurate and efficient prescription processing.
- Assist pharmacists in preparing and dispensing medications to ensure patient safety and satisfaction.
- Perform other duties as assigned by pharmacy management.
Registered Nurse - Relief on Call - Crisis Center
Posted today
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Job Description
Essential Job Functions:
* Provides quality nursing care to clients in accordance with established agency and program guidelines.
* Performs initial and ongoing health assessments, assesses patient integrated healthcare needs, and identifies any barriers to accessing care.
* Assesses situations and uses sound judgment in applying medical or emergency intervention techniques.
* Properly administers medication; documents results; takes vital signs on clients.
* Monitors patients for changes in health status after medication change, change in key health indicators, hospitalization or any assessed decline in function or presentation.
* Monitor lifestyle factors affecting health and assist the client with goal setting to achieve behavioral change.
* Provides client education specific to client age and condition.
* Utilizes effective infection control techniques and methods.
* Obtains and reviews prior medical records and medical history to evaluate for scope of care.
* Communicates effectively with clients, peers, professionals, and community agencies regarding client needs.
* Participates in staff meetings as required by program guidelines.
* Arranges medical appointments, makes referrals, and coordinates with community medical providers.
* Arranges and coordinates lab work and advises of unusual laboratory results.
* Handles verbal and /or physically abusive, aggressive clients, utilizing de-escalation techniques to ensure safety.
* Performs timely and accurate documentation of client care in SMA's EMR, and in accordance with program policy and procedure.
* Confirms client payer source and obtains authorizations when required by program guidelines.
* Performs related work as required/assigned.
Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Education and/or Experience: Registered Nurse in the State of Florida. Experience with healthcare delivery in primary care, mental health and/or substance abuse preferred. Current BLS Certification or CPR Certification as required by program. Additional education and/or experience may be required as per specific program guidelines.
Knowledge/Skills/and Abilities:
* Must be knowledgeable and demonstrate competency in current principles and practices of healthcare delivery in diverse populations to include mental health and substance abuse.
* Must be knowledgeable and demonstrate competency in computer skills including Emergency Medical Records.
* Demonstrates ability to quickly assess situations and use sound judgment in applying medical or emergency intervention techniques.
* Ability to develop a collaborative therapeutic alliance with individuals and/or family members served and other members of the integrated healthcare team.
* Ability to communicate effectively both verbally and in writing.
Necessary Special Requirements: Possession of a valid Florida driver's license, acceptable driving record, and proof of personal automobile insurance if required to drive an SMA vehicle and/or use a personal vehicle for SMA business. Complete State of Florida mandatory background screening prior to start of employment. Complete SMA required training during the first six (6) months of employment and updated if required. Current BLS Certification or CPR Certification as required by program.
Physical: Mobility and ability to bend and reach during an 8-12 hour day. Able to lift minimum 10 pounds. Visual and auditory acuity sufficient to evaluate, intervene, treat, and record client health care needs. Fine motor skills for legible and accurate charting, daily correspondence and presentation, either manually or orally. Work endurance ability to work 8-12 hour shifts with a meal break, as possible. Routine 8-12 hour shifts. Hours and days off may vary. Extra hours may be required. Work assignment locations may vary.
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