221 Customer Service Representatives jobs in Deltona

Registered Nurse - Relief on Call - Crisis Center

Essential Job Functions:

* Provides quality nursing care to clients in accordance with established agency and program guidelines.
* Performs initial and ongoing health assessments, assesses patient integrated healthcare needs, and identifies any barriers to accessing care.
* Assesses situations and uses sound judgment in applying medical or emergency intervention techniques.
* Properly administers medication; documents results; takes vital signs on clients.
* Monitors patients for changes in health status after medication change, change in key health indicators, hospitalization or any assessed decline in function or presentation.
* Monitor lifestyle factors affecting health and assist the client with goal setting to achieve behavioral change.
* Provides client education specific to client age and condition.
* Utilizes effective infection control techniques and methods.
* Obtains and reviews prior medical records and medical history to evaluate for scope of care.
* Communicates effectively with clients, peers, professionals, and community agencies regarding client needs.
* Participates in staff meetings as required by program guidelines.
* Arranges medical appointments, makes referrals, and coordinates with community medical providers.
* Arranges and coordinates lab work and advises of unusual laboratory results.
* Handles verbal and /or physically abusive, aggressive clients, utilizing de-escalation techniques to ensure safety.
* Performs timely and accurate documentation of client care in SMA's EMR, and in accordance with program policy and procedure.
* Confirms client payer source and obtains authorizations when required by program guidelines.
* Performs related work as required/assigned.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Education and/or Experience: Registered Nurse in the State of Florida. Experience with healthcare delivery in primary care, mental health and/or substance abuse preferred. Current BLS Certification or CPR Certification as required by program. Additional education and/or experience may be required as per specific program guidelines.

Knowledge/Skills/and Abilities:

* Must be knowledgeable and demonstrate competency in current principles and practices of healthcare delivery in diverse populations to include mental health and substance abuse.
* Must be knowledgeable and demonstrate competency in computer skills including Emergency Medical Records.
* Demonstrates ability to quickly assess situations and use sound judgment in applying medical or emergency intervention techniques.
* Ability to develop a collaborative therapeutic alliance with individuals and/or family members served and other members of the integrated healthcare team.
* Ability to communicate effectively both verbally and in writing.

Necessary Special Requirements: Possession of a valid Florida driver's license, acceptable driving record, and proof of personal automobile insurance if required to drive an SMA vehicle and/or use a personal vehicle for SMA business. Complete State of Florida mandatory background screening prior to start of employment. Complete SMA required training during the first six (6) months of employment and updated if required. Current BLS Certification or CPR Certification as required by program.

Physical: Mobility and ability to bend and reach during an 8-12 hour day. Able to lift minimum 10 pounds. Visual and auditory acuity sufficient to evaluate, intervene, treat, and record client health care needs. Fine motor skills for legible and accurate charting, daily correspondence and presentation, either manually or orally. Work endurance ability to work 8-12 hour shifts with a meal break, as possible. Routine 8-12 hour shifts. Hours and days off may vary. Extra hours may be required. Work assignment locations may vary.

Job Description
Job Description Summary
Responsible for preparing the donor, donor area and equipment for the pheresis process.
Job Description
Main Responsibilities
1. Prepares the autopheresis machine for the pheresis process.
2. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
3. Disconnects the donor when the process is complete.
4. Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
5. Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
6. Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
7. Alerts Group Leader or Supervisor of donor flow issues.
8. Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
9. Understands the policies and procedures associated with hyper immune programs at the center if applicable.
10. Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
11. Maintains confidentiality of all personnel, donor and center information.
12. May be cross-trained in other areas to meet the needs of the business.
13. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
14. Perform job-related duties as assigned.
Education
 High school diploma or equivalent required
Experience
Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
ust be able to perform basic math calculations
Working Conditions (physical & mental requirements)
bility to understand, remember and apply oral and/or written instructions
bility to understand and follow basic instructions and guidelines
ust be able to see and speak with customers and observe equipment operation.
ccasionally perform tasks while standing and walking up to 100% of time
each, bend, kneel and have high level of manual dexterity
ccasionally be required to lift and carry up to 25 pounds
ast paced environment with frequent interruptions
requently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens equired to wear Personal Protective Equipment while performing specific tasks or in certain areas
equired to work overtime and extended hours to support center operational needs
Note: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.
Please note, we may not have an immediate need at the present time; however we are always interested in speaking to well qualified candidates for future openings.
If you are interested in exploring a career with CSL, please apply. Someone will follow up depending on the current needs, but please be aware correspondence may not be immediate.
CSL offers the following benefits for this full-time position, most are effective the first day of hire: Options for health care benefits, including choices of plans for medical and prescription drug, dental, and vision coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL's 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company.
**Our Benefits**
CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL's 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit .
**About CSL Plasma**
CSL Plasma ( operates one of the world's largest and most sophisticated plasma collection networks, with over 350 plasma collection centers in the U.S., Europe and China. Headquartered in Boca Raton, Florida, CSL Plasma is a subsidiary of CSL Behring ( , a global biotherapeutics business and a member of CSL. Plasma collected at CSL Plasma facilities is used by CSL Behring for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL ( , headquartered in Melbourne, Australia, employs 32,000 people.
**We want CSL to reflect the world around us**
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL ( .
**Do work that matters at CSL Plasma!**
R-259282
CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.

Job Title:
Customer Service/Technical Support Representative (Onsite)
Job Description
The Technical Support Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)
**A NEW CAREER POWERED BY YOU**
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns " **World's Best Workplaces** ," " **Happiest Employees** ," and " **Best Companies for Career Growth** " awards every year? Then a Technical Support Representative position at Concentrix is just the right place for you!
As a Technical Support Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.
**CAREER GROWTH AND PERSONAL DEVELOPMENT**
This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
**WHAT YOU WILL DO IN THIS ROLE**
As a/an Technical Support Representative at Concentrix, you will:
+ Provide inbound customer support.
+ Help customers resolve technical issues.
+ Assist in correcting billing concerns.
+ Deliver expert customer experiences.with a smile
**YOUR QUALIFICATIONS**
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:
+ 18 years or older with a High School Diploma or GED
+ Live within 40 miles of the site and be able to work your full shift in the office
+ You will be expected to utilize multiple systems on a PC throughout your day to day and must pass technical assessments to show those skills
**WHAT'S IN IT FOR YOU**
One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:
+ The base salary range for this position is $18- $22.50/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
+ DailyPay enrollment option to access pay "early," when you want it
+ Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
+ Health and wellness programs with trained partners to help promote a healthy you
+ Mentorship programs that support your rewarding career journey
+ A modern, state-of-the-artoffice setting with advanced technologies and a great team
+ Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
+ Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
**REIMAGINE THE BEST VERSION OF YOU!**
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."
Location:
USA, Lake Mary, FL
Language Requirements:
Time Type:
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents ( to Work:**
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
**Where Job May be Performed:**
Currently, this position may be performed only in the states listed here ( .
Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
-English ( ( request a reasonable accommodation please click here ( .
If you wish to review the Affirmative Action Plan, please click here ( .

On-site Role, Sanford, FL

General Statement/Purpose of Job:

The Customer Technical Support Specialist is a vital link between the company and our customer satisfaction, works directly with customers to provide timely and accurate resolution of standard and complex technical support problems, questions and other technical issues. Priorities for this position are customer satisfaction, problem resolution from a technical standpoint, responding to technical questions, diagnosing and troubleshooting our product. This employee will also play a significant role in dealing with internal quality and provide input on continuous improvement efforts. The Customer Technical Support Specialist will oversee the support of customers encountering problems using the company's products and act as an escalation point.

Essential Duties and Responsibilities:

• Provide exceptional customer service in person, via phone and email as appropriate
• Work through resolution of technical service calls according to generalized procedures and specialized understanding of complex product issues.
• Work independently to solve support issues ensuring that all critical cases or highly complex situations are quickly transferred to appropriate senior staff member for immediate attention and proper escalation.
• Act as escalation point for all requests and technical questions with fiscal responsibility
• Supervise the inbound RMA/Replacement requests to ensure proper staffing and service levels
• Support the development of team members in the Department by facilitating training sessions and participating in employee meetings
• Direct root-cause analysis and other problem-solving activities to identify effective corrective actions and process improvements
• Perform post-resolution follow-ups to ensure problem resolution.
• Maintain a high level of technical competence on GC products and related technologies.
• Serving as a point of contact between Product Managers and Customers.
• Report new or recurring problems to design departments
• May act as subject matter expert on specific product groups
• Work with cross-functional teams to address continuous improvement centered around customer returns
• Monitor work process for testing of returned materials and testing data to ensure timely resolution for customer. Responsible for reporting resolution of cases to the customer.
• Work with internal Sales, Engineering, Manufacturing and Quality teams to understand problem root cause and ensure resolution is provided to customers
• Work closely with our quality team overseas to ensure quality issues are managed and reported to the manufacturer that will allow the company to obtain compensation.
• Work with engineering and other production staff regarding modifications.
• Set up, perform tests and record data according to established processes and quality control measures.
• Assist with all related customer correspondence and processing of returns and replacements in ERP system. Ensure timely delivery of replacement parts to warranty and contracted customers
• Accurately document customer information and problem/issue description of all new cases
• Maintain records of all returned samples and ensure proper disposal once case is closed on a monthly basis.
• Occasionally work off hours in support of operational issues
• Assist with other duties assigned based on growth of the Quality/Technical support Department

Position Criteria:

• Excellent written and verbal communication skills.
• Outstanding interpersonal skills with the ability to work with all levels of personnel.
• Ability to establish strong internal and external customer relationships.
• Ability to maintain a positive attitude under stress.
• Strong organizational skills and the ability to prioritize and work within a fast-paced changing environment.
• Ability to take direction and work both independently and as part of a team.
• Strong computer skills with the following programs:
  1. Excel
  2. Word
  3. Outlook

Basic Qualifications:

• Minimum of 3 years' experience in Customer Service Support
• Proficient in Microsoft Office applications
• Critical thinking skills

Travel:

Minimal travel required if any.

Working Conditions:

Work is primarily conducted in an office working environment with some exposure to distribution facility

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.