Help Desk Technician I

70595 Lafayette, Louisiana City of Shreveport, LA

Posted 1 day ago

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Job Description

Salary : $3,035.07 - $4,749.33 Monthly
Location : Government Plaza, LA
Job Type: Full Time
Job Number: 2501719
Department: IT - Information Technology-NW
Opening Date: 08/22/2025
Closing Date: 8/29/2025 12:00 PM Central

Class Title

The Help Desk Technician I serves as the first point of contact for users seeking technical assistance over the phone, email or ticketing system.
Duties

Under the general supervision of the Senior Help Desk Technician, this position provides first-level technical support for users. Must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution. Must be highly motivated self-starter and provide quality customer support.
These duties and responsibilities include:
  • Provide first-level contact and problem resolution for all users with hardware, software and applications problems. Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.
  • Complete remote troubleshooting through diagnostic techniques and pertinent questions.
  • Discover the best solution based on the issue and details provided by customers.
  • Walk the customer through the problem-solving process.
  • Direct unsolved issues to the next level of support personnel.
  • Report all events through the trouble ticket system.
  • Provide support as an individual or as a team member to resolve, document and escalate to resolution.
  • Provide accurate and timely logging of problems and resolution for problems.
  • Participate in ongoing personal training and attainment of technical certifications.
  • Perform other duties as assigned.
Minimum Qualifications
  • Associate degree in Computer Science, Information Technology or related field or 2 years of experience in help desk support.
  • Good understanding of computer systems, mobile devices, and other tech products. Ability to diagnose and solve basic technical issues and excellent communication skills.
  • Candidates with experience in municipal government strongly preferred


Normal Promotion Path
Any higher class or level for which eligible and qualified.
The City of Shreveport offers many benefits including vacation and sick leave, health, dental and vision insurance, 10 paid holidays per calendar year and long term disability.
01

What is your highest level of education? in Computer Science, Informaiton Technology or related field?
  • Less than a High school diploma or GED
  • High School diploma or GED
  • Associate's degree
  • Bachelor's degree or higher

02

How many years of experience in help desk support do you have?
  • No experience
  • Less than 2 years of experience
  • At least 2 years but less than 4 years of experience
  • At least 4 years but less than 6 years of experience
  • 6 or more years of experience

03

Please list the name of the company where you obtained this experience and the duties that you performed. Please provide dates of employment. Please do not put "See Resume" (If there is more than one company, please list each separately). Company: Duties:Dates:
Required Question
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Customer Support Specialist

70563 New Iberia, Louisiana Staffmark

Posted 3 days ago

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Job Description

Are you highly organized, detail-driven, and skilled at keeping things running smoothly behind the scenes? Staffmark is hiring a Customer Support Specialist to support a growing operation focused on order management and vendor coordination. If you thrive in a fast-paced environment where accuracy and communication are key, this could be the perfect next step in your career.

Pay: $17.00 per hour

Responsibilities:

  • Enter and manage customer orders using MAS/Sage software
  • Communicate order updates with internal teams via phone and email
  • Perform accurate and timely data entry
  • Coordinate with vendors regarding order details and follow-ups
Qualifications:
  • 3-5 years of experience in administrative or customer support
  • Familiarity with document management systems
  • Strong proficiency in MS Office Suite (Excel, Word, Outlook)
  • Excellent communication skills and attention to detail

Why You'll Love This Job:

We offer a comprehensive benefits package to support your health, financial goals, and work-life balance. Benefits include medical, dental, and vision insurance; life insurance; short-term disability coverage; and a 401(k) retirement plan. You'll also enjoy weekly pay every Friday, access to employee discount programs, and opportunities to earn referral bonuses.

Excited to get started? Click "Apply Now" and a dedicated recruiter will be in touch soo n!
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Customer Support Specialist

70563 New Iberia, Louisiana Staffmark Group

Posted 3 days ago

Job Viewed

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Job Description



Are you highly organized, detail-driven, and skilled at keeping things running smoothly behind the scenes? Staffmark is hiring a Customer Support Specialist to support a growing operation focused on order management and vendor coordination. If you thrive in a fast-paced environment where accuracy and communication are key, this could be the perfect next step in your career.

Pay: $17.00 per hour

Responsibilities:

  • Enter and manage customer orders using MAS/Sage software
  • Communicate order updates with internal teams via phone and email
  • Perform accurate and timely data entry
  • Coordinate with vendors regarding order details and follow-ups

Qualifications:

  • 3-5 years of experience in administrative or customer support
  • Familiarity with document management systems
  • Strong proficiency in MS Office Suite (Excel, Word, Outlook)
  • Excellent communication skills and attention to detail

Why You'll Love This Job:

We offer a comprehensive benefits package to support your health, financial goals, and work-life balance. Benefits include medical, dental, and vision insurance; life insurance; short-term disability coverage; and a 401(k) retirement plan. You'll also enjoy weekly pay every Friday, access to employee discount programs, and opportunities to earn referral bonuses.

Excited to get started? Click "Apply Now" and a dedicated recruiter will be in touch soon!

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

About Staffmark

Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

To read our Privacy Notice for Candidates and Employees/Contractors, please refer to our Privacy Notice for Candidates and Employees/Contractors.

By applying for this job, you agree that you may receive both AI-generated and non-AI generated calls, text messages, or emails from Staffmark Group and/or its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our general Privacy Policy at Privacy Policy - Staffmark

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Customer Service Associate

70560 New Iberia, Louisiana Roses Discount Stores

Posted today

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Job Description

Summary

As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.

Duties and Responsibilities:

• Provides customer engagement in positive and approachable manner. • Assists in maintaining a clean, well-stocked store for customers during their shopping experience. • Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. • Independently stocks shelves and recovers merchandise in the store. • Accurately handles customer funds and processes transactions using the POS system. • Remains constantly aware of customer activity to ensure a safe and secure shopping environment. • Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Position Requirements:

Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.

Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accommodation.

Availability: Ability to work flexible, full-time schedule or part-time to include days, evenings, weekends and holidays.

Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.

Working Conditions

Retail store environment where extended periods of standing are required

Retail store stockroom environment subject to fluctuations in temperature

Frequent lifting and maneuvering of merchandise and displays.

Exposure to dust and extreme temperatures while unloading trailers.

Scheduled work hours may vary, to include evenings and weekends.

• Occasional use of ladders required.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Customer Service Associate

70570 Opelousas, Louisiana Roses Discount Stores

Posted today

Job Viewed

Tap Again To Close

Job Description

Summary

As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.

Duties and Responsibilities:

• Provides customer engagement in positive and approachable manner. • Assists in maintaining a clean, well-stocked store for customers during their shopping experience. • Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. • Independently stocks shelves and recovers merchandise in the store. • Accurately handles customer funds and processes transactions using the POS system. • Remains constantly aware of customer activity to ensure a safe and secure shopping environment. • Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Position Requirements:

Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.

Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accommodation.

Availability: Ability to work flexible, full-time schedule or part-time to include days, evenings, weekends and holidays.

Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.

Working Conditions

Retail store environment where extended periods of standing are required

Retail store stockroom environment subject to fluctuations in temperature

Frequent lifting and maneuvering of merchandise and displays.

Exposure to dust and extreme temperatures while unloading trailers.

Scheduled work hours may vary, to include evenings and weekends.

• Occasional use of ladders required.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Customer Service Representative

70560 New Iberia, Louisiana Planet Fitness - PF Baseline Fitness

Posted today

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Job Description

Job Title:         Customer Service Representative


Reports to:       Club Manager


Status:               Full Time/Part Time/Non-Supervisor/Non-Exempt


Job Summary


Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. 


Essential Duties and Responsibilities 


·       Greet/meet potential members, providing a great customer experience. 
·       Handle front desk related tasks:
o   Answering phone calls in a polite and friendly manner to assist with questions or concerns.
o   Taking info calls and tours
o   Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
·       Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
·       Help maintain the neatness/cleanliness of the club.


Essential Behavior Requirements


·       Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
·       Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
·       Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
·       Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
·       Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. 


Minimum Qualifications


·       Honesty and good work ethic
·       Strong customer service skills
·       Basic computer proficiency


Physical Demands


·       Standing and walking at least 75% of the shift
·       Talking in person or on the phone at least 75% of the shift
·       Must be able to lift to 50 lbs. less than 30% of the time. 


Benefits


·       Dollars for Scholars Program
·       Employee Appreciation Program
·       Free Membership for self and one family member or friend
·       Team Member Support Team
·       Health, Dental and Vision Insurance
·       Critical Illness Insurance
·       Short Term Disability Insurance
·       Accident Insurance
·       Voluntary Life Insurance
·       Pet Insurance 
·       HSA
-      Advancement Opportunities 


Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness


Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

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