311 Customer Service Representatives jobs in Farmersville

D&T Help Desk Analyst
Job ID

Posted
06-Oct-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Digital & Technology/Information Technology
Location(s)
Greenville - Texas - United States of America
Are you a tech-savvy problem solver who loves helping others? Do you thrive in a fast-paced environment and enjoy the challenge of providing excellent customer service? If so, CBRE has an exciting opportunity for you to join our team as a Help Desk Analyst in Greenville!
**About the Role:**
As a CBRE Help Desk Analyst, you'll be the first point of contact for our internal users, providing essential technical support and solutions. You'll be part of our D&T Support team, dedicated to ensuring our employees have the tools and resources they need to succeed. This is an onsite role, offering a collaborative and engaging work environment in our Greenville office.
**What You'll Do:**
+ Be the Tech Hero: Provide friendly and efficient end-user support for specific software applications and assist with simple hardware issues.
+ User Management: Create new user accounts and manage user security access.
+ System Monitoring: Review servers and users to ensure systems are running smoothly.
+ Problem Solver: Troubleshoot computer systems, servers, and printers (both hardware and software issues).
+ Proactive Maintenance: Assist with system maintenance on the network and perform system maintenance tasks as needed.
+ Documentation: Ensure software literature is up-to-date.
+ Team Player: Work collaboratively with team members to complete daily workloads.
+ Communication is Key: Provide application support assistance to nationwide clients via phone and email, communicating clearly and effectively.
+ Coordinate Repairs: Coordinate requests for repairs with internal groups and/or vendors.
+ Support and Adapt: Be prepared to perform other duties necessary to provide general support assistance to national teams.
+ Lead by Example: Model behaviors consistent with CBRE RISE values.
+ Continuous Improvement: Identify opportunities for improvement.
**What You'll Need to Succeed:**
+ Education & Experience: Bachelor's Degree preferred with up to 3 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
+ Technical Proficiency: In-depth knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
+ Problem-Solving Skills: Ability to use existing procedures to solve standard problems and exceptional troubleshooting skills.
+ Analytical Abilities: Experience with analyzing information and standard practices to make sound judgments.
+ Communication Skills: Excellent verbal and written communication skills.
+ Teamwork: Must be a team player and committed to working in a fast-paced environment.
+ Organizational Skills: Inquisitive mindset and good organizational skills.
+ Technical Foundations: Certifications in Information Systems or computer technology fields or equivalent experience.
+ Adaptability: Willingness to work afterhours when needed.
+ General Network Troubleshooting knowledge is a plus
+ Ability to work independently
**Why CBRE? Here's what we offer:**
+ Competitive Compensation: We offer competitive salaries commensurate with experience.
+ Comprehensive Benefits Package: CBRE provides a robust benefits package, including medical, dental, and vision insurance to support your well-being.
+ Paid Time Off: Enjoy paid vacation, sick leave, and holidays to help you maintain a healthy work-life balance.
+ Professional Development: We are committed to your growth. CBRE offers training programs, career development opportunities, and tuition reimbursement to help you advance your skills and achieve your career goals.
+ 401(k) Retirement Plan: Plan for your future with our 401(k) plan.
+ Dynamic Work Environment: Be part of a collaborative and supportive team in a leading global real estate services company.
+ Impactful Work: Contribute to the success of our internal teams and help them deliver exceptional service.
**Important Information:**
**Location:** This is an onsite position located in Greenville.
**Sponsorship:** We do not provide sponsorship for this role. Applicants must be currently authorized to work in the United States.
Ready to take the next step in your IT career? Apply today and join the CBRE team!
**Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
**Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at or via telephone at (U.S.) and (Canada).
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

Customer Service Representative- Call Center

Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in North America, we provide property, auto, heavy equipment, and casualty claims management services. Our staffing capabilities, temporary housing services, managed repair network, and subrogation services support a fully integrated solution for all your needs from first notice of loss through completion of repairs. To learn more, visit

The Customer Service Representative is responsible for providing a service and support to the claims handling process on behalf of the company's insurance carrier clients.

Primary duties include but are not limited to:

• Process new and existing claims through various channels including inbound and outbound calls, email, and chat.
• Assist customers, insurance agents and vendors with questions about new and existing claims.
• Document claim file activities in an accurate, thorough, and timely manner.
• Effectively manage simultaneous inbound and outbound tasks.
• Display active listening and superior customer service skills for internal and external clients.
• Accurately follow scripts and guidelines assigned to client programs and campaigns.
• Provide empathy and support to customers who are experiencing difficult circumstances.
• Represent the company and its clients in a professional and respectful manner.
• Adhere to all company policies and procedures.
• Perform other duties as assigned.

Skills & Requirements:

• 1-3 years' experience providing multi-channel communication and customer support including phone calls, e-mail, and chat
• Exceptional customer service, active listening, verbal, and written communication skills
• Proficient computer and keyboarding skills, including Microsoft Word, Excel, and Outlook, with a strong knowledge of web-based software programs
• Ability and willingness to work non-standard workweeks; willing to work additional hours or adjust work shift(s) as determined by business needs
• Self-motivated and independently able to prioritize tasks and resolve issues
• Comfortable working in fast-paced environments
• Experience working in the insurance industry (property, casualty, and auto) is considered a plus but not required
• Bilingual in English/Spanish is a plus

Supervisory Responsibilities:

• N/A

Physical & Mental Demands:

The physical demands described here are representative and must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, walk and use hands to handle or feel.
• Ability to read, analyze, and interpret reports, and documents, respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

Starting salary range:

• $17.00 per hour

Job Specifics:

• Office-based- Irving, TX
• Morning and evening shifts- Weekday and weekend shifts

Travel Required:

• N/A

Why Choose Alacrity:

• Benefits Package including Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance Program
• HSA Bank with selection of High Deductible Health Plan
• 401K plan options
• Paid Time Off Accruals
• Paid Holidays

Affirmative Action/EEO Statement

Alacrity is an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All decisions pertaining to an employee's employment are made without regard to race, color, religion, sex (including sexual orientation, pregnancy, childbirth), gender, gender identity or expression, age, national origin, ancestry, physical or mental disability, medical condition, reproductive health decisions, veteran's status, genetic information, creed, marital status, disability, citizenship status, or any other characteristic protected by applicable law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Alacrity Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy.

How Long We Retain Personal Information:

We will keep your personal information for as long as necessary to fulfill legitimate business purposes and in accordance with applicable laws.